Easy return policy. I ordered shoes online that didn't fit, and I was able to take them back…read morewithout any hassle. Money was credited back quickly. They have a good selection of shoes here, but a lot of them are still a bit pricey for me. Get on their rewards program though. I got a $5 coupon for my birthday, plus just got a $10 coupon as well. Clean store. Friendly staff (for the most part). Last time we went there at night, it seemed like there was only one lady working, and she wasn't having a good day. Yesterday we went, and everyone was helpful and friendly.

I purchased sneakers hard size tried next size, returned too big…read more Placed order in store, for correct size states in Frisco for Pick up only. Sunday weather, sale had been cancelled shoe was not available. Reordered shoe at store to be mailed, within 1 hr received cancellation same reason. I am assuming the agent look up is real time, assured would be shipped no issue. Cancelled Inventory is too far behind for this to happen located in store, gone and order online & gone.

Update: Although I was denied returns of defective beauty…read moreand/or hair products in the past, I was contacted by someone from this store after I posted my review, saying they would accept the return of the defective product. I took it in, and they did accept it for return. Consequently, I have changed my review rating. I enjoy shopping here in general, so I appreciate that. Original review: While I do like this store for good prices on good brands, I would caution anyone to not consider buying any of their hair or cosmetic products. I find that, not only are they often higher priced than Amazon or the cosmetic stores, but all too often they are defective, and can't be used. It is a complete waste of money, as Rack will not accept it for return, even if you literally just bought it, only to find, say, the pump straw completely missing from a pump dispenser product, so it is impossible to use. Spend the time to get all hair and beauty products at Sephora or Ulta, where they will accept a return if the product is defective.

I love this store because they are always having good sales and they have great products! They…read moredefinitely give you a great value and the service is very professional and the store has so many diffrent selections of items! Love shopping here!

I had the BEST experience at Shoe Palace at Stonebriar Mall in Frisco, Tx today . The Manager…read moreNathan Bennett provided exceptional customer service . He has the most beautiful smile and is very friendly and went above and beyond to make us happy . My daughter is very pleased with her shoes . He is definitely a keeper and is the perfect manager for this store !! We will definitely be back ! We give him a 5 star rating

If you want rude salespeople then this is the store for you! Walked in, no one in the store…read more Asked to look at a pair of Air Jordan's and sales associate acted like we were bothering him. Not friendly, or polite. Don't work in retail bro if you can't deal in customer service.

Save your time and money do not sell your shoes here they will low ball you, and shoes are way over…read morepriced. Customer service is horrible I had to force the employee to speak after I greeted him first twice. When it came to selling the shoes he wanted to give me a store credit of 400 for 3 pairs of shoes. This particular employee had no knowledge of how to buy and sell shoes, he had to contact his boss to confirm what he could offer. Listen to the other bad reviews they are true! Update: the owner decided to message me after I left my review. Please do yourself a favor and spend your time and hard earned money anywhere but here

this is not the first time this has happened to me. This is now the second time they say they open…read moreat 11 I got there at 11:30 exact to sell some shoes and the door is locked. The lights are turned off. Don't say you open at 11 if you're not gonna be open this is horrible customer reviews two stars on their website show you call their number to ask them and it just goes to voicemail. Do not waste your time going here. This is a horribly run establishment prices are too high and they'll scam you and don't waste your time going here. This will be the last time I go there. Or try to.

The vibe @ Academy Sports + Outdoors is fab sporting goods store!…read more Always in a rush to get in and get out! Needed just a few fashion...ahem...sports accessories for moving superhero fast day & night. Luis helped me with Garmin watches right away! And another fabulous gentleman got me running belts to hold keys, phone, and cards! (He knew exactly what I meant despite my inability to name the product.) Kevin made sure the cashier portion went lightning fast! SHAZAM! Thanks for helping me roll, gents! Now, I'm ready for fast fun in brightest day and in blackest night! Would buy everything again! Woohoo!

After dining next door, we went to Academy to look at their fishing items. My grandson had some…read morebirthday money burning a hole in his pocket and he needed a new fishing pole. They had a decent amount of fishing gear. Remember the old TV commercials for Popiel's Pocket Fisherman? Yes, I'm that old. :-) They had a huge selection of personal pocket fishing poles. And we even tried it out in the store - it does fit in your pocket. Prices seem a little on the high side. Checkout process was so so. No personality, no smile, no thanks for coming in. But they got the job done.

I love lucchese, but my boots have an imperfection…read more I have several pairs of luccheses.

Walked in and was promptly greeted and offered water. Staff were all friendly, helpful, and I was…read morein and out in no time! Love their boots!

I enjoyed myself at this establishment! I came by, as a new runner, for information about runs,…read morerunning groups, and advice on what to do with dog-tired, swollen feet after long races. I left with so much information from the two staff there! I was also to get information about local running groups. When I left the store, it was with a feel-good foam roller and slides for my feet. I'm glad I made the trip to the Frisco Running Company. It's a good place for all runners for supplies, gear, and information.

Jennifer was amazing!!! She helped me and several others find our best shoes (ot wone of those…read moretimes in retail where everybody comes at once :)) and she didn't miss a beat. She also really knew TONS and what great personal service. You can't beat her or this place. Thank you so much. And update: Another great experience! Alan was wonderful, knowledgeable, and stayed with us helping us with a million pairs until we found the right ones. He wanted to make sure they were what we needed as badly as we did! You can't beat this place. Drive past others and come here. :)

Art! This man knows shoes. I had foot surgery a few years ago and I've been having issues with…read moreshoes. So, as I showed him my issues- he immediately knew what shoe I needed. I also tried on other kinds of the shoes which I ended up picking the shoes that he first recommended. After just walking around in the store, literally tearing up because my feet have never felt so much support. Not only did he measure my feet and not only did I not know that 1 foot and the other foot were a whole size difference. This was the best experience of my life with shoes. Now I will budget my shoes and buy more and more ! Do not buy online that will close them down. Please support this store. Family owned and they know there shoes !!!!!!!! thank you Art for being the best!

James and his support team know customer satisfaction. Very knowledgeable on shoe performance and…read morelistening to their customers needs and concerns. I used them for 15+ years and will continue to use them and buying new balance products especially shoes! .

5 stars for the amazing help and service i received from Khaleel in the shoe department…read more He was very helpful and knowledgeable in his recommendations for different shoes with regards to comfort and longevity. The area became crowded in a short time with people needing help in getting their shoe sizes from the back. He remained very composed and calm as he helped each customer. Henever had an attitude once. Khaleel, thank you for a great shopping experience. I will choose your store before I go somewhere else, based on service.

This store has really gone downhill, Escalators don't work,…read morenot enough employees to service. Next time I will drive the extra few miles to go to Scheels. never coming back to the store again. Sad because it used to be a very clean and well run store.

This isn't a store. It's a whole attraction in itself!…read more Walking into the Scheels at Grandscape felt less like "running errands" and more like entering a Texas-sized amusement park that also sells everything you could ever need. This place is huge--two floors of sporting goods wonderland with a giant fish tank arch on the first floor! There are tons of Texas and Dallas Cowboys-themed photo ops, a literal Ferris wheel inside the store, and a massive café with food options, beef jerky bar, and tons of fudge and candied nuts. Bonus points for the staff--everyone I came across was genuinely kind, helpful, and seemed genuinely happy to be there :)

Imagine a sporting goods store with a Ferris wheel inside. Then, there is a glass aquarium that…read moresurrounds you with live fish swimming around. Next, there is a beef jerky bar and a bowling alley...This is eye candy for the consumer. The store has almost any sporting goods you can think of from golf to soccer. Then, you have found Scheels. Service was good. Although, we didn't buy anything we were offered help several times. The prices were high, but the quality of the sporting equipment and clothing was very well made. I definitely look forward to coming back to Scheels and spending more time shopping around.