Fantastic TX-owned store with options for anyone and everyone! Great customer service and friendly…read morestaff. The location is prime as well.

Very nice store with very nice selection of clothing and shoes for all ages. So I think the store…read morewould want to sell product. I mean I don't think they are a charity organization. They are definitely a for profit company and are a great alternative to going to the mall. Nevertheless the staff has no idea how to sell. Obviously management doesn't either or they would make sure staff was trained. If they had trained sales staff I would speculate that revenue would increase 20 to 30%. It's so sad that service is so sluggish and sloppy. I mean it's a great store with a great location. Oh well....

I had a very good experience shopping there today. Got good deal on shirts, but the highlight was…read morethe sweet lady who checked me out....Tasha. She was so friendly and helpful that I left the store in such a better mood....just from having visited with her. - She's the kind of employee that keeps people coming back. - Thanks Tasha. Bruce Davidson - Carrollton, TX

This review is not about the employees. Everyone I interacted with was polite and professional. My…read moreissue is with a fitting room policy that makes absolutely no sense from a customer's perspective. I walked into the fitting room area with three shirts. The employee counted them which is completely reasonable. Then I was told I could not enter because they were not on hangers. I explained that I picked them up from the sales floor without hangers and asked for three hangers. They gave them to me but then told me I still had to place every shirt back onto the rack outside the fitting room before I could go in. So I had to hang the shirts on the rack outside the dressing room just so I could walk inside and immediately remove them again. There was no purpose to it other than creating extra work and slowing the process down. As I was leaving I watched another customer get stopped because she had not rehung her clothing before exiting. Customers are now expected to do work that fitting room attendants have always handled. Retail stores are competing with online shopping where convenience is everything. Policies like this make the in store experience slower more frustrating and less enjoyable. I hope someone at the corporate level reevaluates whether this policy is actually helping anyone because from a customer's perspective it only creates unnecessary inconvenience.

If you're looking for stylish this may be your place. If you're looking for tasteful, maybe not…read more Definitely the place to go if you want a purple velvet tuxedo.

My fiance and I had made an appointment with them to go suit shopping for our wedding. As soon as…read morewe met Antonio, we knew this was the perfect place! Antonio really went above and beyond to make us feel like family and provide the best experience I could have ever imagined! We ended up getting a custom suit designed and it was the best decision we made for our wedding. The entire process was flawless and the suit turned out SPECTACULAR! It is such high quality and tailored to fit my finace just perfect! I can't thank Antonio enough for the suit, custom accessories, and the beyond perfection customer service he has provided throughout this journey to take such a stress off me right before the wedding! I wouldn't go anywhere else for a suit!

Last night, while shopping at this location, my wife lost an antique pearl earring that had…read morebelonged to her grandmother. She didn't discover that it was missing until she got home - and, by then, the store had closed. I was at the store when it opened this morning and Scott, the manager, could not have been more helpful. He and I searched for the earring for about 20 minutes and he found it! Scott went "above and beyond" to help us find a lost item that had tremendous sentimental value. This guy deserves a raise and a promotion!

We came to this Academy to purchase a canopy to have a little shade in the Texas sun. While I…read moregenerally like Academy, they are pretty much serve yourself in the customer service department. That's alright by me though because I generally like to not be bothered by salespeople and be left alone to make my own decisions. If you require boutique like service, this is not your place. Value-wise, Academy Sports and Outdoors generally has pretty good quality for pretty decent prices.

My wife purchased a pair of Lelemon cold weather tights. They came with a LIFETIME GUARANTEE. In…read moreTexas, we have limited cold weather, so limited use. She always hand washed and air dried on the few occasions that they needed cleaning. None the less, due to the poor quality of the garment, they deteriorated. She drove the hour to the store and waited over a half an hour at the understaffed customer service area to exchange them. She was told that she would need the original cash register receipt to do the exchange. I could tell by the smug look on the sales associate's face that she knew that the chances of her having that receipt were non existent. My wife returned two weeks later, again doing there hour drive both ways and waiting again over a half an hour at the customer service area presenting not only the receipt, but the warrantee only to be told that the management had RETROACTIVELY revoked the lifetime warrantee. They were totally unapologetic about their despicable business practices. Their attitude was basically that's just the way it is. Get over it. This heinous behavior shows a total lack of business ethics. Anyone who does business with this criminal enterprise after reading this review, deserves to be ripped off buying crap garments at expensive prices with a company that does not stand by the products it sells.

amazing!-The employees there are so helpful and friendly. I walk in and am immediately greeted with…read morekindness and respect , I walk in there feeling like i am welcomed. Over all great store,great service.

We have been Brooks Brother's customers for 40 years+. Every suit in my husband's closet is from…read moreBB. Our son went into the Plano, TX store to get measured for a suit we were buying for him locally, because we live 400 miles away. This is for a wedding. They refused to measure him because he was not buying the suit in that store. There are no longer any regular Brooks Brother's stores where we live, they have all closed. I gather they were cordial to him, but refused to help. All I can say is Wow. Pathetic. I realize many stores are now forced to compete with their on-line business & the outlet business under the same brand, although I am not sure this is true for BB. However, refusing to help someone with something as basic as this. The guy at the outlet store (all that is available to us now) couldn't have been more professional and helpful. The employees at the Plano store denigrated the outlet stores, said they didn't know what they were doing. Customer Service is what separates the men from the boys. Plano needs to learn about it before they are the next BB store to close.

I have worn Brooks Brothers since I was a small boy. My family's relationship with BB dates back…read moreover one hundred years. Yes, there have been some up's and downs over the years, but all in all the new owners seem to be doing well. The problem and it is a substantial one, is the staff and management of the Willow Bend store In Plano. Upon entering the store you are first treated as if you are a potential thief before you are treated as a customer. Browsing is an uncomfortable experience with staff peeking around corners and positioning themselves so they can watch you in the mirrors. I am well aware that shrink is substantial problem across the retail spectrum but at this particular store the vibe is irritatingly oppressive.

It was our first visit there but it won't be our last. The location is huge. There were so many…read moreclothing options for toddlers, boys, girls, men, & women. They also had a nice selection of shoes, hats, & socks. The prices were fairly good. The store was clean and the customer service was excellent. I will be visiting the location again.

I went to this store to see about my golf swing and for suggestions for improvements and also to…read morepurchase balls and any necessary equipment. The pro there (Todd V), was so helpful and helped me immeasurably. Based upon my experience with him, I will buy any golf product he suggests, he is very trustworthy, I will be back!

I flew into Dallas with my bicycle to continue training for an upcoming race. After reassembling…read moreit, I needed some brake adjustments and stopped by Bike Mart Richardson near closing time. Despite the late hour, they welcomed me in and provided exceptional service. I came in expecting just a brake adjustment, but they went above and beyond--tuning my derailleurs better than they've ever been. The bike ran like new when they finished. They even took the time to recommend some great local training routes, which was incredibly helpful since I'm not from the area. The combination of their technical expertise, willingness to help at the end of their day, and genuine friendliness made this a memorable experience. If you're in the Richardson area and need bike service, I highly recommend Bike Mart Richardson. They turned what could have been a training setback into a seamless experience. Thank you to the team for taking such great care of me and my bike!

3 stars--because wow, that price increase!…read more I got a flat on my new bike, and since the tire is bigger than my old one, I figured it might cost more. I used to pay around $24, and I've always come here without thinking twice--my husband introduced me to this place, so it was my go-to spot. Well... this was my last time here. To be clear--everyone is kind and super helpful. They always greet you with a smile, and if you have to wait, there are huge, comfy loveseats to relax in. Honestly, their service is fast. Last time, I walked in, got help immediately, and was done in less than 10 minutes. The tech even showed me exactly what punctured the tube before wrapping up. Less than 15 minutes, and I was out the door. So when he told me $34, I tried to justify it--maybe the tube itself costs more now? But when I got in my car and actually checked my receipt, the tube was only $1 more than my old one. What really cost more? $20 for installation. Wow. That's just too much, I'm sorry. I drove 20 minutes to get here, so with this pricing, I've decided to opt out from coming back. Good luck to you guys!