Buyer Beware: My Experience with Bold Motors in Illinois…read more I recently purchased a vehicle from Bold Motors in Illinois for my son, who is attending college and needed reliable transportation. Since he had to take out a loan to afford the car, we were especially cautious. The salesperson--who I believe is also the owner--assured us that the vehicle had been thoroughly inspected and was in excellent condition. However, shortly after taking delivery, we ran a routine check for any open recalls. When we brought the car to a certified Ford dealership for the necessary recall work, the mechanics informed us that both the engine and transmission were on the verge of failure and would require extensive repairs. I immediately contacted Bold Motors to discuss the situation. A woman named Sara answered the phone. After I explained what the Ford mechanics had found, she told me I'd need to speak directly with the owner. When I asked to leave my name and number, she abruptly hung up on me. Shortly afterward, I received a text message from her that read: "Unfortunately we can't help you, it will be better if you call your lawyer so he can talk to the owners. Thank you." This response was both shocking and deeply frustrating. The complete lack of accountability and professionalism was unacceptable--especially considering we made this purchase in good faith based on their verbal assurances. My sincere advice to anyone considering doing business with Bold Motors is to think twice. The last thing any parent--or anyone--needs is to be saddled with a costly, unsafe vehicle and a dealership unwilling to stand behind its word.

They are now located at 217 West State Rd in Island Lake, IL but are unfortunately the same…read morescammers. Tracy is the owner and he wasted two days of my time by telling me the car in question had no defects known to him. It had clean Carfax and was in "great running order." One check with my own OBD2 (diagnostic scanner) brought up so many issues I actually lost count. He claimed he didn't know anything about it. He just knew the engine light didn't come on so he thought it was fine. One simple test with a $25 diagnostic tool brought up a truckload of issues but he was going to sell the car without issue because the check engine light wasn't on. Do not waste your time here. They will sell you trash without batting an eyelash.

We bought a 97' Civic from Griffon Auto Sales in Lakemoor. The owner, Ray, is friendly and…read morecommunicative, and talked us through a number of options in our price range. We are so happy with the car we ended up with, and also with the helpfulness of the owner and mechanic. Plenty of options under 10,000, and they work with you to find a car that fits your needs.

I had the pleasure to find this business on the way home when leaving, disappointed yet again, from…read moreanother car dealer. I decided to stop by and look at the cars they had for sale, but I had a really tight budget, so hard to work around. Ray, the owner, walked me through a couple of the options they had remotely close to my price range, and one of them was a new acquisition that they had just got in. Ray was honest with me and told me he would not sell me that car before he made sure it was completely safe. He went above and beyond to fix everything that car needed fixed in the least amount of time possible, and even more, and he showed me all the receipts for everything. I cannot say how much I appreciate everything he has done for me. I just got into the country, I work as an intern at a local business, and I really needed a safe car to get around. He gave me an amazing deal and the opportunity to work with my payments, because he understood my situation, and took a huge leap of faith with me. I can't recommend this business enough. Rather you need your car detailed, or you need a new car, make sure you come by his store.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Chris and his team are amazing! Every visit I have had at this store has been great! I'm always…read moregreeted with awesome customer service and every question I have is answered with detail that I can comprehend. They always go above and beyond for their customers and I feel appreciated for even walking in the door. I Love the staff here! Thanks for making a difference!

Had a continuous battery draw somewhere in my Honda CRV by the time I switched to an interstate…read morebattery. Before I finally found someone who could diagnose and fix the issue, I came back with a dead battery within 3 to 5 months and the guys remembered me. Gave me a replacement no questions asked and even bothered to measure the voltage to see just how bad the drain was. Very nice people, would really recommend their shop.

Love my Subaru it if Is actually the best car I have ever had ever I would buy 1 million more cars…read morefrom Castle just because of the Service 10 out of 10 if I could give 1 million stars I would

Why make an appointment. I waited 3 hours for an oil change and tire rotation with an appointment…read more Don't take appointments if you don't have enough staff. Put a placard on the car that says customer had appointment, not customer waiting. Bring a pillow.

"Tell me how much you can afford per month..."…read more I know that scam and you know that scam and I really thought that when my wife and I came into this dealership, we were prepared for all of it and many other tricks. Part of the problem was that our family was down to one car and we needed a replacement ASAP. It's hard to be diligent when you put too much pressure on yourself. We could've stuck with the rental car for another week for a few hundred bucks, to ensure we didn't get robbed a thousand bucks or more. My wife is a really good BS detector and she's not afraid to call it out. She was argued about how there was a lease promotion on the website and the dealership claimed that it only applied if we paid for the LoJack. They made the numbers work, so while it was odd, we didn't dig too deep. For the smart ones out there, you know this already, but for those unaware (like us), take the time to google "Do I need to pay for a dealer pre-installed LoJack?". We were too trusting, as the people we worked with were polite and patient. We liked the salesperson we worked with as he was kind and conversational, but we fell for the scams once we got to the paperwork and the finance person pulled some trickery that I didn't quite comprehend until I had the time to process. We love our Kia and we got it at a price that we feel was roughly in line with other dealerships, sort of. The problem is that we learned some things through this process and we think we could've saved $1000s off of what we ended up with. I wouldn't feel comfortable recommending this dealership to anyone. Maybe if you're smart and savvy and know the game well, but if you're looking for some honest brokers, go somewhere else.

I love the Kia managers Jordan and Alex my firstborn child is going to be named Alex middle named…read moreJordan. I have never felt so helped at a dealership before and I will never be going back to any other Kia dealership ever. If they didn't find me I think I would've gone to another Kia dealership and had a horrible experience. I absolutely love my forte and I don't think I would be able to live without my car and every single time I go for service. The snacks are galore so delicious. I felt so helped and so appreciated when I went there and I felt like I was really scene.

I had two cars detailed , that were filthy and gross . Stains from years and years . This guy Sal…read morewowed me . My cars look brand new . Stains are completely gone. Carpet looks brand new . Every nuke and cranny that you think he couldn't t get to . Completely cleaned . Give this guy business he's professional, humble gets the job done . Spare your car for a few hours it's all worth the detail job he does .You definitely won't regret it. Take pride in your car that you work hard for .

After trying to contact another detailing company in my area and them not getting back to me…read moreseveral times I gave Sal a call. He was quick to respond with phone calls and text. He walked me through the details of his service and I am very happy with the great job they did with my truck. Everything looks brand new and the cost was better than expected ! I will be recommending Take Flight Auto to my friends and family!

Total rip off. Dont ever go here. I brought my wifes car there for break replacement and i paid…read more1600 coz he said he change the oil too. Then after i got the car i brought it to the car wash the break that he put got rusted for just 2 days. So instead of replacing it for free he charges me 150 coz he said he paint it.

Had SDR garage help me get my dream car "Toyota Supra MK4". Francis from SDR garage made that…read morehappened! Couldn't ask for a perfect twin turbo with 50k miles. Francis also made sure that the car is in pristine condition and road ready prior to sending it home with me. Very reliable, intelligent, great costumer service, honest, and keeps me up to date. Thank you for making my dream come true!