Horrible service walked in to pawn my head three because I don't want to sell they are rare and…read morehard to come upon and the guy just kept giving me attitude that he can't sell the rim when I didn't want him Too

NO STARS!!!! DO NOT GO HERE!!! GO TO A&G PAWN ON NORDHOFF &…read moreSEPLUVEDA!!!! E Z Collateral & Loan is by far THE WORST PAWN SHOP IN THE VALLEY. I have came to this pawn shop maybe 5 times out of my 10 years of living next to this place only because A&G PAWN SHOP was closed at the times i needed to pawn some items. Ive taken and pawned multiple jewelry items here and never had an issues with picking up my items either before the due date or even after the due date. Recently I was out of town due to a death in the family, When I got back into town I noticed I received a notice in the mail from the pawn shop stating my items are due to expire. First thing i did was call the pawn shop and a older gentleman answered the phone and was very rude and could barely speak proper english. I asked him was he able to look up my items to see how much it would be to get my items out. The gentlemen told me to check my ticket. I stated that I was not in front of the ticket right this second and asked if he was able to look it up by my D.O.B. The gentleman just repeated "TICKET NUMBER,TICKET NUMBER" louder and louder into the phone. I stated once again that I did not have to ticket number in front of me at that time can he look it up from my D.O.B. Eventually the gentlemen asked me for my DOB and told me I have items that are expired, I informed him thats the reason I was calling to see what is the amount I owe for the expired items. He immediately tells me my 'Items are gone". I asked him to double check seeing that i was only a few days behind. He stated again "Items gone". I told him I just got back in town and just got the notice, How can my items be gone? He the proceeded to say "i dont know you come in", then hung up the phone in my face. When I get there a young man who Ive dealt with multiple times and who is always respectful, comes to the window and I asked for him to look up my items. This time with my ticket in hand, I hand the young man the ticket and he proceeded to look the number up and tell me my items are gone. I asked what do you mean their gone? I was only a few days behind. He then informs me "once the item is expired, the owner takes it out and it is either reposted for sell or its melted down". I Immediately said "melted down"? even if im only a few days behind? Yes he stated. I then asked if he was able to contact the manager and see if my items are for sure gone or melted down because i recently had a death in the family and i wasnt in town to recover my items and the items that just so happen to be pawned was the items in question. He then called the manager and said something in a different language and then the phone hung up, then he tell me " he said there gone". He stated that I can call the manager 3 days from now on a sunday. I asked if the manager is here tomorrow or is he only here on sunday's? He stated no "He's in vegas right now". I said so that why he doesnt want to have you check if my items are still here because hes in vegas and the young man said "YES". I then told them how any other time my items expired ive always been able to come get my items even after weeks or days of it being expired. Once again he told me that my items are GONE and I can come when the manager is in. I asked if the young man would please just check the ticket numbers and just see if my items were in the back. After going back and forth with me for about 5 more minutes he grabbed my tickets and pretended to go to the back to check then came back within less then 20 second and said "yea they're gone". I just left my info and asked if the manager would call me when he gets in. The fact that I had to beg for them just to go check the back to see if my items are there, just for him to pretend to go check as if I couldn't see him in the reflection of the glass just walk a few steps away then turn around like he checked is just SNEAKY and DECEITFUL. I will never pawn any other item in this place and i recommend you all not to either. There is a better pawn shop up the street who is always honest and holds your items if need be and not only send out a notice before and after your items are close to expiring but they will also call you to inform you. The name of the shop I WOULD RECOMMEND is A&G PAWN ( in the parking lot of vallarta on sepulveda and nordhoff). Over all I was yelled at over the phone and was basically told my items were GONE AND MELTED DOWN after being a few days late.

Really friendly and nice. Never a problem here ready to help you out…read more Parking is a little weird but, manageable.

I've always had a relatively poor experience with pawn shops and even when calling most of them I…read morewould be met with rude responses from employees who didn't really care. However, right from the moment I called Mission Pawn Shop the owner was super polite and helpful. He was very willing to accommodate me after I told him of my situation and gave me an extremely good price on my item! I highly recommend!

Hi Guys. Just want to share my commentary. I have patronized this shop for a few years, and I must…read moresay, the staff here are above standard when it comes to Service Etiquette, Kindness, Professionalism, and an honest review regarding your personal request. I've not only needed them for quick monetary needs when pawning items, but they have an Extensive selection on jewelry, household it ems and more. Great prices, cool selection. My Go-To Pawn shop, and quite frankly, the BEST in the Valley area. Reasonable prices and Layaway if you needed. Simply put, I think you guys are AWESOME and appreciate your help, advice and wonderful support when seeking hard to find items. A 10 Rating, Well Deserved. (Fifi)

Bling bling shiny ring for my pretty lil ting! Thank you for the most excellent service & for…read moreproviding a safe space for me to find an engagement ring for my queen! Value is valuable & reasonable! Much love & great health to you & your family! Gracias ~

I haven't been to a Pawn Shop in years. Luckily for me, I…read morefound one really close to me making it very convenient. But it was also a very pleasant experience. The folks there were extremely friendly, helpful and professional. I had their undivided attention and they served me with expedience and honesty. I'd recommend them to all who need advice and support. I was shocked when they told me the value of my items. I'm eating steak tonight

Huge shoutout to Sam and Gary for an amazing experience! I was in a pinch and needed to sell some…read morevaluables quickly. This pawn shop was the very first one I called for help. After going through the hassle of calling 8-9 other pawn shops to compare offers, I realized Sam had given me the best price for my valuables from the start. No one else even came close to his offer. Sam was so understanding, patient, insightful, and took the time to help me explore my options. Gary was also very welcoming and made me feel comfortable when I visited the shop. I brought in an additional item that other pawn shops had rejected for having no "value," but Gary assessed it fairly and gave me a great offer. I truly appreciate both of them for recognizing AND respecting the value of my things while offering the fairest prices. No other shop came close to the level of service, hospitality, honesty, and patience they showed me. I wholeheartedly recommend this shop to anyone looking to buy or sell.

I like pawn shops... you get the best value for money. And they have the coolest stuff. You just…read moregotta take your time and look. Today I picked up this rare vintage Omega for a good price. A really handsome watch. BPS has a a nice selection of men's watches. Highly recommend you check 'em out.

Just picked up some Adams monitors(speakers) from here. These guys are great. Very good service…read more Fair prices and quality goods. Clean shop & good environment. Definitely recommend you guys check them out on your next purchase.

Does not take tech as their description provides in this listing. Needs to be updated that they…read moreonly take gold/jewelry

Don't take your stuff to these people. They will take advantage of you. You end up paying so much…read moreinterest and at the end they somehow foreclos your item. Very bad attitude. Very rude. Don't recommend them. Take your stuff somewhere else.

although I ended up not really working with them, they did help me steer to the right place to get…read moremy jewelry appraised and get top dollar for it.

I called ahead to see if they were buying silver, and they said yes they were paying 80% of spot. I…read morearrive and the guy is completely confused and says his partner who I spoke won't get back to him and he's not available. Completely wasted my time.

Great service by Michael. I was a first time firearm buyer and he made the whole process smooth and…read moreeasy to follow. Provided great budget support and amazing deals. Would definitely come back for more and recommend buddies to try out their products.

I didn't buy anything here but this place is actually really neat for the random things you can get…read morein here. From jewelry (unique pieces) to old cameras, coins and even guns, they have a lot to look through in that small room. Everyone is really kind and ready to answer questions and helpful. Shoutout to Michael for his quality of customer service who answered any questions and offered information - very knowledgeable. They did have a sale on jewelry for 50% off. Not sure if the jewelry is actually as valuable as the full price listed but that's just me. Overall, a cool place!