MY BMW EV wouldn't start so I called for a tow via my CHASE credit card roadside assistance coverage. In order to drive my car up the flatbed ramp the driver, Jose, needed to charge my 12v battery, which was hidden in my frunk. He was able to do it avoiding having to drag my car to the dealer. I am grateful for the extra care he demonstrated in ensuring my car was protected during transport. He is an asset to E&C Towing. read more

E&C Towing - Towing Near Me - Desert Hot Springs, California

I was broken down on the center median of the 10 fwy and called AAA. E & C dispatched Carlos to come rescue me. He was wonderful and I am beyond thankful for his help! read more

E&C Towing - Carlos, hooking up my vehicle, while I watch from the safety of his truck. - Towing Near Me - Desert Hot Springs, California

They suck and their people are liars who left us stranded for 30 hours due to their own drivers mistake .

Jose A. was very nice and understanding. My car broke down in Palm Springs and he had to drive me to LA. 120 miles distance. Excellent customer service and very professional. Thank you Jose for helping me. read more

Thank you guys so much helping get my truck back on the road. A Christmas miracle. They stopped to see if we needed help, and were able to. Thanks so much E&K! read more

Contacted them to tow my 35ft. Motorhome 1 mile. On Star roadside assistance would only pay them 500 dollars to tow it. They wanted 650 dollars for the 1 mile. I explained my situation to them and they didnt care and refused to help. They were unprofessional on the phone and rude. Will never use them again. read more

Booked through AAA, they were hired to tow my car to the repair show. 1 1/2 hours LATE from when the were supposed to be here, the driver calls me looking for directions. He then asks if I lived on a dirt road and when I said yes told me that I would have to bring my car to him. WHen I told him it couldn't be driven -- HE TOLD ME TO FIND SOMEONE ELSE AND HUNG UP A complaint has been filed with AAA read more

My EV was not going to make it to the next charger when I decided to pull over and call for a tow. I was stuck on the I-10 westbound near Cabazon. Miles from an on or offramp in either direction, I was stranded. Within 45 minutes Justin arrived with a flat bed as I requested. Justin could not have been more friendly or professional. I was within my AAA milage limit so the tow was free. When we are in trouble, we need others to help us. I am grateful to Justin for helping me. I went from 0% state of charge to 74% in 40 minutes. Thanks Justin!! read more

This company is awesome! They are professional friendly and go above and beyond! Thank you Rodney and AAA!( (Also our first driver, name?) Office staff...after hours made it possible to retrieve my phone, you are all super. Thanks again, Danny and Diane read more

When leaving Palm Springs and heading back to Los Angeles, on the 111 approach to the 10 west, I got a flat. AAA assigned the job to E&C. Sunny showed up, right on time, with a smile, in 115 degree heat. He was great. Changed the tire and I was on my way. Thank you, Sunny! read more

Had to be towed about 90 miles home from Cabazon after the first tow company would only tow me the first 65 miles. E&C was called by AAA to complete the tow. At first I was given an extended ETA and then Rodney called me to tell me his other tow job had cancelled and he was right around the corner. Rodney showed up about 5 minutes later and was awesome. I've had contacts with towing companies (both good and bad) for 30 years and couldn't find anything but praise for E&C and Rodney specifically. He was professional, clearly competent and extremely easy to work with and talk to. Have to say getting towed is never fun but I really enjoyed the conversation and interaction with Rodney. Ride back was about 3 hours and we talked and laughed the whole time. Almost took my mind off of the problems with my truck. E&C and Rodney were great to deal with. read more

I think this company is cursed and running by ghosts. Their phone number were disconnected and no one I can talk to. I waited all night and they never showed up. Terrible service, terrible people and terrible for the community. read more

WORST TOWING EXPERIENCE EVER!! E&C called and gave me an ETA of 2:00 pm. It's 3:27 pm and I'm still here. The driver passed my vehicle up on the 10 fwy, and l watched him chill at the rest area for like 35 mins. I called the driver that initially called me, and told him the tow truck had just passed me by. He stated he would have the driver turn around. He never did, he just LEFT after sittingat the restarea for over 35 mins!! Their company LIED to AAA and stated they were on location. A. complaint was made by AAA and myself, but I'm not surprised with all these 1 star reviews. This tow truck company ABSOLUTELY SUUUUUCKS!!!! read more

Not only did the driver beg me to keep the AAA call after going to the wrong offramp which AAA provided wrong infomration, the driver scraped nmy rental car and denied the damage as I heard it happen. Further he abandoned me and the vehicle because he said he finishes his shift in 15 minutes and couldn't go beyond the city of Beaumont to help find fuel for the hydrogen vehcile I rented. AAA is also in the wrong as they not only wouldn't help find a hydrogen fuel station, but sent inaccurate texts, couldn't contact the Tow Truck and obvioiusly sent a horrible tow company E&C instead of AAA Stagecoach Towing, which the California Highway Patrol gents highly recommended. I should have listened to them and not given E&C the chance. The owner or manager of E&C Towing, Rodney will not return phone calls and I now have to sue them. Fortunately, I met the wonderful team at STAGECOACH TOWING and they are so much better than E&C. read more

It's no fun when your tire blows out on a Sunday evening on the i10, heading from the desert back to Orange County. Thankfully, the whole experience with the tow was truly awesome! From the moment I called AAA to the time my vehicle got dropped off in Newport Beach, the service was excellent! I have Premier membership with AAA and it is well worth it. The dispatcher looked after me promptly and was courteous, understanding, informative and gave me an estimated wait time of 30 minutes. E&C Towing was booked to do the tow and I received a call not too long after my call with AAA. The driver, Noe, was polite, confirmed the location and then let me know his ETA. He arrived on time and was very nice from the outset. I drive a high-end vehicle and he took his time to make sure the car was driven up onto the bed carefully and tightly secured. The trip to Newport Beach was a pleasant one and we had a great conversation. The time passed quickly and when we got to the destination, the unloading of the vehicle and paperwork was simple and easy. An excellent experience and I would highly recommend Noe and E&C Towing if you need a tow. Thank you very much for your amazing service, friendly manner, professionalism and care. 10/10! read more

left me stranded on the road for 2 hours. dropped the drive multiple times stating where I was broken down wasn't their area. AAA wasn't any help. read more

I sold a car and filed the required "Release of Liability". A few months down the road I get a notice from E & C Towing that the car had been towed and was being sold at auction/leinsale. I sent them a letter saying i sold the car and they were free to do whatever they need to do with it. Now two months later I get a letter from a collection agency, threatening my credit, for $3000.00. I called E & C and they were rude, said it my fault and I need to somehow show proof that i filed the "release" with DMV. This Company is predatory read more

Stepson got into an accident on the way on to work and other tow companies were giving us a couple hour weights. Rodney was responsive with E&C towing and would recommend them to anybody in the Desert Hot Springs Palm Springs Coachella area. read more

E&C Towing - Towing Near Me - Desert Hot Springs, California

My driver, Chino, showed up within 15 mins of me calling AAA. Right off the bat he was personable, friendly and made me feel instantly comfortable. He asked where I was going and he knew the owner, I told him that I did too and he personally told me to bring it in. He loaded my husbands truck and I followed in my car. When we arrived...after filling out paperwork..the attendant turned me away. I was in total shock at the unprofessionalism and blatant bias. I was humiliated and didn't know what to do. I don't know another mechanic in the area. Chino stayed with me, spoke up for me and questioned their actions. He too could see clearly that something was amiss. He made a call and took me to a great place down the street. Walked me in and told the guy to take good care of me..which he did. I now have a new trustworthy mechanic. Chino is a class act. Chivalry is alive and well...an honest to goodness good person. That seems to be a rarity these days, but I got lucky. Thank you, Chino....you've no idea how much it meant. read more

Thank you for your great fast and accommodating service. Appreciated during the holiday time! All 3 employees were efficient helpful knowledgeable and kind. read more

some of the best people i know dont pay attention to these negative reviews e&c towing are good people God bless them they saved my friends on the side of the freeway when traffic was flying by them thank you E & C towing !!!! read more

Sonnie Matthew's from E&C Towing was fantastic. He arrived quickly and was extremely friendly and professional throughout the entire experience. He made my friend and I feel safe, which incredible since we are two women who were stranded in the dark on the shoulder of the highway. Thank you Sonnie for turning my awful night full of car problems into an evening filled with laughter and joy. I cannot thank you enough for alleviating my stress during such a turbulent incident. I highly recommend Sonnie Matthew's and E&C Towing in California. read more

Our vehicle had an alternator failure on Christmas night, stuck on the 10 freeway near Beaumont. AAA dispatched Stage Coach Towing, original ETA 45 minutes, updated then to 2 hours and 45 minutes. CHP stopped for us, (thank you very much!), and got us a quicker dispatch from E&C. Also got us off the freeway to wait for our ride and the tow truck. Jorge from E&C was the tow truck driver. He was very safety conscious, got us on to the flatbed and off the side of the road quickly, and was courteous and professional. Despite a crappy situation, it turned out ok and I appreciated the help from CHP and E&C. read more

We were on our way down highway 111 near Mecca Beach got a double blow out on our toyhauler, scared as hell since it was pitch black, as you can imagine, why!!. Called AAA and no one would take the call to help us. To our rescue came E&C Towing, with an incredible driver named Rodney, who went above and beyond his duties to help us get off that dangerous highway and get us to our designation. He was friendly extremely kind and very respectful and not once did he ever complain or quit. This guy started with a smile and finished with a smile. Rodney was a blessing to us that night. Thank you Rodney your awesome read more

E&C Towing - Thank you Rodney - Towing Near Me - Desert Hot Springs, California

Was broken down at 3am on the side of I-10 just West of DHS. Great job by these guys in getting my vehicle on the truck quickly and safely!!

BUYER BEWARE!!! I had to be towed because of an ignition switch problem. Front wheel drive, parked nose in ... so the tow driver figures out how to release gear shifter by disengaging linkage. When I got my car back from dealership, the shifter was not working correctly and I was told by AAA to contact E&C. Made numerous calls, was told by receptionist a manager would call back. I never did get that call. Last night, I found myself stranded because the shifter would not move from the park position. Called E&C again ... only this time, they said they were not the tow company that towed originally, when I proved them wrong on that statement, they then denied the driver was responsible ... all this from the very rude receptionist. I am working with AAA to mediate this damage ... but will certainly be asking in the future which tow company they will be sending so as not to get E&C again. read more

What a great experience. Andrew (Saunders) showed up within minutes of my call to help me with my dead battery. He was quick, kind and efficient. No fuss, no muss. I would definitely recommend E & C Towing! Five stars! read more

Love this tow company the deliver my cars to my other home on la cheap cheap cheap with great service !

PRICE GOUGING, ABANDON FAMILY IN 110 degree WEATHER, LIED TO AAA negotiate and agreed to pay $400 from a $450 quoted charge to extract car from soft earth. With AAA on the phone overhearing and taping the conversation, I agreed to pay the $400, tow driver instructed us to move the other cars so they could extract car from soft earth right then. They did not state they need special equipment. The driver entered his tow cab, and then exit to walk back to me then stating, the owner would not allow them to extract car and stated the owner has contacted AAA and another truck was being dispatched. So they abandon the family in 111 degree heat. AAA dispatcher I was on the phone with the entire time, stated the owner dispatch equipment to another call and did not know when they get back with us. ABANDON, there is more to the story and when I return from vacation will contact the The Riverside County District Attorney's Bureau of Investigation has set up a hotline number to report suspected price gouging during the state-of-emergency. Call the DA's Consumer Protection Price Gouging Hotline at (951) 955-0764. read more

E&C towing was the worst customer service. We asked for David from E&C towing to send a an auto service repair and he never did.

They were a AAA contracted towing service. While on the phone with AAA I informed the agent we were passing 2 gas stations (even on the same side of road) that I thought I should put $15 in tank to ensure serviceman at Chuy's had no problems. Not only did they refuse but quite adamantly and were rude about it. I was even going to tip the guy but wasn't about to ise that as some bargaining chip. Also when driver arrived he parked on the other side of the street from me. He looked as though he were trying to find who he was going to tow, mind you I was the ONLY car on the street. Then I get a call telling me the driver is there but cannot locate me again I AM THE ONLY CAR on the street. I inform them that i was looking right at him he only need to make a u turn to position his truck for the tow. This was at Farrell/Via Escuela FYI I will never allow this company to tow one of my vehicles again!! read more

10/10 would NOT recommend. Wasted 4 hours of my time letting me wait in the desert heat. Rudest lady answered the phone. EVERYONE from this company is rude and intentionally led us on believing someone was coming. Everyone Had a LOT of unnecessary attitude. Clearly don't care about customer service. We had a tow truck come help us jump a car (through AAA) and as he was pulling away, the car died again. We called the shop to have the tow man turn around, but she gave us a lot of attitude about it. Rude and unhelpful. AAA should consider using a different tow company in the area. WORST EXPERIENCE EVER. I hope no one has to deal with this company and is left STRANDED in the middle of the desert waiting for rude people who don't care. read more

Thank you to Tony, Evelyn, and Carlos!!!! E&C rescued us, our rv, 2 cats and a dog on I-10 just west of Chiraco Summit in 102°heat. This was our 2nd tire blow out in less than 90 miles and so we needed a wrecker to haul us in to Indio. Their helpfulness, pleasant attitude, and professionalism will not be forgotten. We joke about our adventure now but at the time, we were stressed!! Their equipment is well maintained and trustworthy. read more

Total shake down. Damaged our vehicle after attempted extortion and threats. Thinking they were careful and deliberate - I just tolerated their slow and lazy behavior only to find they caused serious damage to my vehicle I learned later. The mechanics agree their actions were negligent using the wrong tow points, angles and methods. Created a controversy with my road side assistance insurance in a failed attempt to get out of the assignment - then held us hostage while we tried to sort things out - against our will. Snarky, flippant and unprofessional. Can't yet verify any licenses or permits with city, county or state. Filing complains. Will update and fill in more details soon. Use caution. read more

Always quick to change a tire or come when I most need them thank you to all your wonderful employees! Great prices is always a plus

I highly recommend this company for integrity and kindness, above and beyond good service. Dylan you are en excellent person!

They always come through and have reasonable rates compared to other companies hustling you out of your money

Thomas is the man, needs a raise for the people/situations he has to deal with out there.

Unethical. Plain and simple. You think they are nice, til they hook up your car. Suddenly the price goes up and the service goes from decent to poor. Unethical. read more

I wish I could give this company negative stars!!!! Oh, I'm sorry did I wake you? Well AAA initiated my call at 1020pm and was advised that the "wonderful people" at E & C Towing would get me and my car to take us back our 82 miles home. After an hour with no updates, I call AAA the line, which updated me that my driver would be here by 1225am, great, no problem, right? Well by 1am no one showed up, we call E & C who was awoken by my husband to ask about our status since the AAA automated line no longer gave me an update. They stated they didn't have a call for us. After many round Robin calls with AAA, even with them calling the tow yard with us on hold, called several times with no answer. It's 240am and they finally decided to decline the job, hey thanks guys! Maybe AAA should reconsider partnering with companies that don't want to work. read more