Quick take: Good location…read more I happen to be in the Tri-Valley. I usually shop at the San Mateo location. The service at the Dublin store is always friendly even when I shopped here many years ago. This store also has more inventory than the San Mateo store!

I shopped 45 minutes before closing. They started kicking everyone out before their close time…read more Workers watched and followed me & other shoppers everywhere. It was very uncomfortable to shop this way. I told the manager to stop watching me and she told me to leave the store. Terrible customer service. I feel this store will close soon due to it's current low reviews and customer service...

For context, I came here 2 years ago and worked with a great associate. He was a run coach for a…read morelocal high school and got me started on my running journey. Now, I return looking for advice in regards to shoes and marathon prepping. I had a very nice associate this time again but they had never ran a marathon nor did they actually run. The other reps maybe did track? I came on the weekend so I waited over an hour to be seen. I did request training advice when I checked in. I left not accomplishing what I hoped for Overall, I was disappointed. Nice staff though and goodrunning accessories. They don't carry nikes. I guess you may need to get lucky on who you talk to in regards to your goals out of the visit.

This place is amazing. I bought a couple pairs of running shoes from this store about 6 months ago…read moreand both pairs still feel great. My mom wanted a nice pair of walking shoes and I told her this was the best place to go. The young man helping us (Milan) was super nice, super knowledgeable, and incredibly patient. My mom ultimately settled on a nice pair of Brooks running shoes and she loves them. This is the only place I'm gonna buy running shoes going forward.

My go to store for picking up online orders from the Rack and Nordstrom…read more The online pick up is located on the right side of the store by the fitting rooms. This store is spacious, brightly lit, and always clean and organized. The staff are friendly, efficient, and accommodating to the customers needs.

This store has a terrible customer service. The employees are rude and they also do not greet…read morecustomers. The lines are extremely long and one customer had to ask for them to bring out more cashiers to help ring up customers. They also give you a hard time when you want to return an item saying you cannot return when it's clear that the policy allows return an item that is unworn with tags attached, and within 30 days. They do not honor returns this store is terrible. The ladies that ring you up do not even look at you, they are also rude. The Nordstrom rack in San Leandro has better customer service. If I can give one star it would have been nice

The bike repair team is super helpful !…read more Danny and his group provide quick and supportive service every time.

Went to here a few times in the past when I still lived in San Ramon, California. This place is…read moresupposed to be like a Dick's Sporting Goods but with more variety of sports equipment and other related products. As well as better quality since it's like a private owned business and not a public one. The service overall was good at this place as the employees were helpful with guiding us to find stuff we were looking for. As well as helping my brother find a new bike for him to ride after his old one fell apart. When it comes to value that is where the problems set in as to why I am giving this place a 4/5. Lot of the stuff in this store is expensive and I do mean EXPENSIVE. It could be close to like 120 dollars for a pair of shoes which seems to be way more than most other retailers. And most of the other equipment could range up to 200-300 dollars as well which can make it frustrating to figure out what to spend your money on depending on the need. At least the store has plenty of equipment to choose from, as well as a range for you test stuff out and other useful features for equipment you want to rent. But I would only go here as a last resort if you can't go to a Dick's or find good pricing.

Great selection and the staff is kind and knowledgeable! Always great to do business with the folks…read moreat Airloom! Prices are fair, reasonable, and they are negotiable!

This business and employees are low ballers and disrespectful with their offers. The customer…read moreservice leaves you feeling like you have been used and mistreated. Beware and stay away from this business, unless you like mistreatment. I will never return there and wish that treatment on anyone. I can't rate less than a 1 even though negative numbers exist!

Always am able to find something I want when I visit here. I came here to combine the necessity for…read moremy wife to buy shoes with the company being sold (meaning deeper discounts). The stars aligned and the prices were jaw droppingly low from previous purchases I've made here, online, and other outlet locations. The tough part here is having the the colors I want that are on sale and in my shoe size (10.5 - 11). Way too common and leaves a lot of colors that are not anyone's style really. The staff are super helpful and offer to help bring your stuff to the front if you're overloaded with boxes. They even offer to take out boxes for purchases to make carrying them outside easier. Good call! I was able to score a few pairs during this fire sale. Makes me sad to think they're clearing all inventory and wonder about the fate of this particular location even though the news articles mentioned this of 1 of 2 outlet locations staying open while the full price stores in the US close. I really hope this company is able to turn itself around and stick around. I've always really enjoyed how comfortable these are, even if they wear quickly and generate way too much static walking around the mall.

Lots of varieties and great prices. Always very friendly staff. Quick and accurate service too…read more Always good to come right before the outlets open: easier to park and lots of choices in colors and sizes. Especially close to holiday weekend, there would sometimes be 50% or 60% off at the sale rack. If you are patient enough to search though the boxes, you can get a great style and color. Highly recommend and would come again.

Great selection of Adidas pants-better than the Adidas store. The young woman working there was…read moresuper friendly and helpful.

Felt like mean, high school girl energy from the 3 young female employees, I walked in, was not…read moregreeted and even heard snickering? Also to clarify, it was only me and them in the entire store. Could be overthinking but not an enjoyable shopping experience! Also wasn't provided with any help. I went to the shoe palace in Stoneridge mall. The three girls desperately need customer service training or you will lose more customers. Will be telling my friends and family to never shop here.

Really like their Riot Society brand T-shirts. They have cool designs and the shirt itself is high…read morequality, none of those cheap, thin shirts that never seem to fold correctly. Service here was attentive and friendly. I shall return again

Never buy online! Purchased a 80$ backpack for my daughter…read morenever received it. Was asked to send a picture of my front door, which has a ring camera on it. They claim they reached out to FedEx and said it was delivered to the mail room asked for a refund they denied it. Said to file a police report. It should've been delivered to my front door in the first place.

Fantastic selection, great service, friendly people, I'm impressed…read more Also they run a Wednesday at 6pm run club which is fantastic!

Great place all around! Heather was incredibly helpful and knowledgeable throughout my entire…read morevisit. She took the time to properly size my feet and brought out a variety of shoes she thoughtfully recommended based on my foot shape and size. She encouraged me to try on multiple options and explained the differences between them, making the process easy and comfortable. She genuinely cared about making sure I left happy and confident in my choice, and I did--walking out with exactly the shoe I was looking for. The customer service here is top-notch, and the overall experience was welcoming and stress-free. I truly appreciate the positive experience and personal attention. Thank you so much!

Landed in Blackhawk Plaza today by happenstance and was excited when I discovered this shop…read more I saw cool brands I recognized and many I did not, but the selection was cool and edgy. Not the place to come if you want generic gym or track garb, but rather athleisure and casual chic. Brands like Birks, Miz Mooz, Adidas, Vans, and a multitude of comfort-forward, cool shoes, sandals, slides, sneakers, and clogs. Thanks to sales associate Billy for helping me find something for my annoyingly high insteps. He's friendly, welcoming, and knowledgeable. I'll be back -- thank you!

Well, my kid called me out on my previous review and asked, "Dad, didn't you buy a pair of Pumas at…read morethat shop you gave a two star review in Blackhawk?" Ouch. My initial review was on a quick first impression (I guess I wasn't that impressed?) I've been back a few times and yes, I've even purchased shoes. Gotta come clean, re-write my review and hand out a few more stars... 4 stars Fun shoes Nice shop Friendly staff