Amazing service! Shaun was incredibly helpful first by phone to explain what options were…read morecomparable to a mattress purchased in CA. He offered very reasonably priced products and explained the current sales that would make the total price a great value. It made for a very efficient in store purchase and he was even able to get the mattress and frame delivered the next day in the middle of a snowstorm. Thank you very much!

What great service! Carlicia and Lorielle were so friendly and helpful. I will definitely come back…read moreand recommend friends because of these two lovely ladies. They helped me find exactly what I was looking for at a great price.

It's been over 6 months and so far my daughter has been sleeping well. She hasn't complained of…read moreback pain. Furthermore, I decided to purchase another Saatva youth mattress for my son. He has slept on his for three months and first thing he notice was that he didn't need to propel himself out of bed. His old mattress had a deep dip!! He is so happy with his bed we hardly see him now because he loves to be in his bed Other than that, it was affordable compared to other organic mattresses. I definitely recommend it!

We had a very good experience with the Saatva team in Washington DC, and the extended customer…read moreservice team online. We tested out a few mattresses in the store, then placed our order and were out of there in less than 20 minutes. The customer service team was good, they were helpful, polite, offered some water while we decided. Most importantly though they were fast, and the check out process took only a few minutes. Later same day we noticed an online offer for the same mattress that surpassed the discount we received in the store, so I called customer service. I was able to connect to an actual person quickly, and again they resolved the issue quickly, matching the online price and refunding the difference. All in all probably was on the phone only 5 minutes. Received our mattress today, and the delivery team was also quick and efficient, took no longer than 10 minutes to include removal of our old mattress. So far the mattress looks and feels great, will revisit this review after using the mattress a few weeks, but don't think there will be any issues.

We had a linear cabinet delivered over a month ago. The hardware for the cabinet doors was…read moremissing. So the installers were not able to install the doors. They are still sitting on the floor. Room and board said they would send out an installer to install the doors. However , nothing has been done and it's going on five weeks now. It's clear that this company does not care about their customers, once they have your money. I highly recommend that you find more reputable businesses to shop at. Mark B

Poor quality dining table and services! I purchased a Room & Board dining table. After normal…read morehousehold use, the tabletop developed visible moisture rings and finish marks. Room & Board said it was not a defect and recommended using a dry iron with a paper bag or cloth, or hiring a furniture repair specialist. Their response was asking me to repeat the iron. I am not comfortable applying heat without a professional inspection, and they did not offer repair coverage or accommodation. I am disappointed with the finish durability and customer support for a premium dining table.

Consistently has the best customer service of any hardware store around! Even if you aren't…read morecompletely sure what you're looking for, just ask--if the team member you're talking to doesn't have the answer right away, they'll instantly check with a colleague over their headset to figure it out. Everyone working there is genuinely friendly and helpful. I wouldn't go anywhere else for hardware if I can help it. Highly recommended!

The staff are friendly. I don't have to travel far to get supplies. You can get keys made too…read more Metro is nearby.

My friend invited me for dinner; he wanted to show me the furniture he bought at BoConcept in…read moreGeorgetown, Washington D.C. It looked very modern and was told by my friend it was from Denmark. He said it was very expensive. I looked very closely at the materials and mentioned that it was not real wood, either MDF or Particle Board with veneer as well as made in China. My friend said that is impossible as he was assured it was real solid wood made in Denmark. I said to him, I will cut part of his furniture and if it is not MDF or Particle Board I would buy and replace it. Lo and behold it was Particle Board. I have yet to find out what my friend did after I left his dinner invitation.

Terrible customer service. ordered a couch and it arrived months later than promised. When it…read morearrived the entire underside of the couch was torn. We sent them photos. We were told someone would come out to repair it. The can of fabric spray came dented and with caps broken off so was unable to use. When contacted they were very apologetic and offered to send us two new cans and offered for us to select two accessories as a service recovery. We selected two items for service recovery. We followed up once and were told we would be contacted when the items came in. To date, months later we have heard nothing. We have a couch with torn underside, no fabric spray and no items that were offered as service recovery. we ordered through Georgetown store.

Was looking for a LONG time for a contemporary style sectional sofa, to replace my Ekornes…read moreStressless sofa that was approaching 20 years in age. Found exactly what I was looking for on Z Modern Furniture's website - the 625 by J&M Furniture. Wife and I visited the store in Alexandria to try it out - it passed the sit test, so we pulled the trigger. Gus arranged to have our old sofa removed for a very reasonable fee. Delivery / removal day went off without a hitch, just over a week from placing our order. Luis and Bryan were super professional - disassembling our Ekornes to ensure it would fit through our narrow stairway, and carefully hauling our new sofa up said stairway without a scratch. Wife and I couldn't be more pleased. We'll be ordering from Z Modern Furniture in the future, and recommend it to anyone who likes contemporary furniture.

Nowadays it's difficult to find the look and the comfort both qualities combined in one piece of…read morefurniture, but the staff out there at Z Furniture were very helpful. She found me exactly what I was looking for in a Sectional from their catalog and of course they had similar Sectionals in the Showroom to try. I purchased an Italian Leather Sectional in mushroom color two months ago and I'm glad I did. In my long history of furniture purchases, I would rate Z Modern Furniture Store as one of the best Store in every sense possible.

First things first, see my review below for my full shopping/ordering experience. Beth was just…read morereally great and I still recommend you ask for her, she was even in touch via email during the long processing/building/delivery process. We ordered on 11/30/2020, quoted 14-16 weeks for delivery. It actually took 17.5 weeks until it was in our house, but at the finish line their automated system had good communication so that we knew the end was in sight at least. We've lived with our Winslow w/ Chaise sofa for five months now and I waited this long to update my review in order to really give it a good trial, and we love it. The foam (rather than down) cushions are super comfortable and hold up well. The Performance Velvet fabric puts up a hard resistance to our cat, no complaints so far, and we have the couch near a window with no observable fading or anything from direct sun. Super happy that we made the customization changes for a Deeper couch which lends itself to reclining, a Longer chaise (standard length would have looked really stubby and dumb with a deep couch option selected), and changing the down cushions to foam which is a firmer feel and will hold up better over time. These are all decisions that would have been awful to try to figure out online, so thank you for the brick and mortar showroom with all of the options! If I had one complaint, which is minor, the alligator clip that holds the couch to the chaise could be a bit better designed. The metal pole that is inserted into the teeth on the clip is JUST BARELY long enough, literally no room for error. We had a heck of a time getting it to latch securely together as it kept drifting apart because the pole piece kept popping out. Invest the extra $1 into that piece and make the metal insert part 1" longer, there's no downside to doing that as it wouldn't be anywhere close to the floor or anything. So all in all it seems like we made the right choices (guided by Beth) and went with the right furniture maker!

I worked with Blake Kimmel at this store. He was extremely helpful in helping to select a sofa and…read morea rug to go with it, and thats where the good part gets over. I had chosen the Alexander sofa along with the Maisie rug, and I had concerns about the rug having white patches on one side of it as seen in photos online as well as the in store pictures. I was then assured that it was a vintage look and that there was wear and tear, and that the rug I would receive would not look like that, and if so, customer service would work to provide me a "fair" solution. Now once I received the rug, my worst fear came true. One side of the rug is completely bleached/faded and it looks so cheap. Obviously everyone I contacted at Interior Define did not offer a "fair" solution, they only offered their standard return with expensive shipping and 15% processing fee. They kept saying that the bleaching is done purposely and is part of the design. What about the fact that I had raised these concerns with Blake ,my designer, and was told that this would not look like that OR else I could get a fair solution. To add insult to this, this is a Loloi rug and now I see that it is available on Overstock/Amazon at half price. I paid 795$ for this, and other sites have it for 330 to 400$. They will obviously refuse to price match. Now I am really worried about the quality of the sofa that I have ordered with them. There is no way I can call the store and talk to a real person. Obviously, I am going to avoid making another purchase from Interior Define, and post this to as many groups/social media as possible to inform others of their shady methods. They have one of the worst customer service policies. I have worked with good stores like Arhaus, Crate and Barrel, CB2 and have never faced such service before.

I turned my standard Georgetown one-bedroom into a very cool loft-like space with a queen-size…read moreMurphy bed that vanishes into the wall. It's my second Murphy bed from the terrific Rob Myers, owner of the More Space Place in Chantilly, Va. (The first one lasted 21 years of daily use). Even with an injured rotator cuff, I have no problem pulling down and putting up the new bed. The mattress is really comfy (choices are firm or plush). Their installers are top-notch, and creatively solve problems of tricky interiors. They also do all sorts of other custom cabinetry and built-ins, but all I needed was a place to sleep. I've known Rob since 2004 and he is terrific. I've recommended him to a half-dozen friends who are equally pleased with the results. I can't say enough good things about him and his crew.

My wife and I thought that maybe a Murphy Bed might be a good way to add a comfortable place to…read moresleep in our basement. Dennis at the More Space Place in Chantilly was very helpful in helping us decide on which model of Murphy Bed was right for us. Yesterday 2 trained installers arrived in the morning and, a few hours later; we had our space-saving perfect place to sleep when needed. I highly recommend the More Space Place. John K Nusbaum Reston Va.

I wanted waterproof vinyl installed and after doing some research I decided to go with Petersen's…read more I also try to buy local whenever possible. From the in home estimate, to the quality of the product , to the installation ( Jon and Justin did an awesome job ), everything went seamlessly. I highly recommend this company.

Needed quotes for a floor refinishing. The quote was competitive, if the guy had actually looked at…read morethe floor and saw that some of it was plywood and not all floorboards. Thankfully another company who we asked for a quote showed us this, and give a quote that actually got the job done as needed. A little more attention is required here.