My experience attempting to purchase a truck from this dealership raised serious concerns about…read moretransparency and business practices. The vehicle I was interested in was advertised as certified. However, during the purchasing process, I was told I would need to pay an additional $3,793 to have it certified and be set for purchase. I declined. Only after pushing back did I learn that the truck had already been certified, and that the fee was not actually required. This inconsistency is, at best, careless -- and at worst, misleading. As the process continued into the accounting office, I was prepared to complete an all-cash purchase, yet the pressure to add unnecessary add-ons persisted. Despite my clear indication that I wasn't interested, upselling continued through the final stages. What was most concerning was being asked to remove or revise my review to make the dealership appear more favorable before the purchase was even finalized. Attempting to influence honest customer feedback is highly unprofessional and undermines trust. At this point, the issue is no longer about the vehicle itself -- it is about principle. I would not remove or alter my review under any circumstances, even if incentives were offered after the fact. Transparency and integrity matter more than any deal. If this is the experience for a buyer ready to pay in full, it raises legitimate concerns about how other customers may be treated -- especially those navigating financing. I've decided not to move forward with the purchase and won't be making any further purchases at this establishment. Based on this experience, I strongly recommend others do the same or proceed with caution and carefully verify all claims, pricing, and add-ons before committing.

They lied about the interest rate and price and as a blind man who signed a contract I hope he wins…read morein court. Scumbags

Good professional dealership .Prices are very reasonable. Bought car with out any problems…read more.Customer service is phenomenal.

From the owner: Friendly sale car!!read more

Highly recommend Tim (salesman)! He was very patient and very attentive. Thank you, Tim!read more

UPDATE: I took three weeks to update this experience, since that is how long it took them to get…read moreback to us. The team (Tim-Salesman & Jason-GM) did reach out to us and apologize; however, Dan Raba, Sales Manager) Who Jason said would get back to me never really did. He played text games like a 12-year-old schoolgirl. Even when I called and left him a message, he never actually called me back. Not what I would expect out of an adult Sales Manager. Dan should be lucky he does not work for me, as he would be gone for his lack of maturity and ability to follow up with customers. Anyways, the Honda of Libertyville Team did pull through in the end by not being able to locate the floormats and purchased a really nice high-end matching Ford Bronco floormat. Better than expected. In all fairness, they initially tried to play the game of we will get you the carpet mats, or if you remove the review, you can get the high-end mats. I explained to them that I'm kind of about principle, in case you haven't noticed. Strong-arming does not work for me. That's not going to happen, in case you can't tell. I said, put yourself in my shoes during this experience, how would you feel? They said point well taken. So in the end, Team Honda of Libertyville pulled through, but they just got off to a really, and I mean really, slow start. In all fairness, without this post, I'm not certain how things would have ended. But they ended well. The End - Semi-Upset Customer ********************************************************************************************************************** I had a terrible experience with Honda of Libertyville and want to warn anyone considering buying a vehicle there. On March 28, 2026, I purchased a used 2024 Ford Bronco from them. When I first saw the car, it had carpeted floor mats and sunroof covers in the trunk. During the financing process, the dealership took the car to "detail" it. When I got home later that day, the floor mats were gone. My son reached out to our salesman, **Timothy Koszczuk**, about the missing mats, and his response was dismissive -- suggesting we "check the we-owe." There was no "we-owe"; the mats were in the vehicle when we bought it, and the dealership misplaced them. I then spoke to the sales manager, **Zeeshan**, who said he'd look into it but never followed up. After that, I emailed the new general manager, **Jason Bulthuis**, on April 1st, 2026. He didn't reply until I called him on April 3rd, 2026. To his credit, he apologized and agreed the situation wasn't handled properly. Jason said he'd have his used-car sales manager, **Daniel Raba**, take care of it, and even offered to buy a replacement set near my home rather than making me drive back. That sounded great -- until they both stopped responding entirely. GHOSTED AGAIN It's now been well over two weeks, and I've received zero communication despite further calls and emails. Every person I dealt with there has failed to follow up or take responsibility (over a lousy set of $150-$200 car mats on a $45,000 car). Once they make the sale, it seems customer service stops completely. I'll never buy from this group again. Do yourself a favor -- take your business somewhere that values integrity and follow-through. Honda of Libertyville has shown me they do not. I hope the owner of Honda of Libertyville (Murgado Automotive Group, led by CEO Mario Murgado) sees this and knows who he has working for him. Absolutely pathetic !!! Tarnishing his trusted name over a few hundred bucks. Just wait until I pay to have a Blow Up Rat placed outside on the sidewalk protesting on a Saturday, how crappy the service is. I wonder how many deals will turn away. Well over $200 worth, I'm sure. The End - One Angry Customer

Pleasantly Surprised. Had an unhappy relationship with Gurnee Hyundai over my 2020 Santa Fe (oil…read moreconsumption) and wound up trading it in on a 2026 Santa Fe (actually LOVE this vehicle). Thrilled to find that the "New & Improved" Gurnee Hyundai is exactly that; New & Improved. Staff were pleasant (Service & Parts), and leadership honored a promise made by someone who no longer works there. From the shuttle driver to the service writer, to the mechanics, my experience 6/10/26 could not have been better. I sincerely hope this is the new normal! I was blessed by their commitment to service.

Our college-age son's vehicle wouldn't start, so we had it towed to Gurnee Hyundai for diagnosis…read more The service department told him the car needed a new engine for approximately $14,000, or a rebuilt engine for $13,000. Wanting a second opinion, we took the vehicle to another mechanic, who determined that the engine did not need to be replaced. They correctly diagnosed the issue and repaired the car for substantially less. Unfortunately, this is the second time we've experienced what we consider questionable service practices from this dealership. Based on our experiences, we will not return and cannot recommend them.

This deal is one of those dealership that advertised low price but end up doing shady business…read more They will jack up the price and try to make their money on the back end by double charging fees once I asked for the breakdowns, it was unbelievable what I saw. They double charge for registration and license since I am an experienced buyer, I kept going back-and-forth and their numbers just don't add up to where I ditched the deal

Under new management- from Ziegler to Journey Nissan it. Certainly is a journey to find quality and…read moreresponsive service - computer shutdowns, paper service tickets - zoom calls ok day, disorganized and unhelpful, DO NOT ask for Jose he is not an expert and has low accountability. By pass him and ask for Luis who even in transitional circumstances has some spirit of how customer service and vehicles work. At this point even I can be a mechanic if you just guess and rely on a machine to tell you everything you need to know. I'll Never visit again - maybe never buy another Nissan again.

I bought my new Ford Edge at a different dealership, but go here for all my service needs. It's…read moredefinitely out of the way for me to go out to this particular dealership/service shop as there are several much closer to me. However, they have treated me exceptionally well for the last several months. Let me explain. I bought my car from the Al Piemonte Melrose Park location. They suck. Anyway, my wife insisted I get the oil change package (I hate going to the dealer for oil changes, so I was dreading going to any location for this service. I have a great mechanic who does a great job with oil changes (https://www.autosolutionscenter.com/), so I was bummed that I was stuck with the dealership. Anyway, a few months into ownership, I got a letter about a recall and that I needed to bring my car in to get it fixed. I hate the Melrose Park location, so I put it off. I then got an email from Gillespie On The Go offering to come to my house to fix the recall. Okay, now we're getting somewhere. I asked if they do oil changes and I had the package, so they came out and did both. And in under an hour. I had them come out for another oil change. They said they had to charge me because I have to bring my car in. So I paid, but need to check as the service department told me that's not true, but they wanted to double-check on it. I also had an issue with the CarPlay not connecting in my car. They sat with me for an hour and a half to figure out the issue. We collectively figured it out, but they didn't charge me. They have such an awesome service staff. I will always go to them over other locations depite being nearly a half hour away.

Parts dept on hold for over 15 min. Order part on Thur told 2-3 days not put into system until Fri…read more Call tues told 4-5 business days. Taking my shop's business to Boucher in Kenosha

Buying a car in Chicago, Illinois, is different than buying a car in Houston. Winter readiness is…read morekey with features like heated seats and steering wheels, remote start and all wheel drive. Features that my daughter's 2010 Ford Escape did not have. So when we decided to buy her a new car, we test drove the Subaru Forester that she was considering in Houston, but ordered it to be purchased from Liberty Subaru. They were so nice. Worked with us to coordinate the features that would keep our daughter safe navigating in Chicago and the Midwest, especially during the winter. Pick up was great. Drove from Chicago to purchase the car and then test drove with one of their salesman through a park who explained all of the features. So helpful. Buying a car can be stressful, especially coming from another state, but Liberty Subaru made it a pleasant experience. Thank you!

Still no response from Liberty Auto City -…read more Liberty Auto City charged my credit card for $162.92 on November 25, 2025, but they didn't send anything to me until Four Months Later on March 21. - they sent the WRONG PART - they would not fix the problem and - they did NOT respond to my Master Charge Credit Card Dispute. It is now July 20 2026 - and still "Radio Silence" from Liberty Auto City