Smart, professional, friendly. I wanted to exchange a 5 gallon house trim paint as the color was not what I expected. I realize that retail paint stores, as a rule, don't return or exchange paints once they are created - for obvious reasons. I called JP to see if there was anything I could do. He understood my situation and told me he's have my preferred paint ready when I arrived. Just like that. Others have raved about JP, now I know why. Thanks JP for your exemplary customer service! read more

My curse in life is colorblindness! I hired a designer to pick some colors for a bathroom remodel and loved them. But, then that irresistible shower curtain changed all that. Designer out of town and painting scheduled for the next day. Took my samples in and hoped for the best! Wow, in 20 minutes the color experts at Dunn-Edwards had my project back on schedule and the end result was beautiful... (my designer said later that the color we picked he has all over his home, lol) thanks Dunn-Edwards! read more

This place gets five stars. My wife and I had our house painted and we thought we knew what colors we wanted. This Dunn-Edwards location offers the services of a color specialist and this helped us make our decision. Rafael is the specialist there and was super helpful in creating renderings, starting with a photo I sent him of our house and he modified it with the particular paint colors we specified. We had a couple rounds of modifications before we decided and it was based on the renderings Rafael provided. We're now having another building painted and I sat down with Rafael a week ago to go through the process again. I highly recommend Rafael and this Dunn-Edwards location. read more

This location used to be way better. The staff has become very unhelpful and lazy, and is unapologetic about it. Super unfortunate because Dunn Edwards is our favorite paint and is in our entire house. Will be using other locations in the future read more

Thank you Liz for the fabulous customer service. You were so upbeat and helpful at 7:00 am!

I was in need for paint that I couldn't find I low sheen evershild So I talk to a representative mr yovik carlos he went beyond his duty to help when everyone said he said yes and got me the paint Thank you yovik carlos abd DunnEdwards sports arena san Diego CA. From RS PAINTING read more

JP and his team provide the best customer service and do it with a smile. A HUGE shoutout to Kim, their PCA, who goes well above and beyond the call of duty and ALWAYS rolls out the red carpet for her clients. If you're ever in a design pitch in terms of color, you NEED to go see Kim, she won't let you down. read more

Kesone, Color Advisor, was extremely knowledgeable and helped get my project off on a good start, with ideas that will save me money in the end. read more

Their paint is decent, but their customer service is horrible at this location. If you have to use them, just send your painter to get the paint for you and deal with this nightmare crew. Pb location in not much better :( read more

Best paint store in all of San Diego ! Thanks for doing the best every day to help us get the job done Thanks feom Royall Painting Company Take your broken spray pumps here ! Thwy will fix them right !! Thanks read more

Bad customer service experience walked in to get paint next in line but the employee chose the guy behind me and after he said I was first twice she told me some will be with me soon. I recently switched all my business to D. E. now I'm going to Sherwin Williams too bad because I like their paint read more

These folks are the best, I'll never buy paint from Home Despot again. I've bought concrete stain, wall paint, supplies etc from them, and have used their color consultant twice with great results. I'm pretty familiar with color/design selection, and every time I've asked for their help (it's free!) they've refined my choices beyond my abilities. Great folks, helpful and friendly. read more

I came into this store on Friday May 26th, there were two employees. I was asking for different paints and I just want to give a gracious thank you to the store manager Cortney. She was so patient and walked me through everything, she showed me how to paint and I was so pleased with her! I will definitely recommend this store, the customer service was top notch (way better than going to Home Depot where they are just trying to make a sale). read more

I needed to buy paint and paint supplies for our company's volunteer event on MLK Jr. day and I called to make sure they had the paint I needed. Maria answered my call and told me to ask for her when we arrived at the store. Maria took her time and helped us find all the materials we needed. She had great suggestions and input for the type of job we were doing and couldn't have been more knowledgeable and helpful. We thought we would take hours to get everything we needed, she made it so easy and even offered to drop off the supplies for us to the location we needed. I highly recommend this store for any painting needs. read more

What's up with the negative reviews here? I'm a firm believer when a place is bad they get what the deserve But Dunn Ewards down in Point Loma? I'm here to set the record straight and I am as critical and discerning as they come when reviewing. This location of the Dunn Edwards Paint location is great. The team on board are all helpful, can do and friendly enough My professional painter first made me aware of them as he routinely turns to them for many of his jobs across San Diego for spot on color matching. They are experts. The go to guy there is Jack. He is a legend there with many years of matching stains and colors on projects. My fence guy created an expensive fence out of redwood to match the rest of my modern building However he got the stain all wrong. Jack worked with him until they got it just the right match and now the outside of my place looks amazing. This is where you go when you don't want to deal with the clueless elusive folks of Home Depot and Lowes. It's not a pretty place or fashionable place nor is where you go to have your hand held and have long conversations. They are typically busy with professional painters contractors' and homeowners. They take care of your paint needs like consummate professionals end of story There is no other well known place to go in San Diego with experts Thanks to Jack and the team well done. read more

Matt McGrath was very helpful and such a nice guy, but everyone else is rude and ooze chauvenism. I'm a woman and admittedly don't know much about painting, but I'm not stupid and do not like to be treated as though I am. Also, every employee seemed flustered and unorganized. The atmosphere felt like a paint store run by feral cats. Next time I will stick with Home Depot, where the employees don't mind helping the under-experienced, are quick, and also cheaper. Took almost an hour to get a gallon of paint here at Dunn-Edwards. read more

I would give a zero if I could. First time home buyers and went into the "professionals" asking for advice. The women who helped us was nice at first and told us exactly what to do. We spent 3 full days painting only for their paint to immediately peel. Apparently the paint we painted over was glossy (Not oil based) and the paint didn't stick (yes we used the primer she recommended) One of the first questions I would expect a professional to ask is about the surface. After going back and explaining, the same woman's attitude completely changed and she was extremely rude and told me her hands were tied. Stay clear of this place! read more

The paint is comparable to Sherman Williams but the problem was that I went to this store and they quoted me one price and then told me they could not color that paint to match the sample I had, said it was too dark? Never had anyone tell me this before and I am like 1/2 century old. So I bought it since it was $6 per gallon more and only needed 2 gallons. The guys behind the counter was an idiot! Oops sorry he said and he was like 75 and named Matt. They dont have good customer service. Hard to go to this location...what were they thinking? read more

This review is for the customer service. I was dropping off paint to recycle and I had a lot of it! They were very cool about it and even helped me get it out of my car and onto a cart. If the customer service is that good when I wasn't buying anything I bet it is even better when I am spending some cash. read more

Such a night and day experience compared to buying paint from one of the hardware stores! Azalea was knowledgeable and so helpful! We easily picked the color we needed after a consultation with her, then ordered and paid. They went right to work mixing our color, and she even helped us to our car. I will definitely be back. read more

Professional, friendly employees that are helpful and steadfast with their resolve.

The customer service is horrible. I have a triplex being painted and I wanted some help from their 'color experts'. I had an appointment with Jessica, (which I was on time) she just blew me off and took another customer. Another employee tried to intervene on my behalf, but she was just rude and uncaring. I could not wait because I had another appointment. read more