May experience was awful. They did "not"have the size car i made a reservation for so they tried to give me a smaller car for the same price. I get to my hotel and realized the car was really dirty on the inside. When I turned the car in I was charged by the hour after a turn in time I was not notified of. I complain about the dirty car and Wayne the "Manager" yelled at me and said I was only complaining about the dirty car because of extra charges. DO NOT RENT FROM THEM THEY WILL RIP YOU OFF!! read more

E-Z Rent A Car - Car Rental Near Me - Nashville, Tennessee

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Nothing like getting a $200 charge taken out of your account without notice. Apparently, Advantage used to only hold the $200 but they changed their policy in December 2012 that the base fee for a car rental would be $200. The fellow on the phone in billing said the desk personnel has been "forgetting" to tell this to people. This is NOT a nice surprise to be getting during tax season. If I had known this, I would have found a different car rental service. I would give them a negative star rating if one existed. read more

Horrible customer service, and Advantage is the ONLY rental company in Nashville that does not allow you to check in at the rental garage AND require proof of insurance. Worst thing of all, however, is after waiting in line for 10 minutes and going through all the paperwork, the total charges were $184. When I made my reservation online through Priceline, the estimated charges were $54. Now, before you say something about *estimated* charges, I rent cars 2-3x a month from Thrifty, Budget, Advantage, you name it. I have never once been given a price that was more than $5 than my estimated charges online. Ridiculous. Do not deal with Advantage ever. You'll notice why Budget always has a line full of people while Advantage is completely empty. I canceled my reservation, walked right to Budget, and got the SAME car for $120 less. read more

Overall okay. There's a mix up with carrentals.com and advatage going on right now but at least they are responding to my emails/calls to try to resolve the situation. I suggest just booking directly with the rental place, instead of third parties. The woman at the front desk told me that there would be a $200 charge on my card, I've been to other rental places that have a much higher rental car 'deposit' and I received the refund for it about two days later. The drive off and the return were very easy and I had no issues with the car. Can't complain about $13.50 a day for a car with 3000 miles on it. read more

Expensive. They charge a $200 (refundable) deposit, which I have never been charged at Hertz or Enterprise. They gave me a hard time about the insurance as well. I only used this place because it was recommended by the conference arrangements committee for the conference I attended, and there was a discount that made it slightly less expensive. I won't bother with Advantage again. Instead I'll stick with the more reputable companies I've used in the past (Hertz, Enterprise), since they seem to be more up front with their customers. read more

Very disappointed with FPO charges , this cost should charge the difference it takes to fill up , I was extremely overcharged for this when I returned the car on a full tank . Will not rent from them again Bad for business guys read more

Thank you Ryan and Molly!!! You have made this process so much easier for me in a high stress situation. I appreciate all your efforts to make my first time in Nashville so welcoming! read more

First things first, I was on a budget and looking for a cheap and easy rental car. I accidentally booked for the wrong date (which was my fault), but called to change the date and was on hold 3 different times for over 10 minutes. When I showed up to the location I gave them my reservation, and they said since I had a Tennessee license I had to provide proof of my auto insurance. The LAST thing I have with me at an airport is proof of my auto insurance. So I spent a few minutes trying to find the website logins only to be told that ALSO since I have a TN license I could only drive 150 miles. And then it was .55 cents a mile after that. I WAS DRIVING TO FLORIDA 900 miles. They were unprofessional and not compassionate. Needless to say I walked my happy ass over to the next rental car counter right across from it and spent my money there. Do not recommend. read more

This place will try to nickel and dime you when you arrive. They gave me a crappy Hyundai Accent. The speedometer stopped working while I was driving. When checking in they wanted to charge for everything....even wanted to charge for an extra driver. read more

Easy rental experience. I drove a compact Nissan Versa, it was perfect for what I needed. Chris at check in was personable and genuine. I would rent again. read more

I booked this car rental through Expedia. They are VERY confusing here. They immediately tried to up sell my price. They told me that they were going to give me a brand new car, and I asked how big it was. I only drive small, economy cars. Now, some people think that's silly. But I was driving very far, and I needed the mileage. Plus, I am truly not comfortable and/or used to driving large vehicles. I drive a Toyota Yaris in LA, California (to give you an idea.) So, then the guy told me that for $15 more, I'd have a really small "buglike" car. I also rented a GPS. Well, when I got out to the vehicle, it was a smaller SUV! I didn't want an SUV. I was immediately uncomfortable. Luckily, the girl in the parking structure was very nice, understood my problem, and got me another vehicle. However, WTH?????? The other issue I had, was that when I got waayyyyy far out in the middle of Kentucky, the GPS quit working. I'm pretty sure it was the center charging console. My phone wouldn't charge, my ipod didn't work, and the light would not come on no matter which way I put the cord for the GPS in. So, luckily I am old enough to know how to read maps. Anyway, I told the guy when I returned the vehicle. And he said he'd check it out. I got on my flight. And when I got home, I saw that they still charged me for the GPS. They should have removed the charge in my mind. I also still don't understand their pricing. I will not be renting from them again. They should be called TakeAdvantage Rental. read more

Everything was great, except for the annoying sales rep at the rental desk. Quit trying to up sell me! The car was clean and well worth the price. The return was a snap. I would use them again. read more

Worst experience . 1)First there is limited mileage on car for TN residents which was not stated in bold while booking the car.Ended up paying $20 per day to convert it to unlimited miles 2)Cruise in the car did not work.Lot of stress while driving 1000miles . 3)Car check engine was ON . 4) Wasn,t sure if there was spare tire in the car. What if we had a flat tire and didn't have spare . Would not recommend . read more

Take- Advantage Rental Car. Terrible. Tried to nickle-and-dime me every step of the way. I arrived 30 minutes before my scheduled pick-up time at BNA. Instead of asking me if I wanted to adjust the drop-off time, the rep just charged me (with no warning or explanation) 2 extra hours for bringing the car in late!! This, before I had even rented the car! So shady and dishonest. Not to mention the incessant upselling and the rep lying by telling me that the car I selected did not have cruise-control and was much smaller than one I could rent for $15 more a day. The cheaper model I selected was nearly the same size as the more expensive model and did have cruise-control. True scumbags. Never again! read more

Booked a rental car through priceline with unlimited miles. Once I got to the airport kiosk, I was told I would be charged for any mile over 250/day. Spoke to a manager and was told even though I reserved a car with unlimited miles and it was my fault for not checking with E-Z after I made my reservation. Would not recommend. read more

If you live within 65 miles of this airport you need to bring in a paper copy of your current car insurance policy. Where is this stated? In the "terms and conditions"" which nobody ever reads and unhelpfully on the counter once you've already arrived to pick up your rental. read more

NEVER Again from EZ Rent a car. Horrible experience. Almost midnight, tired from traveling ALL DAY. Allegedly could not find my reservation (even with the confirmation number) "due to booking through a 3rd party". Rental was paid for by my son who rented in advance for me and they wanted to charge me over 800$ for a compact car rental, which they did not have any of onsite and claimed they would give me the premium car for the same price. After I called my son and he talked to the agent the price mysteriously goes down to 456$ which included the 200$ refundable deposit. I had to pay again and then my son had to call and get a refund from the 3rd party??? Furthermore, I declined the additional insurance AND the advance fuel purchase option after asking what happens if I do not use a full tank of gas? Oh "full discloser you do not get any money back if you don't bring it back on empty". No... "Full discloser" is you tell me without me having to ask. On the final bill they charged me for the Fuel Purchase Option (aka FPO even though I declined it). These people are SHEISTY and they straight up LIED. Additionally the needs oil light indicator was on when I got the car, handed me the keys and left me on my own to inspect and get out within 15 minutes (thats a big deal because I normally drive a 2004 Mitsubishi Eclipse which has NONE of all these crazy unfamiliar options) AND the tires kept losing air (at least one PSI per day which is ridiculous). The thing that matters MOST in ANY business is your word. If you lie and STEAL from the customers you are serving you are not worth 2 cents to me. Yea you got my 42$ for the fuel, but I WILL never rent another car from this company again. read more

NOPE! Save your money!! You get RIPPED OFF upon return. Charges that they never told you were a possibility. They charged my card an extra $200 BEFORE I even returned the card. That was the sum of a slew of EXTRAS. Please save your money and avoid Advantage read more

Horrible service!!! the guy who answered the phone had an attitude...and not only did he have an attitude he mislead me about the price untill the day of my trip and now im unable to go see my family for Christmas...thanks jerk!!!! i would never recommend this place to anyone and i will write as many bad reviews about this establishment as i can...for any locals be aware there is a 350$ deposit and 150 mile cap they wont make you aware of this untill you pick up your car just a heads up read more

Been standing here for 20 minutes waiting for the rep to help one person. Not sure if he is hitting on her or just a total disregard for customer service. We still have a 2 hour drive with a 7 mo old to go and would be nice to get our car. read more

If you enjoy hundreds of dollars in hidden fees then Advantage is the place for you! We also were billed a speeding ticket from advantage because they keep a ticker in their vehicles that regulate your speed. They also keep track of tolls along your route so even if you skip the tolls they still bill you for them. I've never been so disappointed or felt so robbed by a company. Spending 200 dollars MORE than our original price wasn't robbery enough they had to bill us again for going 5 over the limit and pay for tolls we didn't even use. Can you give a business negative stars? read more

Last week I reserved a car and paid for it online. Unfortunately when I arrived to pick up my car, I was considered "local" and had a mile allowance per day that was insufficient for my travel, when I had originally booked a unlimited. While this was unfortunate, and I had to cancel the car, Ryan was very kind and helped me try to find another company to use. When I arrived home, I saw the charges still on my credit card. When I called the company they heard my situation and after a brief conversation the charges were removed. Fortunately it was a positive outcome, just be sure to understand the difference between a "local" renter and an unlimited renter. Thank you for your help. Will definitely use again. read more

I'm trying to recover a bogus charge for insurance that I specifically declined. Read the other reviews and RUN, don't walk, to another rental counter. This is a cheap rental you can't afford. read more

My husband and I recently rented a car from Advantage Car Rentals company from the Nashville airport location. It was horrible from start to finish. There were no clear directions as to where to go to pick up the rental car and everyone told us something different when we asked. We searched for an hour in the freezing cold. After my husband finally found the rental area, the clerk, Susanne, stated we needed to purchase insurance. We had already purchased insurance from CarRentals.com as a requirement to reserve a vehicle and informed Susanne of this. Susanne then had my husband sign forms and handed us our receipt folded where our total stated $50. My email confirmation stated our total would be $60 so I assumed this was accurate. We got our vehicle which was an SUV however we had reserved a smaller car for better gas mileage. We were informed that it was either an SUV or a truck which our family would not have fit in. After an hour into our road trip, i checked our bank account and was floored when I saw a charge from the car rental company for $360.00. I immediately called the company and tried to get an explanation. I spoke with Susanne and she stated she had charged us for insurance that we specifically stated we did not need. I asked to have it removed and Susanne stated we had to drive all the way back to the airport for that to happen. She also informed me that $200.00 would be returned to me within 7 days after the rental return. All of this was never communicated during the time we where at the airport picking up our rental. I informed Susanne that we were an hour away and could not return to take care of the issue that was at the companies fault. I asked Susanne if there were other company facilities that would be close to our traveling route that we could stop at and resolve the issue. Susanne stated there was not. Susanne apologized and transferred me to her manager, Wayne. After explaining the issue to Wayne. Wayne stated the same solution in that we would have to return to fix the situation however he was quite rude when communicating to us about this. We will not be returning to this company for further rentals and will most certainly not be recommending them to our many traveling partners. We will discourage others from using this company as well. read more

Sometimes we forget to write the good reviews. But I won't this time. I rented a compact car for 5 days from the Nashville Airport in mid-November from the Advantage website. After having missed a flight, and then barely made two stand-by flights followed by a lost a bag.... all with my special needs guy in tow, I was very happy to encounter the staff at Advantage Nashville airport. Of course the person at the desk went through all the options, but thankfully remained very courteous as I declined them all. In no time we were on our way to the hotel, finally. Even the return was exceedingly pleasant and simple. Not sure if this is normal Tennessee hospitality, but I was pleasantly surprised. Would definitely rent from them again. Signed, a mom from Canada read more

If I could give zero stars i would have. This lousy company charges your credit card $200 for a deposit, not authorizes it, but charges it. When you return your car you must wait several weeks for them to return your money. Terrible. Customer service is full of attitude and rude. This company cant go out of business fast enough for me. read more

If I could give this outfit a negative star rating I would. False advertisement. They advertise unlimited mileage through Priceline when they have a rule that if you live within 65 miles of the desk, it isn't unlimited. Ridiculous. Save yourself time and go with the experienced, better known companies. read more

Reserved an economy car but after waiting in line 45 minutes, was told only minivans were available. Waited an additional 45 minutes to get a smaller car. Disappointing since it took the entire morning. Next time I will choose the second cheapest option - saving a few dollars was not worth the hassle. read more

I used Advantage on my recent trip to Nashville. I came in on Greyhound and rented from the airport. I had read many horror stories and bad reviews coming down on the bus and it did make me nervous but I decided to leave well enough alone and judge it on its own merit. I'm so very glad I did. The experience was absolutely flawless. On arriving at the airport I checked to make sure they had my reservation which they did. Once my pick up time came, the representative at the counter was extremely polite and helpful. He offered me the insurance and GPS and when I declined he did not pressure me or get upset with me in any manner. When I walked out to get my vehicle the lot attendant was very thorough in her examination of the Hyundai Elantra that I rented to make sure I wasn't wrongly charged. I was elated to find that satellite radio was included. The car was beautiful, well kept and had excellent gas mileage. It didn't lose more than one gas bar during my trip. When I returned the car the next day the experience was just as easy as renting. The attendant checked the mileage and gas and emailed me my receipt. If that wasn't good enough by the time it took me three minutes to walk from the lot to the terminal to catch my shuttle back to the bus station, the $200 deposit hold had already been released and was back on my credit card. All in all a wonderful experience. I would definitely rent from Advantage in the future! read more

Great rates. Susann was at the desk the 3 times we rented here. Super nice and helpful. Got the car we reserved each time without a fuss.

Oh how I wish I read the reviews before booking. There were loopholes with the booking that they kept quoting as "policy" and extremely rude unhelpful customer service, which led me to walk away and paying nearly $100 more with another company. I was on a budget and did not want the extra charge, but that goes to show how unbearable dealing with EZ car rental was. Do not use this service! read more

No wonder they are rated at the bottom of the list. I reserved a car with EZ rents only to find out at their Nashville counter that they required my car insurance card. Wouldn't you think they would tell you that in advance? No other car company in my 40 years of renting cars have required a car insurance card. The counter personnel were not knowledgable, rude, and most importantly not focused on the customer at all. They could care less. I quickly went down the hall and rented from another company. I even took the time to write the President of EZ rents to share my experience, and guess what, no reply. They simply don't care. read more

The rates were great. The counter staff was friendly and very helpful. They moved the line quickly and the wait was almost non existent. The car was very clean and got us safely through our travels. The return process was very quick. We will consider them for future car rentals. read more

Hard sell to customer before me for extra charges. 18 minutes and counting. At this rate the clerk can't even process 4. People in an hour. Next time it won't be advantage for sure. read more

This company claims the vehicle I returned never was returned. I received a call over 24 hrs later, was charged an insane amount of money. Still waiting on a phone call to tell me what happened with the vehicle and a refund, rude personnel, awful awful service. There should not be any stars on this rating, BBB is the next stop. read more

This organization is not worth your time, from beginning to end. My husband and I travel often and unfortunately decided to try Advantage (for the first time) in Denver, Colorado. The sales person misrepresented multiple services. Upon reaching out to corporate for a solution, we were treated as though our concerns weren't of any priority. Two weeks after returning from our trip we've received communication that there isn't anything the company can do to fix their errors. Let me help you out Advantage, I will make sure to let all our family and friends know that your company isn't worth a damn. I will utilize my multiple social media networks to make sure others will not go through what we went through. The Catalyst Capitol Group Inc. would do good to expel this company from it's portfolio if this is not how they wish to be represented, as we will also make sure to never do business with any other company underneath this group. My husband and I take pride in treating our customers right in our perspective fields, and thus we expect the same wherever we spend our money. read more

Seriously worst customer service ever. I rented a car with Advantage through carrentals.com. I accidentally rented it for the wrong day and called right away to try and get it changed. The lady who answered the phone said she could not see a reservation listed under my name so I gave her my confirmation number. She then said it was canceled and it would be ok. My card was then charged the full amount for the rental, that I NEVER picked up. I tried calling and they said there was nothing they could do. I've rented many cars before but I will never ever rent through this company ever again. read more

They suck as do their customer service! When we picked up our car it had a low tire, but instead of really checking it out or giving us a new car they just filled it up and put us on our way. Well, that tire was low for a reason. It was in bad shape and we ended up needing to get it replaced. They said they should be able refund me after approval from cooperate. Its been 2 months now and i still havent resolved the issue and they never answer their phone!! read more

DO NOT RENT FROM ADVANTAGE CAR RENTAL!!! My mother rented a car from them for a trip to Dallas. She was hospitalized and was told by her doctor not to travel and given a letter. She tried to contact Advantage & could never get anyone to answer the phone no matter how many numbers she pushed. They charged her, an 89 year old lady, for the car which she NEVER picked up & probably rented it to someone else. They do not respond to letters as they got their money from Discover. If they will take advantage..hence their name apparently..of an 89 year old, they will definitely take advantage of you. There are a lot of negative ratings for them on line, so use another car rental company by all means. Six hundred dollars ($600.00) for something you never used is a lot to pay. so, DO NOT RENT FROM ADVANTAGE, FOR THEY WILL TAKE ADVANTAGE OF YOU!!! read more

We made a car rental reservation on 3/5/17 through Priceline with the E-Z car rental agency for 8/20/17 for a week. We called ahead two weeks before our trip to make sure there would still be cars available because of possible eclipse traffic. We were assured that there would be a car for us since we had a reservation. When we got to the airport, the E-z agent stated that they sold out of cars. The agent said that their mgr and Alamo's mgr had a "special deal." The E-Z agent said that Alamo could not honor the rate we were promised with E-z, but the rate would only be "slightly higher". The reservation we had with E-z for the week, including insurance, was $317.50. The agent at Alamo said that "we are the only one with cars," and their rate for a lesser vehicle class was $1094.18, including insurance. We had no choice, as we had a 2.5 hour drive to our destination. We brought the truck back two days early to save money, and ultimately paid $788.60 for a five day rental. The Alamo agent suggested that E-Z owed us a refund. We spoke to the E-Z manager "Tod" when we returned the truck. The best he could offer was a week's free rental the next time we go to Nashville. I do not plan to return to Nashville any time soon, and why would I possibly trust that E-Z rentals would have a car. read more