SUM Property Management has been great so far! Stacy and the team really help take care of…read moreeverything. I was a little worried at first about spending money on property management, but after how easy and smooth everything went, and how helpful and friendly the team is, I'm glad I found SUM Property Management and will definitely be using them for a good long while. Like mentioned above, they pretty much handle everything from collecting rent payments, coordinating repairs, and handling some utilities. Shout out specifically to Stacy for answering all my questions from the start, making my life easier, and being available via email and text. She's super patient and makes sure any issues or problems are dealt, chasing down answers when she's not sure about something. Truly appreciate the service she and the team provides. I highly recommend SUM Property Management if you're looking for someone to help you manage your rental property. They're especially good for first timers!

We transferred from another property management firm that we were very unhappy with the services…read moreand the extra charges. It has been wonderful working with Stacy at SUM property management! She is very responsive, professional, and extremely helpful! I highly recommend SUM property management.

We have family who has rented through this company for years. Customer service is average but…read morecommunication and timing leaves much to be desired. They are not consistent with communication of changes and not quick with repairs, leaving the tenant to pay the price. In addition, they charge extra just to have your rent auto drawn, which saves time and money in processing and all. Their move was also not clearly communicated, which made it difficult to find when going to drop things off. Not highly recommended.

BEWARE!!! This property management company isn't just nor fair to current tenants paying rent…read more Customer service is not there. Fair housing is out the window and the company should be violated. The attitudes of the ladies in the office when you call or come in is very nonchalant and they don't want to help you at all. They would rather be talking about their BBL's and upcoming surgeries. I have been living with black mold in both my bathrooms causing my vanity to sink, (causing my child to be hospitalized), toilet has been broken since I moved in, every electrical outlet has no cover and at least 1 plug doesn't work. Several maintenance requests have been in but no response. Put in a call to the owner of the company with no answer or call back. I have been in property management for the past 15 years and I have never seen anything like this! This company needs a higher service of standards in all areas of customer service, maintenance and office engagements. Start with striving for excellence.

They're good at responding to messages and calling back. I recommend this company who is the one…read morethat's looking for property to rent. They seem to be willing and able to help you.

Scammers. I would avoid them if possible. They tried to say my dog destroyed the property mind you…read moreI do not have any pets!

Was looking for a house, found one with them, messaged them, and they let me move in really fast…read more It was three days before the first, and they rushed the process to help accommodate me. Everyone is really nice, and if I say I have a problem they fix it as quickly as possible. Great people! I would recommend calling them if you need a place to move to.

Majestic Property Management has done a great job on manage of my property for the last 15 years…read more Thank you Richard who has been on top of handle the situations and professionally.

Haven't gotten approved yet but I have recently applied for a property. I completed in my…read morepre-application screening and received a call the next day. I was able to see the property that same day. The staff was very nice and seemed like the process was easy. Hopefully the approval process doesn't take long. No bad vibes from this place for me.

Melanie was the only person here who wasn't rude, she no longer works there. I understand companies…read morehave policies, but they don't give you any room to work something out. Cathy even hung up on me mid call. We pay rent early, never miss payments, we keep the property clean. But they won't consider you for another rental even if you've already been giving them your money. They don't care about the people they rent to at this place.

Andrea is a true professional and I would highly recommend her in all aspects of property…read moremanagement.

Amazing service. Very friendly, professional, and knowledgeable in her field. She's reasonable,…read moreresponds, quickly and is very efficient!!

I decided to put my house up for rent for the first time but was really worried about being able to…read morehandle everything by myself. I heard about Eagle from a friend who owns multiple proprieties and has used them for years. I am SO THANKFUL to be working with Eagle now, the experience has been great. They knew exactly how to price the property and found me an amazing tenant within a week, I couldn't be happier! Maintenance issues get handled in a timely manner and everything is running smoothly. The team is so friendly and easy to work with. Everything is really quite seamless for me, I don't have to worry about my property (hallelujah!) because it's in very good hands. I HIGHLY recommend!!

From the owner: Eagle Property Management specializes in our customer service and communication to both our…read moreproperty owner and tenants. We provide our owners with and easy and carefree property ownership while providing their tenants a great stay in their rentals.

A previous bogus review was posted by my daughter who has a lot of issues and said things that were…read morenot true. I requested that the review be deleted. I have had nothing but good experiences with the owner Norbert Huston. He helps me find a house and was able to get it rented to us even though our credit was really bad he went the extra mile. He always conducted himself very professionally and treated us with respect and kindness. We do appreciate you and what you did for us. I'm sorry about my daughters for that I asked you to forgive me

I have had a very horrible experience with this company. i have rented a home for almost nine years…read morefrom this management company. Several repairs of extreme importance were ignored or not repaired timely. Communication with the owner of the company was bad at best. Emails went unanswered and they did not follow their own lease guidelines as to their responsibility to the tenant. Basic maintenance was not done on several occasions. Leaky faucets, siding in disrepair, fences falling down or broken, sewer lines backing up into our toilets and bathtubs for months, leaking roof for over a year that leaks every time it rains. Most recently the owner of this company refused to provide a copy of a cd of pictures I was supposed to get upon move in as to the condition of the property. Ordinarily I wouldn't write a review and I would just be glad to be done with this company but my hope is that by writing this review the company will try to improve their business practice with other clients and tenants in the future. I ended up contacting fair housing because the roof leaked in the garage for over a year. promises to come and assess the home to see the condition of the premises in January was never followed through with or scheduled. I hope that the next person who rents this particular home gets it with some much needed improvements done. I would suggest keeping screen shots and texts and emails as I have done. I hope that repairs are being made and flooring is being replaced prior to renting the home out again. Also I hope the roof is finally fixed! keep in mind you may be a tenant but you have rights as well! protect yourself.

Sal quickly returned calls and messages. He resolved problems as soon as possible. He was very easy…read moreto work with. His staff are pleasant as well.

1 Star - Extremely Unprofessional First Encounter…read more My very first interaction with Valley Pacific Management and Investment was enough to let me know I would never rent from them or trust them with any property I own. I received a call from a representative stating they were taking over management for my mothers rental property and that February's rent was due on the 1st. When I explained that I had already paid the rent through the same app I've always used--because I received an email saying it hadn't been paid--he immediately became rude, irate, and repeatedly talked over me. Instead of having a calm, adult conversation, he was too busy running his mouth to actually listen. He insisted a new lease had to be signed, and even though I clearly said I had no issue signing it, he didn't hear a word because he wouldn't stop interrupting. He then escalated the situation by threatening a Notice to Vacate if the DocuSign wasn't completed by Friday--yet no forms have even been sent. I had to check him on his lack of professionalism and the way he mishandled the information I provided. If this is how they treat tenants on day one, I can only imagine how quickly they'll lose people. Steer clear. Choose a company that knows how to communicate respectfully and professionally, because with this one, you'll be disrespected for absolutely no reason.

I had an awesome experience with Rosahura. She answered all my questions and was very knowledgable.read more

After letting go of Liberty a fews months, I did delete my original review. However, after hiring a…read morenew Property Manager and getting the service I was absolutely lacking from this firm, I've decided to put back up my original review because it's honest and it tells the truth of my experience. Bottom line? If you are a small property owner (eg: not an HOA) DO NOT HIRE LIBERTY!!!! They seem to have found a niche with HOAs and better stay in that lane, because they SCAM their residences. As a landlord, they did not do the best job at maintaining my property. There was constant turn over and repair requests for the same issue over and over again. Their employees do horrible jobs of maintaining and fixing issues, yet they charge an arm and a leg to do their mediocre work. WHY did I have to pay for 4+ fixes for ONE wall?? Additionally, I felt that it was unfair of them to still charge a 10% vendor coordinator fee for maintenance done their vendors. Their fees are otherwise standard, but their 10% is where they really made me feel taken advantage of. I interviewed multiple PM companies where none of them had a maintenance charge, esp for their in house vendors. Every quote from their vendors were 10x more expensive than ANY other vendor I've dealt with. I had to replace a roof, asked their vendor for a quote and it was OVER $23k. I did 3 quotes by myself, every single one was UNDER $23k. This was BEFORE their mandatory 10% too!!! I've interviewed MULTIPLE PMs since firing them. NO ONE charges a 10% coordination fee and NO ONE requires you to PAY to get out of their contract with them. Just a one month notice. They have a rule where your owber contract renews annually, and if you want to terminate early, you must pay fees upfront. This term feels incredibly unfair as, again, none of the other PM companies had such a rule. Just standard 30-90 day notice to terminate. Their unfair and really strict standards are likely what kept my unit a revolving door despite having a beautifully renovate unit inside. You'll see other negative reviews by landlords who had to pay to get out of their contract. If you're looking for a local business to take care of your property like their own, this sadly isn't the right company. I think they may be a better fit for HOAs and larger complexes because we're otherwise just numbers and units in their eyes, not people who put their money into investments. The last few months were the worst experience. My tenant had a broken water pipe and no one to call when it was an emergency, I had to step in over the weekend to help them. Rosahura is very responsive, but it feels like she's the only person who is managing all of these front line communications and that isn't fair to the quality of work deserved. Instead of taking this honest and valid feedback to fix issues, they just gaslight you and make you feel like the problem. It's so disgusting. No apology, no sorry..everything they do for you come across like they're doing you a FAVOR My new PM does a drive by of ALL of his vacant properties everyDAY. They do NOT. I had my home broken into THREE TIMES AT LEAST. Multiple broken windows I was ofc responsible for paying. RUN AWAY FROM THIS COMPANY.