It has been an absolute pleasure to have Ulises and his crew at Super Air Heating & Air Conditioning replace my 19 year old system. This company is a hidden gem in the Inland Empire area where it can be hard to find honest, fair, and dependable contractors, which Super Air has so far lived up to.
When my 5-ton Lennox condenser/compressor died in early June when we had a few days of warm weather (fan wouldn't turn, hot air blowing from vents), I called up six top-rated companies that served the area (from Yelp and Google reviews). The first two companies diagnosed the system and concluded that the compressor was dead. They said replacing the compressor alone would take me back about $2500, and that other aging components would likely fail soon, so I agreed with their recommendation to replace the system with a new, more efficient system. Anyway, some of the companies, as expected, pressured me into signing a contract before I have had a chance to do my research. Fortunately, I listened to my gut and waited about a week while I researched a system that would meet my needs without breaking the bank.
I called up Super Air and spoke with Ulises. He came to my house on a Saturday morning, mind you, he wore a mask, which I appreciated in the season of covid-19, and took a quick look at the old system, including the unit in my attic. He advised me that my ductwork was still in good shape and didn't need to be replaced. He was clear when he made his recommendations for either an Amana or Goodman 16 or 18-SEER system, and the financing that was available. I felt no pressure from him at all.
Originally I was sold on the idea of just going with a Lennox system, which was among the most expensive in my comparisons, but my research showed that Goodman, though less well known, offered the best performance, quality, maintainability, and price.
A few days later I called Ulises and asked for a quote for both a 5-ton and 3-ton Goodman 16-SEER system, as I had decided to replace both systems. His quote was $3000 less than the next best competitor, and this was for a pair of 2-stage units that came with lifetime warranties on the compressors and 10-year unit replacement warranties. He also includes in his quote a 5-year installation labor warranty, and 1-year free maintenance (a pre-winter check, as well as pre-summer next year). This was a no brainer, so I called Ulises and told him he got the job. I also signed up with the financing company he recommended, which offered a good deal and was approved without any issue. This was on a Monday and he gave me an estimated install date for Friday that same week.
That Thursday, a lady from Super Air called me to remind me that Ulises and crew would arrive at 8 AM the following day to install the Goodman 5-ton system. As promised, at about 8 AM on Friday, Ulises, Jesus, and Brian showed up at my front door, all were wearing face coverings, and got to work. They laid down drop cloth and plastic sheets in all work areas and were respectful of my family and home the entire time. At around 11 AM, the Goodman delivery truck arrived and dropped off the hardware, and unfortunately, someone screwed up at the warehouse and sent the wrong condenser (a 4-ton instead of the 5-ton), which delayed the work. Once Ulises found out, he was quick to fetch the correct unit and had it at the site by 2 PM. Fortunately, the weather had cooled down quite a bit, so it wasn't too uncomfortable for the crew.
Watching Ulises and his crew, I realized that these guys were the real deal--they had the training and experience, and worked well together--and I knew I made the right choice. They worked all the way to 7:30 PM to complete the installation of the 5-ton system. That, to me, is dedication, professionalism, and integrity on display! The new system came with a Honewell WiFi thermostat, which Ulises walked me through how to set up and use, as well as a UV air purifier. The 2-stage condenser unit was significantly quieter than the old unit (by about 50%), and I finally had cool air in my house!
The crew came back, as promised, on Wednesday the following week to install the 3-ton system. This time, Isidro joined the team, but the crew nevertheless performed just as well. This time, all the hardware was spot on and they completed the work by 5:30 PM. They cleaned up all the work areas and hauled away all of the old equipment. Ulises once again walked me through on how to use the downstairs WiFi thermostat, and the unit worked flawlessly.
I know this was a long review, but I wanted to show readers that, if you're ever in need of a new cooling/heating system, or just need service, you will be very pleased with Ulises and his crew at SUPER AIR. Excellent customer service, professionalism, and integrity. I will recommend them to my family, friends, and neighbors. They are simply the best. THANK YOU SUPER AIR!! read more