Horrible service walked in to pawn my head three because I don't want to sell they are rare and hard to come upon and the guy just kept giving me attitude that he can't sell the rim when I didn't want him Too read more

NO STARS!!!! DO NOT GO HERE!!! GO TO A&G PAWN ON NORDHOFF & SEPLUVEDA!!!! E Z Collateral & Loan is by far THE WORST PAWN SHOP IN THE VALLEY. I have came to this pawn shop maybe 5 times out of my 10 years of living next to this place only because A&G PAWN SHOP was closed at the times i needed to pawn some items. Ive taken and pawned multiple jewelry items here and never had an issues with picking up my items either before the due date or even after the due date. Recently I was out of town due to a death in the family, When I got back into town I noticed I received a notice in the mail from the pawn shop stating my items are due to expire. First thing i did was call the pawn shop and a older gentleman answered the phone and was very rude and could barely speak proper english. I asked him was he able to look up my items to see how much it would be to get my items out. The gentlemen told me to check my ticket. I stated that I was not in front of the ticket right this second and asked if he was able to look it up by my D.O.B. The gentleman just repeated "TICKET NUMBER,TICKET NUMBER" louder and louder into the phone. I stated once again that I did not have to ticket number in front of me at that time can he look it up from my D.O.B. Eventually the gentlemen asked me for my DOB and told me I have items that are expired, I informed him thats the reason I was calling to see what is the amount I owe for the expired items. He immediately tells me my 'Items are gone". I asked him to double check seeing that i was only a few days behind. He stated again "Items gone". I told him I just got back in town and just got the notice, How can my items be gone? He the proceeded to say "i dont know you come in", then hung up the phone in my face. When I get there a young man who Ive dealt with multiple times and who is always respectful, comes to the window and I asked for him to look up my items. This time with my ticket in hand, I hand the young man the ticket and he proceeded to look the number up and tell me my items are gone. I asked what do you mean their gone? I was only a few days behind. He then informs me "once the item is expired, the owner takes it out and it is either reposted for sell or its melted down". I Immediately said "melted down"? even if im only a few days behind? Yes he stated. I then asked if he was able to contact the manager and see if my items are for sure gone or melted down because i recently had a death in the family and i wasnt in town to recover my items and the items that just so happen to be pawned was the items in question. He then called the manager and said something in a different language and then the phone hung up, then he tell me " he said there gone". He stated that I can call the manager 3 days from now on a sunday. I asked if the manager is here tomorrow or is he only here on sunday's? He stated no "He's in vegas right now". I said so that why he doesnt want to have you check if my items are still here because hes in vegas and the young man said "YES". I then told them how any other time my items expired ive always been able to come get my items even after weeks or days of it being expired. Once again he told me that my items are GONE and I can come when the manager is in. I asked if the young man would please just check the ticket numbers and just see if my items were in the back. After going back and forth with me for about 5 more minutes he grabbed my tickets and pretended to go to the back to check then came back within less then 20 second and said "yea they're gone". I just left my info and asked if the manager would call me when he gets in. The fact that I had to beg for them just to go check the back to see if my items are there, just for him to pretend to go check as if I couldn't see him in the reflection of the glass just walk a few steps away then turn around like he checked is just SNEAKY and DECEITFUL. I will never pawn any other item in this place and i recommend you all not to either. There is a better pawn shop up the street who is always honest and holds your items if need be and not only send out a notice before and after your items are close to expiring but they will also call you to inform you. The name of the shop I WOULD RECOMMEND is A&G PAWN ( in the parking lot of vallarta on sepulveda and nordhoff). Over all I was yelled at over the phone and was basically told my items were GONE AND MELTED DOWN after being a few days late. read more

Clearly the type of pawnbrokers that give their industry a bad name and I am not saying that just because. They have bad attitudes to begin with but literally look up the value on eBay, sort by the lowest one In the world they can find and say that is what they sell for. Told me a $2,000 camera lens is worth $600 and would barely loan over $100 on it without budging. I corrected him letting him know it's what we do for a living and there is no way the 24-70mm f/2.8 IS II (the newest one) sells for that. They knew every other pawn shop was closed and took advantage. It was a joke. And while I know I didn't HAVE to use them for a loan, in the flip side I did, because again, all the other shops had just closed and I had a clients check bounce so I needed the money for a late bill due to it. I know businesses need to make money, and Im all for that, but there's a difference between good business, and just steamrolling someone because you know they're in a tough spot and you can take advantage. Got the lens out literally the next day and will never go back. read more

They do not want Gucci or LV sunglasses. Whoever took the phone Saturday gave me wrong info. They told me they would be interested in Gucci and LV sunglasses and when I came today they told me they only want gold. Wasted my time read more

Top Dollar when they sell your item. But when buying , its lower than low dollar.so low, that they value your item like a joke.

I was looking for a place to help me out with a few pieces of jewelry one night, and thankfully this place was open. I came in and Rafael was here to help me out. Gave me a hook up and took care of my jewelry. Come by and ask for him and he'll take care of you too! read more

This place rocks! Julio is straight up and no nonsense. My pawn was simple, fast and they were open late when no one else is. This place is definitely EZ! read more

E Z Collateral & Loan - Dope sign - Pawn Shops Near Me - North Hills, California

I know there intention is to make money but they lowball it's not worth giving this guys the chance.

I would rate this a 5 star pawn because of the smooth and quick service provided by Rafael. I needed some cash ASAP and they were able to accept my gold for a pawn and gave me a decent loan for it. Thanks a lot for making this difficult time a bit smoother. read more

E Z Collateral loan has been very helpful, assisting me with reasonable cash assistance unlike many other pawn shops that attempt to squeeze the amount to an unreasonable cash amount . appreciate your assistance narvell read more

Rafael was kind, fair, and easy to work with. He sold me a guitar at a great price and after we already agreed on price, just to be nice, he threw in a case. Highly recommend - I'm definitely going back. read more

I just came and traded some jewelry because I'm behind on payments and they paid me way more then the we buy gold shop in northridge. It was fast and simple transaction. I highly recommend this place for selling your gold. read more

This place is great! Rafael is THE GUY! He's always helped me anytime I've come in the store. They have always given me a fair price for everything I've either pawned or sold and been super accommodating and understanding. Plus I've bought some great things there at an excellent price. Thanks Rafael and thank u E Z Collateral! read more

First of all if I could give this pawnshop any lower rating than 1 star I would gladly do so and with most pleasure. I even created this Yelp account just to warn other to stay away from this place. I do not call it business because they DO NOT deserve that tittle. This is why...... I just recently moved to North Hills, CA from Huntington Park, CA and I found my self on this day with no money at all, I mean $0 in my pocket or at home. I am a eBay seller so my money is invested in merchandise most of the time, I do not have credit cards and on top of that my sister manages my Paypal because I am trying to save money. I really needed $150 to hold me down until the first of the month that I get my paycheck. so I google pawnshop and the 1st option was A&G Pawnshop with over 50+ positive reviews but they were closed at 9pm and it was 9:30pm so i noticed ez collateral loan and they where open until 11pm. So I head down there with my iPhone 6plus (with clean IMEI no iCloud account & updated to iOS9) and my Tag Heuer watch that sell on eBay for over $400 (pre-owned) and he looks at the watch and tells me that the watch is not big enough. So I am like probably he is not that knowledgeable in watches. I give him my iPhone 6 Plus (sell on eBay for over $400) and he tells me $75 dollars only. Come on man, You think I am stupid or what??? I rather starve before I ever comeback to this place. As a human being sometimes we find ourself in a bad situation and we just sometimes need a bit of help. As a tip to this place get new employees because the reason you will go out of business is your employee. Put someone knowledgable with experience in your line of work. And to the people reading do yourself and look for somewhere else. read more

I love this pawn shop they are the best and the customer service is great i go here all the time and they always make sure they give me what i ask for or more RAFAEL IS THE BEST read more

Great customer service with Rafael. Really helpful and cool!! Definitely a good experience.

It was my first time here and I was trying to get rid of some things I don't use anymore. Julio was of great help and I got exactly what I was looking for- for a better price than other shops I have visited. The process was easy and because of the amazing customer service, I will def. Be coming back again. read more

Rafael's a good guy ask for him when you walk in. They got all kinds of gems up in here.

Went in to pawn a couple items in a hard spot and Rafael always takes care of me without fail... stand up guy won't do you wrong! Excellent business go see them! Thanks for the help! read more

I have been going in there for a minute now-Rafeal is usually who helps me. He's pretty awesome and I believe that he gives a fair price. I mostly go in there when Im in between paychecks and low on cash. Fast and Friendly service! I do recommend this place! Ask for Rafeal-he will help u out with a smile and he's friendly. He show's u what the item is worth via google tablet-then what they will loan u. I always go get my things, but the buy too. Go there! read more

the service here is awesome!!people are very friendly and helpful!!i was in a money crunch and i borrowed against my mothers wedding ring and was concerned about the diamonds being removed while in their possession..but when i received my property back the same stones were in the ring and the front desk guy even cleaned it for me!!i love businesses like this where they put their customers 1st.thank you collateral loans..i'll be checking in time to time because i also love that you guys have tv's,jewelry,stereos etc with great,affordable prices. read more

They bought my gold at 85% of market value, pretty good rate when compared to other pawn shops/gold exchanges. Recommend if you know the value of your gold read more

Just Stopped by here Tonight & Boy what a Deal. They Sold Us Exactly what we were looking for for An Amazing Price. They Showed us mad Love and Very Helpful. I recommend this place for sure. Appreciate there Business. Thank you again. read more