Visited this shop once again while on vacation. Every visit to this shop has been an A 1…read moreexperience. Needed new cleats and pedals after a near disaster on the bike trail when I could not get my foot out of the pedal. Connor was absolutely amazing. Knowledgeable, patient, and willing to go the extra mile till I was comfortable with the set up he provided. Just did a test run and the new equipment works perfectly. Thanks, Connor, for getting this senior citizen comfortable on her bike again.

When you are in need of service, this is the place to go. The knowledgeable staff is more than…read morewilling to help. Yesterday's 33 miler left me with a popped spoke. I have to lead a ride in the morning with WAB. No one but Trek could get me back on the Trail as quickly as they did. Thank you again for the prompt attention and repair.

This was once more the exact things I love. I was traveling 13 hours away from my home town and…read morefound this place. I found it because as I searched on my phone this was the closest place to where I was working at that day. I pulled in the parking lot and felt like this would be fine but likely just mediocre since it's an old building. Yet what did actually take place is that the second I walked out of my vehicle I could already feel the vibe here. It was instantly calm and relaxing here. I was not sure what to order but my favorite thing that does happen is when I ask the servers at a restaurant what would be best to order especially when I haven't been to a certain place yet. I got great easy recommendations and grabbed those. The food was simply good and the whole feel in here was very nice to come to. I did have to tell my server that it was not good nor was she good either. So I took a quick video of it. https://youtube.com/shorts/cTRzPYCfloA?is=B9OPBoDb9rHKhaX9

First time here and enjoyed a cold brew coffee! I got it with caramel but there are multiple…read moreflavors of syrup and even sugar free options! The barista was kind enough to add whipped cream to mine. The place has seating inside but lots more outside, as well as a stage area and even a mulch area for people to bring chairs if you wanted! Would go back to try more drinks and even some of the food!

If you're a casual rider who enjoys cruising around the neighborhood, this shop will not be the…read morebest fit for you. It's geared more toward the serious cyclists with high-end bikes, such as those costing well over $1,000. Unfortunately, if your bike is worth less than that, you will not receive appropriate customer service. This shop has a tendency to focus more on the expensive bikes, and your bike will be criticized in a way that feels dismissive and discouraging. If you just need a basic repair to get back out on the road, you will feel out of place here. It will be worth considering other shops, having a friend help you, or even checking out online tutorials to handle simple fixes on your own.

Thank you Chris for the warm welcome & knowledge. This team really knows their stuff. Don &…read moreJennifer were also helpful in answering all of my questions.

Exceptional kind and informative on how to get my trike assembled!…read moreI highly recommend him!

Awesome service. Saves me a ton of time and effort loading my bike into the car, lugging it to the…read morebike shop, etc.

A full service bike shop with beautiful bicycles and bike accessories plus trolley trips and tours…read morearound Richmond. Situated in the quaint old warehouse district of downtown Richmond. Three levels, you can shop for chic Bicycle accessories, bicycles themselves, or rent a bicycle to take a tour of the city. You can also book trolley car tours here with absolutely top-notch guides. The guide we had was a retired university professor and knew all kinds of tidbits of Richmond history. The tour guide even pointed out great eateries within walking distance of this shop. Located right downtown and pretty much right on the waterfront of the James River. Exquisite! Not to be missed!

My sister and I decided to treat our friend to the Upper SHirley tour for her birthday. Anne is…read morephenomenal! From the beginning of planning all the way to the end of the tour Anne provided nothing but exemplary service!! Anne is a very kind, caring and sweet individual who is passionate about what she does as shown in the details of the tour. In addition, to her many talents she surprised us with singing for us while visiting Westover Church! She has a beautiful voice!! Anne answered all our questions before hand expeditiously and was available by Facebook messenger, phone and email. Coordination and getting in contact was super easy. We had brought our own decorations with us to decorate our friend's bicycle for her birthday and Anne did an awesome job!! The birthday girl was ecstatic! Ahead of time you indicate your height so that your bike can be adjusted. If you prefer you can utilize your own bike. I find it more convenient to use her bikes and they were comfortable, had three gears and a nice basket to stores your things. Included in the price are some snacks which consist of a peach or apple and seasoned pecans or walnuts and a water bottle. I recommend bringing an additional water bottle or bring a camelbak if it's super hot. Anne was nice enough to start our tour earlier as a request to avoid the hotter parts of the day. We began our bike adventure from Upper Shirley vineyards with stops along the way to learn some history including VCU Rice Center, and passing many plantations. It's a lovely tour that allows you to bike throughout america's history despite it's harsh realities. Majority of the route is along part of the capital bike trail (which the capital trail is 52 miles). Although you won't be biking the entire route, the tour is 14miles. You do have stops along the way. It's do-able if you don't necessarily work out on a daily basis, but fair warning you may get tuckered out. There's some slight inclines nothing major but my out of shape self was beat, but I did it! :) At the end of the tour you return back to Upper Shirley Vineyards. Anne provides nice cold wet towels infused with lavender to cool off upon your return. You have the option to add lunch for an additional price. We chose this option and it's well worth it!! Anne has a good network within her community. The food at Upper Shirley was delicious it included an entree, a glass of wine, and two shared appetizers. I think the tour itself includes the wine tasting only and you can possibly exchange the tasting For a bottle of wine instead. This was a great way to celebrate! I highly suggest it for anyone who likes to bike, likes history and or enjoys wine! A unique way to celebrate birthdays, do a family outing, bachelorette parties, girls' day out etc and or date nights and to stay active, enjoy the outdoors and explore! PSA - (could stand for personal instead of public service announcement haha) Do NOT try to take a selfie on a bike while riding on a rocky or gravel path. Trust me. I got cocky, because I did it the first time on the ride and no issues and on the way back I took a second selfie and wiped out! The wipe out H-U-R-T, but Anne was super nice about it and was very compassionate and caring. She ran to my aid and cleaned me up and bandaged me. She even offered to get her car and take me back. But I said I was okay to bike back and I was. Even after we got back to the vineyards she attended to me. So you know you're in good hands if a mishap should happen, even if it is your own fault :/ Sorry Anne! Thanks for taking good care of me!!! Recommendations: Bring an extra bottle of water or Camelbak if it's a really hot day. Use sunscreen. Bring sun glasses Wear only sneakers or sandals that are secure that have a back strap to it. No flip flops Have a good time! It truly is a wonderful time! Be safe, don't act like a fool like I did ;)

This was my friends and I first time doing electric bikes and they were so fun! We originally had a…read morestart time for 12pm but we were running late so we called and were able to push it back to the 2pm time. Jill and her husband were super sweet and great! Helmets are required for insurance purposes. Jill gave us a map and had great recommendations on bike routes so we could see the most. It was a really cool experience and definitely highly recommend best way to see Yorktown. Super bike friendly! It was $25 per person so not bad at all.

Me and my wife took a 2 hour Segway tour around Yorktown historical district. First time riding a…read moreSegway but it's real easy to learn and within a few minutes you're ready to go. Great weather and a great guide made for a relaxing and fun 2 hours. Highly recommend this tour with this company

I don't usually leave reviews...BUT this time I will for good reason…read more Our 8 year old daughter has down syndrome and has had trouble learning to ride a bike because of muscle tone. She's too large for the regular children's bike with training wheels preventing us to ride as a family because of her different abilities. Then we found Matt at Trailhead Collective. He's an answer to our prayers He has helped us try a few options to help get our Lily girl riding a bike and we are super thankful for him! Matt is incredibly gifted and has a heart for our special needs friends. I highly recommend you give him a try. Sincerely, A mom that is thankful Matt is willing to go the extra mile.

Wonderful bike shop with friendly knowledgeable people. Great service at more than fair prices…read more So good to know there are still gems like this place to be found! I have definitely found my new bike shop!