Does your car drink excessively ( gas or oil) Does your car…read moresmoke excessively (oil or antifreeze) Does your car hiccup?? Spark plugs or coils Then Jammin and his crew are the ones for you!!! Give them a call today for whatever ails your vehicle, they will get you running in No Time.. Loaners available when needed

I just purchased a 2019 Volkswagen Atlas on May16, 2026 from a dealership in Nunica, MI after…read moredriving it home back to Kalamazoo I noticed fluid leaking I thought it was from the radiator because the fluid was clear, 10 days later the check engine light came on saying check my oil level during these ten days I started hearing the brakes squeal. On May 21, 2026, I called Master Mechanics because they specialize in Volkswagen and other European vehicles. They couldn't get it in that day I had to wait until May 27, 2026, because they were booked up and Memorial Day was coming on May 26, 2026, that's when the check engine light came on. I paid 39.95 for them to check out my oil leak issue and I paid 39.95 for them to check out why my brakes was squealing when braking. Well, they said my brakes look fine and that the noise was coming come the belt tensioner. After leaving the shop my brakes were still squealing here and there by the time I get almost home the brakes are squealing more. Well, I had to go into the hospital for a procedure on my heart in two days. I said I will deal with this after my procedure and so I did I called them back and was told to bring it in for a recheck, well the mechanic comes to me outside where I was seating saying it's your brake pads and asks me to get in the vehicle with him while drives so I can show him what I hear while driving so off we go, he says to me I wasn't the mechanic who worked on your vehicle the first time I tell him that the other mechanics said the brakes were fine, so he hears what I was telling him about the brakes squeal noise he says yeah it's definitely your brake pads so we get back to the shop he says to me let me check it out some more so we don't have any more misdiagnose- miscommunications so he takes the vehicle out again with another mechanic in the vehicle with him they get back pull it in the garage, finally he brings the vehicle out and park it I walk over to him, so he's saying he wrote some notes and the men at the counter will be with me shortly eventually I get up to the counter and they guy at the counter says we looked back from when you first brought your vehicle in and we couldn't see the brakes! But it looks like the dealership changed the brake pads but used cheaper ones but yeah it's your brakes pad and we need to scuff your rotors, so I'm livid but I can't afford to get upset or stressed because of my heart failure so know he says and yeah you got another leak going on in the housing area around the oil filter, I paid 493.00 for the belt tensioner that had nothing to do with the squealing noise coming from the brakes because I googled this after I started hearing the squealing noise come back, the fact that I was told they couldn't see my brake issue the first time is insane when they specialize in my brand of vehicle!! I want a refund for that belt tensioner, my trust is out the door with this establishment, not to mention I brought my land rover to them back in the summer of 2024 about some issues I was having with it at that time they were informative and said I needed a new engine and they didn't want to put work into it and charge me for anything because the engine was failing already, which I kind of figured that because my timing chain was making a loud noise at the time. This experience was very irritating; they didn't offer any compensation on their lack concerning my brakes and charging me for something that was not the issue. This is not professionalism at all.

I called Lowders excited to get my car fixed and was told to call back Monday morning only to be…read moredeliberately ignored. After calling three different times that day with space in between each call I gave up but just to make sure it wasn't just on my end or they were extremely busy I called off a different number, and immediately got an answer I took my business elsewhere.

I went in to get some repairs to my car. The person in charge, specifically Chuck was speaking to…read moreanother customer and setting up an appointment for him to come and have his car repaired. He gave him 2 options for appointments, specifically either Monday or Tuesday of the following week. When he was finished, I asked for an appointment, and he flipped through his appointment book and said there would not be an appointment available for months and months. This was curious as the customer before me got 2 options of appointments for the next week. I wonder if the difference was race based. I was able to get an appointment at another shop and do not recommend this place if you are not a white person.

Purchased parts online and they stayed late after work to help us install to our car! Very friendly…read moreand professional

Smooth business. Takes all the worry off you during a stressful time. GREAT customer service!!read more

Been going to R&T Auto for the last 25yrs and they have always been great! The staff is nice and…read moretreat you with respect.

I haven't used R n T Auto Repair in about when I did use R n T it was always a positive experience…read more They are trustworthy, professional very knowledgeable and friendly they get repairs done when they said they would. Car repair is expensive wherever ya go, I guess they got bills to pay just like the rest of us. Russ kept track of all the repairs and how much money I had put into my car and he liked to keep me informed about how much my car was costing me to drive it every mile. They are nice I would recommend them

Extremely disrespectful younger lady answered the phone. Within the first minute I felt belittled…read moreand disrespected. I scheduled an appointment and took my car in to check for a leaking tire. I sat in the waiting room for about 30 minutes, which was no problem. They came back and told me there was a nail in my side wall and the tire was unfixable. they also told me that my other tire was leaking as well. I took the tire home and bought a repair kit and when I take the tire off, it came to my surprise there was a nail directly in the center and it only took me about 10 minutes to fix instead of $350 to fix both "leaky tires". I was not only disrespected, but told false information and I will never be coming back unless the management has changed.

I went to this Goodyear last year for a starter/ignition issue. This week, my car wouldn't start,…read moreso I took it back to the same Goodyear in case the starter was still under warranty. My dad called before I got there and explained the issue, asked them to check on the warranty and see what was going on. I had to tow the car there. I left it there on a Monday. At 5:45 on Tuesday (they close at 6), the mechanic called and told me the solenoids were stuck and that the thermostat was failing. He mentioned an issue with the catalytic converter as well and quoted me $2k at minimum to fix all three. I said no to the catalytic converter because it was working fine and he confirmed it wasn't a functionality or safety concern. When I asked if the solenoids were on warranty because I saw them on an invoice I had from them in 2023, the mechanic very quickly rushed to get off the phone saying they were about to close and he would check in the morning. Again, they close at 6 and he waited until 5:45 to discuss the issues with the car with me. I called the next morning, so it's Wednesday now, and told them to go ahead with the solenoids and thermostat and not to do the catalytic converter. Christine at the front desk answered and mentioned the 3 repairs above, as well as an exhaust pipe issue. I tell her that the mechanic didn't tell me about the exhaust pipe. She moves on quickly, not clarifying what the issue was, what the cost would be, or whether or not it was a safety, functionality, or aesthetic concern. Around 2 or 3 pm that same day, the mechanic called me and said he "suspected" the reason the car wouldn't start was the timing belt being loose, not the solenoids. He suggested they replace the timing belt, leave the solenoids, and still do the thermostat. So are the solenoids stuck or not? He doesn't clarify. I explained that I'd gotten the timing belt replaced 2 years prior and got a fault code on my dashboard every day when it was broken. Why wasn't I getting the fault code now? He launches into a bunch of technical talk and then quotes me for $1400. I have my dad call back instead because I am used to mechanics trying to bully me because I am a young woman. My dad tells me the mechanic told him the timing belt was cracked, not loose, which is not what the mechanic told me. I expressed my concern that I'd be dropping $1400 on a repair when they aren't even sure if that is the reason it wouldn't start. They also told my dad that the car was running fine and was driveable. It's getting close to 6, so I call Goodyear back and tell them to just do the timing belt. The mechanic then said that they weren't gonna work on the car that afternoon, so I could call him back in the morning. I planned to pick up the car the next day and take it to a different mechanic since they told my dad it was driveable. When I call the next morning, so it's now Thursday, Christine picks up, doesn't let me talk, and goes to ask the mechanic about the car. When she gets back on the phone, I explain that I am going to come pick it up and for them not to touch it anymore. She asks me if I am getting a tow because it isn't driveable. I explain that I'm over the back and forth and getting conflicting information every time I or my parent talk to them. She denies ever speaking with me, or telling me something different than the mechanic. I told her not to touch the car and that I would get it towed. When the tow truck arrives hours later, he tells me the car isn't ready and that he won't be able to wait. I called Goodyear to let them know I would have another tow truck pick up my car and just needed to know when the car was ready. Christine claimed she couldn't "make any promises" about giving me a call when the car was finished. What mechanic doesn't call you when your car is finished so you can come and pick it up? I call later and ask if the car is ready. The tow truck comes. My car is with a different shop now, thank god. Whether the issue is a lack of communication, organization, leadership, or a combination of all three, all I know is that their issues and unprofessionalism caused days of unnecessary stress for me. Had they behaved appropriately, taken accountability, or communicated any information effectively, I would've paid for the repair and they would have kept my business. I have never dealt with any shop being that uncommunicative, defensive, contradictory, or flat-out rude. It took 4 days for me to get my car back as they wasted my time and still didn't know why it didn't start on Monday. Treating your customers that way is unbecoming of any business, especially ones reliant on maintaining long-lasting relationships with customers. I hope they fire that rude, combative, lying woman at the front desk and hire mechanics with a proper work ethic and the ability to keep their lies straight at the least, and not waste people's time or drain their pockets at the most.

Made an appointment for four new tires and asked how long to install. Was told ninety minutes. Two…read moreand half hours later still waiting. Workers standing around taking and sitting in office, Tyler slamming phone down after calls/non stop . not a good impression for my thousand dollars spent. Brynn was helpful and professional. Empty bays/ so they weren't that busy .

SCAMMERS. I own a 1991 Toyota Celica GT and needed my front wheel bearings replace. So I brought my…read morecar in to have it inspected to be given a quote. I was quoted $1700 for my rear break lines leaking and was denied service to my front wheel bearings. After I got my car back my parking brake was tightened way too tight to the point where it was almost undrivable. Later I inspected my rear break lines and couldn't find any leaks and had to go to a different shop to just get my park brakes adjusted. Definitely be careful going here, would not recommend.

Called in for an alignment and they got my vehicle in quickly. The work was done right, and they…read moreshared a few recommendations that felt honest and helpful--never pushy. Great experience and value.

Provided an inspection of the vehicle. Seemed a little pricey but I knew my vehicles status prior…read moreto repairs. Paid it as it was my daughter's car and I needed to know everything is good. It's my daughter. Repairs were made in a timely matter/same day. I will follow up with my daughter as to how the vehicle is performing. I know costs of everything has gone up and I haven't paid to have brakes replaced in nearly 10 years but ouch. My bad as I didn't compare other shops prices as the vehicle is a Mazda and not everybody works on these. Waiting room: 8. Counter staff: 10. Pricing: ?. Quality of work: Will find out soon.

I have been using Parchment Service Center as my exclusive maintenance shop for the past 11 years,…read moreand I can say that they have always gone above and beyond to take good care of me and my family. I have always felt like they have gone the extra mile to ensure that things are cared for efficiently and effectively. I know that they have have fit me in when they were already tightly scheduled, and I have never had a repair wherein something was left undone. Their pricing is competitive for both parts and labor, and it feels good knowing that my money is going to people who share this community with me. On the few occasions where they have been unable to book me promptly -- which have been rare, but stand as a testament to the quality of their work and the enthusiasm of their clientele -- they have made a point of letting me know exactly who they would trust with the work if I need it done in a hurry. Even so, except in one case where it was an emergency, I told them I was willing to wait the additional week or more to get my car in with them because of the bond of trust they had built. I was really surprised to realize that I had never left them a Yelp review, and thought I should rectify that today. Legitimately the best shop I have ever worked with, and only the shop run in the small town I grew up in has ever come close to this level of personalized quality and service. We are looking to move to a location closer to my work, and one of the things my wife asked me about moving was, "... we can still take our cars to Parchment Service Center if they need work, right?" Of course we can! Unless I move out of state, they've won my loyalty for life.

I called to ask if the shop offered mechanical inspections for craigslist vehicle purchases the…read moreshop was to busy to accommodate with such short notice but and the person that answered the phone was super helpful. She was willing to take the time to share the knowledge and insight that she knew on the vehicle and offered up a few other places to look for help. Great customer service. I will definitely head back for service if this purchase winds up being a lemon. I was genuinely impressed!