Just the worst experience @warbyparker . Went to replace a broken pair of frames and was informed my prescription had expired and I would need a fresh eye exam. I said okay and made appointment for the following day. I arrived 6 mins late for the exam and was informed that because I was outside the 5 minute grace period they would have to reschedule me. Mind you I only really needed to replace the frames as the lenses were still good. I walked out since this is not customer centric. @warbyparker is not the only eyeglass game in town. I'm taking my money elsewhere. read more

Warby Parker Topanga - Me having to wear sunglasses in the meantime. - Eyewear & Opticians Near Me - Canoga Park, California

Everything went well! Everyone in my family gets glasses from Warby Parker and they are great! If there is a problem, exchanging or having them correct a lens or frame is so easy! We love Warby Parker! read more

My sisters dog ate my favorite WP glasses last night so we are here trying to get them repaired. I showed them a pic of the dog and they said it was worth it lol LOVELY employees and a beautiful store!! I have so many pairs of WP glasses but have a few that I like more than others. Hopefully she can fix them!! read more

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Everything went well. On a very busy Sunday, 2 weeks ago I had the pleasure of working with the store manager. She expertly fit a pair of glasses on my face making sure progressive lenses would work perfectly. I received my glasses yesterday and they are perfect. A wonderful location with caring professionals. Highly recommend this location because of the employees. read more

Love it all! The best customer service, always friendly and helpful. Appreciate Warby Parker offering quality eyeglasses & sunglasses; available is stylish models and at reasonable pricing. Every visit makes me :-) Most recently, I was assisted by Javier at the Topanga location who was incredibly helpful, patient, and friendly. I've been shopping for eyeglases at Warby Parker locations for years with great experiences every time. read more

While walking through the Westfield Topanga Mall, I came across Warby Parker, the eye glass frame store. I had never heard of it, but was told they had discounted frames. Wow, what a place. I was going through the store fast, and saw price ranges from $95 to $179. What was surprising was that they had numerous really good and fashionable looking frames. And the prices include your lenses (if you bring your prescription), with non scratch, anti glare and UV protection. Transition is $100 more. They take only two types of vision insurance, but will supply you an itemized invoice to file for reimbursement. They also provide eye exams (not sure if there is an extra charge for this service). Executed orders will be shipped to your home. There is a lot of buzz about this place, because you can get hip glasses without having holes in your wallet. Most impressive of all, for every pair of glasses sold, a pair is donated for someone in need. read more

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They have a great selection of frames & their customer service is outstanding. The only issue I have is that they are very expensive. Warby... watch out for the online glasses sites. I can purchase 2 sets of glasses for less than one pair of Warby glasses. Also the online sites deliver their product 2x faster read more

I love Warby Parker. They have trendy frames and the price is decent. I get a lot of compliments on the various frames I have from here. Joanna at this store is absolute best! Another review called her an eyeglass wizard and that couldn't be more true. I drive to this specific location rather than the one much closer to my home because her customer service is unmatched. She takes her time to make sure you are totally happy. read more

The doctor here is terrible! She was desperate to sell me a thinner brand of contacts just because they were more expensive. They got stuck to my eye. I had to come in and the person who took them off was visibly shocked and took nearly an hour to do it. He instructed me to return the following Tuesday, and upon my third time coming I was told again that they wouldn't be able to give me any other brand of contacts and I would have to come in a fourth time. Ridiculous, awful business. read more

I went into the topanga mall store and had the best experience. Mallory is beyond kind and so knowledgeable of every pair of eye glass and her opinion and suggestions are spot on. I also had my eye exam done there and the optometrist was second to none. Nikki, the manager was so kind and caring and incredibly helpful with my niece. I am so grateful and thankful that I have found the place for all my eye care needs. I cannot give them enough stars you will not be sorry. read more

I've come here a few times and always get good service. The employees are helpful and friendly and you dont have to wait before someone comes to check on you. They also seem to enjoy their jobs. I own four pairs of Darby Parker glasses now and love them all. read more

Warby Parker glasses are an absolute waste of money. After 3 months the film wears off the glasses and it's like looking through stained glass...the frames are cute and cheap but the lenses are basically crap...they blame you for improper care...I'm very careful with my glasses especially after investing $450 paying for upgraded lenses that only last 3 months. read more

Went into Warby Parker today for a glasses exam and new frames. I had an excellent experience with Dr. Wong. She couldn't have done a better job! Certainly the best eye doctor I've had in my lifetime of blurry vision. In a world where you never know what you're going to get when seeing any doctor for the first time, I was relieved and grateful to be assigned such a kind and intelligent professional. You can tell she loves to improve people's quality of life. This spot has a lot of neat retinal imaging tech and I was able to learn about my eye health in ways I didn't know existed prior. As always, Warby has the best value when it comes to buying frames. The woman working front desk was accommodating and helpful, too. I had a great customer experience overall and I recommend this business. read more

I had a wonderful experience shopping here! I love that they have the option to order up to 5 frames to try on at home, but some of the ones I was interested in didn't qualify. Going in was easy, I got great service from the two ladies working that day, and I got my glasses shipped to my home very quickly. Much cheaper than my eye doctor and they take insurance! read more

Zoe took care of me on 2 separate visits & could not have been more helpful or Caring. This location is so fortunate to have her as their employee. Store is beautiful & their customer service is fabulous. Received both orders within 1 week. Zoe accommodated a special issue with my husband's order as well. Go see her!! read more

I have been a Warby customer for years. I have 3 pairs. Went in to do a lens replacement and the cost was $90 higher than last time. The sales associate looked up my past order and couldn't explain the reason. The problem was the store manager came over and explained the difference however was rude and condescending. Store associates should understand the change in pricing and program details. Warby has lost a customer read more

I went into Warby Parker yesterday to choose new glasses for myself, and replace lenses in a pair that I had already purchased. I was met promptly by a young woman named Lauren. She could not have been friendlier or more attentive. She was very knowledgeable and offered suggestions that I wasn't even aware I had. At the time she had no idea that my daughter was coming to purchase glasses as well. Once my sale was complete, my daughter mentioned she was also looking for glasses. Lauren could not have been more gracious, but more than that patient. At the end, my daughter chose three new pair. I hope Warby Parker recognizes Lauren's professionalism and kindness. Lauren, you are a gem! I purchased multiple pairs of Warby Parker glasses for my entire family, and have visited several locations. I mentioned to Lauren that, out of all of my visits, she was the most welcoming associate who has ever assisted me. read more

It's just a long waiting game at this point. Initially the service and exam was great . Paid extra to get it expedited but it's just been a waiting game at this point. Guess the first try at my prescription was a fail and had to do it over again which I do appreciate but there is just lack of communication and just sitting here twirling my thumbs ! read more

The employees here are very nice but I got my glasses tightened and when I got them back, my prescription was very distorted. When I returned to get them fixed, I described the issue to one of the employees and they just looked confused. I ended up going to another Warby Parker. Turns out the employee swapped the right and left lens when they tightened them. read more

I ordered my glasses at the store on August 2, after waiting the two weeks I contacted them and the first person told me they would get back to me the next day, which they did that, second person told me they'd be in next week and when I spoke with the supervisor, they told me sorry there is a QC issue and they will not be ready for two more weeks making it a total of four weeks waiting for my glasses. They offered me a $50 credit, the same credit to offer anybody for buying contacts. I guess when it comes to customer loyalty they're not very interested in repeat sales. I could've waited four weeks for glasses from overseas, and they would've been here faster to this point very disappointed with the response in their seemingly lack of care, if I would've called, who knows maybe the order would've disappeared read more

I will never shop there again. Poor service, even worse corporate policies. A friend highly recommended Warby Parker, so I went there for a pair of prescription sunglasses. I placed my order at the store and paid there. Unfortunately, the store said it did not participate in my optical insurance program, so I was paying completely out of pocket. After about a week, I get an email that the frames I chose were not in stock and they refunded my money. Bad inventory management system. I went back to the store and purchased another pair that came as scheduled. After eight months, the lenses were scratched so bad I went back to the store. After being told it would be a five or ten minute wait, I was helped forty minutes later, even as I watched them take customers that came in after me. When I asked about that, I was told only two people there could help process an adjustment. After being helped, I was told they would process the replacement lenses as a return. Not quite sure what she was doing in her system, but after another ten minutes or so she says, that will cost $210, are you good with that. I said the original glasses with lenses cost $245, and you want $210 for replacement lenses? She said yes, we are crediting you $35. I then asked don't you have scratch proof lenses and a warranty. She said, yes, that warranty is good for six months. My experience with other optometrists is they offer a one-year scratch protection warranty. Had the cost of the replacement lenses been more reasonable, I would have paid. Instead, I decided to buy a new pair of glasses elsewhere and Warby Parker lost a customer. read more

Joanna (at Topanga mall) provided the most incredible customer service! She sincerely wanted to make sure every aspect of my new glasses pickup was perfect! She is so nice, patient, and excellent at her job. I hope she gets recognition for her devotion, perfection, and professionalism. Thanks Joanna! read more