Been a patient of this practice for years. Friendly staff both Dr Eisenberg and Sona made by visit…read morerun smoothly. They also have amazing options for glasses and sunglasses.

After the abysmal way your incredibly rude and grossly incompetent staff treated me, shoddily…read morecobbling together a pair of glasses (for which I paid nearly $600 WITH INSURANCE) they KNEW were wrong, it will be a cold day in hell before I ever set foot in your business again. This would never have happened if Dr. Alpert was still there. P.S. STOP with the harassing emails begging me to make another appointment.

Everything went well! Everyone in my family gets glasses from Warby Parker and they are great! If…read morethere is a problem, exchanging or having them correct a lens or frame is so easy! We love Warby Parker!

Having two children who wear glasses, I initially thought investing in frames from Warby Parker…read morewould be a great choice, especially with their complimentary adjustments. Unfortunately, my experience has been the complete opposite. I have gone into the store multiple times to have the glasses adjusted because the frames frequently become loose. Every time, I've felt like I was inconveniencing the employees simply by asking them to provide a service that Warby Parker advertises as included. They even boasted about this when I purchase the frames! But my most recent experience was the final straw. The employee took the glasses out of my hands and slammed them down on the counter while mumbling something under her breath to the other worker. I was genuinely shocked. The other worker stood there shocked as well watching her act this way. I reminded her that complimentary adjustments are included with the glasses, and she didn't respond to me. I have never felt like I have inconvenienced someone so badly. And while the other worker stood there watching her act like this, it was mortifying. When she handed the glasses back to me, I asked for her name because she flipped her name tag. Her response was, "I apologize for my behavior. I'm just having a bad day." Having a bad day is understandable. Treating a customer disrespectfully is not. A difficult day does not excuse slamming a customer's belongings on the counter or making them feel unwelcome for simply utilizing a benefit that comes with their purchase. At that point, I decided to take my business elsewhere. Warby Parker lost a customer. And it wasn't solely based off this staff members "bad day". It was the accruement of all the other times you made customers feel bad prior. Free adjustments mean very little if customers are made to feel like a burden for asking for them.

Wayne switched my lenses into my new glasses. 2 other eyewear places couldn't do it…read more I highly recommend Wayne Bob Moore Woodland Hills

Excellent service, great selection of eyewear. My glasses…read morewere fixed in minutes at no charge. Can't recommend this store enough.

they are so nice and helpful, Helping me about my mom…read moresunglasses, very professional , thank you

Thank you for being the only place I could get my son glasses right away when it was an emergency…read more He lost his glasses and cannot see without them.

My significant other and I have been patients at Luna Optometry for four years now. During COVID,…read moreour longtime optometrist moved out of the area, and we are happy that we found Dr. Emily James and Luna Optometry. The office is very comfortable and welcoming, and Dr Emily James and the team take exceptional care of their patients. Every time that we have visited, everything runs efficiently and promptly. Everyone is so friendly and kind. Dr. James is extremely knowledgeable and incredibly detailed with her exams. She has excellent communication skills and makes you feel so comfortable. I truly enjoy the time that I am in the office for my annual exams. I can't say that about all medical appointments! For those looking for glasses, the selection to choose from is large. There is something for everyone. If you are looking for contacts, there are many options available to meet your needs. It is a breeze to schedule an appointment, either online or by giving a call. The office is located in Gelson's Village Calabasas, which offers plenty of parking. I highly recommend Luna Optometry for all eye care needs.

I recently had the pleasure of interacting with Dr. Emily James at Luna Optometry. Even though I…read morewasn't a patient, I was truly impressed by how welcoming and kind she is. You can tell she has an amazing chairside manner because the whole team is just as friendly and accommodating. Plus, the practice is spotless and equipped with the latest technology, which makes it feel really top-notch and modern. If you're looking for a place that's not only welcoming but also super clean and high-tech, I definitely recommend Luna Optometry. Dr. James and her team are just fantastic!

Dropped in unannounced and was immediately greeted my friendly staff. I needed my glasses adjusted…read morebadly and Nelly was the person who assisted me. She not only carefully fixed my reading glasses, she also took the liberty to fix my sunglasses as well. As an out of towner, I definitely recommend coming here even if its spur of the moment.

Wish I read these reviews before coming here to this location. DO NOT GO HERE!!!!!…read more There are other LensCrafters locations that are so much better - save yourself the trouble. The front desk workers are absolutely awkward and unhelpful (except for Heather, white young lady with black hair), the doctors are just rushing their appointments/giving out incorrect prescriptions, & the manager (maybe Jenn? Older white lady with blonde curly hair) has the most horribleeee attitude. I've spent 4 weeks back and forth due to being give the wrong prescription, scratched glasses, and only to come out with "you should've bought the protection plan I don't know what to say". Will be emailing corporate as well to make sure this is known about this location.

They keep your appointment moving fast. One thing I liked is that they allowed me to choose and…read morelook at frames on my own; then when I was ready they helped e check out. My glasses were done faster than the 10 day time frame.

Bought two pair and they have completely fallen apart. Called and asked for a manager to call back…read moreand never heard back. The glasses are cheap plastic and they give Plastic cases with no cloth. I just called and nobody answered.

I've been coming to Michael C's for the last three or four years with my son! My son was a young…read morechild getting glasses and Michael made it seamless and fun for him. He's very knowledgeable, kind and has a great selection of glasses for all ages. I live in Encino, which isn't far from the shop, but as we know, there are many different optical shops in the valley. I will only go to him and even got glasses for myself this last visit. He doesn't try to sell you anything you don't need or doesn't fit right and isn't pushy at all. I even went in once earlier this year to inquire about a piece missing from my older, favorite sunglasses and he was happy to help!

Loved that Michael was so hands on. He nearly took all the glasses off his shelf while trying to…read morefind a pair of glasses for my daughter who's pretty picky, hehe, but he was able to find her a pair. He will also NOT sell a pair of lasses that don't fit your child's face properly, not like other optometrist shops I've visited who have tried to sell whatever she's picked, even if the lens's size didn't make sense for her. Went in on. Saturday and had my glasses by Wednesday. My daughter needs a special prescription and he was able to make her aspherical lenses perfectly.

-5 STARS I visited the store to make a return and was…read moreextremely disappointed by the level of customer service I received. When I arrived, there were two employees assisting a single customer who was making a purchase of more than $2,000. An employee named Arien (I assume this is his name as it was on the return receipt, but could very well be the other employee working) asked what I needed, and I told them I was there to make a return. I was told they would help me in a few minutes. After waiting about 10 minutes, Arien thanked me for my patience and again said they would be with me shortly. I explained that my return would only take a few minutes, but they continued assisting the other customer without helping me. Another 10 minutes passed, and instead of assisting me, Arien suggested that he could CALL ME when he finished with the larger purchase so I could come back later! I was genuinely shocked by this response and again explained that my return would take only a few minutes. It's important to note that the other customer wasn't even checking out yet--they were still browsing frames while both employees spent the entire time cleaning, adjusting, and preparing glasses. At one point, the customer himself even told the employee that it was okay to help me with my return first, but the employee still refused. After waiting approximately 25 minutes, and only once it was obvious I was becoming frustrated, the employee finally processed my return. The transaction took less than five minutes. When my return was complete, the other customer was still browsing and had not yet finished selecting frames. Prioritizing the potential value of one customer's purchase over providing timely and respectful service to another customer is unacceptable. Every customer deserves to be treated with the same level of professionalism, regardless of whether they are making a large purchase or a simple return. This experience was frustrating, dismissive, and far below the standard of customer service I would expect.

I came in fully intending to buy three pairs of sunglasses, but the checkout experience completely…read morechanged my mind. Instead of simply ringing up my purchase, the employee kept pushing the loyalty program, overpriced lens cleaner, extra cases, and other add-ons over and over. It felt like I couldn't just buy what I wanted without being sold something else every step of the way. The constant upselling became so frustrating that I walked away without buying anything. With so many places to buy sunglasses, I'll be taking my business elsewhere in the future. If this is the customer experience they're proud to deliver, I can't imagine how many sales they're losing without even realizing it

So nice there. Great selection of glasses. They had knowledge of their products and made it all…read moreeasy.

I had a truly terrible experience at Dr. Lucas' optometry office, and I would strongly advise…read moreanyone to avoid this place if you value your eyes, time, and money. From the beginning, the service was unprofessional in every aspect. Dr. Lucas prescribed glasses that were much too strong for my eyes. I immediately experienced dizziness, headaches, and eye strain, and I could not read properly. When I returned for a second exam, he gave me another prescription, but again it was too strong. Ten days later, when I got the new glasses, I still could not see comfortably--whether on my phone, laptop, or reading. On the third visit, instead of apologizing or correcting the mistake, Dr. Lucas became dismissive and rude. He even asked me what number I wanted for my prescription. I told him that if I could prescribe my own glasses, I wouldn't need to see him. Rather than listening to my concerns, he gave me long, unnecessary explanations about the prescription numbers, which only made things worse. All I wanted was the right lenses to be able to read comfortably. The front desk staff was equally rude and unhelpful. Michelle, in particular, acted as if my concerns were personal attacks. Making appointments and picking up glasses was a nightmare. In total, I had to go there six times for one pair of glasses. Eventually, I gave up and told Dr. Lucas the prescription I wanted myself--and that finally worked better than what he gave me. To put it in perspective: for my right eye, he first prescribed +2.50, but when I asked for +1.75 instead, I could see clearly. That says a lot about the accuracy of his exams. On top of that, because they changed my lenses three times using heat, my own frame (which I had to provide, since my insurance wouldn't cover another one) was damaged. The coating around the lens started peeling just days after I picked them up. One lens even had a fingerprint smudge permanently embedded. When I called about it, Dan at the front desk was rude and dismissive, telling me they couldn't do anything and that I should call my insurance instead. I originally chose this office because of the high reviews on Google and Yelp, but after my experience, I can't understand how those reviews are genuine. Either people don't realize the harm, or the reviews are not authentic. Bottom line: This office is unprofessional, careless, and disrespectful. They wasted my time, damaged my frame, and put my eye health at risk. Please save yourself the trouble and avoid Dr. Lucas' office.