Tony, Nicole and the team are the best around. Knowledable, professional yet your neighborhood…read moreattitude and service. We recommend them for all automotive repairs and service. Rick & Kathi

Last fall I was in a bad accident and my car practically crumbled. There was about $15,000 worth…read moreof damage and Rich's had to rebuild it. My insurance company would not total it. Tony and the mechanics at Rich's did a great job and since it was taking a little longer than planned, they provided a free rental car. When the car was done, it ran perfectly. They said they guaranteed their work and if anything happened to bring it right back in. So a few months later something a bearing or something needed to be replaced and I think something with 'struts'. It had nothing to do with the work Rich's did - it was warranty work. Rich's worked with the Ford dealer, took my car there and got it back in two days. I didn't have to do a thing. Needless to day, the service and expertise there is top notch! Do not hesitate to take your vehicle there.

Stay far away from this place. replaced a trailer tire for me in Ashland, oh during normal business…read morehours. Charged me 832.00. As stated in other post hidden fees. By the time the driver went 300 miles that tire was flat. When I tried to call them, I was told the service manager was not in, they would return my call. Well as you could guess that never happened. Trucking cost enough money these days, we don't need thieves like this picking our pockets

Hidden fees, crappy attitude. I ended up paying $500 for a 10 minute service call. Easy fix? That's…read moreon me, but asking for an additional $250 to plug in a diagnostic tool? Robbery. Turn and run. Find a better company than this one.

I had some hail damage on my car from a bad storm a few months ago, and I had trouble finding a…read moreplace to work on it. I worked closely with Matt, who communicates very well with customers. They were able to pull all the dents in my car literally looks brand new. They worked quickly with my insurance to get a claim in so that I could get a check from the insurance company and get started on the work. He had a good idea of how long it would take, and it took slightly longer than anticipated, but it didn't bother me at all, given the result. What was super cool of them was they pulled the dents from the hail damage, and there was also another dent from a previous ding that they pulled while they had the car pulled apart anyway. If I already one has paint or body damage, I'm definitely sending them over to Matt. You can always tell how good a company is at what they do by the pride they take in their work would completed. I think the value for the cost was perfect, granted I was using insurance to cover this one, but would definitely pay for business if I needed it from them

Fixed a crazy dent on the side of my '21 Challenger. Dropped my car off Monday and got it back…read moreTuesday! Everyone I spoke with was very helpful and kind. Highly recommend this business!

Literally the best service ever. I felt very safe and very listened to. Towing and repairs were…read morequick and reasonably priced. I really appreciated the transparency and care throughout all of my interactions!

had my truck towed there and there was NO brake issues and now there's a big crack and the brake…read morefluid just floods out. when I asked them why the brake light was on they said all they did was put it on a flatbed. costing me $300+ dollars to fix this mistake they made!!

I got my heat fixed by Darryl and I have to say i will never in my life go back to my old mechanic…read morehe did such a great job and was very quick and honest now im ready for winter thank you so much I can't thank him enough

Called and spoke with Darryl first thing in the morning, dropped my 2006 Audi A6 Quattro off and in…read morea couple hours had my car diagnosed and fixed the very same day, which turned out to be a loose vacuum hose. He was frank and to the point, didn't beat around the bush or try to add on some random part that may need fixing. Since he was friendly and the service was great I had him do my normal up coming maintenance.

Excellent service. My car sustained minor damage after a little fender bender. Brought it to…read moreErnie's late afternoon for a quote and had it by the next morning, as promised. Once the insurance co approved the repairs they contacted me and made arrangements for me to drop it off. They had it for 3-4 days - exactly what they estimated for the repairs. They are friendly, very responsive and do excellent work. Highly recommend!

Separated front bumper on curb stone. Went to mainstream body shop. Said whole bumper needed…read morereplacement. Expensive plus 2-4 weeks to get done. Did not seem right. Luckily, found Ernie's. Said bumper was fine and needed reattachment. Fraction of cost and time and looks great. Plus, very nice people. Can't recommend enough.

Absolutely blown away by my car buying experience here with Chase Raymond. From the first time that…read morehe sent me a personal text message to closing the deal there were so many times that he went above and beyond for us. For example, I had to wait for my bank to wire the funds and it took a couple more hours than I had planned. He went out and bought me lunch! He also brought his manager to give a detailed explanation of direct injection engines and the ticking sounds that they make. When it comes to service level, honesty and personability, Chase was second to none. I had quite a few hesitations about working with a dealership because of the stories other people told me, but after this experience with Chase and Spitzer I would do it all over again. Definitely planning on buying my next vehicle there.

I took my Super Beetle in for service because the rear door latch needed adjustment to allow proper…read moreclosing and prevent unwanted opening. The gas filler door also needed adjustment because it would not open when the electric release was operated. When I arrived they told me there would a $184 diagnostic fee for each of these problems. I questioned their sincerity with this charge, but they stood firm. I left without having any service done. I will not pay $368 to find out exactly what I told them was wrong in the first place. The two latches needed adjustment. The electrical portion was working correctly. Instead of trying to accommodate a customer with minor problems, they attempted to exact as much money as they could for the necessary repairs.

I bought my car used picked it up two days later the right front spring broke I called and talked…read moreto Rob in service they looked it over and replaced both front springs and shock towers for no charge. That's awesome customer service in my book also my salesman Mark was very helpful as well I highly recommend this business if your in need of a car or service

This family-owned business makes you feel like you and your vehicle are in trusted hands. From the…read moreminute I arrived, it felt like white-gloved service!!! I was greeted by name, and they knew my car (year and model). We reviewed what was being done, and I was offered a beverage. Every person on staff made eye contact and spoke or waved. When work commenced, I received a text, and when they were wrapping up, I was provided with an update and recommendations. Oil change, rotated tires, all resets completed, and follow-ups on things I inquired about in 90 minutes. If you're looking for either a mechanic or in the market for a car (because they also restore and sell excellent vehicles), this is the place for you!!! Let them know I sent you!