Dr. Mia Fripps is committed to outstanding customer care, ensuring thorough exams and asking…read moreinsightful questions. She takes the time to discuss your overall health and how your habits impact your eyes. During my visit, she emphasized the importance of staying hydrated and suggested allergy eye drops, which have significantly improved my eye comfort--I no longer experience the tiredness or dryness I used to. The entire staff at her office is equally attentive. Overall, it was a very positive experience, and I highly recommend her practice!

Dr. Fripps is great! I found her practice last year in searching reviews of course, and even better…read morethat it was close by and convenient. It's always very easy to schedule appointments and you can literally take a visit on a lunch break, as she is efficient and honors appointment times. So much respect for doctors and practices that try their best to stay on time and respect your time as well. All of the staff are friendly, they do a great job explaining what to expect, and it's no frills billing that you pay during your appointment time. Aside from my routine eye exams, Dr. Fripps has excellent chair side manner and holds space for you to address any questions or concerns you may have with your eyes. Then not only does she make recommendations, but also tries to give 2-3 recommendations in varying price points and locations (online vs retail) for whatever budget you may be hoping to stay within. This is one of those places you almost wish you visit more than once a year or so, but it's a welcoming practice and she remembers little details about you even though visits are infrequent. Highly recommend!

Everyone here is amazing! Every doctor takes the time to explain things and is so professional. The…read morestaff are always so helpful the front desk always greets you with a smile. I Highly recommend.

I had a wonderful visit with Dr. Poling. However, when I went to order my glasses, it was an…read moreentirely different experience. The optical tech helped me pick out a pair of sunglasses. I chose a pair of Costas. They were very expensive, but I was excited to invest in a nice pair of sunglasses. After I was fitted for them, I went back several weeks later to pick them up. I had ordered progressive lenses so that I could read and see far away. The transition of closer to far away was not good, and I could not see to read at all with them. The tech was very nice and said that she would order a new pair and have the lenses adjusted. When I went back the second time, then I could see to read, but could not see far away. The tech became very frustrated and walked away when I told her that I still could not see. She sent a different tech over to help me who said they would refund me for my glasses. I told her that I didn't want to be refunded, I just wanted to be able to see clearly out of the glasses that I was paying so much money for. She escorted me to the front, and I asked her why she was not offering me other alternatives for glasses that might work better with progressive lenses. She was dismissive and told me that she could not help me. If there are certain styles of glasses that do not work with progressive lenses, I should've been told that up front. I also expected a much higher level of customer service to try and find a pair that would work for me. I felt blamed, dismissed, and disrespected. I will not be going back. I called a few days later to speak to the office manager to share my experience and no one returned my call.

Walked by this store 100 times and didn't realize they did eye exams…read more Made a next day appointment and saw an optometrist. Quick and easy. They have a huge selection of glasses a lot for less than $100. Everyone is very kind and knowledgeable.

60 Days... No response, no attempt to make it right. I've spent thousands at WB over the years…read more This really shows you what they're made of.

Dr ****** has shown no real interest in my issues, had laser surgery to remove white film over eye…read moreafter having cataract surgery two and a half years ago. He treated it w laser and has made the white floater now cover my vision at will. The laser did not correct the issues, I have to wait another month before he gets access to laser and can fix this issue. I told his nurse it is very difficult to see, especially drive w this white floater coming over my vision at will. They told me I hv to wait until he has access to laser!

I went to VEI at Short Pump because my wife had a good experience there. I was careful to make an…read moreappt with the same eye doc she saw. When it was time for my appt, I didn't get the eye doc I requested -- got someone else instead. patel (not who I requested) rushed me through the exam. I filled the prescription ($600) and can't see at all through those glasses. I don't understand how my $10 off-the-shelf reading glasses work yet my $600 prescription glasses from VEI don't work AT ALL. My eyesight is so blurry with the VEI glasses, that I suspect patel made a mistake during the rushed exam... or wrote the RX incorrectly, or the glasses were built incorrectly. Nearly a year later, I decided to give VEI another chance. Again, I requested the same eye doc my wife had a good experience with. VEI didn't bother to call me back to make an appt. PROS: It's a nice facility It's conveniently located CONS: The eye doc I saw wasn't the eye doc I requested The eye doc I saw rushed me through the exam The $600 glasses I purchased as a result of the exam are unusable Lazy front desk staff When given a second chance, they blew it I made the mistake of trying VEI the first time without checking Yelp first. Had I checked Yelp, I would have seen all the 1-star and 2-star reviews and would gone elsewhere (and would have saved $600). Lesson learned: check Yelp first! I'm going elsewhere and telling my wife not to recommend or refer VEI to anyone.

Great selection of eyewear but the lenses are horrible. Got new glasses but can't read text. These…read moreglasses are the worst I've ever worn in 18 years. I look at my cell phone, and its shape is converted from rectangle to a trapezoid. Script on screen is blurry and smaller verses larger and clear! I am furious that I wasted money on these glasses! All I can do is warn people to NEVER go here for glasses.

The people that own this place are crooks, straight up and bad at their job to boot after going…read morehere for years. I got a second opinion. After all the glasses I paid for may be sick and couldn't be worn. Turns out the prescription was way too strong I love my new doctor and my new glasses and I'm sorry I ever wasted any of my time and money in this place and even Sawyer that they wouldn't stand behind their work. These guys suck big time.

One of the best optical experiences I've had! So first, a few things to know. When scheduling a…read morevision appointment with the eye Dr you enter from the external entrance, as you cannot get to it from inside the store. Seems strange right, but it's because the Dr is independent of Target, and basically rents the space. Anyway, appointment with Dr. Mauro and her staff was great. Everyone was very friendly, fast, and efficient. No one likes being dilated ever, but she made the experience easy and I didn't even tear up too bad haha. The front desk staff were great as well, so I recommend anyone to make an appointment. Only downside is you can't use your Target Redcard on this side for the vision exam, again because they're independent. No biggie though, but just good to know. You can also book your appointment online, which I love! So after the vision exam, left out and walked down the sidewalk to the main entrance of Target to get to the Optical side where I can get glasses or contacts. The staff in this portion are Target employees, were very fun and friendly, and I enjoyed them trying on glasses with me and just making it a great environment! You CAN use your Target Redcard in this section, which was awesome! The promotions they had were great, but in my case was better to go through my insurance. Either way it was honestly the most affordable place I've purchased glasses in the 10+ years I've been in the market. It was less than $100 out the door with designer frames, but I did add on the protection package, which put it slightly over. The nice thing is the return policy is generous, and the discount for 3 months after your purchase. Do yourself a favor, and just go!

Emily was great and very patient with me. I'm old and it took a while and she was wonderful!…read moreThe glasses look great and the prescription sunglasses are a lifesaver!

If you were to Google "the worse Optomistrist in the world" I'm fairly certain a picture of this…read moreestablishment would show up!! I, like many of you reading this skimmed over the reviews and saw they were not favorable. Against my better judgement I decided to give this place a try. I had been to this Optomitrist before and really enjoyed the digital eye exam that they offer. My vision is not the best so being able to have that comprehensive digital exam is awesome. My appointment was at 2pm and I arrived 10 minutes early to fill out paperwork. When I walked in the tiny little waiting area was filled with patients waiting to be seen. The woman behind the counter barely acknowledged me she just gave me a clip board full of paper and did not mention the wait time. The other patrons in the waiting room were noticeably agitated. One lady had am appointment at 1pm and was yet to be seen the other patron had a 115 appointment and was still waiting. Finally one of the customers decided to ask how long the wait was. The admin working the desk hurried back to the office to talk with the doctor. After a few minutes had passed she comes back with no update. Instead she starts back filing papers. The paper pile on her desk was cluttered and disorganized. Finally the female customer ask the admin if she had any idea how much longer the wait would be. The admin shrugged and said "ya I dont know about that.." There was no apologies, no offer to reschedule, no mention of why there was a delay. NOTHING!! We were met with nothing!! I decided to cancel my appointment because this place obviously doesnt respect the time of others and has no intention of sticking to their schedule. I would advice just avoiding this place all together. However if you are dead set on visiting this particular Optomitrist bring a book, a pillow and clear your schedule because you will literally be there FOREVER!! Goodluck

Longtime patient, for the last time. My last 3 visits were preceded by calls 15 minutes prior to…read morethe appointment time. After being assured that the doctor was not behind, I'm constantly being told that they are behind. I literally JUST called and said I don't have time to wait, but that there was no wait. Guess what? A patient just went back in front of my time slot. Unreal. Will not go back, except to finish my Lasik follow-ups.

I ordered glasses and sunglasses here after looking through their large selection of frames. The…read morepricing is very similar to what you will find at Walmart, but with a much wider selection and better staff. The salespeople are friendly and do not pressure you. When my sunglasses order was mixed up, the staff did everything they could to remedy the issue quickly. I would not hesitate to do business here again.

Regarding store, not doctors office- Called ahead and then…read morewent in to pick up my prescription glasses. The man working, Kevin, was fixing a customer's glasses (the only other customer in the store). I walked in, Kevin turned around and looked at me, I waved hello but he had already flipped around before I finished my friendly greeting. I continued to walk up to the counter and stood there waiting... within 10 feet of him. 1 minute, 2 minutes, 3 minutes, 4 minutes pass- no "Hello", no "I'll be right with you", no acknowledgment of my existence. Just completely ignored me. He eventually asked my name and handed me my glasses. Didn't check to make sure they fit, nothing- just handed them to me and I was on my way. I give people a lot of grace but this was beyond rude and left a very bad taste in my mouth. Will head somewhere else next time.

Update: They did refund my total cost. Got 3 pair of…read moreglasses - reading, sunglasses, regular ones. Went back a couple hours. Regular glasses broke as sales person were cleaning them-didn't have anymore of that style in stock so was told to come back Monday and they would have another pair. Reading glasses and sunglasses were good - at least I thought so. After leaving on the way home I picked up the sunglasses and they feel apart-WTH!

Excellent customer service and products! Caring and qualified staff! Definitely highly recommend…read morethem!