Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

We had Rigoberto come out to inspect our AC Vent/Furnace. He was so friendly, understanding, and…read morewas honest about everything. We learned a lot about our current AC system because we were able to ask questions to understand the situation. Inspection price was beyond fair. Edit: I also wanted to mention the process to schedule a time/day for someone to come out was seamless. Customer service was friendly, easy going, but also I received texts/info with Rigoberto's picture during arrival as well. All of this gave me so much reassurance that this company not only cares about your happiness but also your safety which is crucial in this day and age when someone comes to your home. Rigoberto wore booties too and it is always so nice when contractors respect your home.

We had an issue with the drains in our bathroom, so Hernan came out to service them and did an…read moreawesome job. He was very friendly, professional, and worked quickly to resolve the issue; he gave a thorough explanation of what he was going to do, and I appreciate that he didn't try to upsell or pressure us for any additional services. It was a five-star experience going with All City Plumbing--thank you, Hernan!

From the very first phone call, I had a great experience with All City Plumbing. I spoke with…read moreJazmine, who was friendly, professional, and took the time to listen as I explained that the floorboards in our main bedroom were wet and we were worried we had a slab leak. She scheduled us for the first available appointment at 8:00 a.m. the very next morning. Our technician, Alexis, arrived on time and was incredibly respectful and professional. He walked through the issue with my brother and father, performed a thorough assessment, and clearly explained exactly what was causing the problem. After a brief conversation with my brother, it was obvious that Alexis and All City Plumbing were the company we wanted to trust with the repair. Alexis was extremely knowledgeable and took the time to explain everything he was doing. He even showed us, using a camera scope, that our pipes were clear and free of tree roots. That gave us tremendous peace of mind and ended up saving us a lot of money by avoiding unnecessary work. The quality of service, honesty, and professionalism were outstanding. On top of that, the work is backed by a one-year warranty, which gives us even more confidence in the repair. We will absolutely be calling All City Plumbing again for any future plumbing needs. Highly recommend!

"Angel was incredible! He went above and beyond, finding parts quickly and fixing my AC in record…read moretime. He even arrived ahead of schedule, which was wonderful. His professionalism, timeliness, and expertise absolutely deserve 5 stars. Thanks, Angel, for making my home cool again! I would highly recommend him to anyone needing HVAC work."

Angel arrived punctual for an estimate. Provided me with an ETA along the way. He was professional…read moreand relatable. Very nice man and highly recommend.

The main reason for this review is Frank an exceptional knowledgeable very honest polite serviceman…read moresent out to finish up my central heating system His work was extremely thorough and clean he walked me through everything he was doing unlike other people definitely 100 percent professional on every level. Thank You

The Service fee is too high. I Will not hire them. They are not providing free estimatesread more

The company is excellent. When my AC went out, I was in a tough situation, and they scheduled a…read moresame-day appointment right away. I even called back to see if they could come earlier, and they did their best to accommodate me. The technician they sent, Brandon, was incredibly helpful and considerate. He explained everything clearly as he worked, which I really appreciated. This is also the same company that installed and continues to maintain my unit, and they've always been professional and customer-friendly. I highly recommend them to anyone in need of AC service.

Edgar Valenzuela came out for a complimentary service, in less than 5 min he was able to deduce…read morethat we needed $3500 worth of parts and labor before the compressor went out and we had to replace the whole unit. Mind you, we just bought this AC unit within the last 5 years. Literally the next day the air started blowing hot...now we're wondering what Edgar did during his "inspection". We have to call out our home warranty cause we're definitely not going to have this place fix anything! Suggest watching them during the inspection process

Best HVAC company I've ever worked with. Armando is professional, responsive (text him!), and very…read moreknowledgeable. The first quote I got from someone else was for $1400, and then he arrived and fixed the issue for $50, noting that the issue might need more serious repair if the issue continues. In other words, it wasn't just a cheap fix, he was very upfront about what the issue was and why it might need more attention later. He also gave really helpful insight into some other issues that (1) made sense and (2) felt like real tips and not just upselling. This is the third home I've owned and I really wanted to stop using the big companies, so finding Armando has been amazing. Really looking forward to working with him more.

From start to finish it was a AAAAA***** experience. The Quality of the work was amazing. The clean…read moreup the same. No corners cut installed to perfection. Could not recommend a better company.

Our old A/C system was no longer functioning reliably, and we had always wanted a Daikin system…read more After researching local companies, we decided to give Magnolia Heating & Cooling a try--and we're so glad we did. From the beginning, the team carefully evaluated our existing system and took the time to explain our options. They provided very reasonable quotes for several different systems, with a clear and detailed breakdown of costs so we could make an informed decision. They also helped us identify available discounts and rebates, which made a big difference. A special thank you to Don, who worked hard to justify the investment and answer all of our questions. Thanks to his knowledge and patience, my husband was finally able to get the Daikin system he had been hoping for. The installation process was fast, professional, and handled with great care. The crew was respectful of our home, paid attention to detail, and left everything spotless when the job was finished. We truly appreciate the excellent service from Jesse, Don, Andres, and Ivan. Their professionalism, honesty, and dedication made the entire experience smooth and stress-free. We highly recommend Magnolia Heating & Cooling to anyone looking for quality HVAC service at a fair price.

This company is not for your average middle class consumer, maybe more for the wealthy? I don't…read moreknow, but as military family we are certainly not rich enough to use them. The company I use to use went out of business so I picked this company to try out since it's a Riverside local and I've seen their billboard in town. Initial call was for regular summer maintenance and their employee Adrian was nice and informative but did say I had a problem with my mini split that would require a follow up service call. Fast forward to this week. Jesse (also nice employee - no beef there) came out and said he could not determine issue with mini split under the service call ($75) and so he'd have to call the AC manufacturer and talk with them to discover the problem. This would be an advanced diagnostic and a fee of $230 AND I was warned that if he was on hold for a long time it would still charge by the hour and it could be up to $400+ just for him to be on the phone!!! WILD. Luckily he got through in a decent amount of time and during that that diagnostic with the manufacturer on the phone he said I needed a new condensation pump at a whopping $892. I could swallow a $1000 bill (while dying inside) so of course agreed to it, completely my choice. After that fix however the AC was not blowing cold so then he said it needed a leak detection test at $455. So from that diagnostic (are you counting this will be the 3rd diagnostic during the same day!) he said he found 4 flares leaking and to fix them and top of the refrigerant lost I was looking at approximately $1,598 MORE- this is where I finally decided to stop the madness and decline further service. I would be at near $3k to fix a mini split that was less than 5 years old! Granted this company did not do initial install but O-M-G for these prices it was halfway to buying a new one!! They did in the end take off $233 from the final bill because I had signed up for their maintenance club membership on the initial call but after I use my last regular cleaning service from them in the winter I will no longer be using this company. So 1 star for having amazing friendly technicians but minuses all the other stars for the absolutely ridiculous diagnostic charges that don't even go towards the cost of repair and for my air conditioner still not working close to $1400 dollars later.

I recently had a HVAC installed by Diamond Air Service, and I couldn't be happier with the…read moreexperience. From start to finish, the entire team was professional, punctual, and respectful of our home. They worked efficiently, and kept everything clean throughout the installation process and their pricing was reasonable and transparent. Thank you, Anthony,Bobby and his crew and Edwin and Ethan. They all went above and beyond to ensure everything was done correctly and answered all of questions along the way.

We are so happy with the new A/C unit we purchased last year. Howie recommended a great unit at a…read moregreat price. The unit is sleek and isn't an eye sore in our backyard. The company is great at communicating and just came out to perform an annual maintenance. The technician was very professional, arrived on time, and explained in detail what he did. I highly recommend Diamond Air Services.

Chris gave me a very reasonable price and did an excellent job. Very friendly and very reliableread more

I am very pleased with Chris and his fast response on Yelp when I inquired about my homes central…read moreair not working. This was truly an emergency to my family and I, since it's summer and it was 99 degrees inside my home. Chris responded quickly and in less than 30 min he was at my door. Chris explained to me what was wrong with the ac and fixed the problem. Despite being an emergency, the price for the repair was very reasonable. Will definitely call this company again. Highly recommend!!! Thank you Chris!!!!!!

After 4 quotes for a mini split installation, we ended up choosing Express Heating and Cooling for…read moreour residential needs. Will reach out promptly and scheduled the site walk. He showed up on time and the quote was reasonable. I researched the equipment he suggested to install. The install occurred a couple of days later and took several hours, ran the lines exactly how I wanted it (out of the way and not that visible), the quality of the workmanship was excellent, and finished that day. Will, thank you for a pleasurable home improvement experience. I will reach out again for my HVAC needs.

Will and his team just replaced our AC system along with our ducting and water heater. He even…read moremoved our condenser unit outside that we had been wanting to move for a while. He really impressed us by completing a thorough inspection to give us an accurate estimate. We received 4 estimates and he gave us a fair price for quality work. He was very professional and honest, even suggesting that we get our attic professionally cleaned while some of the other companies told us it was all fine up there. Will and his team took pictures and showed us it wasn't. After the job was finished, they cleaned up after themselves very good. We would highly recommend his company.