f you're a nature lover, Brookview Apartments in Elkins Park is a beautiful community bordering…read moreTookany Creek, with guided nature walks and convenient access to Philadelphia and the surrounding suburbs. The area offers great restaurants, coffee shops, arts venues, and local entertainment. Property Manager Ms. C. Yeager executes her role--which often teeters between ombudsman and enforcer--with exceptional professionalism. She has certainly earned every bonus possible! The maintenance team is prompt and effective, and most tenants are friendly, considerate, and respectful. Like any apartment community, Brookview has its share of challenges. There are occasional issues with vehicles speeding through the parking lot while blasting loud music, groundskeeping debris being blown onto parked cars, tenants leaving garbage bags and pizza boxes in the hallway outside their front doors, and residents leaving emergency exit doors cracked open despite the building's climate-controlled interior. Likewise, the units are not well insulated, and although the building is generally quiet, I can hear nearly every footstep my upstairs neighbor and their pets make. The property is pet-friendly, and most pet owners are responsible. However, some dog owners do not clean up after their pets, and some dogs whine or bark incessantly when their owners are away, sometimes daily. Some cat owners allow their cats to roam the grounds freely and leave cat food and water in the outdoor common areas despite the property bordering a park with abundant wildlife. I have personally encountered red foxes, groundhogs, owls, squirrels, and other wildlife on the property. As someone who is highly allergic to cats, I haven't appreciated unexpected encounters with roaming cats on my terrace and patio furniture. Likewise, I believe leaving cat food outdoors only attracts additional rodents and wildlife. I also experienced rodents entering my apartment through openings behind large appliances. After I reported the issue, maintenance promptly moved the appliances, sealed the openings, and resolved the problem. What stands out most is how professionally management handles these ongoing challenges. They deal with these issues every day while continuing to lease and manage the property effectively. Both Ms. C. Yeager and Ms. A. Baker are outstanding professionals whose responsiveness and dedication make living here a much better experience. They deserve recognition for the work they do.

Black Mold, Bugs, Unresponsive Management, Lack of accountability, they have it all! Black mold…read moreissue took months to partially resolve and hours upon hours wasted just trying to get a hold of them. They will not answer the phones, they do not respond to emails and they will point blank lie to you any chance they get. Upper management is just as bad! You will never get a hold of them, they are never present and to not hold any of their employees accountable. The words "I don't have time for this" were said on multiple occasions, in response to a visible black mold infestation. On top of this the buildings are quite literally rotting away, I had my shower wall fall on me. Nothing is fixed right, they simply glued a thin plastic piece over the hole where the wall fell and called it a day. Hands down a painfully negative experience all around. Would avoid at all costs.

I lived here for about a year in 2016 when I first moved to Philadelphia. Didn't have any major…read moremaintenance issue, so I can't comment on that. I lived in a 2 Bed/2Bath unit facing the back (away from the trains), and loved the large windows letting in lots of sunlight and overlooking the towpath. Pros: -Large windows that let in lots of sunlight. -Convenient to the the towpath walking trail, with bikes you can rent and ride to downtown Manayunk. -Offers the option of renting a garage space. -Close to Manayunk's Main Street shopping, yet tucked away in a quiet, residential area. -Convenient access to Septa train station - great for commuters. Cons: -Noise from the Septa train. -Bugs, centipedes frequently seen in the entranceway / hallway. Overall, this was a decent apartment experience for me and was a good transition while I explored options for purchasing a home in a new city.

I have lived here for 4 months. While there have been some minor irritations, overall, the…read moreexperience has been good. When you factor in the rent, the value is excellent. It is a 4-star property, with an additional star for the excellent people. I would like to commend the leasing agent, Victor, and Alex who is in charge of maintenance. Once, I was struggling with a large piece of furniture from Ikea. Victor saw that and helped me carry it to my apartment. But (a) this is not Victor's job, and (b) Victor's shift was already over and he was heading home. A+ Alex has also been very prompt and helpful with the few maintenance issues we have had so far. He typically resolves the issue the same day or the day after we report any issues unless parts need to be ordered. The Station is a 20-minute walk from Manayunk's Main Street, but it is right next to Ivy Ridge station so getting to work is a breeze. The proximity does mean that you can hear the train from the apartment. I had to buy a white noise machine to mask the noise of the train.

My daughter and son in law live here. They have a toddler and this community is nice for a young…read morefamily. They love it here, the security is great and the amenities are comparable. They have 2 parking lots and the larger lot has 2 access points which is helpful. There is a shopping center with a Target within walking distance and a Shop Rite and CVS within a 5 min drive. I've stayed with them many times and it's been comfortable. The only drawback is that they covered up the pool and replaced it with an activity area that is less desirable in my opinion.

I lived here from 2014-2018 tbh at that time it was extremely quiet sometimes I wondered if anyone…read moreelse was living on my floor occasionally I'd see the lady across the hall or sometimes you'd here kids go running down the halls but not often. Traffic was horrendous in the mornings i worked off city ave and it took me forever to get to work because of the traffic and there are way more apt complexes being thrown up now so I cant imagine. The neighborhood was pretty safe there was a security guard on patrol most nights I never saw any incidents inside the complex a fee times peoples tires got stolen over night but I believe that guy was caught by police and he was coming from somewhere else because it was so quiet in roxborough... I enjoyed my time there idk if i'd pay $1425 to live there though I moved out looking for a bigger apt and ended up just buying a house I honestly cant think of any negative experiences there other than the god awful traffic

I have been here a year and picked this apartment complex due to the location, price, and what it…read moreoffers. PROS: Gym, food trucks, location, cameras by parking, events in the area, pet friendly and managers are good. CONS: Getting expensive to live here, hear neighbor's downstairs at times, area getting crowded due to popularity, have to turn on bathroom sink to get shower hot water quicker. I have not had a problem with mold or other tenants. I stay to myself unless I need to step out of my zone for a reason. I have not had a problem with the Managers either. Both Managers are the friendly and Kevin is the best. If they seem strict it is because they are Managers and need to ensure people are abiding by the rental agreement. People need to read the fine print and stop blaming them for doing their job. If you do not like the apartment complex, then move or get your own house.

I was on the lease sharing with others in one of the units here. The mold in the unit was a severe…read moreproblem which led to life-threatening illnesses, coupled by deflection, bullying, and gaslighting by the management team of The Glen. The offending office manager was female and has a pattern of ridiculing tenants, building straw-man defenses when something is brought to her attention. Trashing people, basically, as seen in one of the responses to a person who suffered neurological and heart and lung consequences of the hidden mold in this unit. One must wonder who is living in the unit now and whether proper remediation was performed before they sought more money moving someone unknowingly in, as was done to all 3 of us and our dog. They were brazenly about money with no regard for safety, even as they hid the issue as was evident by moisture-detection disks that they had hidden in the unit, out of sight (discovered upon move-out). I was the one who meticulously documented and sampled of all of the areas of mold, which were MANY. See photo for evidence. I have at least a dozen more images. We were advised to contact the Attorney General's office for the horrifically angry disrespectful character-assignation style of by one of the office staff members, whenever a tenant approaches her with a problem within the rental or property. Tenants were throwing trash off of their balconies, losing car parts to thefts, mail boxes broken into and mail stolen (two pre-paid SIM cards were taken from mine, but I never bothered to notify because by that time, it was so common and management's angry reply was always: "call the police" .. even as they put out notices routinely to the tune of call us if you see anything. Utterly contradictory. In my case, I simply cancelled the plan on the sims and started over with the provider). Distressingly, the office manager who takes great pleasure in mocking disability, whether medical or otherwise added to a very difficult time in this experience. This was unprofessional behavior that should be taken very seriously. The pattern of hot and cold was unstable behavior, irrationally out of nowhere, could be simple or major matters. Also the exaggerations of tenants' questions to her, misinterpreting the simplest of inquiries as something that it's not. Shifting attitudes and policies. One moments it's ok that residents are tossing trash on the grass, attracting wildlife to come too close (coyotes, rodents, and bugs), and then it's not. I observed conversations with others that went off the rails by the manager freaking out without provocation. It was not a place I'd want to lease ever again, and I hope that those who live in mold check out how dangerous that can be. Check online pages about indoor mold toxicity. Hope that they will not ridicule future renters who may find the mold sooner than we did. We left because we knew something in there was toxic, but didn't see the mold until moving things around during move-out. They aggressively fought and we paid the money they wanted, just to get out of the drama of them, but never again. Renters beware. Several have said that the management team spends a lot of time 'faking reviews.' This is just hearsay, but I wouldn't be surprised, given the reality of the experience and conversations with other tenants.

I would not recommend living at Rittenhouse Hill Apartments. I had the unfortunate experience of…read moreliving there and other neighbors that I talked to, had a similar if not worse experience. One of the biggest issues I experienced was that my car was vandalized even though I was paying for parking inside the property. You would expect a paid parking area to provide at least some level of security, but that wasn't my experience. The condition of the building is also disappointing. The hallways are frequently dirty and have an unpleasant smell, making the property feel poorly maintained despite the high rent. Speaking of rent, be aware that the amount you actually pay ends up being higher than the advertised price. Between the additional fees and other charges, the monthly cost is significantly more than what you're initially led to believe. The move-out process was equally frustrating. Management told us it was okay to hang pictures and other items on the walls, but when we moved out, they kept most of our security deposit without providing a clear or reasonable explanation. It felt unfair and inconsistent with what we had been told during our tenancy. Overall, between the lack of security, poor maintenance, hidden costs, and disappointing handling of the security deposit, my experience was far from satisfactory. I would encourage anyone considering this property to read reviews carefully and ask detailed questions before signing a lease. Take your money elsewhere, you can find a better deal and don't be deceived by their "move-in" specials.

Please, please read my whole review before moving here. I wish I would have been more diligent with…read morereading the reviews before moving in, because the tour guides are great at making this place sound wonderful. Do not fall for it! I highly recommend NOT living here under ANY circumstances. The living conditions of this property are below standard and borderline dangerous. There is constant loud noise in the building. Whether it be weekend parties, or constant banging, or your neighbor vacuuming with their door open while blasting music after quiet hours, you will never be able to truly rest here. I still can't sleep during the rare time it is quiet because I'm anticipating what will happen once I close my eyes, it's unpredictable and I truly feel unsafe. The hallways constantly reek of marijuana and cigarette stench. I recommend you ask to go in other hallways besides the one they tour you in, check out the trash chutes while you're at it for a lovely added bonus of stinky and disgusting odors because people leave things to sit there and it's never cleaned. Also, ask to see the loading dock where the fly infestation is located as you move in! 75% of the gym is broken so if you expect to utilize that amenity I would recommend going in on your tour and taking a closer look, try out a treadmill see if it even turns on. And there's no actual fitness classes so that's false advertising, I've tried to attend 2 and neither of them happened. While you tour the property, ask to go in to the dog run. There you'll find excessive amounts of dog waste, it's almost impossible to not step in it as the ground is covered in it. Also if you take a walk around the property outside you'll find the same issue, plus trash everywhere too. While you're at it, look around at the cars parked illegally and maybe notice the cars parked in handicap spots with no placard or handicap plate. This place is not upholding standards of living by any means, but allowing people to take handicap spots without placards is simply illegal and has left me without accessible parking many times. I was constantly messaging and emailing management about how JUST the noise was effecting my mental health and physical health enough to want out, but their solution was to ignore me until they couldn't anymore. After I took more serious action, they offered to switch units when the same issues exist in every inch of this property. That was the only thing they ever offered me, management here might as well not exist. They don't hold people to the standards of their lease, and also do not uphold their end of the lease. So I strongly recommend that you think twice before moving here, it is a shame that I have to continue to live here when I'm truly mentally drained and physically ill from this living environment. It almost feels like a cruel joke or living nightmare.