Unethical business model, borderline scam. This business operates by getting you to sign a contract, and then they make it as inconvenient as humanly possible to cancel the contract. They will not answer the phones, they will not call you back, there's no email address provided to contact them electronically, and the message function on their website states in big bold capital letters "NOT AN ACCEPTABLE FORM OF CANCELLATION" which is actually hilariously obvious that they're just trying to inconvenience you. I moved away and had not been inside of this gym for 5 years and could not get them to stop charging my card. I left a dozen messages and could never get a call back, and could never find a way to contact them electronically. I finally called my bank and put a stop charge on them, and they sent me to collections because I didn't "send an acceptable form of cancellation". This is a shady business run by shady people, do NOT give them your money. I will be reporting them to the BBB as well. The gym itself was always somewhat dirty, with aging equipment. Picture any low-budget strip mall gym. Never go here read more

I recently found out that Eagle Fitness has been charging my 87 year old mother-in-law for over her contract since 2024. She joined only to use a trainer. 4 months in he raised his rate above what she could afford. She never used any equipment or other services with them, she called to cancel. She asked if they could mail or email the cancellation. They refused. She was not willing to drive then and we had no idea that she gave up trying to cancel. She just let the charges happen till this April when I was helping her with an issue and saw the monthly charge. My wife and I went into the gym and talked to the manager. She said she had to cancel in person and refused any refund. However, she did cancel the account without my mother-in-law present. It took 2 minutes. They clearly knew they had an old lady who didn't know what to do, a fitness center contract is only good for 2 years. Didn't matter to Eagle, they had easy money and continued you charge her. Then when confronted, basically gave us the finger. Not a good local business to support. read more

Poor ownership. She will not invest in the gym. No Staffing on sundays. Run out of clean towels and spray to clean equipment. No soap in the men's bathroom. Sad read more

95% of the clients and 100% of the trainers have medical conditions! This has been my gym for over 10 years. Everything was fine until the pandemic hit. Only about 5% of the people going to the gym wear masks even though they are now required. The front desk people wear the mask under their chins. The trainers do not wear masks at all. I asked the front desk person why they were not following the mask requirements and she told me that people with medical conditions were not required to wear them. I told her I was not comfortable going to this gym because they are so cavalier about the rona and asked if I could get a prorated refund on my membership. She said 'nope.' Too bad they are so irresponsible about peoples' health and fitness read more

For the price, this is the best place in town. Plenty of free weights, machines, and cardio equipment to use. It's available 24/7 with front desk staff during regular business hours. The price is extremely affordable and they discount your monthly membership fee with every referral. Each member of our family has individual memberships and my son's is now free because he's brought in his high school buddies to work out. As expected, a decent number of Spanish Springs and Reed High kids work out, along with a few UNR students, which brings a lot of energy! We chose this gym 18 months ago because they had relaxed mask policies, which was important to us. They don't offer an extended amount of classes, which is reflected in my rating. Other than that, we thoroughly enjoy it! read more

Eagle Fitness Sparks and their Reno location are corrupt and horrible gyms. Canceling my membership here has been a nightmare and the employees are incredibly rude when the topic is brought up. Fair warning, DO NOT sign up for a membership at these terrible gyms! Real reviews from other people: "Avoid at all costs! Poorly ran small business with bad customer service! I guess you get what you pay for." "They have zero empathy and for their clients." "Communication in general is poor and I saw no evidence that they care about their customers." "Rip off! Avoid any membership. Dirty, poor equipment, no care. Careless cheaters. Money is only thing that matters to them." "This is about the principle on the way they run their business." "avoid the place if you can read more

I moved up to the area a year ago, finding a gym has been extremely hard Eagle fitness is great if your more into lifting but over all for those of us that enjoy small workouts not the best, Yoga Matt's are disgusting ! + other equipment in the workout room is pretty worn in also barely anything in there to use. Oh and ! I think everyone including the workers in this place are pretty ignorant we are still mid pandemic not one person in there wearing a mask besides like 4 of us, no mask needed signs or anything and as I remember Nevada has lifted the mask mandate. However it is overall a really nice relaxing place to workout in and it is kept clean, there are just so many things it could be better in. I just wanted to share just for anyone looking into it but of course with no hate just my honest open opinion about this place. read more

Very disappointed with the owner of this location, I signed up in Oct my entire family and was charged a lot of money as application fees and for keys on top of paying another $50 a month for access. When I joined the leg press which I use weekly was broke and I was told they ordered a new one that should be there in a couple of weeks, 2 months later nobody knows nothing and they dont know when they are getting the replacement. Several other members said it has been out of order all summer, that is not what I was told!! Then last week I was charged an annual fee of another $100 less than 2 months in. So I switched gyms and they are now charging me another $100 to cancel. I went in and tried to discuss and they told me it was my problem. We will NEVER return again, all they want is your Money, we went back to another gym 1 mile down the road on disc for 50% of the cost with 3 to 4 times the equipment plus tanning beds, massage chairs and a red light bed. This gym is not for anyone who wants customer service, over $400 in 2 months and it's my problem with several broken pieces of equipment and tore seats, they will not even attempt to work with your concerns! read more

Amazing gym facility and classes. Friendly, welcoming, and clean. However, their cancellation procedure is a tremendous headache! I moved out of town in May and requested to cancel my membership. I was told that I was on the hook for a full year from when I signed up. Okay, six months left, whatever, I kind of get it. They told me it would auto cancel per my request at the end of that period (the end of November). Come December and I get billed again. I call to inquire why I was billed when my membership should have been canceled, and I was out of state by this point. I was told that my membership was never canceled, and that he would cancel it at that point, but that I would be billed one more time in January. What the fuck? Patiently waiting to see if I get billed again in February for some bullshit because this is absolutely ridiculous. I used to love this gym and recommended it to anybody and everybody. After dealing with this nightmare of a cancellation process, or lack thereof, I will never set foot inside this place again nor will I recommend it to anyone. read more

My feeling of being disrespected has now been resolved. I thank the beautiful girl at the front desk and Raquel for kindly handling this issue in a polite and genuine manner read more

I do not recommend this place to anyone! They will charge your card an annual fee even when you cancel it. I've also read comments about them charging people after months of cancellation. read more

I joined this gym earlier last month and I am really enjoying it so far! Only minor downside is that it is pretty busy for such a small space. Even their bathrooms are tiny. However, I really do enjoy coming here. They keep the place clean and they seem to have figured out how to squeeze in a good variety of machines for such a limited space. It's close to my home, with a good amount of parking. I would recommend this place to others looking to get a good exercise in! read more

First off, I wanted to support a locally-owned gym (instead of a chain like Planet Fitness) so Eagle Fitness seemed like a perfect fit. Wrong. As someone who thinks it's gross to sit in other people's sweat and germs, I was disgusted by how unclean everything is. Not once did I ever see an employee (or other member for that matter) clean the machines. At least at the bigger gyms they wipe everything down regularly and don't have dust/grime sitting on the weights. The yoga mats and medicine balls are sticky and somehow worse than just sitting on the floor itself. At a smaller gym, there's no reason it should be that dirty all the time. The layout and equipment available is AWFUL. 3/4 of the main floor is literally just for weights and treadmills and they shoved all the rest of the machines into the remaining 1/4. If you catch the gym at a busier time, sucks to suck, hopefully you love lifting the same weights for an hour. For anyone out there who specifically works on core or back muscles a lot, there are like 3 machines total to choose from. Enjoy your selection because, again, if it's busy it's the only one you're getting. The machines are very close together which makes the situation that much more....awkward. This isn't necessarily EF's fault but I always felt judged by other members as well, and the environment as a whole was far from supportive or motivating in my opinion. Disappointed that I paid good money to work out at a gym that isn't welcoming of anyone but bodybuilders and skinny people. If you get anxious or just have trouble working out in front of other people, DO NOT get a membership here. Lastly, the pandemic never seems to have happened at Eagle Fitness. Even when Nevada had the mask mandate, not even the employees wore their masks properly let alone members. I know they probably put on a show for OSHA to make sure they passed their tests and all that but trust me, it's just a show. I think I was one of 3 people wearing a mask in there the last time I went and that's absolutely unacceptable. A lot of at-risk people use gyms for their health and it's unfair to sacrifice their safety for your convenience. For those of us who have lost loved ones to Covid-19, the lazy and careless approach is a huge slap in the face. Shame on you, Eagle Fitness. You clearly prioritize money over members. Just goes to show that local businesses aren't always worth supporting just because they're local. If you're looking for a gym in Reno, just spend the extra buck and go to Planet Fitness. read more

Great place to get in a wonderful workout! The space is clean and no one bothers you while you workout, there isn't a pitchy sales scheme to this club. The locker rooms are very nice, I like the amenities they provide. read more

Reno facility is a dump. Super small and they close down a whole room with an extra squat rack when they are training one person. The bathrooms are disgusting and locks don't work. The sparks location is bigger and cleaner, although they do not have enough squat racks and it gets busy to the point where you have to sit in the corner and pray that one thing opens up for you. They never answer my calls and it drops/hangs up. I have pretty severe asthma and so working out in a mask can be life threatening for me, so I was trying to get in contact to ask about a way we can go about that. I was not able to get in contact due to the reason listed above. Employees are nice and respectful, but the people at the gyms socialize too much and block equipment. Lots of parking at both locations. All in all if the UNR gym still weren't being the same old money hungry idiots they usually are I wouldn't pay for a membership here. read more

We are visiting from Colorado. My husband spent $40 to use this gym(Sparks location) for two weeks. His card they gave hasn't worked for a few days. He brought it to their attention yesterday and they didn't care that he missed out on some days we paid for. He tried again this morning and couldn't get in again! Don't bother with this place. Especially the $20 for a week. They don't give you the proper amount of days on this pass nor will they fix it. read more

I have been a member of Eagle Fitness for a few short months but I enjoy this gym tremendously!! There is rarely a wait for use of any equipment and the equipment is very well maintained !! The whole facility is kept in great condition and is always being cleaned ,equipment wiped down etc. Staff is very friendly and helpful. The price is right and I am so pleased to be a member! I would like to see more classes offered through out the day. read more

I've been a member with this gym since they first opened their NW Reno location (roughly 7 years) and offered me a great monthly membership at only $17 a month . A few years later I moved to sparks and to my luck there was a sparks location and stayed with the gym even through their location change right up the street on Los Altos. Btw the newer location is beautiful with more space. My frustration came when I had a personal trainer at the Los Altos location who would come and interrupt my workouts attempting to show me the "right way" to lift weights and other nonsense causing annoyance and distraction to my workout sessions. I got fed up with it when it happened for the third time. I have quit this gym and joined anytime fitness. Pros: clean facility , for the most part a friendly staff , a decent amount of workout classes you can choose from. An affordable monthly membership with a good amount of equipment. Cons: gym is frequently busy , In the mornings after 9 it's frequented by a large amount of elderly people which they often socialize in groups blocking machines. And again the trainers there are friendly and will leave you alone except for one in particular. read more

I'm so frustrated. Canceled my membership with eagle fitness and they sent me to collections. Never once did I receive a phone call or a post letter. So upset. I'm sure they will say we tried to call you. So bs. If they lost or a glitch on my cancellation I would of had a red flag with a phone call or a letter. But nope never had one. read more

I found every excuse not to go to the gym despite an inexpensive monthly rate and a whopping 3/4 mile trek up the road. Casting pure laziness aside I finally went to Eagle Fitness yesterday with the thought of being the wimpy guy among a sea of meatheads, but to my surprise I was quite pleased. What a relaxed, clean and no-pressure environment this was. People of all ages, shapes and sizes so there was clearly no intimidation factor. Don't get me wrong, I'm pretty confident yet I've been in places where Arnold, Hans and Franz all look at me wondering if I'm in the right place and not in a Zumba class. Which reminds me; they have Zumba, kickboxing, yoga and other classes available here every day of the week. Bonus! My wife actually likes going here too for all the above reason and actually LOVES the kickboxing class! That alone garners 5 stars! There were plenty of machines to choose from, loads of treadmills, ellipticals and a rowing machine. Don't worry, there are tons of free weights as well with well placed mirrors for the self-assured flexor. Hey, come spot me! Anyhow, this is a really nice gym in a convenient location where you can have your after workout cool-off at the coffee shop next door. The price is right and the excuses are gone... Hey...gotta run to the gym! Later everyone! read more

this is the best gym i have ever been too. the equipment is very well maintained. the staff is very friendly and welcoming. i love going to this gym because i feel comfortable with the people here read more

The gym itself is nice, but if you decide to cancel your membership make sure to get a receipt or something in writing. I went in at the end of June to cancel my membership and was told I would be charged for July but that would be the last charge. Wrong! I was charged in August and when I called was told they had no "electronic" signature from me cancelling the membership. Not sure what went wrong and then "Sienna" told me that maybe I just went down there to talk about cancelling my membership. That was really annoying. Since it was past August 1, I was told I would be charged for September too. There was no manager on site, but I emailed the manager and she agreed to waive the September charges. I was still stuck paying for August though. Lesson learned - get a receipt and the name of the person you are talking to. read more

I appreciate this gym. Small yet friendly...love yoga led by Sandy and Gia. They know about the importance of focusing on breath as a huge benefit and they hold focus on the moment. After years of exposure to some of the best Zumba instructors, I finally discovered a sub here called Sylvia. Wow!! She adheres to the principles taught by 'Beto, the founder of the international Zumba corporation. One key principle is that the choreo remain 70 percent Latin dance:)! YES! read more

This gym has very bad customer service , I will never come back. Or recommend this gym.

Worse customer service I've ever seen at a gym , vibes are weird there , eagle fitness argues about every payment you make and always want more and charge guest 10$ to try the gym . I'd rather pay to work out at the a public park with no weights than support this gym . read more

Great facility. Clean, streamline and functional. I have only been in the early morning so I can't say anything about the crowd yet. Will update accordingly. Morning classes are invigorating and heart pumping, great workout! read more

I haven't had any issues with Eagle Fitness so far. At first I didn't feel like the front desk girls were very friendly but they are, just not in a fake "omg how are you?!" kind of way which I actually appreciate. I do feel like it needs one more squat rack but other than that the equipments nice and in good shape. But the reason I wanted to leave a review was because of their childcare. The lady that works in there is great with my son, even though he throws a huge fit when I leave to go workout, she seems to be good at calming him down and half of the time he likes to sit on her lap the entire time so he obviously feels comfortable with her. Childcare is a huge plus for me because without it I would rarely be able to go to the gym . read more

Very impressed with the equipment here! On top of that, it is clean and the staff is very friendly!

Membership charges are a scam! NO notification by email, mail, or phone that their location was opening back up, let alone they were resuming membership charges. Only found out by charges to my credit card on 6/27 and then again on 7/3! When I went in to dispute these charges, I was charged yet another month of charges in order to terminate my membership (since I have only attended the Zumba classes and they have not restarted them). I understand they are hard pressed due to the closure. But, assuming all your members are coming back (let alone able to) is a bit of a stretch! They are taking advantage of the pandemic and should be fined for poor business practices. read more

This the cleanest, and nicest gym in the area. The staff is very friendly, and the locker rooms are always clean and stocked. I used to go to body fuel, and their equipment was always broken, locker rooms were so dirty that they actually had a horrendous odor. If you're trying to choose between the two, then consider this review! read more

This review is about a year later than the other two, but the less-than-helpful help referred to is still there. Also, for the lady who indicated that this help was not especially courteous to females can rest easy that anyone, regardless of gender, over the age of 30 is usually ignored or at best coldly acknowledged. This alone would not result in a two star demotion. Frequently the towels are not terribly clean, including that some of the "wipe-down" towels make it into the shelf for patrons to use otherwise. Also, this past weekend (on Sunday) few towels were left, the soap dispensers were empty, and the paper towel dispenser in the mens room was also empty. There is one major item that does require attention. The business makes no effort to prevent animals from being brought in. This is a grave issue as one of my family members has major animal allergies and is susceptible to severe anaphylactic shock. I have nothing against our four-legged friends - I love 'em. But the gym is people-place where they could easily be injured or cause injury, and not simply through allergic attacks. For our own part, if we cannot see any steps being taken to resolve the issue, we will have to look for another gym. read more

This gym is amazing! The new location just proves that the local owners care about their members! All of the classes and child care is free! You should really consider this gym! read more

Yay! I'm so happy that I get to update my review! I went on a 18 month leave from the gym (got busy starting my own business, had a baby, etc). All not great excuses to stop going but I'm back now. And, now I feel like I need to update my review since it has been 2 years. The girl I was talking about in my last review hasn't been there since I started working out about a month ago. Well, I should say, she doesn't work mornings. The girls at the daycare are still there and they are great with both of my girls. I thought it would be a fight to leave them there, but they love it! Now I can happily give Eagle Fitness 5 stars! read more

These are my people! I've been coming to Eagle Fitness for a year and a half and you couldn't pay me to sign on with a big gym after working out here. A smaller gym means better child care (my sons get mad at me for not taking them on rest days), cleaner facility, friendlier staff, and regulars who become your good friends. I got signed up because of one of their specials, and I encourage all of my friends to do the same! read more

My husband and I love this gym! Everyone is very friendly. I recently started bringing my 5 month old to the daycare they have and Patty was very sweet! She made me feel like my baby was safe and she would get me if anything happened. It is so nice not having to have a family member or friend come over to watch my daughter when I want to go workout. This gym has it all! read more

This is a nice, clean little neighborhood gym. There is a good selection of strength training equipment and weights along with plenty of treadmills, elliptical trainers etc. I signed up here so I could train with well known local athlete and fitness instructor Justin Serrano. He knows how to get you in shape if you need some help like I do. The bathrooms and showers are nicer than other gyms I have been in. read more

I rarely write reviews but for this company I will make an exception. This is not about the center itself, it is ENTIRELY ABOUT THE DECEPTION. I signed up for 6 months, went for about 3 months, knew I was obligated for $20/mo. but got a charge for $39.95 OVER AND ABOVE the charges I was told about. I inquired about the charge and was told, "Oh! That is an annual charge". I was not told about this charge AND I was not there for a year (definition of annual). I was politely told I was screwed, "without Vaseline"; It was in the fine print which THEY DON'T BOTHER TO TELL YOU ABOUT when you sign up. Welcome to deception. If they had informed me about the screwing I was going to get and I had agreed to it, I would have a COMPLETELY DIFFERENT OPINION. The facility is clean and well equipped, the staff is polite and competent. The sales people, obviously, are asked not to tell new clients of those hidden charges.... HENCE, DECEPTION. read more

After years of paying for this gym membership I decided to cancel. They made cancelling a complete headache and racked up charges I had to pay or they would not submit the cancelation. After over 10 years of being a member and having my fees automatically withdrawn on time every month, this is the thanks I get? Will never be back... read more

Great location with open and plenty of parking! I walked in with my wife and was greeted exceptionally by Justin, who gave us a tour and answered all our questions. Gym is great with plenty of things to do definitely going to be working out here for a while. read more

Been pumping iron here for years. Love the new location. Great rates, and a nice facility to get your sweat on. I really appreciate the community feeling I get from the staff and people who work out here. Keep up the good work E F. read more