Jules Vision Center Vails Gate has horrible service and is not truthful. I went to return a pair…read moreof smart glasses that I had purchased. No problem I had to pay the 35% return fee, and it was only 2 days that I had the glasses. But the employee Adam lied while his hands was shaking trying to show me a scratch on the frame saying he could not re sell them. I took pics and of course there are no scratches. I will never ever use Jules Vision Center again. The sad part is I have been going there for years with my entire family. SMH.

I've been using Jules vision for over 30 years and have always been satisfied with their service,…read moreReading all these negative reviews really surprised me. The front desk staff has always been helpful and personable. I haven't used the optometrist in over a decade but my retired ophthalmologist recommended the optometrist there.

Everyone was professional, friendly, caring, knowledgeable, and they throughly explain medical…read moreinfo, insurance info, eyewear.

Visited this office with great expectations. The time to revise my old prescription had arrived…read more Dr. Varriccio sat me in front of his optical equipment and afterwards he indicated I needed new lenses. Took them about a week to make the new lenses, which will be mounted on the frame I provided. It cost me around $180.00 after which I was handed my new lenses/glasses. Dr. Varricchio indicated I should wear them for few days and come back if there was any complaint. After few days I returned and indicated to him not being able to read fine print as well as not being able to see afar (I could see better without my glasses). Once again he sat me in front of his optical equipment when finally he said "THIS IS AS FAR AS I CAN GO" !!!!! Pretty unprofessional if you ask me. His office did charge Humana my, medical insurance company. I reported the above issue with Humana and as we speak am already dealing with their Grievance Department. Will keep you posted as this story developes.

Stopped by very briefly today for a quick fix as the silicone cover on one of my nose pads had…read morerecently ripped off. Despite being busied with phone calls at the front desk, staff were very kind, and the optician herself came out to help myself and others waiting. She was so sweet!! Switched out my nose pad in less than a minute and offered to tune up the frame as well since the arms were loose. I wish I'd shown a bit more gratitude in person as that was an absolute life saver since I'm dealing with finals right now, making working glasses pretty important! Howeverrrr, I'm also very sick and low on energy at the moment so I don't think I showed half the appreciation I'd meant to. Hoping this review makes up for that! Anyways, while I can't speak on actual appointments yet, the office is beautiful and staff are lovely, highly recommend! I look forward to booking an appointment with them whenever the time comes!!

All the staff are wonderful. Please choose a small independent retailer over a big chain. Your…read moreservice and quality experience will be greatly enhanced. They go above and beyond ensuring excellence. Recently, Connie actually consulted with a local jeweler to ensure my glasses were properly fixed. There is a new optometrist who supplements Dr. Descovich's busy workload. He is also excellent and used a process to clean the bases of my eyelashes and I no longer have burning itchy eyes in the evening. I *think* it was called Zest but not 100% positive. Just ask...you'll be very pleased. I will have this done on an annual basis I believe. They can actually check to assess the extent to which this issue is problematic and the procedure only takes about ten minutes. So worth it to have eyes that aren't burning and itchy! I hope you take the time to visit this shop as they have some rather unique frames for sale as well.

Love that everyone is wearing a mask and they are cleaning high touch surfaces and frames between…read moreclient use. The doctor and the woman who assisted me with finding glasses couldn't have been nicer. They provided me with a tray to keep glasses I liked and glasses I tried but didn't like ( so they could clean). They helped me choose glasses that were accepted by my plan and I only had to pay for the antireflective upgrade and received two pairs of glasses under my plan. So now I have a backup! I cannot believe I only paid for an upgrade, usually I'm out hundreds when I go to the mall to get my glasses and that is with my plan and AAA discount. I really enjoyed my experience here and will definitely go again. You must make an appt due to COVID and they are really booked, so plan ahead.

by far, the WORST optician I have ever gone to. I went there because they covered my insurance…read more Their glasses are cheap, constantly breaking, whether mine or my husband's, and they do NOT guarantee their work. I went there a few years back and it was terrible. I tried it again last year, just on case the first time was a fluke, and the glasses were even worse; and the optometrist gave me a wrong prescription, then denied he did so. Eventually, after bringing in an old pair of eyeglasses, he took that prescription and just wrote it for the new glasses. DON'T DO IT!! you will be sorry.

I've been going to Dr. Chasin forever and they've always been great , but recently I needed a…read morelittle extra help with some glasses and a concern about a vision change, they went above and beyond to fit me in the schedule and Nancy's help with the glasses purchase was great. She really went the extra step as did Dr. Chasin. So grateful to be in such compete and caring hands.

I didn't want to submit a bad review for a local independent business but given the circumstances I…read morewill post my experience. Last Friday I came for an appointment before work for an eye exam here. I arrived on time, the staff was friendly and professional. I was in the exam w/ Dr Guarente when a friendly staff member entered the room and offered to adjust my glasses. I said sure. Moments later they returned and advised they damaged them and rendered them unwearable. I took it in stride at the time and they put my old prescription lenses in another set of frames that fit (however poorly/clunky)- no big deal. A temporary inconvenience as I was expecting to potentially get new frames if they met my budget. "Things happen.." I told myself. I actually thought they would at least offer a discount for new frames since they just broke my old ones. That never happened. After the exam (and with the less desirable replacement frames they handed me) I sat for a fitting w/ one of their eyeglass stylists. Again- everyone was very friendly. I chose some frames and was told that I would be called w/ a price quote later. I left for work and got a call moments later and the stylist I was just with advised they forgot to do measurements and that I had to come back. I explained I couldn't (I was at work) and that I had to come back after the weekend. Fine I guess. Then what? In the wee hours of last Sunday morning that staff member/stylist had located me on social media and began 'liking' my content then several hours later submitted a 'friend request'. They were up all night long looking at my social media. I have the time stamps. It's creepy and a clear violation of patient privacy. This individual has access to my patient info/home address etc. When I alerted their office about this their solution was to have a talk w/ them about HIPAA (patient privacy laws) and that I had to take it upon myself to go somewhere to have my OLD glasses repaired then come BACK to their office and submit for reimbursement. After having my property damaged and my privacy violated they offered a pretty unacceptable solution- basically saying they would talk to their employee and I have to drive somewhere else and find someone to fix what they broke and then go BACK to their location AGAIN. The experience ultimately left me feeling creeped out and devalued. Dr Guarente and most of the staff seemed really friendly and nice. I just wanted an exam and new glasses. It was only after some exchanges in the wake of this to try to resolve it I've felt increasingly resentful. I guess from their POV they were trying to 'make it better' but they damaged my property and one of their employees was up all night stalking me and then their feeble solution was to send me on a mission to fix their mistake and come back again when that stylist is not on location to get properly fitted for new frames. I cannot in good conscience go about recommending them to friends, neighbors or co-workers at this time. Kind of a bummer. I had high hopes going in. Oh well, I'll seek another optometrist and hope for a better experience.

Dr miller has been my dr for years, and would not go to anyone else…read more He is excellent. Takes his time and explains all procedures. The staff at park opticians are professional and friendly.

After a miserable time at Lenscrafters (see other review!), I was pleased as can be by the service…read moreand skills at Park Opticians. A Kingston mainstay for over half a century, I deeply regret not having visited before. Dr. Miller's experience and knowledge helped to alleviate any fears that might have evolved in my brain since my nightmare at Lenscrafters (see other review) last spring. Their prescription was spot on, unlike the one I got from the goons at Lenscrafters (see other review), and I actually look forward to next year's appointment!

I am very happy with Dr. Q. I've had my last 4 pairs of glasses and prescriptions done here. He is…read morethorough and helpful and an all around good guy. Go local!

Q Optical in Rhinebeck is the best optometrist ever. Yay!…read more Very sweet and nice doc who didn't mind that I am totally paranoid about my eyes and flinched throughout the exam. Friendly, patient front-woman, who didn't care when I tried on basically every pair of glasses ever. Tiny shop but relatively broad and well-chosen selection of frames - some very-high-end, some more 'normal'. Also I liked the doc's own personal glasses and he let me try them on. :D Problems: Sort of weird hours (since it is basically a one-person operation, can't expect them to work every minute I guess!) -- they don't have a website, though, and they don't always answer the phone or seem to have a message, so it is hard to tell when they will be there, etc. Personally I think that they should develop a web presence of some kind - doesn't have to be big or anything, but more info would be nice.

We've been using Visionexcel for many years now ...15 or 20 years in fact, and pretty much…read moreexclusively having Glenn work with us. We don't always love what he says or love the answer to our questions....but business is business and I don't know of any business that always gives you the popular/yes answers or even the answer we want. Overall, we are pleased with the service and eyewear we have purchased at this store and Glenn has hung in there with us through the years and provided good quality eyewear and good quality service. We will continue to use them until there is good enough reason to switch.

You can't beat the staff here. Everyone is always so friendly & helpful. Plus, they have a really…read moregreat line of designer frames,thankfully my insurance is great & I can always splurge on a pair. I got Dr. Diana this time, have never had her before. She was really informative & helped me understand my vision issues. Kudos, I will never go anywhere else