SUM Property Management has been great so far! Stacy and the team really help take care of…read moreeverything. I was a little worried at first about spending money on property management, but after how easy and smooth everything went, and how helpful and friendly the team is, I'm glad I found SUM Property Management and will definitely be using them for a good long while. Like mentioned above, they pretty much handle everything from collecting rent payments, coordinating repairs, and handling some utilities. Shout out specifically to Stacy for answering all my questions from the start, making my life easier, and being available via email and text. She's super patient and makes sure any issues or problems are dealt, chasing down answers when she's not sure about something. Truly appreciate the service she and the team provides. I highly recommend SUM Property Management if you're looking for someone to help you manage your rental property. They're especially good for first timers!

We transferred from another property management firm that we were very unhappy with the services…read moreand the extra charges. It has been wonderful working with Stacy at SUM property management! She is very responsive, professional, and extremely helpful! I highly recommend SUM property management.

Andrea is a true professional and I would highly recommend her in all aspects of property…read moremanagement.

Amazing service. Very friendly, professional, and knowledgeable in her field. She's reasonable,…read moreresponds, quickly and is very efficient!!

I applied for a property and I was a little sketched out from the Yelp ratings to start the…read moreprocess. I've actually had a good experience. Debbie went out of her way for me and was very kind and respectful. I wouldn't let the star rating prejudice your view. We only are hearing of the bad experiences.

Scammers. I would avoid them if possible. They tried to say my dog destroyed the property mind you…read moreI do not have any pets!

Mr. Richard Travassos exceeds the five star rating standard of the world. His consistent…read moreprofessionalism and authentic customer care were evidently present. The seamless process of renting a home from start to finish was proven through actions, not just words. Mr. Travassos is truly a gem because he shines bright like a diamond !!! We are grateful for his efforts and efficiency. Sincerely, Erwin, Theresa, Joanna, John

Majestic Property Management has done a great job on manage of my property for the last 15 years…read more Thank you Richard who has been on top of handle the situations and professionally.

I had an awesome experience with Rosahura. She answered all my questions and was very knowledgable.read more

Edit to update and clarify a few things: You're right,…read moresaying 10x the amount is an exaggeration. It was probably 2x+ in most situations, but that is a large difference and my hope is that most people have a level of discernment when they read online reviews. For example, I got my 2 broken windows repairs for ~$275, while their quotes were in the ~$400 range for a singular window. Assuming $800 vs $300 - rounded up - is 2x more and that's without adding on the 10% fee for coordination. I had multiple experiences like that and it felt disappointing. I have felt like I've gotten much fairer vendor quotes from my new PM company by comparison even. Not only that, but it took 2-3+ weeks before they even had vendors out there to begin repairs. It took me checking in to find out nothing was being done in the time. Again, isn't that why you have PM company in place? To not have these long lags, especially given the rates you're paying? At least giving me an update so I don't find out based on my own outreach would have been preferred. I interviewed and have reviewed a few PM contract terms. None of them have a 10% coordination fee. None of them charge you to get out of the contract. None of them have fees for empty properties if you leave early. Since I had 2 units under their care, one of which was empty, if I wanted to leave the contract I'd owe them the PM fees and rent placement fees for the empty unit (50% of rent). It's rules like this that made me personally feel like a number. It felt like no one cared that I just lost $10k+ because of the poor tenant placement experience. "Where is the local aspect of going with a local company? I really need to be rung out for an extra $2k?" were the thoughts running through my mind. Maybe I could justify them charging their fees for the placed tenant, but to collect on an empty unit? Yea, that makes you feel like crap after a few bad interactions adding up before this. Regarding the 24 hour service. I can't speak for what happened that night on their end. What I can say is that I called their office number personally - the number on their website - and reached out to my contact (Rosahura) via email. I didn't expect an email response, but I was hoping someone would reach back out from their emergency team. My tenant claims they called multiple times as well, and I am inclined to believe this tenant, but who knows. Because of the urgency, I had to step in and did what I usually do...reach out to a random vendor on Yelp and hope for the best. Thankfully, I found a vendor who was able to help us and repair the water pipe within the following week. I also managed and found the vendor for my roof replacement, had it been my roof, which I paid about $17k for, that 10% fee could have been $1700! Rules like this makes me lean towards feeling that their company works better with the big dogs of the world, like HOAs where they have the funds to make big purchases and not bat an eye. I don't know how they think a small time landlord could pay something like that? Especially for a level of management that I can't see adding up to that amount, because I did it myself. It would be different if they were going on site to oversee the project, but from my understanding, those are just the coordinating fees from using a vendor of their recommendation period. To give them their flowers, they did do a good job of placing tenants in my unit, but the tenants never stayed. So every year I had to pay a new placement fee, and it seemed like no one ever had a great experience on the property. I was always asking why and what I could do to keep people longer, but never got actionable advice. Referring back to the rodent or pest issue, instead of sending people to patch a hole here or fix something there, I wish they would have just recommended we fix the sliding altogether. I would have preferred to fix the entire wall than to give the tenants the experience of just putting foam in gaps. It's expertise like that you hope to expect from your property management team and their professional vendors. I just never felt like I was getting the value unfortunately.

We have family who has rented through this company for years. Customer service is average but…read morecommunication and timing leaves much to be desired. They are not consistent with communication of changes and not quick with repairs, leaving the tenant to pay the price. In addition, they charge extra just to have your rent auto drawn, which saves time and money in processing and all. Their move was also not clearly communicated, which made it difficult to find when going to drop things off. Not highly recommended.

BEWARE!!! This property management company isn't just nor fair to current tenants paying rent…read more Customer service is not there. Fair housing is out the window and the company should be violated. The attitudes of the ladies in the office when you call or come in is very nonchalant and they don't want to help you at all. They would rather be talking about their BBL's and upcoming surgeries. I have been living with black mold in both my bathrooms causing my vanity to sink, (causing my child to be hospitalized), toilet has been broken since I moved in, every electrical outlet has no cover and at least 1 plug doesn't work. Several maintenance requests have been in but no response. Put in a call to the owner of the company with no answer or call back. I have been in property management for the past 15 years and I have never seen anything like this! This company needs a higher service of standards in all areas of customer service, maintenance and office engagements. Start with striving for excellence.

Lucretia Owens is the best and is a sweet person. . Cecila Trejo Is the best as well and get the…read morejob done. the application clerk is so nice and respectful. When I call maintence they always send someone out to get the job done so thank you so much property management experts !

The worst property Management They cant even resolve a…read moresimple issue of fence replacement , its more than 1 year of incontinence of collapse fence and still not replaced

I have been looking for another place the nice lady who call me back on apt on pacific was…read moreavailable to look at was very kind even though the apt was small for us if I see another place that might fit my needs I will call on this place again thank you for beening kind and nice Thank you Nancy and David

Haven't gotten approved yet but I have recently applied for a property. I completed in my…read morepre-application screening and received a call the next day. I was able to see the property that same day. The staff was very nice and seemed like the process was easy. Hopefully the approval process doesn't take long. No bad vibes from this place for me.

Thank you so much to Huston Associates and all staff. I have been renting one of the properties for…read morealmost 8 years and I've had a great experience. Everytime I called and if I had a question or concern Norburt and Sandy addressed it and did everything they could to solve the issue right away. They are professional and courteous. I have never had any problems working with Huston Associates for all these years . They have been amazing and attentive every time. My family and I would definitely recommend to check their website or give them a call if you're looking for rentals in the area. We are sad to be leaving after almost 8 years , but our family has outgrown this home now. We will forever appreciate and have great memories in that home. Thank you so much Huston Associates! From Rodriguez Family.

A previous bogus review was posted by my daughter who has a lot of issues and said things that were…read morenot true. I requested that the review be deleted. I have had nothing but good experiences with the owner Norbert Huston. He helps me find a house and was able to get it rented to us even though our credit was really bad he went the extra mile. He always conducted himself very professionally and treated us with respect and kindness. We do appreciate you and what you did for us. I'm sorry about my daughters for that I asked you to forgive me

I had a great experience working with PropertySourced. Paul and his team have been an asset during…read moremy search for my property home. They have experience with investor properties as well. It was a great experience because of their hard work, patience, and advice. I used the company to find the property deal as well as using them as property management . They are very knowledgeable . So far nothing but great things to say.

I have worked with PropertySourced for many years and they are the BEST Property Management company…read morehands down! I recommend them to everyone I know. They do their very best to protect their clients (owners investments) they schedule very thorough walk throughs, their application process is as if you are applying to purchase a home (paystubs, bank statements, employment verification, credit scores, etc) They go through many steps and take their time trying to pick the best candidate for the home. I have worked with other property management companies and have been disappointed but PropertySourced NEVER disappoints. If you are looking to rent your home out or looking to find a home to rent reach out to them. Call Paul and he and his team will help you out.