Dupree does NOT FOLLOW REQUIRED manufacturer installation guidelines. The guidelines are not suggestions or recommendations, they MUST be followed, according to manufacturer documentation. The first tankless hot water system Dupree installed failed bc they did not install an air intake vent as required. They replaced that unit and ran an air intake vent. The unit never worked properly and during a video call with a tech from the tankless co., they instantly saw that the fresh air intake vent was going the opposite direction of the exhaust vent. Guidelines state vents MUST run parallel and exit at the same side of the house within 24in of each other. Dupree installed the intake air vent at the easiest location, out the back of our house just above the basement. Our exhaust is on the roof, 2+ stories above the intake vent. They are NOT exiting on the same side of the house and are they are NOT a max of 24" apart from each other at the exit points, as required. This VOIDS our warranty with the manufacturer. Most importantly, It is DANGEROUS. Page 34 of guidelines state "DANGER: Failure to properly vent the water heater to the outdoors as outlined in this Venting section will result in death or serious personal injury. To avoid the risk of fire, explosion, or asphyxiation from carbon monoxide, never operate the water heater unless it is properly done and has adequate air supply for proper operation as outlined in the Venting section." Josh from Dupree said this is how Dupree installs tankless systems all the time. If we want to have Dupree install the vents to be in compliance with guidelines, we will have to PAY them bc we are outside of our 2 year warranty with them. This is not about their warranty, this is about installing operating systems as required by the manufacturer. Dupree wants us to PAY them to fix their mistakes. In addition, they ran the intake vent close to our dryer exhaust vent. So, our tankless system has been sucking in dryer lint. WE ARE NOW FACED WITH HAVING TO REPLACE THE UNIT AND HAVE VENTS PROPERLY INSTALLED DUE TO DUPREE'S ABSOLUTE INCOMPETENCE AND DISREGARD FOR CUSTOMER SAFETY. It is appalling that they could not bother to read manufacturer required guidelines not once, but twice, when installing a tankless hot water system in our home. read more

See all

I had a new build that I closed on in August of 19. Dupree installed my tankless water heater. About 1.5 years later the hot water heater stopped working and because it was still under warranty they were able to "fix" it. The hot water heater stopped working again 2 months ago so I called them to service, the gentleman that serviced the machine the previous time was professional and courteous. I learned that they no longer serviced the area. I called three plumbing services out to help fix the hot water heater and was told by all three that the hot water heater was installed incorrectly which led to no hot water and heavy vibration to the equipment. The last plumber called the manufacturer to validate the incorrect installation of the unit. This instillation error caused me to have to purchase and install a new hot water heater unit. read more

As a follow-up to the "job" from last summer. The stopper was not installed properly. Of course almost immediately past the 30 day guarantee period, the stopper started to droop , becoming lopsided. Now, I have to stand at the sink and hold the stopper in the middle to make sure the water drains. I thought about calling them when it first started but given the fact that they didn't care enough to install such a minor fix correctly the first time, I didn't want to waste my energy or get aggravated. This review is more of a caveat to future, potential customers. DO NOT call them for service. read more

This is my second experience with Dupree Plumbing in Marietta. They are Very responsive, from the first phone call to the end of the project. The crew they sent did an excellent job repiping my home & left a very clean job site. read more

Be careful. Dupree declared bankruptcy on their new home division and did not finish 100's of homes. I lost over 10k on just one home that they would not honor their contract. BE VERY CAREFUL read more

Brandon & Jimmy put in a new water heater to replace one that began to leak. Dupree scheduled me quickly and those two professionals did an excellent job, answered all my many questions and were very courteous. I would definitely recommend Dupree Plumbing in Marietta for you plumbing needs. This is not the first time they did a great job but this is my first review! read more

I had a lot plumbing issues, But Mike and Jeff took care to figure all out. Thank you

Went to Angie's list for reliable plumber to get a plumbing estimates for a basement bath (so that tells you that not everyone on Angie's list is of high regard.) Came out on Monday to look at job. He said he would have it to us by either Monday night or Tuesday, it is Wednesday after business hours and still no estimate in hand. Guess they are too busy for new customers? read more

Over the last three years since we purchased our new home in Cumming Jason F. has come to our home several times to fix various issues i.e., toilet, garbage disposal etc. He is without a doubt the nicest, neatest and most knowledgeable plumber that we have ever had. I would always recommend not only Dupree Plumbing for all your plumbing problems but if you request Jason F. he will exceed your expectations. I wish all vendors were as AWESOME as Jason! Way to go Dupree Plumbing this is you most valuable asset/employee!!!! One happy customer! Thank you, Michael and Stephanie Shyne read more

Very happy with replacing 4 old leaky toilets and utilizing their camera's to ensure we didn't have any other stoppages they could snake out. Reasonable prices on new Kohler toilets and even fixed a garbage disposal that was 7 years old and leaking for us while they were at our house. Robert B . was our technician along with another guy. They were on time and respectful of our our home. Highly recommend. read more

My water heater pilot light would not stay lit. I had had three visits from two different companies with no success. I had had the thermocouple replaced, as well as the gas gauge. One company even told me that my house was at risk of blowing up and that I needed an entirely new water heater! At that point, I went to the manufacturer's website and located Dupree as an authorized contractor for their warranty repairs. My Dupree tech discovered that the glass "window" was missing/broken. He not only replaced that part, but also installed a new thermocouple. My repair didn't end up being covered by the warranty, but it was so much less than a new water heater would have been. Two weeks later...we have not had to relight the pilot light a SINGLE time! I cannot even tell you how wonderful it is to wake up in the morning, start the shower, and not have to worry about whether there will be hot water. Thanks to Dupree's thoroughness and professionalism, as well as in appreciation for the helpfulness of the staff who took my phone call at their office when I called in desperation to set up an appointment, I will be SURE to call Dupree Plumbing in the future. Their customer service is TOPS in my opinion! read more

I just had called this morning due to a kitchen faucet being leaky. I spoke with Susan and transferred me to warranty when I told her it was not warranty. The warranty pulled up my information and was wondering why she had transferred me. I was confused as well and even stated to warranty I need to talk to service and had to transfer me back. Just a very long conversation over a sink. I did not think it would be this hard to schedule a service call. Even after that service was not very helpful. In the past they have been very helpful. read more

Don't ever use them to install a pump. Especially don't use Travis. He is extremely confrontational and not helpful. His poor customer service skills are the reason I will never again do business with Dupree. I have worked with other employees and Ingrid, Robert, and had a positive experience. When I called Ingrid was able to pull my invoice but she did not have the make or model of the pump they had installed. I had it because I kept the Installation Manual. Despite the fact that the wrong product was recommended to meet my needs, he did not have a problem interjecting a comment about my feminine hygiene products. To that I responded, I'm sorry, I'm a woman what I am supposed to do?" He called me a liar and told me that they were not the plumber for me. I guess not. I paid 791.00 for the liberty ejection pump they installed. I was willing to forgo the cost in order to just move on. But going back and forth with Travis was unnecessary and added no value. I think the problem was, he didn't expect me to investigate what was installed versus what was required. I was't playing the blame game. I did my own research in order to solve MY problem. I don't have time to have plumbers running in and out every year/ Also this is not my first Rodeo. I lived in my last house 11 years and I never installed another pump and I used the bathroom like a woman. I woke up and thought this is ridiculous. I called Dupree. The main dispatcher was on vacation. So, I was referred to Patrick. I knew what Liberty Pump I needed. I read the specs. Travis wanted me to call them and I did I explained the scenario and the tech at Liberty agreed. I verified the model number and he gave me a distributor near me. I called Dupree thinking they would order and bring the pump. Ingrid said that was the case. Travis responded no, you'll have to call and have it delivered. Even though I had distributor's number I asked him if he new a few. He responded, with two names and they were no where near Marietta. Which is where their office is and close to where I live. I called and scheduled an appoint with Dupree. By the time I got done with every obstacle Travis presented. I actually had to apologize to him for being a woman. Any female who is expected to cart her used feminine products to the trash in 2015 has the wrong pump. I mean think about this, "For how long are we supposed to that? I've been flushing mine for forty years." I'm sorry but I am not willing to go back from there. They sold me a Liberty ejector pump. When they should have sold me a Liberty Grinder Pump. I only asked for was for some consideration on the install fee. That's it and it will still be 791 wasted dollars later. But at least I'll have the pump I need. I am adding this as an edit: Maybe they meant to sell me the wrong pump. So they could continue add to their service calls. read more

Dupree plumbing did the plumbing in my new house so they were who I called with my one year warranty problem. I have to admit that their phone system was having a malfunction when I tried to call them but I sent an email through their website and someone got back to me within 24 hours. The lady on the phone got me an appointment set up in the time frame I needed. The plumber arrived on time on the appointed day. Unfortunately, it sounds like my problem is not fixable. However, I appreciated the plumber's candor about my faucet (after market, hand held shower heads can cause the faucet the drip a bit). read more

This place is the worst place ever. If they dont honor their word. Then how can they honor their work. My wife was apart of a contest giveaway on Facebook. The person with the most likes on their comment won a Yeti cooler. My wife had 142 likes and her competition was the manager with 107 likes. The contest ended on Friday at 5:00pm and the winner would be notified on Saturday. On Friday at around 4:20pm the whole page disappeared and left everyone hanging over the weekend. People that were apart of the giveaway went on their Twitter and was asking questions on what happened and no response. So I decide to go there and talk to them to get our prize. At first I was talking to the owner, then he got the manager everything was running smoothly until she came out and he explained that I was there because of the contest. She told the owner to leave and she started talking to me and said that the contest was over and no one won the prize. I tried to reason with her and say that my wife was trying to win the cooler for our anniversary. She refused let us claim our prize. So I asked to speak with the owner and she said no. I saw the owner through the window and said excuse me Sir. He came in the room charging towards me. The only thing I said was do you believe in God and stand behind your word. My wife won the contest and should have received her prize. He started yelling me and told me to leave. Within a few seconds he started screaming at me and was about to come towards me. Then this lady grabbed my right arm and started pulling me to the door. I looked at her and looked at my arm and told her not to touch me and she had no right to touch me. I left the place and waited for the cops to show up. I talked to them and they said for me to just leave. Guess what still didnt get the prize my wife won, and I got assaulted over this whole mess. Everyone there was extremely rude, dishonest, and doesn't stand by God or their word. I would not do any business with these people. They are shady people, and untrustworthy. read more

I've been using Dupree Plumbing for years and have always had a positive experience with excellent results. In addition, Travis has been the person doing most of the work - he is very friendly and professional, provides information on the problem and best way to fix it. The cost has always been reasonable and I've never been concerned about over charging or quality of work. I have a high confidence in using them for any of my plumbing needs. This was re-confirmed recently when Dupree came out to address a few toilet issues from toilets installed over 6 months ago. They considered this a courtesy call and no charge. This is a business that stands by it's work and likes to make its customers happy. read more

Dupree did the plumbing on my kitchen remodel and I called them because my dishwasher is no longer stable. They are holding to their one year labor warranty (which is now past) and confirmed that I will have to pay someone to fix their work. No helpful solutions offered - at all. I have also recently noticed a dripping sound under the toilet they installed. Will not call them for any work ever. read more

Sorry I have to leave even 1 star. This company has single-handedly delayed the construction of my new home. It is rude and unprofessional not to return calls for a job you have only partially completed. read more

This company and service technician Steve did a great job repairing broken water pipe. Very satisfied

I've had Dupree Plumbing come out to my house to look at minor plumbing issues on my new home. The office has been very helpful both times. Hunter was my most recent technician. He was very polite, knowledgeable and helpful. I feel confident using them for my plumbing needs. read more

Dupree came out to do some warranty work on our new home a couple of times. We've been dealing with a lot of contractors lately for various warranty related work and almost every other company we've dealt with just doesn't show up (after you take off work to wait for them) or when they do show up, they come in from the get go with a defensive attitude when it's warranty work. I have to say Dupree has been the easiest of all the contractors to work with and they are so pleasant and professional. When I called the first time, they got someone out here the first day...unheard of! We've been working with both Austin and Jason in the warranty department and they are both so pleasant and professional. They solved our problem and even educated me on some of the features on our new water heater. Thank you guys! It's good to know that putting the customer first and providing an exceptional customer experience is still a focus for some companies!! So rare these days but so valued when it exists! read more

Travis from Dupree came out today for what I thought was a nice machine drain leaking. It turned out there was a blockage in the kitchen drain line that was backing up into the other drain. It was a hard job. Travis snaked the line with three different snakes and it was still blocked. He didn't give up he tried two other things until the last finally worked. He was professional, courteous and worked really hard the whole time. What an asset you have there at Dupree Plumbing. Oh, when I paid the bill it was for the amount originally quoted. Thanks Travis! I will recommend y'all read more

I've used Dupree Plumbing many times at my mother's house and at mine. My mother had called Mr Plumber who said the sewer line from the house to the main line needed replacing and quoted over $4300 which included a senior discount. She called Dupree who could start the next day at $1700 and a lower bidder who quoted $1500, but couldn't start for over a week. She went with Dupree. She used them many times after that, always fair and prompt service. I had them for a toilet leak and it was fixed promptly the same day. Recently, I tried installing my own garbage disposal and could not stop the leaking around the sink, I just removed it and called Dupree. They came, fixed it promptly, charged $125 after the $25 coupon on their home page. I've had excellent results every time, prompt service reasonable prices, and I'd call them tomorrow, if I have any problems. read more

Incredible service. Saturday emergency appointment. Prompt attention. Found a pinprick leak and was able to fix it within minutes. Thanks so much!!! read more