I rented a compact sized car through Expedia for a 6am pick up. My flight landed at 5:30am and I could not check in via the Sixt link that was emailed to me. I waited at the Sixt rent a car counter for 30 minutes until it opened. The customer service rep was extremely professional and helpful. The car size I rented was not available and the only car available was a large pick up truck. I intentionally rented a small car due to the raising gas prices and ease of parking etc. I was told I could upgrade to a BMI 3 for an extra $25 a day ! Um no thank you. I finally get my car at 6:50 ! Such a hassle but glad I got a compact that I rented. read more

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As a long time SIXT customer I'm super bummed to have had the horrible experience we had with the manager of the BNA location. The guy was rude, snappy and zero help. I've used this location since they opened up and before that manager started working at the location. I've been using SIXT for many years out of West Hollywood and now here in Nashville. SIXT is usually the best in customer service but have drastically dropped their standards by hiring this guy as a manger. Sad! I guess having Gold Status and Platinum pre covid doesn't seem to matter with manager like this. I won't be back. read more

Rented through booking.com. They snuck extra insurance into the contract even though I told them I had insurance. Couldn't get them to remove it so had to pay $80 extra. Don't be dazzled by their high end cars. Its not worth it. read more

I honestly had a great rental experience. They have an app and easy check in. The car was super nice, a BMW SERIES 3. They have a scanning machine where you get out that details the damage (if any) so you don't have to check (I did check though ). The app makes it easy to verify your identity so you can skip the line and just go straight to pick your car. It also allows to pick the exact car you will be driving which is even better. All their cars are nice/fancy and the price is pretty much the same for a Toyota Corolla mini junk car you'll get on the other companies. Definitely will be renting all my car from this place when I need a car. All their staff was friendly and helpful to guide you. read more

ONE person at the counter, like...why?? Took FOREVER to check in, Also their QR "check in" to save time legit does not work at all. I tried it a few days before arrival, didn't work. Tried it in line, didn't work. And saw two other people try it as well. Like a functioning app is NOT that hard to achieve. read more

I have rented cars from Sixt several times in different locations, Portland, San Jose, Nashville, etc and have always been treated well. I no longer go to any other rental firm for a car. In one instance we had a Forerunner that couldn't hack the load we were carrying so they not only replaced it with a Transverse, (great vehicle!) but helped us transfer our stuff from the Toyota to the Chevy. Thank you Sixt! I see there are a number of bad reviews and I hope that the management of Sixt takes care of these issues. read more

Beware of the bogus "damage" scam if you don't pay for their loss damage waiver! I took a rental car from Sixt at BNA from Oct. 10-15. I had absolutely no problems at all with the car. Sixt emailed me a return receipt on Oct. 15, and then a "thank you" email with an invoice on Oct. 19. I thought all was well. Nope! on Nov. 21 they emailed me claiming that "New damages discovered", and included grainy/dark "before" pictures, and ultra-high-res "after" pictures indicating the tiniest of scratches on the rim of a tire. Then on Dec. 3, they sent me an inflated "Preliminary Estimate" for $566, including a $200 "Admin Fee", for the supposed "damages". The "Preliminary Estimate" was from an insurance appraiser that they are in cahoots with, and there is no evidence they actually had any work done on the car to fix the "damage". Sixt have been caught previously engaging in the same phony "damage" tactics, and had to settle a class-action lawsuit for the same behavior, look up "PHILIPPE CALDERON et al., v. SIXT RENT A CAR". Stay away from this company! read more

SIXT Rent A Car - Supposed "damage" that Sixt claims happened - Car Rental Near Me - Nashville, Tennessee

Should be a 0 star review! 1. Car they gave us 2025 jeep compass broke down 3 times leaving the garage with the transmission light on. Said they would give us credit never did 2. The upgrade was not an upgrade with a 2024 VW Tiguan. Not an upgrade 3. A week after I got home received my invoice and a charge on my card for an extra $146 saying there was damage to a wiper we never used and a charge for extra insurance that I did not agree to and a $60 charge for gas when it was brought back alsmost full. 4. Calling the company about the extra charge was a nightmare dealing with the 1st person breathing heavy then hanging up on my and the 2nd person not being able to talk English well. 5. DO NOT RECOMMEND THE HEADACHE OF DEALING WITH THIS COMPANY!! read more

SIXT Rent A Car - 1st vehicle that broke down on us 3 times - Car Rental Near Me - Nashville, Tennessee

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Had a great experience was SIXT in Nashville - BNA. Heather helped me and was super efficient and quick, friendly and helpful. Car was awesome, price was great and it all was seemless. I rented directly from the SIXT website, which definetely is the way to go for a multitude of reasons. Its always better for customer service or problem solving rather then trying to reach expedia or any third party vendor. read more

Do NOT use this company. Everything was ok until nearly 5 days later after my trip. (I had the car rental for less than 48 hours) I receive an email claiming that there is damage to the passenger side windshield. But I also receive no photo of the so-called damage. They then ask for photos and documents for the claim. There is no claim because there was no damage. Literally, NOTHING happened. They have also tried charging me for the deposit of $200 instead of giving it back to me, which I have filed a claim against with my bank. Reading these reviews, it makes sense now what they are trying to do, and I wish I would have seen these first. I just received the email this morning, so we will see what happens. I also found out they had a lawsuit against them for this very thing. Looks like they haven't learned. I let them know, I am aware of them scamming people and that if they try billing me for anything, I will be contacting an attorney. Which I will be. So again, do not use this company! read more

Not willing to refund anything after accidentally prepaying for a 4-day reservation when only needing 2. Website often forces prepay only in order to create this unfair practice. Customer service was unapologetic and unhelpful. Recommending corporate wide blacklist of this rental car agency. read more

The reservation did not accept my friend's credit card with address from Puerto Rico. It was not on the list of states. Had to make reservation with my credit card and add my friend therefore paying extra $14.99. The contact at the desk was very good but the bill was not what I expected. Drove 53 miles which probably consumed 2-2 1/2 gal. of gas and was charged $32.25! The car was very good. I had rented from SIXT before and had an excellent experience but this one left much to be desired. read more

I'd like to share a recent recent rental car experience with your Sixt. The vehicle (BMW 328i) was picked up at Baltimore/Washington International Airport (BWI) and returned to Nashville International Airport (BNA). When I arrived at BWI, it was after 11:00 p.m. I was offered an upgrade to a BMW for a small additional fee, which I accepted for my one-way rental. Upon driving the car out of its parking space, but before leaving the garage, I decided to inspect it for pre-existing damage. Given the poor lighting, I used my phone's flashlight to perform the inspection and quickly noticed multiple areas of damage, including: Numerous scratches across the vehicle Curb Rash on wheels The front tow hook cover missing Paint discoloration and stains on the hood Scratches on the passenger-side rear quarter panel and bumper Overall, the car appeared to be in very poor cosmetic condition and likely should not have been rented in that condition, but I just needed transportation back to Nashville and mechanically it seemed to function fine. I attempted to document the damage by scanning the QR code on my receipt and uploading photos through your app, but the process failed several times due to poor lighting and app issues. I then located an attendant who confirmed, on her device, that the vehicle already had extensive prior damage documented and assured me that I was "good to go." Upon returning the car at BNA, I informed the drop-off attendant about my experience at pickup and suggested that the car be removed from service for proper repairs. Today, I was surprised to receive a notification from your company alleging a new scratch on one of the wheels and holding me responsible. I want to be clear that I did not cause that damage. I submitted your online form but it would not allow enough room for the appropriate narrative that I have provided in this email. As a lifelong car enthusiast who personally maintains a personal collection of 10-12 vehicles including BMWs, Mercedes-Benz, and Audi, I take exceptional care of every vehicle I drive. In fact, I consistently return rentals in equal or better condition than when received. Given the extensive preexisting damage and documentation acknowledged by your BWI staff. I think it's horrible that accompany. Your size only has a damage management team that works on Monday, Tuesday and Friday from 12 PM to 8 PM. A quick Google search provided me with lots of people in the same boat as myself being charged unfairly by the rental car company for damage that was already existing. read more

Sixt takes pictures of the car when you leave and return a car for damages at the Nashville airport. I returned the car & it was inspected by someone. Then two months later I received an email with a picture stating there was damage to the car. In the picture supposedly there was a small dent in the bumper (which I could hardly see in the picture). A few days later, I received a bill from Sixt for $1,400.00. I requested to see the picture of the car bumper when I left the airport but I never received a response or picture, only the bill. I feel I had no other choice but to pay. Sounds like Sixt has a money making scheme going on at the Nashville Airport. Beware!!! read more

I rarely leave reviews, and I used to think one-star reviews were just isolated rants--until I experienced this repeatedly with SIXT. I've rented from them three separate times over the past year and a half, each time choosing a premium vehicle and documenting pre-existing damage with photos and videos. And every single time, I was later hit with a damage claim for issues I clearly didn't cause. The first two claims were eventually resolved--though only after weeks of chasing down responses through their clumsy claims process. Most recently, after returning another rental, I received yet another damage claim--this time directly from SIXT. I immediately sent them video and photo evidence showing the damage was pre-existing. But instead of responding, they escalated the claim to a third-party collections agency. Absolutely unacceptable. Obviously, this is the last time I'll ever use them. If you're considering renting from SIXT, I strongly urge you to look elsewhere. There are better companies out there--this one has been nothing but a headache. I obviously am not concerned with my situation since I have so much evidence to prove my case, but for the next guy that doesn't know any better to film before leaving the lot, this could truly be unfortunate. read more

Better maintenance of there vehicles before they're rented out again. Tried to resolve issue with tire I paid to fix, and filed a claim but, got the run around and department responsible for reimbursing did not give me a refund. read more

Beware. There is a recent class action lawsuit against this company and it's seems they haven't learned their lesson. They are trying to steal $1,400 from us, claiming there is damage we caused. Their "proof" is blurry pictures with no timestamp of barely visible hairline scuffs on the bumper. We took video when we picked up but this so called "damage" is so insignificant that it can't be made out in the video. Very convenient for them. After going in office to dispute the bill, they informed me I would have to call claims and refused to provide any further proof of damage or when they found it. Their claims number is only open 10-2 weekdays. Right in the middle of the work week. Very convenient for them. read more

All fine until about 5 days after return I get a bill for $55 for fuel refill Even though I returned the car full. Seems like they teach their employees how to become leeches. Car was dinged up everywhere as well. read more

Shady practices! They are accepting more reservations than the amount of cars they have in stock. I paid for my vehicle in full online and I arrived to pick it up a few minutes ahead of time and was told that the car had already been rented out and wasn't available for that day and the only thing they could do was offer me an upgrade for half off. Do yourself a favor and stay away from this greedy company. They take your money and still rent out cars on a first come first serve basis! The only thing that was good about this situation was the customer service Rep named Marianna because she did everything humanly possibly to ensure that we left with a vehicle to be able to get to our family in time. Thank you Marianna, we love and appreciate you! read more

If you plan to have your spouse, domestic partner or co-worker be an additional driver, you will pay $14.99 per day. Though you initial your rental agreement in many places, I didn't see there was a charge for this, and wasn't told when I added my wife on. I've never been charged for having my wife as an additional driver on a car rental agreement before. Use another car rental company if you plan to have an additional driver. read more

I reserve a car on-line through Afterpay which gives you a virtual credit card. It is a pay in four and if it is approved they take the 1st payment out of your bank account. I go the front desk at Sixt Rent a Car and am told I can't rent the car because they don't take virtual credit cards and I must have a major credit card or a well known bank debt card with a credit score of 600 or above. I could book it on-line with a virtual credit card but they turn me away. I request from Expedia and Sixt Rent a Car and they both tell me I'm out of luck because it's non refundable. I didn't cancel the reservation, they did. Expedia blames it on Sixt and Sixt blames it on Expedia. Sixt says I have to cancel through Expedia and Expedia says I have to cancel through Sixt. Still waiting on money. I guess I'm going to have to keep calling but none of this makes sense. read more

Second experience with Sixt and another crap experience. Reserved and pre-paid for a X3 X4 BMW. They did not have any available (even after confirming day prior and day of check in online). Had plenty of other BMWs but they were for other people that had "reserved." They downgraded us and did not change our rental price. Seinfeld episode to the max. Same experience at Sixt Atlanta. Will not return. read more

Used Sixt for the first time this last month for a long rental and they were amazing. Picked up from the Nashville airport, Angela Fuller & Mari helped us pickup our vehicle they were incredibly nice and so helpful. Was traveling with my wife and 2 young kiddos which was crazy in and of itself and so so thankful for how nice and fast and helpful they were. I will use them again just because of them and how easy and helpful and nice they were. They even had an option to pay like $30 and we could bring the car back at any fuel level. So simple so easy and helpful. I haven't had this good of an experience with any rental company till this one. Really grateful for helping us have a seamless and simple solution for our car rental and at a gear price! read more

SIXT Rent A Car - The card from the gal who helped us so much! - Car Rental Near Me - Nashville, Tennessee

I rented a car from Sixt approximately 2 months ago. I had a reservation for the car at 06:00. Upon arrival they did not have the type of vehicle I ordered so they gave me an upgrade. This upgrade took 40 minutes to accomplish. The vehicle had a small scratch on the bumper when I picked it up. Previously I was told that the vehicles were inspected prior to delivery to the customer so no reporting is necessary. I retuned the car with no damage. Two months later I receive a bill for $1400 for a scratch I did not make. I would not recommend using this location for sixt. You may get charged for damage you did not make. Do better Sixt. read more

Rental was ok but Sixt systematically make false damage claims to drive their revenue up. A class action lawsuit and thousands of online complaints have still not stopped the company deliberately falsifying claims to drive revenue. read more

The worst rental car company, ever! I picked up a car at Nashville airport to drop off at Raleigh airport the next day. Granted, it's a 600 mile drive, and I will drive through the night, alone. In the middle of the night, middle of a highway, the low engine oil indicator went on. I pulled off the highway and call SIXT Roadside assistance. The agent instructed me to go to a nearby gas station to fill the oil with my own money, and assured me that SIXT will reimburse me. I spent an hour at the gas station: waiting for the engine to cool off, having the shop employee talking to the SIXT Roadside assistance about what oil to add, getting oil added, plus waiting time in between. I dropped off the car the next day at Raleigh airport and told the staff my situation and asked for reimbursement. The staff member took a picture of my receipt, and sent me off. No money for me. I called customer service, but they didn't know what to do. 3 days later I got an email from someone of SIXT asking proof of service, stating the receipt must include the VIN of the rental car. Hello?! Seriously?! Give me back the money I spent on maintaining your car! I am still waiting. read more

Stay away. Rent from the other companies. Not worth the headaches and lies. Shady practices and extremely long wait times.

The rental itself was not an issue, but trying to get ahold of the manager of the Nashville Airport Sixt has been a NIGHTMARE. I have called customer service nearly 10 times in 6 weeks to try and get a response from them to no avail. Even their own customer service team cannot reach them. Multiple emails and calls about a lost item (I reported within 3 hours of returning the vehicle once I realized) and I have yet to make contact. My next contact will be attempting to reach corporate at this point. read more

Prepaid my reservation online a few months in advance since we were coming out here to Nashville for a hockey tournament Pre-inputted all my information beforehand online Drivers license credit card etc You are able to choose the vehicle one hour before pickup from what's available Rental option was RAV-4 or similar. We ended up getting a Mazda cx-9 All damages were already on record with the pre-inspection which you also do when you scan a code Overall no issues at all with the rental experience. Didnt need to go to the counter went straight to where the box is where the cars are Doubled checked my name and reservation and handed me the keys Will update based on how the return goes read more

Should have read reviews in advance. I arrived to pick up a prepaid pre scheduled. Long delays. Prepaid express option wasnt working. Had to rent from another place. Sixt is not refunding me. They stole my money. Best theyll do is offer to let me cancel after the fact and they take 200 fee for this priviledge. Do not rent from this place if you need an honest reliable provider. Lesson learned. read more

Filled up my car at the shell down the street from airport, got a clear bill after I left. Almost a week later two charges to my credit card $211 and $11 call 800 number over and over can't get a person from location and only told to email with automated responses only no response in two days... will dispute all with my credit card. emailed my receipt my gas station receipt the invoice I got a week later my pending credit card charges they just did on my card. No response from anybody horrible no number to contact that location directly. read more

Rented a care from SIXT on Denver, CO - terrible experience from the moment we walked in rental office! #1) had 6 agents, yet still took 45 minutes to get car #2) no walk around of car like enterprise does #3) nickel and dime you for everything #4) Tried to charge for a paint chip the size of a pinhead . Never use this Non-USA company again. read more

We went to Nashille in March. The lady at the SIXT counter was nice. The car I rented seemed ok until I got on the highway and the bumpy ride was too much so I pulled off into the city to stop and call for another car. They were able to get us another car which was fine. I did nothing but drive the original car about 10 minutes and decided it was too big a problem to keep the car. However after returning from the trip I got a bill from Nashville for some traffic fine. I suppose it was for illegal parking with the broken rental. SIXT could not tell me what the bill was for, however it was for the defective car I drove no more than 10 miles. I also got a bill from SIXT for the "damaged " car. The car already had a defect with the wheel or tire. I will not rent from SIXT again. read more

Could not have had a worse experience with the car and the people who work for this company. Downgraded with reservation since they didnt have car origannly rented. Vehicle had a very strong smoke odor, tank not full and charge was incorrect. Customer service has been no help when trying to rectify. Rented from other before and will never use this company again. To many others that actually care about customer service and handling problems. DO NOT USE THIS COMPANY FOR CAR RENTAL!! read more

Khalil at the Sixt Nashville Airport location was outstanding! From the moment I arrived, he was professional, friendly, and efficient. He went above and beyond to make sure I got the best vehicle for my needs and made the entire rental process smooth and stress-free. His customer service was top-notch, and it's clear he takes pride in his work. If you're renting from Sixt in Nashville, ask for Khalil--you won't be disappointed! read more

Rented a car from Sixt. The rental contract denoted several window chips and damage to the front windshield- actually it denoted 8 window chips to be exact. Within the first hour of renting the car, one of the chips starting spreading and forming a crack line in the front windshield. It was not my fault and not related to any damage that occurred while I had rental ownership. When I returned the car, they presented me with a bill for $680. I explained that the window had lots of documented damage to it and that a prior chip starting cracking an hour into my rental. I will not use this company again. I included a picture of my contract documenting the prior damage. Renter be warned. They do not take care of their customers. read more

SIXT Rent A Car - 8 stone chips in the window prior to my rental but I got stuck with the damages. - Car Rental Near Me - Nashville, Tennessee

Terrible company! Prepaid for my rental, get to service counter and they didn't have what I paid for. Agent said she'd cancel and refund me immediately. 6 days later and no refund. They are now claiming I was a no show. They even went as far as changing invoice dates to try and cover themselves. Thank goodness for screenshots and Uber receipts. Stay far away. Terrible company. read more

This was a first time in Nashville girls day trip. We flew in to Nashville from Chicago for the day and decided to rent a car to move us around town! Our service agent was THE Heather, every car rental need someone like Heather. She was the sweetest and most helpful person to our group and she even helped us upgrade our bmw to one a little larger for a reasonable price. It's nice to have great customer service read more

I've rented cars from many different companies, but Sixt has been the best by far. Glenn Burkes at the Nashville airport location went above and beyond to resolve an issue we had with our rental. They say you never really know what a company is like until you encounter a problem, and it's how they handle that problem that truly shows their quality. Based on my experience with Glenn and Sixt, I can confidently say they are a company that cares about their customers and is committed to making things right. read more

STAY!!!! AWAY!!!! Heads up: if your spouse wants to drive the car, they will charge an additional $15 per day which never has happened at another rental spot. I don't think I've ever had such a bad interaction with a company. The car itself was great but omg...never again with SIXT. The first mistake was booking with Expedia. I accidentally booked the wrong pickup time and when I tried to change the reservation with SIXT, they have no # to talk to anyone at SIXT @ BNA or anyone at all really. They said I needed to talk to Expedia. Expedia told me only SIXT could fix it. It was a disaster but Expedia finally resolved it. I get to the counter and only one employee was there with a massive line (not her fault, but goes to show that when everyone calls out sick, they can't be bothered to relieve someone of over a TWELVE HOUR SHIFT. Unethical as hell.) She saw I was young and used a bunch of scare tactics to try to get me to purchase their expensive af insurance when I already got one thru expedia. Also a WARNING: they will take a $200 deposit despite the fact that I paid $400 up front for the whole rental's duration. I booked a BMW a month in advance and get to the lot and the keys didn't work so I was given a Mercedes last minute. The car was great, but I think it's insane that they jacked me around this much for a product I didn't even reserve. I overheard her doing this to other people so don't expect to get what you actually wanted to rent. When I filled out their survey, a representative called me backpedaling like crazy and claimed zero responsibility for how awful this company is ran. Go to Enterprise. They are easy, fast, and don't try to freaking scam you. read more