I came to Carmax to get an appraisal on my vehicle Alexandre was my assistant,he was very…read moreprofessional knowledgeable, and not to mention very fast. I am pleased with coming to this location.

The idea of CarMax is great, the place itself is not…read more I usually do the traditional dealership experience but the car I really wanted was here. My husband set an appointment to do the 24 hour test drive. Because of the timing with the kids getting out of school he called to ask if we picked it up early, could we still return it at 5pm the next day (like an hour difference). They said yes, not a problem. He went to pick it up and they essentially said whoever he spoke to lied to him and that it had to be returned exactly 24 hours after pickup, no exceptions. 24 hours and he had an appointment for when we dropped it off. We got there a little early and they said that they didn't have anyone available to assist us. The appointment meant nothing, we waited for over an hour past our appointment time before anyone could help us. We buy the vehicle and immediately start seeing things that were not obvious before. A crack in the windshield covered by a sticker (why did they cover it?), scratches all along the side of the car, the brakes squealed something terrible, taillight was full of water, one of they keys had a button that was taped on (not obvious because they had a cover on it), the list goes on. So my husband spends some money to get an inspection done at a brand dealership only to find that there are a myriad of things that were overlooked. CarMax did at least agree to do their own inspection and fix some of the things, but this truly should not have been an issue to begin with. So now our new to us vehicle has been sitting at CarMax for over a week to have some issues addressed. Exactly how I wanted to enjoy my purchase.

I visited this location twice this month and have experienced very horrible interactions…read more I work for Lyft/Uber and when I dropped off a rider at this location the staff was very unprofessional. One employee parked a vehicle vertically near the entry way towards the front of the main entrance. The vehicle was blocking other vehicles entry and exit way. After I struggled to park the car due to the White SUV refusing to move the vehicle, I proceeded to reverse & exit but the driver in the car stopped. He then began having a conversation with another employee casually while she leaned on the driver window with no intention to move out the way. She began yelling at me once I carefully backed up due to the other vehicle not moving and causing great difficulty. The employees began yelling aggressively at me. I explained to them I had to maneuver around them in order to exit due to them blocking the road. The staff here is blatantly rude, disrespectful and do not care about the customers or the company's partners. The rider was very uncomfortable after experiencing this incident. I will be reporting this to the regional manager and corporate for further assistance.

No sense of any form of customer service Vehicles are…read morepricey given their many many miles

Words cannot describe the look on your kids' faces when you pull up with a truck, their happiness…read moreand pure excitement ! Thank you so much All Star Motors for helping us get a great deal on our truck! My whole family couldn't be any happier. If you're looking for an honest, no BS dealership with tip-top shape vehicles, then I suggest you come here. They're not only friendly but they'll work with you as well.

Great company! They helped me finance my first car and we're very friendly and punctual it only…read moretook about 1 hour and I am very satisfied with their services. Would recommend anyone trying to finance or buy a car!

No car insurance. To expensive for these cars . The sales man didn't seem interested in taking to…read moreme.

I found this to be the best place to go to shop for your new used car. The selection of cars is…read moregood, they have the best prices around and the owner is friendly and helpful. I love my new purchase and I am so happy with George's customer service. I recommend cheapcars . It was easy!

Same happened to me. I bought a car from him years ago didnt last a month. ended up suing him and…read morewinning then he appealed and i won again. He is not doing honest work that is for sure.

Great experience!!! I was looking for a Chevy suburban and city cars was one of the dealers that I…read morevisited. It a small car lot but makes up for it with good honest personnel. Ali and Mike are the best!! They will go that extra mile to make you happy. I would highly recommend this dealer.

I have to say, Mike was an absolute pleasure to do business with. We showed up last minute, just…read morebefore closing, and Mike took great care of us. After a test drive, we knew we wanted the truck that same night. He set up an appointment for the following day without any pressure whatsoever. His professionalism really stood out. We also purchased an extended warranty, and unfortunately had to use it shortly after buying the truck. When we ran into some coverage issues at a local Chevy dealership, I called Mike. He immediately stepped in and resolved everything. His outstanding customer service saved me hundreds of dollars. If you're looking for a clean dealership with someone who truly cares about their customers and delivers exceptional service, this is the place. I highly recommend Mike!

Let me tell you about my experience buying a truck from Platinum. Everything leading up to the…read morepurchase was great. Joe made the process quick and easy--he's a true professional. After the sale, my truck had a couple of issues. Joe and his brother Mike took care of them immediately and without hesitation. As the owner of a service-based business myself, I was beyond impressed with the level of customer service these guys provided. This is how all customers deserve to be treated. I trust the guys at Platinum, and you can too. Happy shopping. Thank you Joe, and thank you Mike

I am honestly surprised to see some of the negative reviews. My experience with Victorville Auto…read moreSales was excellent. I purchased a Lexus from them, and even when I had an issue after the sale, they were quick to step in and help resolve it without any hassle. The staff was professional, responsive, and genuinely seemed to care. I'd absolutely recommend them. Some of the negative reviews seem more like they came from people upset about financing or credit issues rather than the service itself. If you are looking for a reliable used car, Ike and Ehab will make sure you are taken care of!

I had an incredible experience buying my first car from a dealership at Victorville Auto Sales!…read moreFrom start to finish, everyone was incredibly kind and patient. They took the time to walk me through all the paperwork, helped me set up my insurance, and never once made me feel rushed. Their team worked with me every step of the way and even stayed after hours to answer all my questions and explain everything in detail. What stood out the most was how personable and hospitable the staff were, they truly made the process fun and stress-free. They allowed a mechanic to do a pre-purchase inspection, which gave me so much peace of mind, and they helped me secure an amazing warranty for the car. I genuinely recommend Victorville Auto Sales to anyone looking for a trustworthy and reliable dealership. I'd happily recommend them to my family and friends. Such an amazing experience first-time experience at a dealership, thank you Ehab, Ali, and Ike! I will update you guys below as time passes. Updates: December 2024: - Have had the car for a week and no problems yet. August 2025: - While my buying experience was genuinely positive, I want to share my long-term experience for transparency. Within about two weeks of purchase, the car needed a $3,000 camshaft repair (covered under my extended warranty), and recently (July 2025), it required a full engine replacement costing ~$8,000 (also under my extended warranty). I'm grateful I bought the extended warranty because it covered these expenses, but these major repairs so soon after purchase were stressful and unexpected. I recommend future buyers get a very thorough inspection and understand what the warranty covers.

We were looking to replace a car for my daughter. We found a 2017 Volvo S60 that was in excellent…read morecondition and low mileage. Christian was extremely professional and very welcoming. He made us super comfortable from the minute we arrived. It was a smooth sale without any pressure and we got a great deal. I highly recommend Christian and Lupe for your next car purchase!

Me and my wife went today 05/30 to see if we could get a vehicle from here. At first glance this…read moreplace looked promising. Low credit no problem, you dont need a license..you know the works. Now I will say they have nice vehicles. The woman here asked my wife what her credit score was. She told her credit karma isn't real....then to top it off she was very disinterested in helping in any way. Very unprofessional. I wouldn't recommend a racoon here at all. Do yourself a favor and keep driving by.

I thought Jose was the best. My husband had the car delivered to me. The owner and Jose made all…read morethese promises if something went wrong with the car bring it back. Low and behold something went wrong. I called and called my calls were unanswered. My car is under warranty but it did not cover the 2 holes in the radiator nor the brackets that holds my engine in place not to metion the car loses power going uphill going to victorville to let them know they sold me a peice of crap. I had to go to Victorville to take my Husband off life support on 5/22/2017 and my car barely made it up the 15 going to Apple Valley. Here it is June and i still havng heard from this car lot. Dont buy from these people its all about money. Theyre sell lemons

they are scammers they put you in a car with high interest and take your money from you they are…read morenot the best he gets his cars from auctions where they don't take care of them and have used parts on new cars then engine light comes back on after a few thousand miles and he takes your money attempts to fix it and then turns out something else was wrong with it