We LOVE this place! The food is great and they are always friendly. Highly recommend the chicken…read moresalad, pimento cheese sandwich, and the slaw dogs. They also have most anything you would need while camping or staying in a vacation rental.

Steve Headrick runs a fabulous store. He has been here in Townsend for years and his store has…read morebecome a fixture in the community. He stocks his store well, has gasoline and runs a fabulous deli. He has the best chili dog known to man! Steve and his staff will make You feel welcome and like they appreciate you. It's a one stop shop!

I love this Kroger. Clean, organized, good quality fresh produces, easy to find what i need…read more Overall, Kroger is where I go grocery most of the time since they about everything I need. I also love the sale and digital coupon. I rarely ask for help, but the associates at the customer service are nice and helpful.

I was overcharged $108 on my delivery. Items were added onto my order that i did not place, or…read morereceive. I've had this membership for less than a month and they will not refund it because I used it. I will get a refund for the $108 in 7 to 10 business days. I don't trust the service anymore. Never had THIS issue with Wal-Mart.

It's upstairs. Everything a Publix is supposed to be. Clean and efficient…read more The only loss of star is a standoffishness from the staff. I found everything I was looking for. Stole was spotless. Food on display had me wishing this was closer to my house. Just a feeling. There wasn't a willingness to help or engage. Happens. Would use this location again.

I am extremely disappointed with my experience ordering a wedding cake from the Publix University…read morestore. I paid for the cake on July 21 and specifically verified that it would be delivered to our wedding venue at 3:00 PM. I even had the bakery double-check the order, and I was assured 100% that everything was set. When the cake hadn't arrived by around 4:00-4:30 PM, we had to start calling to find out what had happened. We were then told that someone had supposedly called on the 18th and changed the order to an 8:00 AM pickup. That explanation made no sense, considering I didn't even finalize and pay for the order until July 21. How could someone have changed an order before it was even completed? What was even more frustrating was that if the bakery truly believed the cake was supposed to be picked up at 8:00 AM and no one arrived, why didn't anyone call the contact numbers on the order? Instead, no one reached out, and we were left scrambling with only about 30 minutes before guests arrived, wondering if our wedding cake would make it to the venue. We were even told they weren't sure if they could get it there in time. As for the cake itself, the decorations were beautiful, and I do appreciate the decorator's work. Unfortunately, the cake was noticeably lopsided, and the cake itself was dry, especially considering the price we paid. It simply was not worth the cost. Mistakes can happen, but this was a wedding--an event that can't be redone. The lack of communication, the confusion surrounding the order, and the stress this caused on such an important day were unacceptable. I sincerely hope Publix reviews its procedures so that no other couple has to experience this on their wedding day.

Disappointing Experience at the Alcoa, TN Walmart…read more I recently had a frustrating experience at the Alcoa, TN Walmart while trying to buy the new Flip and Sip Cirkul cup as a Mother's Day gift for my mom. I had purchased one for myself a few weeks earlier and wanted to get the same item for her. When I arrived, I checked the area where I had originally found the cup, but it was no longer there. I searched the main aisle with other Cirkul items, but there wasn't even a spot labeled for the Flip and Sip cups. I used the Walmart app, which directed me to a seasonal summer section--also incorrect. After struggling to find the product, I asked a worker who had no idea what I was talking about. I then found another employee who genuinely tried to help, but with all the confusion from the store remodel and clearly undertrained staff, he was just as lost. He reached out to a manager who told me they must be out of stock. I politely mentioned that the app showed over 11 of the color I wanted in stock, along with several others. The manager then said they must've pulled them and sent them back to the company because "11 isn't a lot." That made no sense--especially when there were only three of a different style still sitting on the shelf. He directed the employee to check the back room where items are staged for return, saying they were probably pulled that morning. When I mentioned that, as a Walmart+ member, I could still order the item for pickup, delivery, or shipping, he said it would likely be substituted or delayed. I told him I believed the item was still in the store, but he insisted they were definitely gone. Sure enough, after I finished shopping and went to check out, I spotted a display end cap with dozens of Flip and Sip Cirkul cups--in every color imaginable. The exact product they insisted wasn't in the store. I'm happy I was able to get the gift for my mom, but it was incredibly frustrating to waste over an hour searching because no one knew where things were or how to check properly. Even worse, I was misled--whether intentionally or not--which made me feel like I wasn't being taken seriously. I understand that remodels can create temporary confusion, and sometimes items truly are out of stock. But please, train your employees better and don't tell customers something is gone when it clearly isn't. It's frustrating, disrespectful, and wastes everyone's time.

my donut is hollow?! i payed for a ful donut and i only got about half in total! scam!read more

Love your store, shop here every week. But why do you keep posting ads that pop up on my phone and…read morewhen I go to it, the ad is already out of date.

This place has great discounted food and grocery items. You have to watch the expiration dates…read morebecause some of the really good deals are short dated, but that's okay! Cashiers are super friendly and get you checked out in no time. It's worth the trip from Gatlinburg, trust me.

We were traveling from Sweetwater to Pigeon Forge and decided to stop by Publix to try their famous…read morefried chicken. Very disappointed at deli counter service. Lady wasn't too happy when we asked for her help as it looked like they may have been trying to wrap up for the day at 7:30pm. Asked for 4pcs of fried chicken leg/thighs. Got to hotel and open packaging to find only leg/wing pieces.

We are vacationing from Florida. I placed a pick up order at this location and I must say that the…read moreservice was amazing. My husband was waiting in the designated area for a bit and a nice gentleman named Cameron noticed he had been there for a little bit. He came over and asked my husband if he was there for a pick up and my explained that he was. Cameron advised that their phone system was down and he just so happened to see our track in the parking spot waiting. He went above and beyond to gather our groceries and apologized for the inconvenience. Super thankful for this gentleman - had he not approached my husband, he would have been waiting. THIS IS GREAT CUSTOMER SERVICE!! Thank you Cameron! We appreciate you :)

Normally we have a fantastic experience at this location but today wasnt so. Had a cashier named…read moreAlexandra who may have been having a bad day but didn't need to project it onto me or my family. Not so much as a simple hello. Ok fine. No big deal. Charged us for 6 of the same items when we only had 4. Again, no big deal, they will fix it. When i mention it to her thats when she got defensive and her attitude really showed. Demanded i show her the item like i was lying or something. Ok again, no big deal let me go grab it. She proceeds to count it in front of me in a condescending manner like i cannot count or something but then she realizes im correct and there really is only 4 items. So i ask her did i count wrong? No response. She goes quiet and hurriedly processes the refund and gives me an insincere sorry like it was the most painful thing she had to do. I honestly have never been disrespected at all by any employees until i met her. To any managers reading hopefully you can retrain her on proper customer service. While waiting to talk to her about the error I overheard another employee telling the customer in front of me that shes from another store and to "make sure she doesnt double charge you" jokingly so maybe this is a common problem with her? Who knows, but please have a talk with Alexandra and make sure she does better in the future.

Food prices on food are great and found everything I was looking for. But was approached by the…read moremanager saying that I have to check out because it was closing time. I could understand if it was at 8:30 and I was still shopping not 8:01. I am sorry but that is poor customer service and no one should ever be rushed out because they are patrons of that store and paying YOUR paycheck. Will not return. Unless my job at instacart forces me to.

Small (good for me, less walking) but bristling with everything I could need. Low prices and…read moreextremely friendly staff. My all-time favorite grocery store!

Very well stocked especially fresh vegetables and fruit! Also great hours and open 7 days of week!read more