Fix internet quickly very nice customer service. Answered…read moreall questions. Made sure everything worked before leaving Thomas S

Thanks to Thomas and Antonio. They were great and fast to resolve my issue. I am giving them five…read morestar rating. But zentro should have given them all the correct info about the issue as there were two APs but zentro only gave them one. So I have to ask zentro to schedule another appointment. Zentro took two weeks and multiple calls to sent the technicians out to replace the equipment.

You can check out but you can never leave without much pain…read more After cancelling my service because I moved, they wanted their equipment returned. Forget about expecting their website to have the ability to print out a simple shipping label. I called and sat on the phone for hours trying to stick to getting them to come get their equipment. They were not even to email me a simple shipping label. I give up. I'll drive to the nearest Xfinity store 20 miles away to avoid penalty charges for the equipment. Web site is completely useless. Nice folks on the phone but are overwhelmed by the company's many inconsistencies, conflicting policies and an out-right dysfunctional web site.

Stay away from Xfinity, there's NO HUMAN TO SPEAK TO. Over an hour trying to reach live person at…read morecustomer service, there is none. I'm a recent customer only 2 weeks and I'm returning all the equipment going with Direct TV, we have a home base business the internet WiFi SUCKS!! There ma be a modem issue but there's no one technician to speak directly with. COMAST TAKE YOUR CRAP FROM MY HOME!!

I have tried to get an appointment with the Apple Store in Orland park for over 2 hrs…read more I use a walker so I can't stand for very long. Therefore, I wanted an appointment to check out the Mac neo before I buy it. I don't know what to do at this point.

Years ago, tried to upgrade my son's Gizmo watch. Employee sold me a new watch, told me as soon as…read moreyou take it home and connect it to your WiFi, services will transfer to new device. Had to return to store to have device activated and connected. More recently, my brother-in-law, who is on my account, upgraded his phone. Against my advice, decided to "UPGRADE" his package, cancelling his previous unlimited package with perks, to a new unlimited package with "pay as you go". Long story short, his new package costs more and they screwed up and cancelled my wife's phone service. After returning to the store and spending a total of 3 hours, I was able to get my wife's legacy plan reinstated and my brother-in-law's more expensive plan activated! In July we traveled out of country and added international calling on our package, at the cost of $100 per line for 1 month, an additional $500. After we got home they tried to charge us an additional $500 per month as a recurring charge. I called and made sure they cancelled the international plan as it was only needed for 1 month. My November bill, they doubled up my international plan and charged me an extra $1000! WTF, how does canceling a service get you charged double??? After hours on the phone, I think it may be corrected, only time will tell.

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!

I called in on March 3 due to problems with remote, was told needed new remote, was to be sent…read moreFedEx and to be sent March 4. March 11 called back in to advise it has not arrived, was told it has not left the warehouse, (7 days later still at warehouse). Rep. advised ordering another remote to be shipped and I would be called with tracking number. Called in again March 15 to get tracking number information and was told FedEx had not picked up yet so no tracking information. I asked when FedEx was contacted was told only back office has info, but I can't talk to back office. Asked to talk to Supervisor, no supervisor available. told another request would be put in for another remote to be sent and I would be called with tracking informatoin but no idea when that would be as back office only has that information and there is no phone number for outside people to call back office and rep. claims they can only contact them via email they don't have phone number. So my question is how do I get the remote? Can't use TV as remote doesn't work. No one seems to follow up and send the remote. No local office open due to COVID however restaurants are opening, hair salons, nail salons, but cable offices unable to open. How do you get cable equpment when warehouse cannot seem to actually ship the necessary equipment. Worse customer service ever

Unfortunately, someone took it upon themselves to improperly disconnect my external drive over the…read moreholidays. This ended up resulting in my hard drive no longer working. I truly feared all of my files were gone forever. Wedding pictures, baby photos, and vacations we'd taken over the years. Plus all my music and video files. Adam and the Nerd Rangers saved almost everything for me on a 5TB drive. Their pricing is incredibly reasonable. I'd called a couple services that would have needed me to mail off the drive and they quoted me much higher rates as their minimums. I'm so glad I found Nerd Rangers. They're local and kept me updated every step of the way. I can't recommend them enough. Thanks again guys!

I was unsuccessful with a previous computer store, located on Ogden ave, figuring out the reason my…read morehigh end gaming PC would crash while running games. They ran their tests, charged me a fee and could not replicate the failure. Once I got the computer home, it crashed once the game was being played and they said they did everything they could and I was out of luck. I decided months later to see Adam at nerd rangers. He was very thorough in gaining background on the issue. He asked me whether the other repair shop tried to run the actual game? I was not sure so he went ahead and loaded Fortnite and said he would do his best to replicate the issue. Later that day he reached out to let me know that he believes he found the reason the game crashed (as it did for him) and he felt confident that he fixed the issue. When I went to pick up the computer he reassured me that if for some reason the fix didn't work he would continue to work with me to identify the problem. Happy to report that I've run multiple games with zero crashes and everything is running fine. The level of service, detailed questions and customer care was excellent. Thanks Adam!