My experience with DV8 has been nothing short of average from the very beginning. I spent over $8,000.00 there, believing they were the best in town. This included new rims, shocks, an alignment, a leveling kit, and a few other items that I won't mention. In hindsight, that was far from a good deal.
The real issues surfaced when I noticed problems with my front tires. I called Ben, my sales representative, and explained what I was experiencing. He advised me to bring the truck in at 5 PM so they could take a look. I expected it was probably an alignment issue, which seemed reasonable.
While I was waiting, I asked Ben what might be causing the uneven wear on my new front tires. He initially said it was due to my camper. When I explained that I hadn't towed the camper or anything else, he changed his story and claimed that my new truck had bad tie rods and a bad drag link. He made this diagnosis without even consulting the service technician.
Next, he provided me with an estimate of $733.00 for a new alignment and tire rotation. Meanwhile, without my consent, they had already rotated my tires. I told them to hold off on that until I had a chance to realign the front end. To top it all off, I was hit with a $189.00 bill. When I questioned the charge for reviewing their poor work, the owner became furious and threw me out of the store.
After reading their recent one-star reviews, it's clear that DV8 is no longer what it used to be. There are numerous one-star reviews from other customers in the past few months alone. It's unfortunate that many people spend a small fortune on their vehicles only to feel ripped off by the service they receive. I urge you to think twice before bringing your truck to DV8. If something goes wrong -- and it likely will -- they will refuse to take responsibility for their work. read more