Worked with Tom who was attentive, and most importantly, not pushy. I was appreciative of his time…read moreand transparency.

I bought a 2010 Toyota Avalon from here. The best buying experience that I've ever had. I've put…read more600 miles on the car and couldn't be happier. Will keep in touch with them as I am looking to buy a car for my granddaughter.

Nick at Boutique Motors has been nothing but GREAT to work with. This place knows cars and is…read morewilling to do what it takes to ensure people are satisfied. I wish all car dealers had the ethics, values and good spirit! I can not wait to work with them again! THANKS NICK and Boutique Motors!!!

I purchased a 2005 4runner from Nicholas a couple weeks ago. He seemed nice, fair, transparent, and…read morehonest over the phone. The pictures he had of the vehicle made it appear in great shape with little to no rust. He was charging a huge premium for the 4runner, which made me think they must have done some extensive work to it before putting it on the market. Boy was I wrong! I accepted delivery about a week after purchasing the vehicle through Nicholas online. The 4runner smelled like dog, had less than a quarter tank of gas in it, and the rust is just really bad. The rims are rusted and bubbling, the frame is rusted, the engine, transmission, axles, nuts, bolts, clamps, all rusted. Nicholas sold me this vehicle that needs extensive work, knowing I was planning to use it to move my family and I when we PCS from California to Colorado. I can't believe an American business would do something like this to a military family. I wouldn't recommend boutique motors to my worst enemy. This 4runner is a huge stress/burden on myself and my family both mentally and financially during a time when we've already got so much on our plate. As if moving to another state wasn't expensive and stressful already, we have this to deal with. Shame on you Nicholas! I hope it was worth it for you.

Chris and his team are amazing! Every visit I have had at this store has been great! I'm always…read moregreeted with awesome customer service and every question I have is answered with detail that I can comprehend. They always go above and beyond for their customers and I feel appreciated for even walking in the door. I Love the staff here! Thanks for making a difference!

Had a continuous battery draw somewhere in my Honda CRV by the time I switched to an interstate…read morebattery. Before I finally found someone who could diagnose and fix the issue, I came back with a dead battery within 3 to 5 months and the guys remembered me. Gave me a replacement no questions asked and even bothered to measure the voltage to see just how bad the drain was. Very nice people, would really recommend their shop.

Worst customer service I have ever experienced in my life. We went in on a Tuesday, looking at a…read moreused expedition. After test driving the car, we realized it had some serious mechanical issues. We were still very interested in the car and had talked to the owner of the dealership about fixing the mechanical issues and then we would purchase the car the next day. The next morning we kept trying to get ahold of the owner, but we were only able to get a mechanic on the phone, who said he was only instructed to fix one of the problems we had spoken about with the owner the day before. After a few more hours of not getting a phone call back from anyone, we decided to stop in. The owner was in the office and tried to make excuses for why he had not returned our calls. When we asked if the issues with the car had been addressed he tried to convince us there were no issues and that the car was in perfect condition. My husband, a mechanic himself, knew there was something wrong with the car. The owner obviously thought he could sucker us into buying the car and not fix whatever problem there was. When my husband tried to shake his hand and say thanks anyways (because we might have come back in the future to look at other cars) , the owner refused to shake his hand and told him to " just get the hell out". We were shocked that he was speaking like that, and we started out the door. As we were walking out he yelled after us, trying to provoke my husband, saying "you can't even pay for this car yourself you f@#&king mooch, you have to borrow money from someone else." Which is completely untrue. We wanted to finance the car as an opportunity to build our credit, even though we could have paid for it outright. Needless to say, after that rough exchange of words, we will never be stepping foot on that lot again, not recommending them to anyone. Beware working with this dealer, as they are rude and extremely unprofessional.

Ed Dunne is a well polished shyster. But he hides this perfectly during the sales process. (Or he…read morewouldn't get many sales, of course) We purchased a 2005 Honda Pilot that after the first 2-3 weeks started sounding like metal on metal when we braked. The brakes were bad all the way around! All 4 brakes! The mechanic said when he inspected it that they were metal on metal when we purchased it. So he sold us a car with unsafe, terrible brakes. Metal on metal, no pad left on any of the brakes. Cost of 4 new rotors and a brake job: 800.00$ Ed Dunne, when confronted about this, claimed the brakes were "just fine" and called me and my fiancee liars. Ed Dunne sells unsafe cars to unsuspecting, trusting people. Please think about the type of person who would sell anyone a car with 4 bad brakes... Only the worst type of person would sell a car with 4 bad brakes to anyone. He couldn't care less if they get in an accident and become crippled or die. If he did, he wouldn't be selling a car with bad brakes. But he made an extra 800 bucks! See how well that works for Ed Dunne? The man, seriously, has no conscience. Long story short: If your even thinking about doing business with this man, Ed Dunne, simply hit the gas and keep on driving till you find another dealership. He lies, cheats people and sells people unsafe vehicles, all to make MORE profit! He is the worst kind of salesman and the type of man who gives car sales people the bad reputation they often don't deserve. And he gets extremely rude when you call him on the carpet for the shoddy vehicles he peddles to unsuspecting people. He called me an as8hole and told me he wouldn't ever sell to me again. He told me to get the fu*k off his lot. Couldn't believe it! Thank God is all I have to say! Ed Dunne also has a referral program where he gives 100 bucks to anyone who refers a friend, etc, to purchase a car. The person who referred us never even got her 100 bucks. We asked him if she got her money, and he lied to us and told us she did. We called her and asked her and she never got a dime of that referral money. So Ed Dunne is simply a liar. She also told us she purchased 3 cars there and after all the problems she had with the last vehicle, and not getting her referral money, said she wasn't ever going back to that man for anything. much less another car. He does not treat customers well at all. Total contempt would be the best way to describe how he views customers. So between me, her and my fiancee, there is 3 people who won't ever get cheated by Ed Dunne ever again! Ed Dunne is a bad person, with poor character and no morals. That is the only type of person that can sell a car with no brakes to unsuspecting shoppers. Good people couldn't do that because they have a conscience. I myself, couldn't do it. It wasn't a mistake on his part. He knew they were bad. But he made the decision to sell it in its unsafe condition and roll the dice with our lives. It's just how he does business. He is a bad person with no morals. Put his dealership in your rear view mirror now and drive to the next dealership. He will screw you too if you give him the opportunity. Don't! And lastly, Ed Dunne sold us a car with outstanding recalls on all of the airbags without informing us. I guess this is ok, if you want airbags that shoot shrapnel into your face in an accident. Not sure about you, but that's my least favorite thing to happen when the airbags go off. We took it to Macgrath Honda in Crystal Lake and had it fixed for free. Total time: 77 minutes. And that's 77 minutes of free work that Ed Dunne, if he was a good person with good morals, would surely have gotten done prior to selling the vehicle. Especially since it was free. But he couldn't care less whether his cars are road safe or not. All that matters to Ed Dunne is making a few extra hundred bucks on each sale. Safety be damned! He couldn't care less if you buy a car and die a half an hour later because it had no brakes or the airbags shoot shrapnel into your face on impact. He got paid and that's all that matters to this used car salesman. Buyer beware!

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

If I could put negative I would. Bought a raptor in August 2024. Since then we have had to put in a…read morenew transmission, shocks, struts(all the way around)sway bar, u joins, transfer case(wrong one was on there), rack and pinion, tie rods, front drive shaft, back drive shaft and new defrost motor and flaps. The transmission/drive shaft went out In November of 2024. Don lied to me and when I called him he said "I got a guy". The heck with doing any type of business with them unless you want an addition 20k I repairs on top of what you paid for the vehicle. -10 stars for me!!!

The lady that talks over the phone has a attitude 24/7 every time we get over the phone she is very…read morerude very unprofessional lost a customer for sure and that lady need to get checked I don't know why she screaming at her elder people .

Needed new brakes on my Prius. The service Dept was very helpful and the price was below what my…read moredealer had quoted me. Been driving on the new brakes for about 2 weeks with no problems. They also changed my oil since it was needed and washed the car at no cost.

Bought a truck from them and the next morning noticed a drip spot under it, but I figured a used…read morecar has minor leaks I'll keep an eye on the fluids, that small drip 2 day later turned into low Trans fluid then quickly into no reverse. They were kind enough to take it in and find a Trans for it. They felt that even though I paid for the vehicle and less than a week later it had no Trans it was still somehow partially my fault and split the cost 50/50. Ok fine burned me, I'll live problem is everytime I call I get passed around and as their finance guy put it "everyone is passing the buck" it's been over 2 months now 1 month of that was waiting for them to even tell me what they were going to do about the piece o crap lemon they sold me half the second mo the was waiting for them to actually do anything about it an now I'm waiting to find out if they could work with me on a payment plan of some sort seeing as how the job I had required me to have a car so they had to pass my work to someone else and I get minor jobs when I can catch rides. Money is tight and seeing as how they had to have known there were issues with that car and still sold it I would think a reputable company would want to take care of the problem or at least get it taken care of quickly and quietly, instead of producing a review of there shady business of selling used cars with existing major problems. When I walk onto that lot I had my whole family, wife and 3 kids, I explained I needed a reliable car to get to my new job and had a very tight budget. The mistake I made was a looking myself to believe that a salesman was anything more than a thief and a lier. He assured me that this car was used but in good shape, he pushed hard to get it out the door fast and made it seem like he was helping me. But 3000 for a car that only lived in my driveway for 5 days then sat without reverse for a couple days and now resides in their mechanics lot is not a good deal. And the fact they can't even contact me to say anything, I have to chase them down. I can't recommend this as a place to buy a car. Stay far away from this place Craigslist would be a better option, hell the dump would probably provide u a more reliable purchase than I got. At this point I'd much prefer to just have my money back but I can't imagine they would agree to that they can't even tell me if I can make payments, hell they have never ever given me a straight answer on what they want me to pay for the work. Need a car go somewhere else, anywhere else.

I can't say enough about the folks at Illinois Motors especially Alan…read more I bought this car without seeing it in person. Some would say that is crazy but they made me feel perfectly comfortable to have it sent elsewhere to be inspected. Every step of the way the purchase they were completely above board and transparent. We picked her up today and and for a 29 year old car she is a charmer. A huge thank you to Alan and all the folks at Illinois Motors.

This dealership sells pre owned cars that have no maintenance records, have hidden maintenance…read moreissue and will sell and ship across state lines with deficiencies. Beware of this dealer and if you hear the name Alan. Don't walk, run. You're better off buying a bicycle from Walmart than a car from this dealer. You would at least know the bicycle would work.

Recently purchased a Jeep Wrangler from Auto Audits. Purchase started through Facebook Marketplace…read morewith timely and courteous communication with Sam. After answering all my questions I lined up a time to take a test drive and ultimately completed the purchase with Bill. Bill is a great guy and very knowledgeable. I live 2 hours away from the dealership and had to trailer the vehicle home. Bill was very helpful in the loading process! Great small town dealership!

I'm giving the benefit of the doubt on this review. I recently bought a 2004 SUV and believe I got…read morea very good price on it. It was about $1500 below KBB. I had started the process by trading some emails which were promptly returned. I scheduled a test drive and was met by Bill, a pretty friendly guy that answered questions straight forward. I paid cash for the car. They cleaned up the car for me and held it for a couple extra days indoors since we got hit by a huge snowstorm. The issue came when I finally picked up the car. About 15 minutes into my drive home, the check engine light came on. I called them back and he said to bring it back and they'd at least figure out the code. The code seemed fairly minor so he reset it. I left and he said he'd get back in touch after he did some research. Ultimately, he did offer to have the car serviced for free. However, I took it in separately and decided to just have a repair man I trust do the work since it was only about $100. So, I don't believe they knowingly sold me a car with issues. But I was a little concerned that they just clicked off the Check Engine light so easily. But again, everything else went well working with them and I believe I got a good deal. I guess time will tell...