This company is awesome. Our air conditioner went out yesterday. Even though it was after hours, we were still able to get in contact with someone and they were at our house first thing the next morning. The technicians are just awesome. I recommend this business to everyone. read more

Courteous installers, all work replacing two complete systems done in one day. I would definitely use them again

Our old A/C system was no longer functioning reliably, and we had always wanted a Daikin system. After researching local companies, we decided to give Magnolia Heating & Cooling a try--and we're so glad we did. From the beginning, the team carefully evaluated our existing system and took the time to explain our options. They provided very reasonable quotes for several different systems, with a clear and detailed breakdown of costs so we could make an informed decision. They also helped us identify available discounts and rebates, which made a big difference. A special thank you to Don, who worked hard to justify the investment and answer all of our questions. Thanks to his knowledge and patience, my husband was finally able to get the Daikin system he had been hoping for. The installation process was fast, professional, and handled with great care. The crew was respectful of our home, paid attention to detail, and left everything spotless when the job was finished. We truly appreciate the excellent service from Jesse, Don, Andres, and Ivan. Their professionalism, honesty, and dedication made the entire experience smooth and stress-free. We highly recommend Magnolia Heating & Cooling to anyone looking for quality HVAC service at a fair price. read more

Magnolia Heating and Cooling - Heating & Air Conditioning/HVAC Near Me - Riverside, California

This company is not for your average middle class consumer, maybe more for the wealthy? I don't know, but as military family we are certainly not rich enough to use them. The company I use to use went out of business so I picked this company to try out since it's a Riverside local and I've seen their billboard in town. Initial call was for regular summer maintenance and their employee Adrian was nice and informative but did say I had a problem with my mini split that would require a follow up service call. Fast forward to this week. Jesse (also nice employee - no beef there) came out and said he could not determine issue with mini split under the service call ($75) and so he'd have to call the AC manufacturer and talk with them to discover the problem. This would be an advanced diagnostic and a fee of $230 AND I was warned that if he was on hold for a long time it would still charge by the hour and it could be up to $400+ just for him to be on the phone!!! WILD. Luckily he got through in a decent amount of time and during that that diagnostic with the manufacturer on the phone he said I needed a new condensation pump at a whopping $892. I could swallow a $1000 bill (while dying inside) so of course agreed to it, completely my choice. After that fix however the AC was not blowing cold so then he said it needed a leak detection test at $455. So from that diagnostic (are you counting this will be the 3rd diagnostic during the same day!) he said he found 4 flares leaking and to fix them and top of the refrigerant lost I was looking at approximately $1,598 MORE- this is where I finally decided to stop the madness and decline further service. I would be at near $3k to fix a mini split that was less than 5 years old! Granted this company did not do initial install but O-M-G for these prices it was halfway to buying a new one!! They did in the end take off $233 from the final bill because I had signed up for their maintenance club membership on the initial call but after I use my last regular cleaning service from them in the winter I will no longer be using this company. So 1 star for having amazing friendly technicians but minuses all the other stars for the absolutely ridiculous diagnostic charges that don't even go towards the cost of repair and for my air conditioner still not working close to $1400 dollars later. read more

The AC crapped out again. This time we saw what failed in real time as we stood outside and heard the thing TRY to turn on then off, then on then off.... Called Magnolia on a Sunday evening and a fellow who turned out to be our favorite Tech, Ken, arrived on Monday. But the thing worked when Ken arrived. Nonetheless, Ken searched in and out, again and again, could not find the problem. That's the nature of an intermittent problem. Based on our testimony about the thing cycling on and off and on, Ken diagnosed the problem and we got it fixed. Thankfully. Will always call Magnolia again and ask for Ken. read more

Magnolia Heating and Cooling - AirTemp...off-brand cheap but works. - Heating & Air Conditioning/HVAC Near Me - Riverside, California

I could not be happier with the service I received from Magnolia Heating and Cooling. We were blown away when our 2.5 year old unit stopped working and did so during a huge heat wave! I called Magnolia and a technician, Ken, met me at my house that same day! Although the part had to be ordered, which created a repair delay, Ken made sure I was as comfortable as possible and delivered a portable AC to use until the part arrived. Their prices are fair and the customer service and communication I received was outstanding. I highly recommend Ken and the entire staff of Magnolia Heating and Cooling!!! read more

My air conditioner suddenly stopped working one evening during this brutal heat wave and I suspected it was the capacitor. I was fortunate enough to get an appointment the following day with Magnolia Heating and Cooling. Shane diagnosed the problem and confirmed it was the capacitor and showed me that it was in fact blown. There was no upselling or nonsense. Shane took his time to explain the problem and answered my other questions. Great customer service all around and I will use them going forward! read more

Would not recommend at all. We were referred to Magnolia by family members who used them and had no issues. The salesman came out, was very nice, very informative and sold us on a brand new unit. Our home is 30 years old and was in need of one. Not a year after install the unit started having issues. Every single year since the same exact issue arises where the unit starts shutting itself off. Magnolia came out and claimed it was due to algae that was in the air at the time of install. Our unit was installed in 2020 and every single year since we've still been having the same issue. We stopped using them once our prepaid maintenances were used, and we've been going elsewhere. read more

Hugo came over and helped us by installing a transfer switch to our solar panels. What this does, is allows us to draw power directly from the panels in case of an extended brown out or power outage. Hugo was kind, professional, and knowledgeable and even gave a tutorial once he was finished so I'd have a handle on how to operate the transfer switch once the time comes. I'd highly recommend Hugo if you're looking for someone to perform a similar task. read more

Yes. Have recommended Magnolia to families and friends. Becca, Office Mgr, has been great to work with. True professional. Drew Barnette,, technician, have serviced my ac/heating twice. Comes to the appointment on time.. Respectful. . He explained system's technical matters that a laymen like me can understand. We got our system in 2019 and have been happy with their post sales follow ups and of course maintenance services. R. I. / Rancho Cucamonga read more

I expect a basic minimum of service from contractors, which usually requires good communication. Magnolia isn't it. I expected better because they seem to be the biggest HVAC contractor in the IE, but they were unprofessional, bad at communication and didn't even show up. I needed my whole HVAC system replaced which was more than $20,000. Magnolia was one of the 3 contractors I made appointments with to give me an estimate. On the day of Magnolia's appointment, they didn't arrive at the time they were expected. A little later I got an automated text message saying "Your technician is running late, but will still arrive today." I got the same message again hours later, saying they were still coming. Nobody ever showed up. Until the next morning. Unannounced. Needless to say I disqualified them from the job. read more

Today Miguel, Hugo, Cole, Chris, Elijah, and Diego installed our complete HVAC system. They replaced/upgraded our two older units to a more efficient Carrier system! They all worked tirelessly today to finish our upgrade in one day...amazing! This is our second house that we have used Magnolia to upgrade/replace our HVAC system. We have never been disappointed by the quality, value, service, and support of the entire Magnolia team! This is also the second time we have worked with Bobby...he is absolutely amazing as well! We highly recommend Magnolia for all your HVAC needs! Thank you so much to the entire Magnolia team! read more

Magnolia Heating and Cooling - Carrier HVAC System - Heating & Air Conditioning/HVAC Near Me - Riverside, California

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Damian came out to perform maintenance on our HVAC system, and he did a great job! He was thorough, cleaned our unit really well, and was very friendly and professional. We really appreciate the great service and would definitely recommend Damian! read more

The AC went out on us today and we had to reach out to multiple places with no response! Got ahold of Magnolia H&C and was greeted by a super helpful woman named Sarah who made it her priority to fit us in a day before the holidays and really saved us the hassle of this California heat! We were then joined by Victor the HVAC tech and he was nothing but helpful and very insightful with helping us understand the issues that caused the outage of the AC unit! The issue was resolved in a timely manner and Victor was very reassuring and made the whole process smooth! Magnolia Heating and Cooling has great values when it comes to providing excellent service with a timely response and understanding for urgency and really cares for the people in their city! Thank you Magnolia Heating and Cooling! read more

Our Ac went out in the middle of summer and I was fearful of it being a new unit as my unit is a bit older. I called Magnolia as a returning customer due to the wonderful experiences I've had with them in the pass. Yet again was another great experience. Our technician Ken "Big Juice" was very informative and kept us updated and informed on what happen, what was needed for the repairs and explaining the processes of the repair. I truly felt comfortable with Ken and felt a family friend type of vibe rather than a worker from a company trying to sell me a new unit. Again, luckily he was able to save me more time with my unit and has been blowing ice cold since repairs. The experience and customer service was top tier. Not to mention when It went out on a Sunday I still was able to get a response from there offices. Thank you Magnolia Team for all your hard work and thanks Ken for the quality repairs performed to keep my family's home as cool as possible. read more

Fantastic service. Had repairs done on our HVAC system in addition to maintenance. Am very pleased with the thoroughness of the inspection and expertise of the technician. Price was perfectly fair, and technician Shawn B is so nice and friendly. Purchased a maintenance agreement, we are so happy with this company read more

We heard the dreaded words no homeowner wants to hear: "You need an entirely new air-conditioning system." That immediately caused a lot of anxiety, but after meeting Bobby, we quickly felt more at ease. He took the time to explain the different systems available and worked with us honestly and professionally as we discussed pricing. After some respectful back-and-forth, he spoke with his boss and came back with an exceptional deal -- including crediting us $2,000 for a motor repair we had paid for the previous year. What company does that anymore? In the end, we chose Magnolia because of how straightforward, honest, and professional Bobby and his boss were with us throughout the entire process. Bobby was also the first person to recommend adding a whole-house air purification system. After we made our decision, we met Steve, the engineer who designed our system layout. Steve was brilliant, extremely knowledgeable, and very communicative. He carefully evaluated our home, explained why he recommended the particular system we ended up purchasing, and took the time to fully explain how the air purification system worked and why he felt it was worth the investment. Once everything was scheduled, our next concern was the installation itself. We knew people would be crawling through attics, closets, and every nook and cranny of our home for several days. We spent the weekend worrying about the disruption, especially because my wife has respiratory problems. By Monday, though, much of that stress disappeared when we met Miguel, the lead installer. Miguel was extremely professional, polite, and communicative. Every morning he clearly explained exactly what would happen that day, and over the entire three-day installation he was always on time and did exactly what he promised. The demolition phase worried us the most because of dust and air quality, but Miguel took several extra precautions to keep dust to an absolute minimum and thoroughly cleaned everything afterward. That attention to detail meant a lot to us. The installation itself went very smoothly. The crew was professional, efficient, and clearly very experienced. You can always tell when a company treats its employees well -- the installers were actually singing while they worked. They were happy, worked hard, and moved quickly. When everything was finished on Wednesday, Miguel carefully walked us through the filters, thermostat, and condenser operation so we fully understood the new system. Then came the real test: several 95-degree days. With our old system, we had to start cooling the house around 8:00 in the morning just to have a chance of staying under 80 degrees by late afternoon -- and even then it struggled while running nonstop all day. With the new system, we didn't even turn it on until noon, and it cooled the house quickly and cycled on and off normally for the rest of the afternoon. It was obvious this was the right-sized system for our home. Looking back, adding the whole-house air purification system was absolutely the right choice. My youngest daughter has already commented that she no longer wakes up with a stuffy nose. Magnolia wasn't the absolute cheapest quote we received, but they were very competitive. What ultimately sold us was their honesty, professionalism, communication, and the quality of the people they sent into our home. We could not be happier with the experience. read more

Magnolia H&C live up to their reviews. Shawn, Domenick, and Chris helped provide the service I needed by being clear in explaining the issues, transparent about costs and workload, and importantly were kind to listen and respond to my priorities. I greatly appreciated their kindness, courtesy, and impeccable customer service. read more

Awesome company! All around very helpful and they try very hard to make things affordable..cost efficient! Imagine that?! Excellent follow up....very customer service oriented staff from beginning to end! read more

Had an issue where we were concerned about a possible clog. Patrick came out and serviced our unit thoroughly, and cleared the clog. Our unit was 24 years old, and had some issues. We opted to get a quote on a new unit. Bobby came a couple days later and clearly presented our options. We opted to replace with a heat pump system. Our quote was responsible and they were able to come out within a week. Michael and his crew were fabulous. Got us installed and running in one day (although we had planned for at least two days). We are very happy with our unit and all those we dealt with at Magnolia. We can definitely recommend them. Thanks Magnolia. read more

Contacted Magnolia Heating and Cooling for maintenance on our system. We were very satisfied with the service that we received. Damian was very professional and thorough. Glad that we used this company for our new unit. We felt that we received a fair price for the service performed. read more

Do not call anyone else! Honest, reliable and knowledgeable. Damien, thank you for figuring out and fixing a clogged drain line! You're the best read more

I have been with Magnolia Heating and Cooling for many years and have never ever been disappointed with their services, inspections, and knowledge of this industry. There was a new member that came to my house for an inspection. I think his name was Dorio (spelling is questionable). One would never know he was a newbie in this company because he could explain everything in details without any hesitation. This is a great company! I'll stick with them for as long as I live. read more

Been with MAG HVAC for 3 years. Always the best service. Technician Adrian is completely professional, very focused on the job. I trust this company completely because of the confidence they've earned year after year. I keep a yearly service contract with them, it's total peace of mind especially in the peak temperature season. read more

Diego come in today to do a system maintenance he was very professional made suggestions on wha new filters to do explained everything in a detail matter very happy with his work read more

Magnolia Heating and Cooling - Business card - Heating & Air Conditioning/HVAC Near Me - Riverside, California

Magnolia Heating and Cooling did a great job, as always. On time, professional, thorough. In addition, technician Elijah was kind, courteous, and efficient. read more

My family has had biannual checkups (a great value) with Magnolia Heating and Cooling since we first bought our house four years ago. I had one of their technicians, Diego, come by today and he fully checked, cleaned and advised us. He provided friendly, polite and excellent service. I highly recommend maintaining and protecting your HVAC system (which can cost 20+k to replace). read more

Magnolia Heating and Cooling - Heating & Air Conditioning/HVAC Near Me - Riverside, California

First week of summer and I wanted to get ahead of any AC issues so I scheduled a "tune-up" special. Unfortunately since I seldom use the AC I turned it on ahead of time and the outside condenser didn't respond. Diego advised me that he would go through the check up as scheduled and if he could resolve/repair it he would advise of additional cost, and if he couldn't make the repair we could schedule a repair tech to follow up. He was patient with me and answered every question I had, thoroughly and effectively. As it turns out he was able to replace the part that was lacking and.completed the work without drama or upselling. I have trusted MHC in the past and this solidifies my continued loyalty! Thanks Diego, they should promote you soon! read more

Our new HVAC system was recently inspected by 2 different inspectors. One was from AirPlus Inspection Company and the other was inspected by the City of Cerritos. The feedback we received about our Magnolia HVAC installation was outstanding! AirPlus specifically said it is always a pleasure to inspect any work done by the Magnolia HVAC Company, which really affirmed our choosing Magnolia! During the City of Cerritos inspection, the inspector even asked how we found the Magnolia HVAC Company, explaining that it was obvious how they went "above and beyond" in every aspect of their work. He highlighted the quality of the fuse box work, the sheet metal craftsmanship around the furnace, and the very thorough rodent proofing. It's been so reassuring to work with a company whose attention to detail is recognized not just by homeowners, but by other professionals and city inspectors as well! We're extremely happy with the work Magnolia Heating and Cooling did and would highly recommend them! read more

A few months ago, my AC was not working properly, I called a service company and they sent a technician here to run diagnostics. The tech told me that my AC is done and I need a new unit around $25,000. I then called Magnolia for a second opinion, Ken showed up and checked everything. I got a quote for $2,500:) and Ken fixed the unit in a couple of hours. I signed up for the membership program because of the excellent job Ken did. Today Andy shows up to do the scheduled maintenance, he is a Pro, replacing a 20 years old starter and my unit is working like a charm. If you have any heating or cooling problems, Magnolia will take care of it! read more

They were amazing from the beginning of our AC problem til the end! Very helpful and prompt!

Big thank you to Fred for coming out and getting the line set covers painted! As stated previously, everyone I've dealt with at Magnolia has been incredibly professional and I sincerely appreciate the team for all their help. read more

We had a leaky AC and other companies inexperienced people couldn't figure it out. Magnolia techs not only found the leak but showed me where it was leaking. They are very knowledgeable and have experienced people. After seeing the test results on our freon-starved compressor we decided to upgrade to new unit. Magnolia beat everyone's price by over 30%. Miguel and Elijah did the install in one day. It looks great and runs so quiet. We are Magnolia customers for life. By the way, they did the leak check for free because they realized how frustrated we were with the young kids from other companies who couldn't figure it out. Experience really does matter! Want great service and smart people- call Magnolia first. read more

Magnolia Heating and Cooling - Heating & Air Conditioning/HVAC Near Me - Riverside, California

Big Thanks to Big Ken :-) Magnolia sent a technician the next day to diagnose our AC problems. Ken took pictures and explained everything clearly. Fix was done quickly. Would definitely recommend Magnolia Heating and Cooling read more

Service Rep. Elijah came yesterday, routine service. Feel we hit the jackpot! First, he's very personably, good listener and extremely through. System is working a lot better. We have an "Air Scrubber" with our Daikin when, helps the air quality. This morning can certainly feel and smell the difference. Highly recommended, invest in your health!!! Thank you, Elijah and Magnolia!!! Great job!!! read more

They made the whole process easy on us they asked questions and made it happen for us I would like to recommend this company to anyone the guys that made it happen there names are Bobby Miguel Eli Steve Andreas were all kind and polite they installed a whole system for us amazing job guys and thank you so much our system works great read more

We have been using Magnolia for about five years now, mostly for routine maintenance on our HVAC. I especially like that when they clean the coils on the AC condenser unit, the tech pulls the fan off and power washes the coils from the INSIDE OUT, which is the proper way to do it. We also had Magnolia reconfigure our duct work to make the system easier to service. The new work looks great and the tech cleaned up the area completely after finishing the project. read more

Diego was very professional and explained what regular maintenance he was going to do on my ac. After he was done he went over some items that may need attention later on. He showed me where I can order replacement filters that would fit my AC unit. Before Diego left he went over the work order and made sure I didn't have any more questions. Thanks Diego see you next year. read more

Terrible company. Waste of a day. Quoted a price for inspection and did NOT honor it. Ken was scheduled to arrive, and we were on site. Chris from Magnolia called to say the price quoted would actually be double. Who does business like this?! Consumer beware! Bait and switch! read more

After a breakdown in our system left us without AC on a particularly hot day, Magnolia Heating and Cooling were life savers. During that rescue mission, the technician recommended a regular maintenance plan. Today we had our first scheduled maintenance visit. The technician, Diego, was great. thoroughly professional and obviously very knowledgeable. He was finished in no time and took care to explain what he done. All-in-all, really good experience. read more