Purchased a used Golden chair from an individual who had purchased it from this Relax the Back/Rockville store. Movers who had disassembled it did not reassemble the chair correctly - leading to a repair job beyond my ken. Called Relax the Back to consult. Even though I was not their direct customer, Alexander came right over and fixed it: no charge. A+ for customer service. read more

Recently bought 2 chairs from Relax the Back/Healthy Back store. One a zero gravity chair for myself and the other a lift recliner for my husband. The salespeople, Peggy and Marvin couldn't have been more helpful, or knowledgeable. The chairs were delivered exactly as promised. However, within a day or two of delivery, my husband's chair stopped working. I called the store on a Sunday, not expecting anything more than a few suggestions of what to do. Instead, a technician arrived at our door less then an hour later. He was unable to fix the issue. Peggy ordered a new chair, it was delivered within a few days and its been working great since then. Their promise to make sure that we were satisfied with everything was definitely fulfilled. I would truly recommend both their products and their excellent customer service! read more

I am a customer with disabilities and Alwxander gave me great service despite being swamped as he was receiving a shipment at the rime

I bought a $200 Technogel pillow and within 6 months it flattened and stopped being supportive. It came with a 3 year warranty. The store will not give me a new one (which they have in stock) and I have to wait for the Manufacturer to give them a credit first. It is taking two weeks and three contact attempts with the store and I still Don't have a resolution and I Don't anticipate a resolution any time soon. They keep saying on Monday and then Monday comes and nothing ever happens. Not even a return phone call. Avoid this store at all costs. Better to purchase the merchandise online direct from the manufacturer. NEVER again will I buy from this lousy store with horrendous customer service. Just terrible experience. read more

I live 90 minutes north of the Rockville, MD Healthy Back store, but chose to drive the distance on Saturday, February 20, 2021 to "test drive " the Svaro Zero Gravity line of chairs. Exceptional product (pricey but well worth it) Terrific sales person, Marvin Hernandez, was extremely knowledgeable and responsive without being pushy. Considered my purchase over the weekend and finalized on Monday morning. The store honored their " price match" policy for legitimate online stores. I was totally pleased with my experience and expect to receive via FedEx directly from Svago in 5-6 weeks. Ask for Marvin if you are a serious buyer. read more

I visited this store today to buy a new ergonomic chair. Marvin and the rest of the staff were fantastic! He spent an hour and a half with me (and closed the store to others because I'm immunocompromised), and they were so patient about my indecisiveness, especially on the headrest. I really feel like I wound up getting a great chair, and that he definitely knew what he was talking about. He went over all of the adjustments with me, and answered every question I had. I would definitely visit this store again, and I can't wait for my new Steelcase Leap chair to arrive in a few weeks! read more

I ordered two Lafuma Futura Air Comfort Zero Gravity Chairs from healthyback.com. After a little over two weeks I called to check on the order. I was told the company could not get the chairs from the manufacturer, even though the chairs were still being offered on their website. I was offered a refund. Two weeks later I called to check on the status of the refund. After being given several reasons why it wasn't unusual for a refund to take that long to process, I was told the cancellation was never issued. I disputed the transaction with my credit card company and immediately received a refund. Healthy Back accepted an order for a product they couldn't fill, then failed to process a refund. Needless to say I did not have a positive experience and would not recommend buying from the Healthy Back Store. read more

Recently I become Super Novo chair happy owner. From engineering perspective this is carefully designed "massage robot" cleverly embedded in to superb modern design chair. Amazing futures programmed in to this very sophisticated machine. Worth paying for this marvel! I met with friendly personalized service from wonderful people. Thank you Healthy Back Store ! read more

Do not buy any chair from this store. I have waited 4 months to have my two thousand dollar fixed which is under warranty . Still waiting. Had to hirer a lawyer. I can not believe this company can be so dishonest. Now my lawyer will have to handle this problem Jel read more

We ordered a zero gravity chair from Healthy Back Store. I worked w Marvin who helped me to understand the benefits of the different chair options. The chair was delivered in the wrong color, but they left it with me to use until the correct color arrives. Mistakes happen; it's how you deal w the mistake that is important and this Rockville store got it right. Looking forward to having the correct color delivered. I highly recommend this store. read more

Great working to find the right mattress selection. Great experience! Thank you, Peggy

This afternoon I had a very good experience shopping for a new workstation chair for my home office. I also bought a new mattress at the same time. Peggy Douglas has excellent product knowledge and was patient with all of my questions. She helped narrow choices down without being pushy, which I appreciated. Originally, I was there to only shop for a chair. I use my office chair for more than 8 hours a day so the proper fit and ergonomics is critical for me. Secondly, although I was not there to buy a new mattress I had been thinking about one for a while. For fun I started asking some questions about them and Peggy again was very knowledgeable. In fact I decided right then I wanted one of the Tempurpedic models. read more

My husband and I just purchased three mattresses from the Healthy Back Store. We have been looking at mattresses for quite some time. Mattresses are a blind item because it's hard to compare since they are called different names in different stores. The sales people are usually very hard sell, which is a turn-off. We bought our mattresses from Peggy Douglas, the manager of Healthy Back in Rockville. She was amazing. She answered all my husbands questions and never got frustrated. She is extremely knowledgeable about her products and was able to give us great advice as to which mattress to buy. The main thing was she never got pushy. I highly recommend Healthy Back Store, if you are looking for the right mattresses read more

I was dreading furniture shopping but had so much fun instead. Great customer service & not bad deals at all. I was looking for a stool without a back but unfortunately I didn't realize that as the store said, everything will have a back to it because its called healthy back, duh! However, they had fun vendors that kept us quite entertained right in the store. There was a doctor who spoke about pain management & a personal trainer discussing best ways to sit. It was almost a social experience!! read more

Healthy Back Store - Massage Chairs - Office Equipment Near Me - Rockville, Maryland

I had an excellent experience with Joe at The Healthy Back Store. He was courteous and worked with me quite a while to find the best chair for my workplace.I recommend this store highly. read more

I purchased a lift chair from the Rockville store 10 weeks ago. The lift function broke after a week. It took 3 weeks calling the store and a call to the corporate office before the chair was picked up to be repaired under warranty. It has now been 6 weeks and they still can't tell me when the chair is comming back. If customer service is a priority for you, do not buy from this company. read more

My wife and I have been customers of the Healthy Back Store for over a decade. We have bought a mattress, miscellaneous other products, and a very expensive Human Touch chair from them within the last two years. The chair lists for over $2,000. My wife bought it because of severe back issues. It came with a five year full parts and labor warranty. This chair is less than two years old and fell apart while my wife was sitting in it. She was trapped and could not get out of it. She screamed in panic for help. I came into the room and with much difficulty was able to help her out of it. i called healthy back and they apologized saying they never had such a thing happen before (read some of the other reviews and you will see this is false!). I spoke to the manager Peggy who had me call the Human Touch Chair Company. They said it was under warranty but asked for pictures of the chair and the parts that fell off it. I sent pictures and they said it was the mechanism mounting parts. They gave me a claim number and said they needed a receipt to repair it. I went back to Peggy who said she would send it to Human touch. She did not. I called her back saying the chair was no good and I wanted my money back. She said no because we had the chair over three months. I tried calling Human touch and they would not pick up, i was on hold 45 minutes (twice). I called back Healthy Back and spoke to Peggy again. She apologized and said she would call them; a few weeks later I spoke to Marvin who again apologized and promised he would take care of it. Again nothing. I called and spoke to Cathy who apologized and said Peggy was busy doing inventory and would get back to me. Again she never called or left a message nor have I heard from the human touch chair company. If this is how they treat long time customer I shudder to think how they treat new customers. I now have a large useless piece of junk in my family room that cost more than my first four used cars. I will never buy another thing from this company and urge anyone reading this review to avoid them as well. I am sending a copy of this complaint to the Montgomery county Better Business Bureau and Healthy Back Corporate Headquarters. read more

A true testament to whether a business deserves a good rating was determined for me when I sadly had to make a return. I was treated with respect and all the people I dealt with were very helpful. I would give a five stars it the product had been right for me. read more

I wasn't interested in buying anything since I was only helping my friend decide on a new office chair. Nonetheless, Peggy had excellent customer service and seemed very knowledgable on the products! She even let us try out the massage chairs! read more

Incredible customer service by Peggy with really superior chair options for those with back pain and sciatica. Highly recommend this store!

Great place, great folks. Very nice, they know their stuff and are extremely helpful. I came in knowing what I wanted, but the experts here changed my mind with their expertise. Im glad I came here to buy my first personal desk chair! read more

I agree that PEGGY is a nice person. The reason why I am giving the store a two star rating is that it has taken me numerous phone calls and "begging" for a solution to my "broken" bed. The bar at the foot of my bed is not working properly. Unfortunately, I had to call corporate office to get something done !! read more

One of the highlights of the Healthy Back store is a very helpful sales staff. They will likely greet you promptly and ask you about your needs. The two folks I interacted with, Joe Brown and a female sales person, were happy to recommend products and suggested that I try out the inversion table in store. Though I appreciated the assistance, if you are the type of person who prefers not to engage sales staff until you have a question, you might find the sales approach too attentive. The bulk of the store's floor space is taken up by furniture - ergonomic office seating, massage chairs, inversion tables, and mattresses. The next greatest assortment of products is back support cushions and pillows. There are also some office accessories that support good posture and neck alignment - computer stands, a desk, bright lighting. The smallest selection was for exercise equipment and stretching tools. Exercise equipment was mostly limited to Therabands and exercise balls. For stretching, there are some neck traction devices, foam rollers, and a wooden back roller. You can find a few hand-held massagers as well. I was in search of items that fit the last category above: I wanted therapeutic interventions that could help me to stretch and strengthen my supper back and beck. I had seen a few promising prodcts on Amazon for upper back and neck pain. My goal was to find those items or similar ones at Healthy Back so that I could try them out before buying and, if happy, bring them home the same day. Alas, at this time the store does not stock what I want. If you too are shopping around for things like Davinci tools, still point inducers, SpineWorx, or lumbar stretchers, you won't find them here. My advice to potential customers is to look at the Healthy Back website before going so that you know what's available and the price point. If you want to be able to try something before buying, you want personal advice, and you are not too price sensitive, then the Healthy Back Store may work out well for you. If you don't fit these criteria, you probably want to shop somewhere else - like Amazon or an online fitness retailer. A quick note on furniture prices: I did not look too closely at the furniture or try any of it myself, but some of the products look quite nice and/or very comfortable. Shoppers should be prepared to pay prices on par with moderately high-end furniture retailers, however. Office chairs range from about $600 to $1000. Massage chairs are priced from $900 to $8800. Among mattresses, you have a choice of Tempurpedic, Dr. Scholls Technogel, or Healthy Back Sleep System products. Most, queen and king size Tempurpedic mattresses at Healthy Back range from about $1700 to $4900, but you can splash out on models ranging all the way up to $8500. The Healthy Back brand is considerably less expensive, topping out at $3241. Technogel mattresses are $3750 for the less expensive queen to $3,900 for the more expensive king. * All the pricing listed here is from the catalog I picked up in store in early January 2013. I've also rounded most prices to the nearest $10 or $100. read more

This place has the right stuff but the wrong people. The staff here in particular the two ladies that work there on weekends are absolutely the worst customer service in the world. They are rude and do not belong there. To top it off I contracted the district manager and left her a voicemail regarding the issue and since Memorial Day weekend I have yet to get a phone call back. If you need to go to the healthy back store do your self a favor and order from Amazon or go to the Tysons corner store. read more

We ordered from John and Peggy and they were great to deal with. We would highly recommend them. Thanks for the A+ service.

I'd like to give a loud shout out to Peggy and her team at the Healthy Back Store for their great service connected to the Zero Gravity Chair. She went out of her way to work with me to get the fit and set up right. This is so important when you're doing things for your health. The delivery team was outstanding, as well. Thank you ! read more

I visited the Healthy Back store (in Rockville MD) and was very impressed with the knowledge and personal style of the manager, Peggy. A friend and I visited together and while we had to wait for the manager's attention, her fellow workers were very helpful to us and made us feel quite comfortable. Also I bought one of those massaging pillows and found it quite helpful in relaxing my tight shoulder muscles. read more

The Healthy Back Store is the place to go if you're looking for ergonomics support. Whether you are currently suffering from a health issue or simply looking for proper ergonomic support for everyday life, this is the place you want to go. They have chairs, desks, mattresses, massage chairs, pillows, car cushions, neck braces, inversion tables, and more. Trained professionals listen to your health concerns and match you up with the support that is right for you. We highly recommend the Healthy Back Store for any of your office, home, or personal comfort needs. read more

Went here with my wife looking for some advice about my back pain from sleeping on a mattress that was too soft. Kristina was very friendly and helpful and did not try to force me into a purchase, which I can't stand from sales people. Thanks to her I realize that I need to purchase a new firm mattress as nothing else will solve my problem, but need to save us some dollars first! read more

Went to the Rockville store looking for information on recliners for a parent. All seemed good at first; the sales rep was very helpful and seemed interested in our business. Because it was late in the day and they could not provide all of the information we needed, the sales rep took our information and promised to provide a quote as quickly as possible. After not hearing anything for a week, we went back to see if we could receive the quote in person. We received apologies about how busy they had been, yada yada. We understood. They again took our information because they again could not provide the information we needed on the spot. Thereafter, we received one follow up call to say they were still working on gathering the information. Then, nothing. No word, no call back. Fortunately, we easily found another company willing to help us purchase and ship the exact same recliner to our parent, as we had hoped. In fact, we received it much sooner than we had expected. Needless to say, we will not return to the Healthy Back store. Sorry customer service. read more

Excellent customer service! Joe is very nice, patient and caring. He helped me find a chair I like. Due to my back pain, he helped me carry the chair to my car. I highly recommended this store. read more

Excellent customer service from Peggy-- she was very helpful, kind, knowledgeable about what choices I had for an ergonomic office chair. She made great recommendations not just for the chair that helped my posture the best, but also a nice handout on proper sitting. She also let us try the massage chairs, which were HEAVENLY! read more

Hi this is a great store piggy is a great service person and I prescient all the help that you gave me

Watch out for the gimmicks from this store. My husband and I went there to purchase a bed after we both were having back problems. We bought a bed and they said that if it didn't work for us we could return it for full price back except for a $100 fee. They then said that they would throw in two of their healthy back pillows for us for free. The bed ended up being terrible. Our backs got much worse after sleeping on the bed. The pillows also were bad. Completely not comfortable and about 10 pounds each. We called to return the bed. After they argued for a while, dodged calls for a while, and tried to convince us to come back to the store to purchase another bed they finally said they would pick up the bed. The two pillows that they gave us for free with the bed couldn't be returned because they were opened from the package. Thus, they charged us $170 for each pillow. Skip this store and go with sleep number. Their return policy is much better. read more

Head and shoulders above the discount mattress stores. Much more helpful and knowledgable. Delivery scheduling had some hiccoughs though.

I've been waiting months for a chair I ordered from this store. They haven't called or emailed to give me an ETA, and when I called to ask, they didn't have any information. (They do, however, send me lots of email spam.) I'm trying again to get a delivery date, but as I type this, I've been on hold with them for 20 minutes. Giving two stars in the hope that they eventually fulfill my order! read more

I remain shocked at how unresponsive this store has been. I purchased a mattress, 2 mattress covers, some pillows and some sheets to be delivered to my home in December. One mattress cover was back-ordered and was supposed to arrive in a couple of weeks. I never heard from the store again. I emailed them, and they never responded to any emails. Several times when I called to check on the missing item, which they had received full payment for, they assured me more than once that it was on its way via expedited delivery and I would receive it in 1 or 2 days. That never happened. I didn't receive the item until 8 weeks after I paid for it. They never once initiated contact to update me on or to attempt to fulfill this order. They repeatedly lied about it having been shipped. They also claimed that one time they tried to deliver it, but no one was home and they didn't want to leave the package!!!!! Then they said they wanted to install the mattress cover for me, so that's why they didn't want to leave it. Their ineptitude almost comical. read more

What a great store. Peggy was so knowledgeable and helpful. I purchased a desk chair for my husband for Christmas and Peggy explained all the options and was so patient with me. Then, when my husband wanted to exchange the chair for a different color, again Peggy was great. I can't say enough about how helpful and kind these people were. Highly recommend this store! read more

I went to the Healthy Back Store today to find a chair for work to help with my back issues. Peggy greeted me right away and asked what my issues were. . She was very helpful and she listened to me and took her time to help me find the best fit. I didn't feel rushed at all. I had a great experience here and plan to return to purchase a chair for home. read more

Overpriced, uncomfortable, lousy service; never returns calls, lots of staff turnover so no one becomes too knowledgeable.