Terrible service.
On Monday October 3, 2011 E2 - Services/ Manager Eddie Dillard performed an oil change on my LR3 and recommend changing brake pads and rotors. I agreed and paid him $1,008.57 (One Thousand Eight Dollars and Fifty Seven Cents) for the work.
On Tuesday or Wednesday October 11, 2011 or (October 12) we again visited E2 Services after we noticed a very loud squeaking sound when pressing the breaks. E2 Services took the car to the shop and then told us that the problem was fixed.
On Monday October 17, we again visited E2 Services after we noticed a loud squeaking sound when driving (when no breaks were pressed) as well as some squeaking when breaks were pressed. E2 Services took the car to the shop and then told us that the problem was fixed. E2 Services repairman claimed that an aluminum/steel part was the cause.
As there was still squeaking sound when pressing the breaks, I decided to visit the Land Rover Orlando dealer (Land Rover) on Thursday October 20, 2011 to verify that the LR3 was properly functioning given past issues.
The following issues were addressed:
1) The Land Rover technician showed me that the left rear caliper bolts were missing. (See excerpt from Land Rover service report below).
2) The service manager and technician at Land Rover showed me that rear pads were installed incorrectly and upside down. (See excerpt from Land Rover service report below).
3) According to Land Rover, the break pads and rotors were aftermarket and were not Land Rover authentic parts. (Mr. Dillard of E2 Services assured me they were). (See excerpt from Land Rover service report below).
4) Finally the service manager informed me that the front left break pad wear sensor was not installed on the break pads. (See excerpt from Land Rover service report below).
I then agreed to have the Land Rover Dealership remove the rotors and break pads installed by E2 Services and to have new break pads and rotors installed.
Please see excerpt from Land Rover Service Report by their technician:
TECH NOTED DURING TIRE REPLACEMENT AND ALIGNMENT, THE LEFT,
REAR CALIPER BOLTS WERE MISSING. TECH ALSO NOTED FRONT AND REAR BRAKE
PADS AND ROTORS TO BE AFTERMARKET AND NON LAND ROVER AUTHENTIC PARTS.
UPON FURTHER INSPECTION WITH CUSTOMER INVOLVED, NOTED REAR PADS
INSTALLED INCORRECTLY AND UPSIDE DOWN. TECH NOTED CHAMFER OF REAR PADS
SHOULD BE PLACED ON THE BOTTOM IN DIRECTION ROTATION WITH THE WHEELS
AND PRIMARY MOVEMENT OF VEHICLE. TECH VERIFIED ALL BRAKE PADS AND
ROTORS TO BE AFTERMARKET AFTER REMOVAL OF BRAKES. ALSO NOTED DURING
REMOVAL, THE FRONT BRAKE PAD WEAR SENSOR WAS NOT INSTALLED ON THE BRAKE
PADS. INSPECTED BOTH SENSORS AND NOTED SENSORS OK AND HAVE NO DAMAGE.
TECH NOTED AFTERMARKET PADS AND ROTORS ARE ROOT CAUSE OF BRAKE NOISE.
REPLACED FRONT AND REAR BRAKE PADS AND ROTORS AS PER CUSTOMERS REQUEST
WITH AUTHENTIC LAND ROVER PARTS, ROAD TESTED VEHICLE AND BEDDED IN
BRAKES. RETESTED BRAKE SQUEAL AFTER REPAIRS, PASSED. NOTED NOISE
MINIMIZED WITH FACTORY PARTS. COMPLETED.
In performing its work for us, E2 services engaged in (including but not limited to) deception, fraud, and misrepresentation as well as concealment, suppression or omission of material facts.
E2 Services, in performing its work, endangered my life, the lives of my family members, and the lives of others on the road. read more
