I had my ducts cleaned in November after having some major construction done within my home. The owner of All HVAC Services had referred me to ZeroRez stating that in his opinion, they were the company that did the best duct cleaning from any of the companies he'd seen. So, I called & set up my services. The two guys that came out were professional and did a great job cleaning the ducts as well as the dryer vent. They stated that everything was back in place, turned the lights off in the attic & closed the door. They provided before and after photos of the inside of the vents. I was happy with the work. Stupidly, I didn't think to go in to the attic to double check. I even referred some of my neighbors to ZeroRez. That was until I recently had an issue with my a/c which prompted me to go in to the attic with All HVAC Services owner. When we went in to the attic, we found some of the ductwork laying on the floor & the webbing that had previously held the ductwork in place was cut & laying on the insulation in my attic. Needless to say, I was pretty upset. The owner of All HVAC Services told me to contact ZeroRez to let them know, so I called. That was almost two weeks ago & still haven't received a call back from a manager. All HVAC Services owner was apologetic since he referred me to ZeroRez. The owner fixed the duct work and added it to the other items I had to have fixed. In the end I'll say, the initial cleaning was great. Neither I, nor the HVAC team could figure out why ZeroRez cut the webbing from the duct work as this was not necessary and ended up costing me more money. They could have at the very least notified me that they had to cut it for whatever reason, but failed to say anything. I could have had it fixed right away if I had known. ZeroRez customer service, when it comes to issues/complaints is not good. I expected more given the way the company initially started its service with me. I'm very disappointed in the overall outcome and tbh, not sure I'll recommend them to anyone else. read more

I called to get a quote on duct cleaning and Jamie was so professional, helpful, and competitively priced. Unfortunately we ended up finding out that the ducts were worse then we thought and had to get extra work done but Jamie worked with us so we could proceed with getting everything done without delay. He is very responsive, reliable, and honest. Thank you Jamie for helping us with our duct cleaning and going above and beyond answering all our questions and providing valuable tips for us. read more

TL;DR: Aggressive and rude worker. Doesn't respect your time at all. Owner first tried to shame me into not posting a review, then tried to bribe me (see pics.) Since I posted a review on Google, he sent several fresh insulting and text messages to my partner. Since I understood that the ducts in my house might be old and need to be replaced, rather than go with the previous company I used, I found Dynasty Ducts. I called this company and asked them to come and clean my ducts. They tried to end the call without mentioning the cost, but after asking told me that the cleaning would be $200-300 and that was the only charge ever mentioned. First the person coming to clean my ducts called me 45 minutes before a 2 hour window, at 8:15 AM. When the duct cleaner pulled up, he didn't introduce himself and mumbled as he followed me into the house staring at me, as though I should know where to begin. After I asked him if he wanted to start inside or out, he began. After several minutes, he informed me that my ducts were of a type that can't be cleaned and they would need to replace them. When I went to ask questions, he just shoved a paper in my face, loudly speaking about code in an incoherent fashion. He followed this up by telling me that he needs to cut a hole in the lower ceiling and/or upper floor to replace the duct. When I tried to explain to him that that was unnecessary as the duct is not between floors, he began speaking louder over me to tell me I was wrong and the only place the duct could be was between the floors. After he got tired of talking over me and not answering any questions, he called his manager who never actually spoke to me despite being told twice that he was on speakerphone. Insultingly, he spoke only to his employee who then relayed it to me. While on speakerphone. The best part of the in-person interactions is that after they informed me that they aren't going to clean the ducts and would have to replace them by unnecessarily ripping my house apart, he then informed me that there was a $50 fee for coming out. This was never expressed prior to this, the only pricing ever mentioned by the company/owner were for the cleaning itself. Had this owner asked a few simple follow-up questions then they would not have come out here, e.g. asked what kind of ducting is already installed to see if it can be cleaned. My partner tried to call and complain about the service. Rather than being apologetic and calm, the owner continuously talked over her every time she attempted to talk. She informed him that the call was over and hung up. He immediately tried to call back, but was ignored. The real fun begins after this, when he began texting directly. I've included screenshots below of both sides of the conversation. As you can see he starts out with calling previous companies a "scam" and closing with a vague "that is on your karma." My partner returned a message already talking about how we know codes change, things might need to be replaced and we were open to that, but wanted better service than over-talk and being ignored. He then threw me under the bus, saying I don't understand codes, despite me asking questions and trying to explain to them both (the worker whose name is still unknown and the owner) that ripping the house up was unnecessary. He then devolved into condescension and talking down as though we hadn't already both tried to talk to him about these actual codes. My partner sent another message explaining, again, that the problem is not the codes and that it needs to be replaced, but that the "customer service" we received was very poor and that was our issue. He was then told the conversation was over. Despite this, he decided to send another text. In this one, he offered to refund the arbitrary $50 fee IF AND ONLY IF I didn't post a review. I did not accept his offer, as I feel more people should see this and understand exactly how he came to have such high reviews despite such awful service. read more

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Great communication with Jamie on the service I needed at my home. I never had my dryer ducts cleaned and another technician who repaired the dryer suggested I get my ducts cleaned. He responded within a reasonable timeframe and told me his availability. He arrived on time and performed the service I needed. I will definitely have him cleaned them again when needed. read more

Jamie and Oscar were amazing! Got in and got the job done right! Would definitely recommend using this company! Had a chipmunk build his winter stash in my dryer vent and they got all of the acorns out and installed a new cover to keep the critters out. Super professional and very friendly! read more

Dynasty Ducts - Air Duct Cleaning Near Me - Dunwoody, Georgia

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My ducts were extremely filthy. I had ignored maintenance for 20 Years. Yes I'd had the dryer vent cleaned a couple of times but the ductwork was not on my maintenance list. I contacted them through the web and they responded immediately. We communicated late Thursday afternoon, and they came here on Sunday and spent about four hours cleaning 18 ducts, and the dryer was the most clogged it had been. Amazing how much better it works when it's not clogged with five or six years worth of lint. You'll never find a better, more accommodating, pure professional service business anywhere! read more

So Jamie and his colleague hooked me up with clean HVAC. I had reached out to multiple services and he responded quickly. He asked to speak directly which I think was helpful to clarify what I needed and review my questions rather then giving a canned response. I have asthma and allergies and was moving in to a new home where I could already tell the HVAC had likely not been cleaned in some time. I went with Duck Dynasty as he didn't try to sell me a "sanitation" service I didn't need. Apparently it's a thing that some companies offer but can actually cause problems for the system down the line if it's not actually indicated. When he did come he gave me some warning the day of for his ETA which was helpful. He actually also called the day before to confirm the service which kind of surprised me since it was a sunday. They kept me updated of their findings while going through the system and showed me pictures and videos which was helpful. They were able to tell me what size filter I would need and the correct location to replace it and why. Since the filter was an odd size Jaime helped me locate the correct size filter online. He offered to come back to install it but I was able to manage with his previous instructions. I feel I can breathe easier now my hvac is clean and he did not judge me when I saged the crap out of my place when he and his colleague were cleaning out the vents. Again pretty knowledgeable so he actually knew some information about the cultural significance of sage which I appreciate as a nerd. Would totally recommend their services. read more

Asked for a quote for dryer vent cleaning through Yelp on Friday afternoon. Jamie responded within a few minutes, and after he asked a few relevant questions about the length of the vent duct work and location of outside vent, he gave me a flat rate price and we had an appointment scheduled for Sunday morning (!). (Only one other business responded and asked canned questions about the size of my home and the number of systems I have (?). Their quote was 50% more than Jamie's.) Jamie called 45 minutes before the one hour appointment window to confirm his arrival time. He came on time and got to work right away. He checked air pressure within my duct work and after also examining my dryer determined (and showed me) that the dryer was not producing the expected airflow. Because of the reduced airflow, lint wasn't making it all the way to the outside vent. He cleaned the vent duct work with vacuum and drill brush and removed about three handfuls of lint. He was very diligent about cleaning everything up and even replaced my vent hose for $8. The TLDR version of this review is that Jamie is a very conscientious business owner and worker who communicates well, keeps his promises, is knowledgeable and professional in his work, and does a complete, quality job. He's going on my neighborhood's list of recommended service providers. read more

Very helpful, thorough and professional! They had great availability and spent a long time cleaning ducts and dryer vents. Gave a lot of helpful tips for maintenance in the future read more

Great service by Jamie and Freddy First cleaning in 35 years. Very thorough and professional. read more

Sent them a picture of the job we needed, and when they got here they could not do it (but they had no problem selling me the part so I could do it myself). What they did do was so done so poorly that we had to replace their work 10 months later. Avoid this company at all costs. I am adding to my review due to their claim that it is "fake", and the threat of legal action. They claim to have not done any work for me, yet I have photos, text messages, and an invoice. I will no longer engage with them (here or elsewhere) as it is a waste of time, and personally beneath me. They have some good reviews (which led me to them in the first place) so maybe my experience was out of the ordinary. Either way, as I am a strong supporter of small business, I sincerely hope that my poor experience somehow proves to be a learning and helpful one for them in the future. read more

Good staff, got it done. Wish it was more affordable, but that seems to be the going rate. $399 per unit for a 2 story house with 2 units, $798 total to do the intakes to units. Not cheap but no unexpected fees. No scary upsell, just honest info. Would love to do the units to vents (other half) but that would run about $630? i think per unit or $1260 more - $2k is a lot. Air quality is important but just out of reach. Again, I think that's just the going rate in the industry, just saving y'all some calling around. I wonder if this industry could make more on higher volume lower prices to make it a regular thing for most middle class households since I've never even heard of the service / most people probably find it too expensive. Just a comment on the industry - this company charged in line and was solid. Before and after pictures from tech on my vents shows me - it was crazy dusty. And info from him that fine particles are what's in there and most basic filters only get say 60% of that. read more

Told me that wouldn't touch a job at my house for any price. ZERO STARS. Not a company I would ever recommend. Dynasty Ducts set their price(s) then tell you they won't stand behind them. read more

Very thorough and professional. They showed up on time and explained the whole process to me, including showing pictures of the before and after. They did great work! read more

Do NOT use this company. Absolutely do not use this company. Owner Jamie is rude and not professional. Made a huge mistake even contacting this company. Will yell at you and threaten to place a lien on your property for not paying INSTANTLY. I told him wait 5 minutes while i'm on a work call, but continued to slam me with phone calls and texts to pay the invoice. I told him give me 5 minutes so I can make 1 phone call to the owner. Can't believe there's this many positive reviews when the owner runs the business this way. You think I would run away for a $50 invoice? What a freaking joke of a company and owner. I paid the $50 within 10 minutes or so. Now after paying the $50, I ask for the videos and pictures the following day that were PROMISED after payment. And go figure, even after paying, nothing. I contact Jamie (and Netta), and he tells me to never contact his company again. So what did I pay for? Paid for you to go to this property to scam me of $50? Good job running the business. Also, if you just had the decency to treat your customers with some level of respect, you wouldn't get bad reviews. Don't give me a hard time and not provide what you promised because you got a bad honest review from me. read more

They did a great job and communicated everything that happened very clearly. Highly recommend them!

East to schedule an appointment. They came when they said they would and within minutes they cleaned our dryer duct so that our machine works like new! What a hugely impactful service! I will call Dynasty Ducts next year to get them to clean our ducts again as an annual visit is an important way to keep the dryer working and keep our home safe from the fire hazard of clogged dryer ducts. read more

We had an issue with our dryer not working up to speed and figured it was the duct since we had not had it cleaned in 4-5 years. The dynasty team answered right away and booked for next day. They were running a $99 special and within no time had found the issue and explained the fix. They were super respectful and polite. Definitely would recommend again! read more

I hired Dynasty Ducts and they did a great job! They sent 2 technicians, showed up on time (as scheduled), did their task effectively and without too much disruption. Their team could have done a final walk through to insure everything was properly in place but what slightly out of place was minor (I should have done the walk through before letting them go) all was good! read more

Jamie was really quick to schedule us and helped us with a dryer vent that was really clogged. We then hired him to come back and clean all of our Air vents. I really appreciated how he showed us pictures of our vents and what they looked like before and after cleaning. Jamie is a great guy. I definitely recommend him to anyone considering Vent cleaning services. read more

Jamie and his crew was amazing. They are very knowledgeable and provided us with suggestions to ensure the performance and longevity of our HVAC system as well as suggestions to save us lots of money. We will be calling them back to do our services in the future read more

From beginning to end, Dynasty Ducts was so great! Scheduling was very easy and they called me back right away and I was able to schedule within less than a week. They were very thorough and walked me through everything including the duct on camera, which was really helpful. I booked a maintenance cleaning of my dryer duct, and in the middle of the clean they found something wrong. A duct was disconnected and they had to do some drywall cutting and get in the walls to reconnect it and clean out the lint (a fire hazard) that collected in the walls. It's why my clothes were taking forever to dry so I'll appreciate this in the long run! They were able to fit me in and come back later that evening too to get everything taken care of which is much appreciated to get this fixed. Thanks guys! read more

I got a quote from Dynasty using Yelp's automatic quote request. I went with Daniel Wells of EZ cleaning who did a great job and matched a Groupon I found for one hundred lower than the Dynasty quote. When I replied to a follow up by Dynasty I no longer needed service I got a very snarky reply. I am appending this review after reading the owner's reply in this public forum saying the review is fake. My clean vents in Tucker GA are not fake. But with that said, his reply is consistent with the crap I got in private messaging. The replies from this owner got worse and worse, so much so I will file a complaint with Yelp. You decide for yourself. It started with, "I doubt they did they proper duct cleaning. GLAD IT WORKED OUT FOR YOU." It went downhill from there. This is the first time I've ever had to look up Yelp's policy on filing a complaint. What one would have to deal with as an dissatisfied customer isn't worth it. All other quotes were better, and like the company I used, willing to negotiate. Not this guy. Got attitude instead. read more

As a new home owner I needed a company to come out and look at my HVAC and Ductwork, glad I called Dynasty. Super responsive and pleasant to work with, as well as upon inspection recommended replacement vs cleaning. I'll certainly use moving forward and appreciate the transparency and referrals. read more

I had Jamie out today to clean the ducts on the HVAC system. It was a very smooth process and didn't take nearly as long as I thought it would. I was amazed at the quantity of dust that was removed. Jamie was very thorough and communicated well the steps he was going through. I felt the price was reasonable and we received excellent value. Look at the pictures! read more

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If you are in the market for a duct cleaning company, look no further! Jamie and his crew are knowledgeable, professional, and detail oriented. At our initial phone consultation, Jamie answered all of my questions and was very thorough in giving me information regarding my project. We easily spoke for more than 15 minutes. Jamie and Justin were also very patient when we had to reschedule our appointment because we had a gas leak (which Jamie detected, by the way!). Once Jamie and his crew finished, our house smelled as if it was brand new. For anyone doubting whether the deep cleaning is worth it, I can tell you with 100% certainty that it is. Walk, don't run to schedule your appointment! read more

Jamie was very professional throughout the whole process. First, he kept me updated on the status of his arrival and showed up when he said he would. Next, he worked quickly in analyzing my air ducts and was honest in his assessment. He was very knowledgeable and clear in his explanation of the condition of my vents and he didn't try to scare me into thinking I had to do anything now and/or spend money on unnecessary services or filters. He even checked my dryer vent and explained to me the changes in new systems and how I didn't have to do anything now but to be aware of potential costs in the future. Finally, he gave me a fair quote on services IF I decided to proceed but assured me that I didn't have to at this time. He even went so far as to give me advice on what a fair quote/service request should be if I decided to go with another company. He did all of this at zero cost. Even without having them actually clean my air ducts, I would highly recommend Dynasty Ducts simply for their honesty. Per Jamie's advice, I can wait for the services but when it is time, I will definitely give them a call. read more

HONEST--diagnosed what we needed and told us the extent of their services, as well as which competitor we may choose to get additional services. Who on earth is that honest in the utilities business?? I'll call them back in the future. read more

I had my dryer vent cleaned. Very happy with my service. They responded quickly with a quote and had me scheduled soon after. Very professional and knowledgeable. I will definitely be using this company for any future needs. read more

Highly recommend talking to Dynasty Ducts before choosing your duct cleaning service. Jamie was the only company I contacted that offered to inspect the ducts before quoting a price. The inspection was free, and to my surprise Jamie said that our ducts did not need to be cleaned yet. He could have easily shown me the dust in our ducts and said they need to be cleaned and cashed a check, but he said we have time yet and told me how to know when to have them cleaned. Then he told me how to help clean the air out in the whole house, and actually had me get a spray bottle which he filled with the solution he recommended. He refused to take any money for the solution or the trip out. They earned a customer for life with us. read more

Great service- timely and they did a great job woth communicating throughout the whole day. They cleaned up properly when finished as well.

I just had my house serviced and what a difference I'm telling you if you have not had your ducks cleaned in your house in over five years you need it done. the air quality is so much better your house won't get as dusty as fast he is good he knows what he's doing he's thorough I've sat here and watched him the entire time and he's so professional and courteous I would recommend anybody to them and I will definitely use him again he's amazing read more

I planned to get my air ducts cleaned as there was an odor when I turned the heat on over the past 2-3 years. Jaime came by, looked at my air ducts, and diagnosed the actual problem. My air ducts didn't really need to be cleaned. I appreciate that he didn't charge me and was honest about what the actual problem was. I would definitely work with his company in the future! read more

They made everything about this procedure easy. Communication was spot on - let me know what to expect - a rough over the phone quote and when he was on his way. Very professional and friendly. Was honest about where our vents were - about 60% - we could have gone another season. We chose to get them done and are pleased with the results. Would highly recommend! read more

I had never had my dryer vent cleaned. Jamie was came to the house within 48 hours of my call and had it cleaned out in no time! He also gave me a quote to clean my air ducts, even going so far as to recommend waiting until after pollen season based on the current condition. It is so refreshing to encounter a business owner that is not only great at what they do but open and honest about what will be the best option for my home and my family. I highly recommend Dynasty Ducts! read more

What a fantastic experience! This was the first time our air ducts had been cleaned. From beginning to end, Jake and Justin did an outstanding job. They were neat, put stuff back in the home of each area they worked on, didn't damage anything in the house, and were very professional. They're a fantastic duo. I'd employ these folks again if we needed them cleaned. Thank you very much! read more

We had Jamie and Justin (forgive me if I got his name wrong ) come to our home and clean our ducts on Feb 4th and I cannot emphasize how wonderful our experience was with Dynasty Ducts. We had several businesses come and give us quotes but we got the best bang for our buck with Dynasty Ducts. Not only did we like them, but they were fair and honest with what we did and did not need. Several companies tried to talk us into a Reme Halo Air Purification system in addition to duct cleaning. Jamie did not do this at all. We really appreciated the information and quick responses to our request for quote & service. We will definitely use them again in the future and highly recommend them to anyone looking for honest people, fair priced, great duct cleaning! read more

Highly professional. Thorough. Timely. I would recommend for dryer cleaning and other services.

Dynasty Ducts is by far one of the best companies that my family has had the opportunity to work with in servicing our home. They came out, diagnosed the issue with our dryer vent, took all measures necessary to get it cleaned, and didn't leave until their work was 100% completed. They were incredibly responsive, beyond friendly, and honestly a joy to work with. We will absolutely be using them in the future to maintain the ventilation of our dryer and additional ducts that require services. read more

Highly recommend them. They are reliable, easy to communicate with, and very professional. They were timely and called ahead of their arrival each time. They cleaned up after the cleaning and were all around pleasant in multiple encounters. Easy to recommend to anyone looking for a professional to handle their needs. read more