Customer service was not good. Went in looking at paint samples. We were in there at least 15 minutes and not one time did any of the three people working there ask if we needed help. We got some samples and left, poor CS!!! read more

Hi there, As a LONG time customer of Dunn Edwards and have recently moved to the area and starting to go to this particular location, I would thoroughly enjoy giving a review to this incredible staff. I would like make a special round of applause to Jane A. (Aka Karen) for her lively review. First of all, your systematic racism is showing, so please, especially during this time, please clean that up. Second, your sexist remarks are widely heard, and unfortunately will likely be ignored. I don't think you understand what happens in the back of the store... do they mix the paint in front of you? OH MY GOSH THEY DONT? I wonder where they do it? Weird stuff, amirite? Gossip, clearly is the only thing that goes on in the back of the store, I'm sure it's not full of paint or mixing tools or anything. Also, I'm sure that Jose was just providing excellent customer service to his "compadre" as you say. But you wouldn't know, because I guarantee you haven't taken the time to be bilingual as most Hispanics are. Anyways, now that my special shout out to Jane is finished, I'd like to get to my real review: All of those employees work super hard and my paint is always perfect, thanks to Nikki who LITERALLY knows the answers to the multitude of questions I ask (and is a joy, by the way). I have never had a negative experience. Sometimes I wait, but, COVID IS REAL. So thank you for coming to my Ted Talk. Especially you, Jane. -Lindsey Interior Designer read more

Worst service believable. After I pay for my paint, I wait how long for them to mix it up? 15 minutes? 30? Who knows? They don't. But nobody else is buying paint, so it's too long to wait. Oh, and what's that? You want to know if I've been helped? I thought I had been helped. But you want to know what I'm waiting for? I'm waiting for the paint I paid for 15 minutes ago. read more

Service was good. Angel helped me. Even told me about paint recycling program and i was able to bring back old paints sitting in my garage. I like the dunn edwards quality of paint and definitely will be back for future paint projects. read more

Today I had to buy a quart of paint at the Stevenson Ranch store. They were only taking 4 customers at a time so did have to wait about 10 minutes (not a lot of time). Mary and Vanessa were the only people manning the front desk. Mary helped me. What a great job she did. I was able to get my paint within 10 minutes after ordering and she even brought it out to my car. I do have to say that these two ladies were working extremely hard helping counter customers and answering phone calls. They were very calm and pleasant to everyone. Kudos to a job well done under very stressful circumstances. read more

This is my third time in 8 months going into the Stevenson Ranch location. All three times I have walked in with zero help from anyone. The female employees are too busy gossiping in the back room of the store to even bother to attend to customers in front. Each time I have had to yell out loud for a "worker" to do his or her job. Yesterday I walked in, was the fourth person waiting in line to get help. The male employee at the cash register was more interested in talking to his "Compadre" about their social schedules, and he didn't even bother to acknowledge me or the other patrons in line.....social distancing, of course. The female employees in the back peaked out and saw us, but did nothing. They went back to their gossip festival. After waiting in line for 10 minutes, I left. Also the two gentlemen in front of me left, and we all headed to Sherwin Williams where the nicest young man greeted All of us. I did eventually head to Home Depot to get my paint -- a job done within 10 minutes. SW could not color match my item. Needless to say I will NEVER go back to this Dunn Edwards location again. Their customer NO service, lack of professionalism, and wait times is unacceptable, especially for the professional painters who need to get to their jobs, work, and get paid. read more

Recently I frequented the Dunn Edwards store on the Old Road in Valencia. Actually I was there on two consecutive weekends. Jose Macias was the gentleman who assisted me on both occasions. What a pleasure it was to be helped by him. He was very friendly and kind but more importantly he was very knowledgeable and answered all my questions with an expertise that only comes with years of experience. Great guy. If you need assistance with paint and your at the Dunn Edwards location on the Old Road in Valencia, seek out Jose, you won't go wrong. read more

Awesome customer service! Jose, the assistant manager, was extremely knowledgeable and helpful.

I am not a review writer, but I had to write one in this case. I had such an Amazing experience with Vanessa; she is magical. She knows her colors so well and has such a keen eye that she has laid in front of you almost immediately. I was so happy and excited because the colors were perfect. She made my whole day delightful. And to top it all off, Vanessa is so sweet and kind. Vanessa is a gem! I have already gone back, and she performed her magic for another room of mine, and I am going back today for another room. I never thought I would be so excited to go to a paint store. But, I am now because of Vanessa! read more

Vanessa created an amazing rendering of our homes and the colors!!! She was prompt professional and listened to me as a client ! Highly recommend calling Vanessa and Kim at Dunn Edwards! read more

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My contractor used Dunn Edwards because he had a discount with them. I went back to get some touch up paint. As usual long waits even when not busy. There never seems to be more than one befuddled employee at the desk at a time. They don't keep records on their contractors very well. Anyway, I went in for a color (Foggy Day) so as to touch up/not re-paint the walls. The guy even repeated the color name yet he made Muslin (the color at the bottom on the swatch! It didn't occur to me to double check the receipt as even Home Depot or Lowe's has never gotten the color wrong. I went to use it and thought "why is this so dark?", then realized he made the wrong color. Now I have to drive 25 miles and I doubt they'll give me what I should have gotten gratis even if I bring back the paint. Update: I went back and they gave me a replacement in the color I had originally asked for. I really was fretting that they would give me a hard time but didn't. Still, on a day where the temperature was 106 degrees, I shouldn't have had to make another trip to town. read more

I first want to say the service I had at this store was all around great . Like many during this pandemic that had to stay home I decided to paint my house (something Iv been wanted to do ) but I had no idea what colors would go best . I came into the store and a wonderful lady named Vanessa help me out straight away helping me pick some very nice complementary colors. Once I finally made up my mind rocio kindly rang my order up and I took a seat for know more then 3 minutes before a man name Michael came out with my complete order asking if I needed help to my car . They truly made a stressful situation so easy for me. Thank you again read more

Dunn-Edwards Paints are the best. they are truly this contractor's favorite. This store is very convenient easy in and out. they always get my orders done quickly and perfectly. "Annette" is great she is very helpful and courteous. I trust her with all my color matching I cannot say enough great things about her and this store. read more

First off, the paint is great quality, but the older guy in a tie is not nice. I didn't know about the difference between suprema and the other stuff, and he made me want to just turn around and buy the cheap stuff. I ordered a gallon of suprema and when I went to pay for it, he whispered in the cashier's ear "53." So sure enough, the cashier tells me 53.00 dollars. I was like whooooa. Pretty steep for paint. So I don't know if he plays w the prices or what but it didn't look like it was a standard price across the board. I know there is discounts for account holders, but the whisper in the cashier's ear 53 tells me something was up. Also, there's a AAA discount they don't tell you about which could have been helpful after the 3 times I went here and paid over 100 for paint. The first trip there, I had no knowledge about the different quantities and sizes of paint. i explained the size of my bathroom i was painting to the employee cashier. The young female cashier recommended 3 quarts which I purchased. I later come to find out when I needed a little more paint that 1 gallon is the same price as 3 quarts and that I should've just purchased that. Needless to say I came back and purchased a gallon the second time. read more

I went in to the Dunn Edwards store in Stevenson Ranch to purchase a sample paint. There was only one employee at the register helping a customer while on the phone trying to help someone else. There were several customers waiting to be helped. You could see there were other employees in the back, yet no one came to help the employee at the register. A customer that was standing in line called the store directly and demanded that a manager come to the front to help the employee out. A manager finally came out & with no apology or thank you for waiting she proceeded to ask who was next. I was on my lunch break & couldn't wait any longer. I had just wasted my entire lunch without getting what i needed. I took the color information & will be going to Home Depot to get the color matched. It was my first time at Dunn Edwards and my last. Awful experience! read more

Needed 5 gallons of paint and they had me in & out in under 20 minutes. Since I bought the last bucket of paint at another supplier, they had to find the equivalent color but it was fast. They also have paint recycling programs so get in touch with them if you want to clear out your garage or shed. Don't throw it in the trash or down the drain, call Dunn Edwards. read more

Great experience in this store, went in on a Saturday afternoon and they had me going right away, only waited a few minutes for them to mix my paint in the back. Also it seems like their prices for painting supplies like rollers and poles are almost the same as at the big box stores which might save a trip or two sometimes. Their paint is the very best, went on smooth as silk and the hiding is amazing, allowing you to use less coats saving you time- no wonder contractors swear by this stuff! Their paint is more expensive than big box store paint but I believe I can really tell it has premo ingredients that really make it worth it saving you time at least and money maybe if it covers in less coats and is durable lasting for more years. read more

Nice and very professional guy's They will help you and give you exactly what you need they will color match and give you the right paint I will definitely come back read more

As soon as I walked into this location both of the guys behind the counter were very helpful. Answered all my questions about the coats I needed, etc. prices are decent too read more

Very helpful, courteous and knowledgeable staff. Jose patiently answered all of my questions and gave recommendations. Thanks for the excellent customer service! read more

Wow, brought in a 13 year old can of dried up paint they don't even offer anymore. Mixed and matched in less than 10 minutes. One coat coverage and dried to a perfect match on the wall. Dunn-Edwards rocks!!!!! Well worth the cost. Great costumer service at this location. read more

This is a nice, big, clean paint store located near Wal Mart. Parks Nh is no problem in this shopping center. They have lots of paint, of course... and I've used their paints on the past... they were quite expensive, but we received an employee discount from a co worker and it really saved us cost wise. Their paint quality is very good, but a little runnier than the ones I'm buying now at the big box stores at about 2/3'rds the price. They also sell brushes, rollers, tools, tarps, outfits, ladders, etc. I think you can find more variety and items at the big box stores than this place. Not too impressed with their color swatches on the back wall. Only one sales lady and one cashier working in the store up front. read more

OK, so Dunn Edwards appears to be getting the message. They have a new manager on the weekends who seems really customer focused. Went in today and was in and out in a breeze. Chatted with him about past problems and he said to please let him know right away if there is an issue. Had to go back again because I forgot something, again I had a fast in and out experience. read more

Always have good service. Today I stopped by to have an old exterior paint matched. Received excellent service. Thank you!!

Have gone in previously and been pretty much ignored. Today was different - an employee greeted me and was amazingly swift in helping me find color samples that I needed. Much improved over last year's visit. read more

Definately, positively the greatest most knowledgeable paint supply store I have ever been to. Steve, who should be CEO, was absolutely the best and most service orientated person in this valley. read more

Not often at 6 am will you find someone willing to help out. Kim went the extra mile and also advised me on a way to save $20.00. Honest and helpful is an understatement. read more

Great team !! I buy a lot of paint and went in this store to get a color match that I've been having troubles with at other paint stores. I showed my mismatched to a very helpful and informative gal named Rocio Sanchez. She said it would be no problem so I bought some misc Supplys and ordered the paint. I went to my car to make a phone call and came back in and the tinted guy in the back I think his name was Micheal was all ready finished with the color match and it was perfect I couldn't even see at all we're her put the new color on my sample it completely disappeared and for me that is very important. Thank you Rocio & Micheal for making my job a lot easier. Great store !! read more

I've been using Dunn-Edwards paint for many years now, and when people say that it is equivalent to the big box stores paints they dont know what they are talking about. Kim Rudd has been assisting me at the Stevenson Ranch store for over 5 years and has never missed a beat. If you need quality paint and excellent service Dunn-Edwards and Kim Rudd are the way to go. read more

Absolutely dismal customer service. While I'm generally more understanding of rough / busy days, the way in which the manager, Kim (not sure of spelling), handled himself today in store is abysmal. There were only two customer facing staff, both of which were busy helping other customers (who needed extra help, it seems, explaining or selecting color). When I arrived there was another customer waiting and someone else came in behind me. The first person ahead of me left, so she must have been there a while. The guy behind me left. I would have left given the crazy amount of time to wait, except I'm on a deadline and couldn't. Another woman walked in and then another. The two staff people were overwhelmed and frustrated while at minimum 4 other people in the offices / back were walking and talking. Finally someone else came out to assist, apparently manager Kim. The woman that came in LAST immediately starts going on and on about a product she didn't like. There is no line or numbering system, so it's apparently whomever is the loudest gets served first. He was unhelpful and listened to her tirade and didn't seem to offer an solutions or just quiet her. Finally one of the staff was able to help me while she was wrapping up the other customer's order. The staff are overwhelmed and apparently customer service across all fronts wasn't important to the manager. If your employees are in the weeds, perhaps it best to dig in and help vs. stare like a deer in the headlights. I'd suggest a sign in chart, a numbering system, a designated line (vinyl prints are easy these days to stick on the floor) in order to achieve a modicum of order and helpfulness. These are trying times, but there are many other options to go to. Quality of product might not outweigh difficulty in working with this group in this case. read more

I found the staff extremely helpful. Vanessa the color consultant was able to assist me with selecting the perfect color for my home. I ordered several gallons of paint and supplies and all the items were ready for my painting contractor to pick up in the early morning. When I found myself needing additional paint, I called the store in advance and placed an order with Rocio (mgr) and the paint was ready in less than hour. Michael their tinter is a pro at matching and mixing the paint. Thank you Vanessa, Rocio, Michael and staff for making my experience easy. read more

The people working here know there paints and colors. The are very educated on color schemes, blends, techniques, finishes and impressions. I was very impressed with the knowledge, service and patience that they offer. They were able to match a color from a different store and even adjust the color an additional 50% darker or lighter. Trust me, we went back and forth until satisified with the color of our choosing. The paint quality is also one of the best. I highly recommend Dunn Edwards as well as the Valencia store. read more

Customer service was outstanding! All the staff were super friendly. Store super clean and was able to take my time walking around the store to do my shopping. read more