I will from now on always drive the extra 15 to 20 minutes away to get anything hardware related…read more First of all to get any kind of service you feel almost as if you are bothering every single person in the place which by the way I saw at least six people working there that never once looked up as I was standing in the same place for more than 10 minutes waiting for service. To me you would think that they'd be happy to have any kind of customers instead of acting as if you're ruining their day by asking them for help I was getting a flashlight and you can't get them because they're all completely locked up if you're not interested in helping people then unlock the merchandise so that the people can help themselves.

I can't say enough good things about this place! At 79 it's difficult for me to do certain things…read morethat I used to do. These wonderful people assembled my new lawnmower and delivered it to me. She even lifted it out of trunk for me! It's these things that make a business more than just a business but a true neighbor! They have won me away from the "big box" stores for sure! Thank you Ace Hardware of Kent!

Since the stores are only offering curbside pickup, I had a lot of help choosing paint and stain on…read morethe phone. The person was very knowledgeable about the products. I chose builders white semi-gloss exterior paint to do door frames. For the porch glider I wanted a stain, and I told her the color I was wanting--a burgundy. When I arrived the employee came out with a lot of shades of burgundy stain samples. I chose one and she went in to mix the color. Fortunately, everything I wanted was 30% off, and I had a 10% coupon from online. I gave her my credit card, and she brought out everything. The addresses of the stores are confusing on the website, and HQ should fix them. This is the Chagrin Falls Store. The store on Aurora Road is the Bainbridge store. Employees at both stores, because I went to the wrong store, said customers every day get the stores mixed up due to the website. I would think this is an easy fix for IT.

Since purchasing our home this past winter, we've become a regular shopper at Sherwin Williams…read more There are two locations I travel to but this one is my favorite. It is very clean always, tons of help, and a great location. Each employee I've worked with have been patient with me as I try to make a decision on a color and they also helped me decide if I wanted to wallpaper in the future or not (they have wonderful wallpaper choices too that many don't know about). The service is great here but be aware since it is a popular location, it tends to be crowded but they do their best to keep the line moving. Go in the mornings or mid afternoon. During rush hour seems to be the busiest. The reason I am giving this four stars and not five is that I called in the morning to ask a few questions about getting paint for the outside of our house for touch up. When I asked if I should get Satin or Flat and what is normally used, the person on the phone said "Ma'am, I do not know, it is not my call, it's your house" in a very annoyed voice after I asked three questions before hand trying to figure it out. I understand it is early in the morning, but they are open and I would expect great service like I always have but I explained to the man on the phone that I apologize for pushing his buttons and I'll take my business somewhere else. I was very disappointed with the above interaction I had with the sales associate because I have always had a great experience there where the associates and managers were always very helpful and always lended a hand in helping me find exactly what I am looking for. I really hope the man I spoke to has a better day and treats his next customers with more respect. Other than that one instance, great store with some very nice employees.

We mainly go for the self serve dog wash. The water isn't very warm, the dryer isn't very…read moreefficient and it always smells musty. There are big, wet clumps of dog hair under and behind the wash tubs. Frequently we have to ask for towels and/or shampoo. Unfortunately, only the TSC dog wash and Pet Supplies Plus dog wash are open are open in the evenings when the two other self serve locations are closed in our area. Neither TSC nor Pet Supplies Plus has a very good set up

I went to tractor supply to buy a T Post clip tool. When I went up to the register to pay for it,…read moreI was quoted the price of almost $25. I said that on their website the tool was priced at $20. The woman said yes that's because they have different prices at different locations, depending on the popularity of the tool and the data from the ZIP Code. So simply by purchasing at the tractor supply located near my home, I was being forced to pay a 25% up charge! I was disgusted at how discriminatory and predatory their business practices were so when I got to my car, I looked on Amazon to see how much it would cost me to get the tool. Since it was only $15 on Amazon and it would come the next day, I purchased it there and went back into the store to return the tool. I told the woman why I was returning it and she said, "That's fine, we have plenty of other customers. " Not only do they operate under such dishonest and disrespectful business practices, but they are completely arrogant about it as well. I used to love shopping at tractor supply and now I'm completely sickened by the thought of it.

If you're on a financial budget and you need building supplies this would be a good start.read more

Another great visit to Repurposed Materials in Newton Falls, Ohio. This place is great and has the…read morenicest employees. Once again Paul and Chase absolutely rocked!! Unbelieveable how they maneuvered a large collapsible bin/pallet into my van (really too small for the job) but they DID it!!! This bin will become a hay feeder on the farm.

Sometimes when you buy stuff from Amazon you get exactly what you ordered which is Chinese crap…read morefrom Amazon. Wife and I have been working on our kitchen and it's been sometimes less than a fun task. We were in need of a simple pendant light and led low voltage under cabinet lighting. Home Depot and Lowe's certainly had a selection but not exactly where we were looking for. My wife found the exact pendant light that she wanted and although they could order you a new one they would sell you the one right off the floor for 35% off! Of course there was nothing wrong with it and we were elated to get this really cool light. Next we had to get some help with the low voltage LED lighting This is kind of a task specific lighting and it's not very easy to order or plan but fortunately our sales woman was ready and up to the task. Once we provided her with measurements we were able to see the styles of lighting that she had to offer and even offered to have the company design the wiring schematics for the lights which was fantastic. I wasn't exactly sure how long a run I could have or how many of these LED lights I can stack on a controller. Is it more expensive than home depot? Not by much. But what you get is somebody that knows their crap and knows how to help you. Step in Mars give it a shot see if they can help you. They were great to us.

I was very lucky we bought the huge great room ceiling fan from Mars Electric back in the 90s. When…read moreit appeared failing in 2024, we went to Mars 30 years later and their staff jumped right on it. Didn't try to talk us into a new fan. Instead they looked it up the original purchase and specs, got with the vendor, determined the right parts, got us the right directions. Now we have a fan operating like new for a fraction of the cost of an uninstall, buy new, and reinstall. The 90s choice of MARS saved us money in '24 also.

No complaints with this establishment. I saw an item online that I had been looking for at a great…read moreprice no less, but did not see a function to buy it ahead of time and pickup in the store. So I called the store (old school alert) and was able to speak to an actual person. The woman on the phone was very pleasant and confirmed there were plenty on the shelf. I drove to the location and found it to be very neat and organized. I quickly located what I was looking for and was on my way. Everyone I encountered was welcoming. It gave you that old country store warmth feeling as opposed to a big box store. I will keep them in mind for future needs.

The selection and value are ok to good. People are very rude and talk down to you when you question…read moresomething. Employee's need additional training in customer service. From the supervisor all the way down. Not sure where they find these people.