Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

It is my belief when you hire anyone into your home you are walking blindly that they are honest…read moreand have a true knowledge that work performed will fix the problem. Sals heating has been working on our boiler system since 10/20/25. From 10/20/2025 till 1/2026 Sals has charged us 6,102.00 On 2/10/2026 we were presented with two more estimates: 1) 3,627.00 for further repairs . 2) 18,180.00 total replacement of Boiler It is my fear that they feel an additional 3,627.00 will not fix the boiler in entirety so they included an estimate of full replacement of system. 2) Replacement of boiler system in its entirety: 18,180.00 We have moved on and will not be using Sals service for any additional repairs/work This matter will appear on your website reviews and am submitting to the BBB

I would highly recommended this co. When I called it was not a appt clerk. It was the owner ,…read moreimagine that. Very refreshing to talk with a person that knows about plumbing and not just a person to make a appts. I had a kitchen leak under the sink. I knew where it was leaking but I am not a plumber. Boris and Mark (the gentleman that come out ) were very professional and very knowable. They did not try to upsell me and I feel they were very reasonable for what they did. I did go to them because of all the great reviews on Yelp and I can say they do stand by the reviews . I will use them again for any plumbing needs that I have . It is so refreshing to find a co that is dependable , reasonable and do what they say. If they say they are coming out , they come out. Not alot of people do that. I really feel like this co is a hidden gem. This co has all of the credentials but not the high price tickets. Dont get me wrong there in business to provide a great service without taking you for a ride. Thank you Boris and Mark!!

I needed a plumber to come out because my sink was completely clogged up. My kitchen sink was…read moredraining slowly and after trying one of my mother's home remedies let's just say it didn't work and got worse. After checking online and looking at all the reviews I gave them a call. They not only cleared my drain but saved me some money because he thought he was going to have to replace some pipes. Thank God he tried something and it worked. They also replaced my faucet, and I could not put my PUR water filtration system back on the faucet, so they came back over the next day free of charge and purchased an adapter and put it on for me. This company was great the technicians and the manager Borus. I would highly recommend this company. They are professional and are not like most companies that charge so much to do the job. I am completely satisfied. Thank you guys for all of your help I will be using their services again in the future.

Hot Water Tank I called Mike and he responded immediately,…read morecame out the next day for my mom and was able to quickly fix the issue and get my mom up and running. she was so excited with how they handled everything..i would highly recommend as they have done other work for me as well and I have always been happy

Replaced water heater and a sump pump…read more These guys are total pros. They show up in uniforms, know what they are doing and are pleasant to work with.

This service was right on time and helpful!!! The technician, Leo, was very knowledgeable and a…read moregood resource!!! He knew exactly what to do and fixed our furnace very quickly. The service was also very reasonable. Medina Heating and Air Conditioning was able to give us service the next day after our call whereas other companies could not provide service for a few days which would have been over the weekend. I would highly recommend this company thanks to Leo!!! It's also #Service Star Shout Out Week!!!

Medina Heating just replaced our 22 year old central heating and air conditioning. They did a very…read moreprofessional job and the new installation was done in a timely manner. The new sheet metal, plumbing, and electrical was all assembled neatly and well fitted; much better than the original installation. Their people were hard working, prompt, and explained what they doing and how to operate the new system. I highly recommend Medina Heating..

Our drains blocked up on Thursday and our regular plumber could not come out for 3 days So, we…read morecalled Bers on Thursday to snake our drains. They did so and charged us $625. $200 more than our regular plumber. And no senior discount. On Saturday, the drains started popping and gurgling again. When I called on Sunday, I was told that they would call me back on Monday morning and the work should be warranted. I ended up calling them on Monday because I didn't hear back from them. I was told they did not warrant their sewer work and they would charge us another $425! A company that doesn't stand behind their work is not trustworthy. We are senior citizens and need our water! We cannot flush the toilets without severe gurgling in the drains. We can't shower without the toilets gurgling. We have to call another plumber because I will not give these people any more money, especially if they won't warranty their work!

Came out for a estimate in June 2020. Nate the sales representative was very short and spent maybe…read more5 minutes in my home. Threw a verbal quote of $3k for a furnace and offered to do a gas line relocation for free if I agreed to the job. He hurried and had no interest in listening to me. Said he would call me and send me an email with estimate. Never heard a thing for over 2 months. Called the office today to see why I never received a quote as I am if I am finalizing my estimates before winter. Turns out he did not have my name, number, and email right in the system. Was told by the representative that answered the phone I would receive a quote by email. For once the quote actually came and was not $3k. Poor customer service and cannot ever keep their quotes correct.

Got an appointment the next day. It was for the estimate, but he was able to fix it the same day.read more

From the owner: Reliable Basement and Drain, a Veteran owned and operated company since 1999, has completed over…read more100,000 projects in Northeast Ohio. We service North Royalton, OH, Cleveland, OH, North Olmsted, Elyria, Amherst, Vermilion, Westlake, Huron, and the surrounding areas with Basement Waterproofing, Foundation Repair, Drain Cleaning, Plumbing, and Water Heaters. We are a One Stop Shop for all your plumbing and basement waterproofing needs. We do not hire sub-contractors, and our technicians are vetted and certified professionals. Contact us today to schedule your service or a free estimate.

Quick to respond with great communication leading up to our appointment…read more Dylan was professional and very kind. I would highly recommend them for an emergency repair.

pleasant tech. educational instructions. Slightly on the High side $$ Work probably wasnt…read morewarrented, but I had the part - please just adjust. ty

made appointment for a non emergy .plumber came out on time and fix my problem and gave me quote…read morefor the next job

In May 2024 my sub pump in my house failed and a nice guy by the name of Nick came and replaced my…read moresub pump taking only 10 to 15 minutes to do the job and I was charged $650. Now here we are in April 2026 my sub pump failed again. I called and was told that my previously purchased sub Pump was under a three-year warranty so I would not have to pay for a new sub pump just labor cost. Someone came out and told my husband the cost would be $450 to replace the sub pump and then suggested he buy a better sub pump with the labor would be $750. My husband requested I only want the sub pump I purchased with the warranty. I do not need the labor. The plumber then left refusing to give us our sub pump and said that's not how we do business. IT WAS NOT DOCUMENTED that it's only under warranty if their plumber replaces it. I've called and inquired of the sub pump we purchased and they told me they would get back to me and have never gotten back to me. They are in fact avoiding me Getting a Lawyer by the way!

Service was great Andew went all out to make sure I was satisfied with the work that was done, Made…read moresome suggestion on work that I will ask later. Could not give a 5 Star review because I am not knowledgeable with the phone sorry.

Matt S. #8106 showed up on time. sent a text because I did…read morenot hear doorbel. also had office call because I did confirm the appointment on the app. Listened to everything I had to say about what we have already worked on to try and clear pipes. Fixed the plumbing and did it quickly and even gave us a senio discount. would ask for him by name whenever we need Roto Rooter

Quick service and at half the cost. Its a no brainer! Great father and son outfit. These other…read moreservice companies, are just plain gouging people.

Never had any problems! Get my yearly mantainence done at home after seeing them take care of work…read moreand other properties. Trust on them to take care of you. They showed me how to take care of my humidifier filter too and save some money but I'm too lazy for all the filter changing and stuff. Great guys. I let them in the door, show them where to go and I relax. They make sure to give you a call when leaving the previous job to say they'll be on their way and the ETA.