I was happy that I could reserve, check in and then select my vehicle all from their website. Thrifty does not have an app for the iPhone or Android so the experience might be a bit slower relying on the web browser. I was able to upgrade from a minivan to an Expedition for no additional costs. Keys were already in the vehicle, but leaving was a bit confusing. They actually check you fully out when you attempt to leave. Checking back in was a chore. The parking area was so crammed with vehicle I had to squeeze into a small are and could barely get out of the vehicle. You just leave the vehicle and they do the rest. Be sure to take pictures, note your mileage and what your gas level is just in case. I had no problems as I did not see any additional charges after they fully checked in back in. read more

CAUTION! Still going around in circles with Thrifty/Hertz over a rental from 10/3/2022, booked through EconomyBookings.com (warning NEVER use them). Special rate of $25 per day for 12 days actually charged $928,77. Have requested a breakdown of (over) charges. EconB says they don't show breakdown, only Thrifty can. Hertz keeps asking for booking numbers and claims they cannot find the rental - even charged me $25 to search. But Hertz had no trouble charging my rental claim $700 for accident that was not covered by my auto insurance. My credit card would pay deductible if Hertz would only supply a breakdown of charges. I keep getting passed around and asked for same info given multiple times, with no real intelligent response. If they cannot provide a breakdown of charges, then can they charge ANY AMOUNT they wish with no validation of the charges? Also sending complaints to several Consumer Protection Agencies. BEWARE!!!!! read more

This place does NOT have their act together. Came in town for a funeral, so I'm literally only in Nashville for 5 hours - 1.5 of which was wasted with these clowns. 1:16pm - arrived at Thrifty counter behind about 12 other people. Note that there was no (or minimal) waiting at every single other rental car company within view - which is all of them. The two people working showed zero sense of urgency to work through the line. One of the young men kept going to the back room with painfully slow movements. It was like he was intentionally wanting everyone in line to know that he couldn't give two F's that we were all waiting. 2:18pm - per the stamp on my receipt, this is the time I checked out at the counter. Seriously. ONE HOUR IN LINE. We get to the garage to pick up the car and...no cars. They're all being "cleaned". So again I wait along with a dozen other people. There's a Thrifty guy standing there but he doesn't even interact with anyone who walks up. We have to approach him to ask what's going on while he just stares into the abyss of empty parking spaces. 2:56pm - have a car, but now I'm in another line of cars trying to exit the garage. Of course there's some problem here as well. 3:08 - finally exit the garage over 1.5 hours later. It's 2023. Shouldn't be that difficult, particularly considering I had already reserved and paid for a car. Never again, Thrifty. read more

Do not rent from thrifty they don't deserve any stars. They are a big scam. Purchased the full option and when signing the paper work the lady renting the car made it seem that it would be cheaper to pre purchase the full and at no time made it clear that you will not get a refund so the only way that this works is if you return the car on empty. Everything is extra at thrifty and their customer service is a joke. Do not rent from them. Would leave zero stars if possible. Do not rent from thrifty. read more

Terrible service. Over an hour wait because they staff one employee and have 6 screens at the counter. I guess this is what I deserve for being thrifty.... Never again, happy to pay more somewhere else read more

Thrifty Rent A Car - Car Rental Near Me - Nashville, Tennessee

This is a zero star outfit. Pick up took a long time. Long line to get the car with only one slow employee on the counter until the very end. On return, I stopped and filled up just outside the airport on the way in but still these fraudsters are trying to charge me nearly $120 for gas. Never will I ever use Thrifty again, hope you don't either read more

Based on the grim reviews, I was honestly concerned, expecting a miserable experience and even considered renting another car just as a back up option should things go so terribly given I was on a time crunch. My experience was anything but... There was no wait, the staff- Ferby & Derrick were not only helpful but genuinely delightful & funny. They had big smiles, were thorough & efficient, Derrick walked me to the car in the parking garage & they even wished me a happy early birthday (which isn't for 2.5 weeks)! I booked through Priceline originally and pre-paid (GREAT RATE) and everything was exactly as booked. Based on my personal experience, I am thrilled and won't hesitate to book Thrifty again whenever I travel to the Nashville airport. read more

CURRENTLY THE WORST EXPERIENCE OF MY LIFE My name is Keith Mitchell I received the car from thrifty through booking with you are in Nashville they gave me a car that once I get to my destination the car is almost out of oil I called them and they told me to go to Huntsville airport gave me a reference number to pick up another car I get to Huntsville airport and they denied me saying that they don't do that so I called back I was sent to an automotive place and they said they needed the car overnight this is ridiculous when I return this car I would like 100% of my money back this I've spent maybe three hours today trying to get a car wasting gas trying to get the car fixEd and no one has assisted me Today8-30 I was told to take the car to another place and pay $90 plus tax to get the car an oil change because they contacted 15 plus people and they don't take pay by phone so I will have to pay , I dont have it to pay , then I was told that my car is going to overheat and was hung up on Stellar Run for all company umder this umbrella hertz included read more

Thrifty Rent A Car - Car Rental Near Me - Nashville, Tennessee

Car reeked of smoke. When we dropped it off we accidentally left our own car key behind instead of theirs. Within minutes they threw ours away and charged us for not returning a key. Customer service line doesn't even work. We are still trying to get them to talk to us about it. The guy who told us what they did called us on his cell phone because they don't even have a business number at car return. What a mess. read more

I would give this location a zero star if I could, but unfortunately, Yelp will not allow it. There were two female employees, a black girl and a second girl with glasses and a bun, who looked like they did not want to be there. The one with the dark hair in a bun wearing the Roy Orbison glasses was the biggest B of them. A third black girl with a long curly weave, arrived, and I assumed she was going to help break the like, but unfortunately, she decided to just sit there and talk about her nails being done. Mind you, there were about 10 people waiting in line. Anyways, I reserved and paid for my rental in full through Expedia. When I arrived, they refused to accept my Mastercard because it was issued through PayPal. As I was discussing with the black girl, the bitter looking one with the Roy Orbison glasses decided to chime in. Finally I was told to go to the Gold room and that they would help me. I did, and they didn't. The customer service was even worse. I managed to get the PayPal Mastercard representative, and all of the employees refused to speak to her. Even the so-called male manager with the long dreadlocks. Finally, I called Expedia, and they were able to cancel my Thrifty reservation and get me a full refund and rebook with Avis. Unfortunately, I had to wait til the following day to pick up the car, and I had to cake a $70 dollar cab ride to my hotel in Franklin. Never again will I use Thrifty car rental, and I will tell everyone not to use them. I hope this review deters any potential Thrifty customers from using this ill-conceived mediocre agency. read more

We were not especially impressed with Thrifty. The car we received and the price we paid were both exceptional. The customer service is sketchy as we oddly never dealt with Thrifty direct. Our flight arrived at 11:30 pm. The Thrifty desk was already closed and a sign sent us to the third floor parking garage to the Thrifty booth. Then a sign at the Thrifty booth sent us to the Hertz Hold booth. Once there, we spent thirty minutes standing in line waiting to be seen my a Hertz agent. Once we were seen by the agent, we did the paperwork and weee on our way. We paid for a full tank of gas in advance so we could bring it back empty and not worry about filling it up. The car was great and the price was solid. When we returned the car, three days later, it was 4am. Once again, no employees on duty so the signs said just leave the keys in the car and and head on into the terminal. That's what did. Low and behold, we got a bill from Thrifty charging us for mileage and the gas they filled it up with. Even though we paid for a full tank in advance, they billed us to fill it up anyway. I suspect that's a nasty little disconnect outsourcing your after hours work to Hertz. So, now we have to waste our time making calls to get our money back which is a huge inconvenience and simply unnecessary. read more

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Long line at the car rental counter due to cars not being ready by pick-up time. Several disgruntled customers, myself included. We wound up taking a larger vehicle. Otherwise we would have had to wait an uncertain amount of time (minutes?? hours??) for the full size class vehicle we had requested. We had just flown all night and all day and all we wanted was to get our vehicle and go to our hotel. We were charged the difference in price between the full size car we originally reserved and the 7 passenger SUV offered to us. Not happy! read more

Decent price, good service. Parking lot is a looooooong way from the desk. Car I got was decent (a Mazda crossover) but not great. I'm sure I could have switched, but that would require two more times across that distance. Check-in and dropoff was easy. Their gas deals are actually reasonable. If I'd known I would use a whole tank, I would have taken their "we fill it" deal of $10 total, gas and service fee. If you're just driving around town and will use less than half a tank, fill it yourself, but if a whole tank, read the fine print and take the deal. read more

Do not ever use Thrifty to rent a car. It is an absolute scam. They will not only charge you to rent the car, but then they'll charge you for the same rental AGAIN PLUS MORE, so you will end up paying 2.5x what you were expecting to pay. Then when you dispute the charge, it will take approximately a month for them to tell you 'too bad so sad.' I will NEVER rent with Thrifty ever again so long as I live. read more

We rented a van for our son's wedding in Knoxville. The car was not serviced properly: there was no windshield wiper fluid and one tire had low air pressure, requiring us to fill it (fortunately our son's wife had a tire pump). read more

They over charged me and I've called several times to resolve the issue and no follow up. Poor customer service.

Literally a disaster. We prepaid and had our receipt and they still tried to say we owed $600 more on top of our "prepaid price". Absolutely not. Also was asking for our social security numbers... we left the counter & ubered ‍ read more

Nope!! Go to Enterprise!!! I booked through AAA. Rate was $250ish. Clerk (Hertz/Thrifty-same person for both desks/companies and had no name badge) asked the standard upscale questions. Want to upgrade?, want insurance?, want to prepay gas? The answer to all was no. Got to the signing of the pinpad and asked for a copy before I signed. So glad I did...$680!!!!! When I questioned the price, he said I HAD to have the extra coverage because my insurance wouldn't cover damage to the vehicle. He got upset when I had him take it off. In the end, I was still charge $50 more than my reservation and he said he could not correct it. He said I had to go upstairs to the parking garage and talk with the manager who could fix it. Went upstairs to the car lot, went into the office, explained everything to the two ladies behind the desk and was told they were not managers and they couldn't correct it. One said, "let me guess..insert name". I will reach out to AAA on this one. Just avoid Hertz/Thrift. I flew in last month a flawless experience with Enterprise. read more

These people lie and misrepresent things in order to upsell you. Our flight was a little late. When we got to the place to get our rental, we waited 2 hours in line. When we finally got up to the counter, they chastised us for being 3 hours late, this our vast was not ready and would not be for another "45 minutes". They did have a car ready but it works be an " upgrade ". Mind you we selected a midsized car and they counted a Chevy Malibu as an "upgrade". They told us it would only cost " a little bit more". Would you call TWICE as expensive only "a little bit more"?. They had us and it was not our fault. Needless to say STAY AWAY from these people. They are lairs and thieves in my book. read more

The car wheels are out of alignment, not driving smoothly, and is making a sound. Passenger visor loose and hanging down, won't stay up. Passenger headrest pushing my head forward and doesn't adjust back. Uncomfortable. Low to the ground hard to get in and out. No navigation. 55,000 miles on the car. Disappointed for especially what we paid. no local store to exchange the car would have to drive all the way back to the airport. Will not be renting from thrifty again. read more

When we tried to rent a car and asked about using a debit card, the employee said "Are y'all trying to be funny?" All she had to do was explain why local residents can't use a debit card. She don't have to be snarky and rude. I'd rate the experience a 0 if I could. read more

What a joke. A total rip off. 'Thrifty' is far from this car rental. We had rented a car for some friends of ours, even put it in their name and when they went to get the PAID car they were denied. They basically had to rent the car all over again. So 'Thrifty' got double money. My friend said the same thing happened to another couple nearby but they didn't have a major credit card on them so they couldn't get the car someone else had paid for. Beyond ticked. And they won't refund my husband on his credit card. BEWARE. DONT DO BUSINESS WITH THIS NASTY COMPANY. read more

The saving grace for this experience was Carlton at Hertz. Because of my gold status at Hertz, he was able to assist us in getting the car as the line at the Thrifty counter was more than 10 parties deep with only 2 representatives. If Thrifty Rental Car had more representatives like you, maybe they would have 5 stars. Thanks Carlton. read more

a lady on 5/27/2024 around 10 am, told me they were out of cars. I said I have my confirmation that I rented a car here. I have had a stroke and have what is called "drunken speech ". I told her I have to have a car as I was 2 hours from home. She said she was calling her supervisor, but really she called airport police. After speaking with them, they took me to front of the line and told her to give me a car. This was a great embarrassment, and unnecessary. I will never rent from them again. read more

The lady who helped us, Lea Ussery, was great help. She explained everything really well and was very kind. Overall amazing service from her. read more

I've got to say, worst car rental in the airport. They don't tell you when you try to skip the counter with all the texts or emails, that it really doesn't work and you can't skip the counter. No point in entering the credit card because you'll have to provide it there and they no longer will allow a swipe card, has to have a chip. They stated it was due to airport policy, yet another rental car agency allowed a swipe. Was very disappointed with thrifty and will never rent again! read more

I recently went on a trip to Tennessee and was overcharged. I've sent messages through the website, emails, called numerous times, even asked to be contacted about my experience in the "please rate your overall experience" email that was sent to me after returning the vehicle. It has been 3 weeks and all I've received is an automated email. This particular thrifty is connected to hertz, so I've been trying to contact both companies and still nothing. read more

Is it possible to give zero. We have been in line for 30 minutes and they have not rented one car. Just scrolling through the computer

I was charged $9,000 for a $331 rental. I have never had such a ridiculous experience in my life. I rented a car through Thrifty for less than 48 hours in December of 2022. The total charge was $331. In February of 2023, I was charged $9003.61, as they were claiming I had the car for 51 extra days. I spent 20 hours in total on the phone with them. I had to file a claim through my credit card company to get the charge removed. They were incredibly unhelpful with every interaction, and if I had any advice it would be to never ever rent through them. read more

Rented a car online from this location. Called days before to verify information and make sure everything was confirmed and good to go. Paid the fee and even paid for their insurance and all was supposed to be good! Arrived at 10:00 p.m. and they wanted to charge an additional $500 for a deposit and then wouldn't rent me the car even after I agreed to pay the deposit. Nice that they were ok with screwing someone in the middle of the night thousands of miles away from home after confirming everything prior to flying there. Went over to another rental place and got a car without any issues. Don't think I will be needing my blue chip member number anymore! This issue almost ruined my families trip. Very very disappointed. This location isn't even worth the one star! read more

*i have never left a yelp review anywhere before, but this has been so terrible, I am going to leave one to hopefully save the next person.* I am extremely disappointed with my decision to rent from thrifty. I had several hiccups with them, the worst of which i am STILL paying for. Dropped off my car almost a week ago around 6AM (they advertise as being open at 5 AM) but there was not an employee in sight. So I left my car in the return lane and headed in to catch my flight. 6 days later and my contract is STILL not closed. They are continuing to charge me every day for my rental plus late fees. I have been trying all week to get ahold of them with little to no success. It's recorded line bounced over the another to recorded line, and the cycle doesn't stop. I was finally able to get a direct line of my the location manager, and left a message, but have not heard back yet. I got in contact with a representative located in the Philippines and she basically told me that I might need to fly 2,000 miles from Los Angeles back to Nashville in order to resolve the situation. Hopefully I can get this sorted out before they max out my credit card. read more

This is by far my worse rental experience ever. Where shall I start. I booked a prepaid reservation online and had fraud on the original card used so I no longer had that card. I reached the airport and was unable to pick up the car, had to call customer service. After a long wait was told they couldn't do anything. I was forced into making a new reservation at an extremely higher rate just to get a car to make it out of the airport. Then we called again to cancel the original reservation and they said they couldn't do that over the phone, but website says we are past our time. The unkind unhelpful phone rep said we had to submit a form online. So we went online and tried submitting a request but that says sorry unable to submit, must contact customer service... another circle. So here we are. This whole process has been very costly, frustrating, I pray someone can help us. read more

Good experience with this car rental place this was my first time renting a car. The experience went well smoothly and everything worked out well read more

My aunt rents the 2023 Nissan Altima from rental car. Damn vehicles and happy happy to see you

Customer service was terrible! As others mentioned, they added hidden fees. Derrick was hard to understand: Talked fast and unclear. Didn't explain things clearly and made rude comments about how I must be a bad driver since I didn't want to be added as a driver and how we weren't awake to understand. Would not recommend! read more

Fast service and you're able to choose your car from whats available. Only thing is there were no economy cars and so had to choose compact car. Got Chevrolet spark with no problems. Only thing i don't understand is even though i opted for pre-paid gas, why am I paying for the full tank that is 30$ extra and not just for how much I used. My total bill was around 75$ which is not what i was expecting based on the minimal driving I did. Its not that way at any of the other rental companies. For that reason, i'd probably book somewhere else. read more

Reserved a car weeks in advance but my flight got delayed until after 9pm. Got to the rental counter and nobody was there. Eight other people and I waited for about 15 minutes and yelled to the back, but nobody ever showed. I had to get a hotel that night. The next morning I got told that my rental car wasn't available and I would be treated as a no-show because "we are open until midnight." The manager was incredibly condescending, so I can't really blame his night crew for walking out on him the previous night. Currently fighting to get the money I spent on my (prepaid!) car reservation. read more

We needed to extend our rental & return it to a different airport because we had an emergency. I fully expected to pay an additional fee, Thrifty charged us $675 for 1 additional day of rent & changing the return location. They completely took advantage of us because we needed to get home to sick child, this company is a disgrace. Do yourself a favor & use any other rental company besides Thrifty, they are the worst company I've ever done business with. read more

Thrift is up to the same old trick charging your card for gas 10 days after I turned the car back in on January 1st and 10 days later there is the 2 charge's . Calvin going to tell me not to come back. I tried to call the news on them but they didn't want to do the store. So this is not over. I will be back because I want my money back. It's more then one way to skin a cat. This has got to stop and the manager tells me they do this all the time. I will be call the cops tomorrow to make a report. Time to clean house Thrift and do better. I hope Herz rental gets this cause they are over them. C. E. O. CHA Chattanooga Lovell field Airport read more

Thrifty Rent A Car - Car Rental Near Me - Nashville, Tennessee

This group is awful. Do not rent from them. Please believe their horrible service reviews. I had a reservation and first they said they didn't have my car. The. They said it would be three times more than my reservation. I believe they use bait and switch tactics. read more