We arrived from a long (delayed) flight from Los Angeles and were met with best hospitality from Jarvis. The car was great, he was able to help us get a car seat even though they were out upstairs, and check in went smoothly. Perhaps we came on a day where there wasn't as many folks waiting but it went smoothly for us! read more

When I checked in with the attendant, she was immediately rude and condescending for no apparent reason. Despite her attitude, I remained polite and professional throughout the interaction. She took my driver's license and credit card, completed the check-in process, and handed me a folder containing my rental agreement. When I opened it, I noticed the total charge was listed as $1,555 instead of the approximately $475 reflected on my original reservation. I politely pointed out the discrepancy and showed her my booking confirmation. Rather than addressing the issue professionally, she became even more irritated, disappeared into a back room, then returned and told me to just grab a vehicle from the President's Circle. She explained that she had accidentally given me someone else's reservation and that it was being voided. Naturally, I wanted to confirm that my credit card had not been charged under the incorrect reservation, especially since she had already taken my card and my payment information is stored in my Hertz profile. When I asked, she seemed annoyed by the question and responded by asking whether I had used the card machine, implying that no charge could have occurred. Given the circumstances, I don't think it was unreasonable to seek confirmation after being handed another customer's reservation with a charge exceeding $1,500. The most frustrating part wasn't the mistake itself...mistakes happen. It was the attitude and lack of professionalism throughout the interaction. Everyone else I encountered during my rental experience was friendly and helpful. Unfortunately, this attendant's behavior stood out for all the wrong reasons and left a very negative impression. She was straight vicious. I feel bad for anyone who works with her. read more

I'm a Hertz Platinum member. One of the best perks IMO is terminal drop off/pick up. It was not a smooth experience at the Nashville airport, which left me frustrated and disappointed. When I arrived to drop off the car, the first attendant and I had a language barrier - he wasn't able to understand my request: I am a Platinum member in need of a terminal drop off. This made things confusing right away. The second attendant was resting on a bench and appeared available to help, but brushed off his colleague and me. It wasn't until the third attendant stepped in that I finally got the assistance I needed. To be fair, the car itself was excellent - clean, new, and a very smooth ride. That part of the experience met expectations. However, loyalty programs only work if the service matches the promise. For a Platinum member, the drop-off process should be simple and seamless, not a hassle. This felt unnecessarily frustrating and took away from an otherwise good rental. Overall: great vehicle, but the return experience needs improvement, especially for frequent renters who value loyalty perks. read more

Always a good experience with Hertz. At Nashville, the pickup location is a bit of a walk. read more

Hertz Rent a Car - NIN hybrid. Taking this one for a spin. - Car Rental Near Me - Nashville, Tennessee

If I could give negative starts I would. The 3 woman working the office on 7/3/26 were horrible. Rude, and zero help with our situation. Not just my group, but every person that walked in. They told EVERYONE "there's nothing we can do". It seemed like they didn't want to do their job. We asked if they could lead us in the right direction to a hertz that could help, and their response was they don't have anyone's phone number. 4 hours later, and 4 different hertz locations and someone finally wanted to help. But I want to emphasize how rude and worthless the woman were at this location. read more

Try to trick you into getting their stupid liability waivers and filling the car up with gas. Doubles the cost of your rental

Major billing issues. Prepaid months in advance for over $1000 rental, billed again at pickup for over $1100. Customer service reviewed and it is "extras" that were added during pickup. None of this was agreed on and insane that any extras would be more than the entire rental. Never utilizing hertz again. read more

I left an item in the car and realized it less than an hour later when I got home. I attempted to call the number listed as the local Hertz location over 20 times, at different times of the day and no one ever answered. I called Hertz customer service and was told that was the correct number. I was willing to drive back over immediately to pick it up because I need it for another trip and did not want to wait through a website lost and found inquiry. What kind of business NEVER answers their phone? I am a Five Star member and have dealt with dozens of Hertz locations and have never before been unable to contact an employee. read more

DO NOT USE THIS COMPANY We had a reservation and after showing up to get our car the company didn't have a car for us and is making us wait 2 hours without a car with no compensation or anything and the woman working is very rude and unprofessional. Not only did we have to wait hours for our car but the bathroom was closed and their location is by nothing so we were completely stranded. read more

I was trying to call the Nashville Hertz team because that is what the Hertz 1800 direct line told me to do to make a change on my car reservation, I called 15 times and still on one picked up the phone. Must be nice to get paid and not work. Business must really be good in Nashville. It is also the same when you call directly to make a reservation read more

We have the Gold membership and the rental process was contactless. We did not have to stop at the desk or speak to anyone to get the keys. We proceeded to the parking ramp where our name was on a screen and proceeded to the Gold area where we were able to pick whichever car we wanted. Returning the car was just as easy. read more

Give this Company a zero. Thirty minutes and the only rep has been laughing and carrying on with the SAME CUSTOMER. Folks, they need an express lane! The rep has a very poor attitude and no sense of urgency. Now 12 customers waiting for well over 30 minutes. App doesn't work in BNA. NEVER going to use this company again. read more

GET A RECEIPT IF YOU RENT FROM THIS LOCATION BEFORE YOU LEAVE THE PARKING GARAGE AFTER YOUR RETURN! I'm a Gold member, and the process was a little confusing at first at this location as you just see your name on the board and your status and you just go to the section under your ranking (ie Gold, President's Circle) and just pick a car...the email received w/the instructions was a bit vague, but I figured it out. The process leaving was quick and easy & I enjoyed not having to interact w/anyone other than the person that check you & your car out of the garage. Was on my way in less than 10mins. I rented a Nissan Versa for 4 days, and the car was great (exceptional gas mileage for the power & how I ran the AC!). The nightmare began w/the return. You drive through this scanner thing and a person directs you where to park. Easy peasy. There's are signs everywhere saying "Note Dropoff Time, Mileage, and gas" and to "Leave keys in vehicle. Receipt will be emailed". I didn't trust that cuz how was the return time documented? So, I go to the Hertz booth in the garage; there's an old guy behind the counter w/another customer, so I wait. He says "are you just returning?" "Yes, but I want a printed receipt to document my return time" "Oh, the scanner you drive through documents your return time, so you're receipt will be emailed" "Yeah, sure, but I'd like a printed receipt" "It'll be emailed" "I get that part, but I'd like a printed receipt" "OK, well after I get this lady taken care of then". Naturally, they are taking forever and as the mins tick by I am like "I gotta get going for my flt; so just to confirm, the scanner thing documents your return time and I'll be emailed my receipt?" "Yep!" Right...so therein lies the scam. I get my receipt and lo and behold what should have been $255.10 for 4days (7/3-7/7 picking up and returning at 7:30am; I returned the car at 7:24am) all of a sudden was $318.88. I'm like WTF is the extra $63.78 for!? I study the receipt and finally see it; I was charged for FIVE days instead of the FOUR of my res!!? I'm like WTH!? So I immediately jump into a chat w/Hertz and they are like "well we can't see the actual final charges until the contract is closed out" I'm like "you guys emailed me a freaking receipt, so how is it not closed out" "well it isn't so we can't start a dispute until it is" absolutely horrible customer service w/zero understanding; literally less than 10hrs after the chat the charge for the $318.88 posts to my card. HELL TO THE NO! I chat back in and get the same run around and literally have to argue w/the chat person that 7/3-7/7 is FOUR NOT FIVE DAYS! They finally get it after I refuse to take their excuses of "it's the airport fees" "No it is not, those were included in my original reservation and contract quote of the $255.10"; the agent is like "oh sorry for the confusion; looks like you were charged an extra day. We'll dispute it and you should see the refund within 7-10business days". What confusion!? I rented a car for 4 days and returned it at the time agreed upon in the contract yet out of nowhere I was charged an extra day w/no explanation and had to BATTLE to get the refund for a charge that should have never happened!?! This was a nightmare and a horrible experience and felt very scammy/fraudulent like they do this and have gotten away w/it enough that I was the first person to notice!? Either way, steer clear of this location. They wasted 2 days of my time, energy for absolutely NO REASON when they took it upon themselves to charge me $63.78 extra and then had me fight to get it refunded (still waiting to see if it actually happens), but I have filed a complaint w/the BBB and disputed the charge. Shame on Hertz and this location. If this is how they treat Gold members, I can't imagine what they're doing to people who aren't part of their loyalty program! read more

They refuse to answer the phone, especially when there's no line the lady at the front desk was rude and unhelpful. If I could swear on this review, I absolutely would I would not recommend ever using this company for a rental. 0 stars read more

Another location with crooks adding fuel to the bill when we returned the car with a full tank of gas. Choose another vendor or you'll regret it. As PC I expected more from Hertz BNA...no benefits are worth the hassle and runaround to correct their issue. Complaint to the Tennessee AG in order to stop these criminals from their continued fraud. read more

Hertz Rent a Car - Receipt showing gas fill up at closest station to the rental car return. - Car Rental Near Me - Nashville, Tennessee

The process here is getting easier and easier. The first time I rented with gold member status, the website still made me check in with someone in the parking garage. which took about 15 minutes due to the line. Once again, (3rd or 4th time at this location) the webpage would not give me an assigned vehicle so I had to check-in with someone in the garage. However, he merely sent me to a parking spot. They had apparently upgraded me from the Tacoma to a ram 2500. There were no Tacoma's on the lot. I was fine with the red ram 2500, but I always do a walk around. There was a 5 foot long, scratch and dent in the passenger side of the vehicle. I noted it and took pictures. A lot attendant came by and asked if there was a problem. I told her about the damage. She looked at it and called her supervisor and said they couldn't let the vehicle leave the lot like that. They sent me to a silver ram 2500. This one was in great condition and worked great for my rental. I was very happy with my experience, and very thankful that the lot attendant came by when she did. They say they document everything with cameras when you leave the lot, but I felt better about taking something that was not damaged. read more

Hertz Rent a Car - The Ram 2500 - Great truck! - Car Rental Near Me - Nashville, Tennessee

I am so sad to leave a negative review. My husband and I showed up early to try to retrieve the car. Upon arrival the guy asked if we were local to the metro area. We are not local to Tn metro area but we live here in Tn. The guy insisted we did and said we could not pay with debit card for incidental fee. Also on that note, the sign there says "current due today 0" which is misleading verbiage. We don't normally use credit cards so we were told we can't be helped. We are currently in the efforts to get a refund but have been tossed back and forth. They are so difficult to get ahold of and at times on the call, they would drop us. We ended up having to use our original vehicle on our trip and wasted money and time. I will never book with hertz again. read more

Been waiting 30 minutes, had a reservation, said they don't have any cars ready. isnt this why we make a reservation?

Unbelievable! And not in a good way. Firstly, would it hurt any of their employees to smile?? Next, 23 minutes! One car ahead of me at the check out stand took 23 minutes to process. Meanwhile the other line processed 21 cars in that time frame. Ironically, the person who had to deal with the car that took 23 minutes was the nicest employee of all the employees. They gave me one of the smallest cars on the lot, and I'm a big guy... yeah yeah... it's what my company allows, bla bla bla. A Corolla is in the same class as the car I got, but I can fit in one better than the other. I hated every minute of my experience with this company! And I don't use that word a lot. I only had to use them because I had a last minute business trip and my regular vendor didn't have availability. Hopefully I will not get stuck having to use this company again. read more

we needed a Rent-A-Car very last minute and we were able to grab one with hertz. They had a ton of cars available upstairs and a lot of different options but we really wanted to keep a low budget considering we needed a card for just five hours to get us from .A to point B. The representative who helped us was very nice and we were definitely a difficult crowd to please. She asked us all the right questions and she was able to check us out in just a matter of 20 minutes. There wasn't much of a line so things went by really quickly. You just go upstairs and grab your car and then you pull out and check out with security. read more

Submitted request for car on line. Landed. Went to the car rental area. Waited 15 minutes on line. Complete paperwork. Went to the garage. Picked out a car and drove off! Returned car by dropping car off in the rental car garage! And done! No hassles! Easy process! Thank You! Highly recommend read more

You will be scammed somehow at Hertz Nashville. Customer service is horrible, general experience is horrible, operations are horrible.

Would not accept a debit card payment. Had a $500 hold reservation for the vehicle but we were denied at the counter for no credit card. They refuse to refund this charge even though I wasn't the one to cancel the vehicle or received any service. Talking to customer service was extremely difficult and frustrating taking them several days and multiple employees. I am incredibly disappointed and have no answers still. read more

CAUTION! Still going around in circles with Thrifty/Hertz over a rental from 10/3/2022, booked through EconomyBookings.com (warning NEVER use them). Special rate of $25 per day for 12 days actually charged $928,77. Have requested a breakdown of (over) charges. EconB says they don't show breakdown, only Thrifty can. Hertz keeps asking for booking numbers and claims they cannot find the rental - even charged me $25 to search. But Hertz had no trouble charging my rental claim $700 for accident that was not covered by my auto insurance. My credit card would pay deductible if Hertz would only supply a breakdown of charges. I keep getting passed around and asked for same info given multiple times, with no real intelligent response. If they cannot provide a breakdown of charges, then can they charge ANY AMOUNT they wish with no validation of the charges? Also sending complaints to several Consumer Protection Agencies. BEWARE!!!!! read more

My girlfriend had a one-way Hertz reservation, which I booked for her, at the Nashville airport. Her flight was delayed so she arrived at the rental counter at 11:45 PM, 15 minutes before close. She does not currently have a credit card, only her debit card, with plenty of money to cover the deposit. Here's where it went wrong: 1. The employee at the counter said it's Hertz policy to not allow debit cards with a one way rental 2. It's also Hertz policy not to take a credit card over the phone, fair enough 3. The employee refused to speak to me on the phone, even so I could ask clarifying questions 4. Neither the main Hertz support number nor the Nashville phone number are open at this hour I've just now had book an emergency hotel room, and tomorrow will pay $400 for an Uber so she can get to her destination 180 miles away for an early morning medical appointment. I do not blame the employee for following policy. I have major issues with Hertz for 1. Having a policy that I'd have to read the fine print during booking to be ready for 2. Not having a way to speak to a human on the phone during hours that branches are open 3. Having zero contingency options. She would have put a $1000 deposit on her debit card if need be, and I could have given a credit card number over the phone. As far as the employee, I have a major issue with the apathetic response to an emergency: "Sorry, can't help you, won't talk about it on the phone to the person who booked the reservation, and we are closing. Good night" (paraphrased to illustrate the point) I am not seeking compensation from Hertz; the damage is done. I've been a National member for 10 years and this is my first Hertz booking in years. I regret doing so and will not book again. read more

Worst customer service I've ever had with Hertz over years of renting with them. No functioning car seats and disregard for child safety with the rentals. The staff did not care or help. We switched the Avis and they were 100% better with service. read more

I must say, I was worried from all of the 1 Star reviews so I must share, I received great customer service when I picked up my vehicle and returned it. The wait wasn't long and she explained twice nicely how to get to where the vehicles were because I didn't get it the first time. My SUV was clean and full of gas. I experienced no problems. I'm so grateful for my great experience and will continue to use Hertz. read more

Worst rental experience ever...picked up a car that had a faint smell of smoke inside (freshly washed)...had to rush to a meeting and thought the smell might dissipate...the next day the oil change light kept beeping so returned to airport to swap out. Expect at least a 20 minute wait while at this customer service kiosk. Hours later on my way to Dollywood, received the updated Hertz receipt which charged me $400 for a cleaning fee for the smoke smell and a refueling fee even though I was mid-rental and not returning for a few days. I was returning because of a mechanical issue yet they insist I had to foot the bill for the gas mid-rental. Upon trying to rectify all this at the counter, the employees shifted the blame to me and basically said there was nothing they could do to fix these erroneous charges. Bottom line...I should have looked at yelp before booking with Hertz at this location. It seems like they are trying to scam people with unfounded cleaning fee charges. Never will rent from Hertz/Dollar again. read more

We, in spite of the accident at the entrance to the Nashville airport that caused a 4 hour delay to get out with our rental car, had a fantastic experience!!! It was certainly not their fault and in spite of it all, they worked very hard through it all to help us. Budget rental (next door to them at the airport) sent their folks away for 3 hours but not Hertz....they plugged through and with a smile. Way to go Hertz at BNA! read more

When I realized I'd chosen the wrong dates for the emergency trip to Nashville to say goodbye to my dying father, the Hertz agent did such a good job of giving me the runaround, telling me he had the wrong reservation, telling me I couldn't get the economy car, telling me he had to start over, again and again, that he eventually wore me down and I accepted a bump from the $155 reservation that I had to the $310 one he gave me. Then, even though I cancelled the $155 reservation a week in advance, I still got charged for it. So my $155 rental to see my dying father turned into a $465 rental. I've had years of trouble with Hertz/Dollar/Thrifty in Nashville, and had learned to avoid them, but I was desperate to find a car and thought "maybe they're not that bad". Never again read more

First the charge was $145 more than I rented the car for on Expedia. The price stated said it included all taxes and fees. We had no choice but o except what we were charged once we arrived, we needed a car. Next the vehicle they tried to give us was dirty and smelled awful, however, they did swap it out after we had to wait a looonnng time. FinalIy, we told them that we were going to return the car with a full of gas and they charged us for gas anyway when the tank was full, as we told them it would be. AgaIn, I had to wait a looonnng time for them to correct our already, "overcharged" bill. I have rented cars for "years" and have NEVER had an experience like this. As I waited for them to correct my "overcharged" bill I heard others with similar complaints. What an unethical way to do business. read more

I did a car rental online and the price was $122 and they charged me $188 I requested a receipt never gotten one! I also wrote them multiple times and they still haven't gotten back to me I fill the car back to Full and still no response read more

Hertz Rent a Car - The price of the car - Car Rental Near Me - Nashville, Tennessee

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Ali was awesome! We needed assistance and he went above and beyond to help us! He was kind and patient. Grateful for people like Ali

We are in line - now at the counter - waiting for the mid size SUV we reserved to be available. We've waited almost 2 hours now. Sam, though, has been super nice while we're waiting. I feel bad for the counter folks having to deal with the lack of cars. He said the manager is coming - but we've been waiting and nobody is showing up. Believe it or not, the car we got shook on the fwy and the brakes screeched in reverse. Drove back to the airport to change it out 4 days later - to find someone else also complaining about broken parts of their rental car. What's up, Hertz???? read more

Horrible. Booked a reservation months ago for 8am. Showed up at 9am to be told no cars available, and no estimate on when one would become available. Customer service was terrible, employees were rude and provided no estimate or reasoning for the issues. The washroom is unavailable, so we have sat here for 2 hours no with no vehicle and nowhere to use a toilet. Looked back at Facebook posts and see that its been an ongoing issue up to 4 years ago from what I can find. Do not book here. Its miserable. read more

I will never use hertz again. The man didn't explain what I was being charged for and up charged me for covered for my rental. I thought it was my grand total for the rental and he didn't give me any info and answer any of my questions. I was charged double without any explanation. I've tried to call the customer support number to refund the coverage since I don't needed and opted out of it when I checked in online anyways and I can't speak to a single human. The WORST read more

Local staff that I deal with when picking up cars are fantastic. Have nothing but great things to say about them. Worst ever customer service experience dealing with issues after the car is picked up. Major issue with a rental that they did not properly log back in. Hours on hold over multiple days to be told absolutely nothing they could other than send an e-mail after they continued to charge me. Need to wait five to seven days for a response to the e-mail. Seems like a calculated rip off to charge for gas even though car is returned full after refueling a mile away from the airport. They'll credit it back after you document to them you filled the car up, only via e-mail that they say will take five to seven days to respond to. Hertz has provided the worst customer service experience I can recall. read more

I'm not sure what all the bad reviews are for as I found my experience at this BNA location quite pleasant. It was so easy to pick up my car and return it. There are no hidden charges or weird holds on my credit card. The only thing I would say needs some work is the programs they offer. It seems if you aren't a gold member, you're only options are limited even when you request a certain size car read more

I had to travel for work to Nashville and my company book my rental car with Hertz. I usually never book with them but my work have discount with them. I picked up the car next day I arrived and it took a while because they had only one person at the counter. I guess There is need of workers everywhere. We at work suffer for the same thing. Everything went good when I picked up the car until the lady asked me if I wanted to add some insurance. I said no because my company specifically told me to decline it. So, the lady kind of wanted me to scare and made me get the insurance. She told me "we are supposed to have some storms. You should think about it. But I said no it's ok. She was not very happy when u said that. So the car was great I got a Hyundai Elantra that had only 13230 miles. Almost brand new. I love the way the car was. So confortable and wry nice to drive. I made me wanted one of those. So I had to drive it for a whole week. When it was time to return it I went to the same place the Hertz Garage was at the airport to the 3rd floor. I was kind of running late so I read on my agreement that I could drop off the keys and the agreement in the express drop off box. So that was what I did. Then u started to get worried when I started getting charges on my credit card every day after I had to call and tell them that I had dropped off the car on my return day and that I had put the key in the drop off box. So the lady kindly Holme don't worry about it. Your charges are Pending and they will not go through. You will be charge for what you supposed to get charge. But in the mean time I was getting nervous and there was no one to answer me only machines until I had to go here in Fresno to ask where to call so I could get answers. I was so glad when I could talk to a real person after I went to hertz in Fresno to get a number to contact a real person. That was not a good experience. It was a headache. read more

Hertz Rent a Car - Car Rental Near Me - Nashville, Tennessee

Terrible. This place is a fraud--- they don't honor presidents circle status. Yet they have TONS of cars un rented and ready. Take your business elsewhere. read more