If you were to Google "the worse Optomistrist in the world" I'm fairly certain a picture of this establishment would show up!! I, like many of you reading this skimmed over the reviews and saw they were not favorable. Against my better judgement I decided to give this place a try. I had been to this Optomitrist before and really enjoyed the digital eye exam that they offer. My vision is not the best so being able to have that comprehensive digital exam is awesome. My appointment was at 2pm and I arrived 10 minutes early to fill out paperwork. When I walked in the tiny little waiting area was filled with patients waiting to be seen. The woman behind the counter barely acknowledged me she just gave me a clip board full of paper and did not mention the wait time. The other patrons in the waiting room were noticeably agitated. One lady had am appointment at 1pm and was yet to be seen the other patron had a 115 appointment and was still waiting. Finally one of the customers decided to ask how long the wait was. The admin working the desk hurried back to the office to talk with the doctor. After a few minutes had passed she comes back with no update. Instead she starts back filing papers. The paper pile on her desk was cluttered and disorganized. Finally the female customer ask the admin if she had any idea how much longer the wait would be. The admin shrugged and said "ya I dont know about that.." There was no apologies, no offer to reschedule, no mention of why there was a delay. NOTHING!! We were met with nothing!! I decided to cancel my appointment because this place obviously doesnt respect the time of others and has no intention of sticking to their schedule. I would advice just avoiding this place all together. However if you are dead set on visiting this particular Optomitrist bring a book, a pillow and clear your schedule because you will literally be there FOREVER!! Goodluck read more

Dyda-Schmid Optometrists & Associates - The receptionist desk area was cluttered and filthy. - Optometrists Near Me - Richmond, Virginia

Longtime patient, for the last time. My last 3 visits were preceded by calls 15 minutes prior to the appointment time. After being assured that the doctor was not behind, I'm constantly being told that they are behind. I literally JUST called and said I don't have time to wait, but that there was no wait. Guess what? A patient just went back in front of my time slot. Unreal. Will not go back, except to finish my Lasik follow-ups. read more

This doctor is a joke. I had a specialty reading done because I have MS and needed to send it to my doctor. Not only are they unable to email that but I just called because they billed my insurance for a contact lens fitting when I didn't actually have one. They denied it and would not email me a receipt. They said I had to come by and get it if I wanted it. Really? In 2018 they can't email me a receipt? They are super shady. Go somewhere else, anywhere else. read more

Let me start by saying, I have been going to Dr. Gina A. Dyda-Schmid for years. She has always been very knowledgeable and kind. On my most recent visit I had scheduled with her, I was seen by a new doctor. He was very young, nice, and knowledgeable as well. Overall, I am always pleased with the doctors here. Now, with that said... the office staff is absolutely ridiculous. They have ALWAYS been rude, and they talk down to you like you're some sort of moron. However, on this last visit. . . The office staff is the reason why I will never return to this place for further eye examinations. I came in and gave the receptionist my NEW insurance card, I asked and she confirmed by co-pay would be $10 for the eye and contact lens exam. I signed the usual paperwork declining to be dilated or get a retina scan for an additional charge. When they took me back into the roof with the machines, only then did she think to take my temperature. She said she forgot... Thankfully... I did not have COVID -19. . . but at that point I had already been in the office 15 minutes and I had touched several things. If I had been exposed to the virus, now the waiting room was too. THEN after I do the usual machines, she informs me that the retina scan is now REQUIRED, due to COVID-19 and If i refused I would be asked to leave and come back at end of pandemic. She informed me there would be a $40 additional charge to my original $10 copay. The reason the retina scan was required? "they cannot get close to your face, so this is required". Fine, so I did the scan. Later, I went in for the eye exam.... NOTHING was different from pre-pandemic days. He was close to my face, he spoke to me from less than 1 ft from my face, etc. So why was retina scan needed? When exam was done I went to check-out and get my prescriptions and to my surprise the charge was now $104.... WHAT? apparently more fees, and eye exams now cost $50 in addition to co-pay. Now, normally I would just pay and be done with it....however.... at the beginning of my visit I specifically asked TWICE to confirm my NEW insurance and that I would only be paying $10 today. Absolutely unacceptable. HIRE BETTER OFFICE STAFF. THIS HAS ALWAYS BEEN A PROBLEM AT THIS OFFICE. I will never be returning, but hopefully I can warn others of the shady work that is being carried out by the office staff, and think twice about going there. read more

Everyone is friendly and helpful. Easy to schedule an appointment online. Dr Kuo was through and pleasant.

I arrived at 955am for the 10am appt. Office doesn't open until 10am, so we waited in the car until the office opened. I then worked on filling out the forms and then sat down to wait, and wait. Another patient came in after us and said they had questions about their contacts fitting, which then turned into the patient and her husband. The Doctor came in around 1020am and immediately called the other patient back. When he was done with her, he called her husband back -by this time another two patients arrived and signed in. While waiting, the office staff, did do their part of the exam, taking about 5 mins, but then it was back to waiting. I was finally called back around 1050am, felt like I was rushed through the exam which literally lasted 10 mins. I did get a new prescription for contacts, which was the main eeason for the appt, but didn't expected the loooong wait and then the quick rush. Addtiinally, I realize the practice name is Dr. Dyda-Schmid & Associates, but I was surprised that when I made the appt to see Dr. Dyda, it was really with an 'Associate' that flew in like a whirlwind, disheveled, late and truly looked like the scientist (Dr. Emmitt Brown) on Back to the Future! There was nothing said acknowledging or recognizing our wait. I really can't say that I felt my patronage to the practice was appreciated nor my time respected and I have a difficult time recomending the practice anymore. I believe, given the number of Optometrist practicing in the area, that I will be looking for another practitioner that appreciates my time and business. read more