AVOID, AVOID, AVOID!!!…read more One of the worst experiences I've had. It took multiple days to get in contact with someone, they were completely dismissive when we talked, and their prices were verging on extortion. I can't imagine a worse experience with worse service and less professionalism. Go somewhere else!

Shout out to Ollie, who was able to push and winch out my SUV from a low clearance garage when…read moreother towing companies wouldn't even try. He called me to confirm the time, arrived even earlier, and dropped off the car at the repair shop even faster than I could get there myself. 5 stars and will use next time - thanks Ollie!

From the owner: 24/7 Towing Service dedicated to serving the Tri-state area, all the equipment for all your needs!…read moreCall now!

Best roadside Assistance I have dealt with yet. I was trying to make my way to work yesterday…read moremorning and once again my car didn't start. I decided to call this company as they provided me with the best price other then other companies charging almost $100. The driver was super knowledgeable. Got to me in less then 30mins and did the job within 10mins. Thanks again!

From the owner: As your Emergency Roadside Assistance we make it our priority to get to you as soon as possible…read morewith our ETA being 45mins or less. Weather your car doesn’t have enough power to start, your locked out of your vehicle, have a flat tire/low on air or even need a tow, we are near you.

This guy is local to Barclay's / Downtown Bkln and he showed up about twenty minutes after I called…read morehim. Gave the battery a jump, answered all the questions I could think of, the PRICE IS LOW (cheapest I've heard of), and I will use him again in a heartbeat. Thanks for the great service, Dickson.

Dickson is simply amazing! The man came through in the clutch. Caught a flat tire in this freezing…read moreweather. He was fast and efficient, very courteous and professional. Couldn't have been a better experience in a bad situation. The price was reasonable especially with everything going on with the freezing cold, constant pestering from an individual and a guy who had no idea what was going on with his tire.

My experience with "Impressive Towing NYC": Positive…read moreAspects: They're Reliable and Helpful: John consistently demonstrated a willingness to assist me, going beyond typical towing services. He's helped me obtain my car title, provided me with valuable information, and even offered advice on car maintenance (painting). John and his entire team is Understanding and Patient: John displayed understanding and patience, especially during my financial difficulties few times. He's allowed for flexible payment arrangements to be anmong us and hes never pressured me. Strong Business Relationship: I built a strong and mutually beneficial relationship with John, characterized by trust and respect. This man and his team has always gone above and beyond to make sure me and my family always received fair treatment, respect, support and the best services possible that they provide and even if they cannot provide it they'll put you in touch with a trustworthy source of theirs that can absolutely be useful and get the job done. Areas for Improvement (from my perspective): Very Minimal Communication Challenges: Occasional communication issues were observed, particularly regarding payment methods when neither of us had access to a lot of these payment method services but that was quickly resolved because we found one immediately that worked out for the both of us. Transparency: While habitually transparent, some information regarding pricing (as far as an initial paint job estimate) at their last location, it could have been communicated more clearly upfront. But it was cleared up through a simple conversation over the telephone, when John reached out to me and clarified that there was a third party involved who did the body shop work. Overall: My interactions with "Impressive Towing NYC," particularly with John, have been largely positive and he's made a very huge impact in my life as a very professional, honest, dedicate, fair, respectful, compassionate, consistent, dependable, responsible, thoughtful and a helpful businessman as well as a person; inside and out. Impressive Towing have always gone above and beyond typical towing services, providing valuable assistance and demonstrating a high level of customer care. While minor communication and transparency issues were encountered, these were generally resolved instantaneously and amicably. John's helpfulness, going above and beyond, reliable service, understanding during financial hardship, building a strong business relationship. The only areas for improvement that I'd say is, they just need a bit more clearer upfront communication on pricing and needing maybe another 1 or 2 people to answer their phones. And I'm saying this only because I know for the most part if I'm not mistaken, they're an independent close knitted authentic family/friend family ran business, so it's literally a handful of these hardworking men and woman that's putting their all into this business to run as smoothly as it does in front and behind the scene so it's but so much they can do as they're only human and sometimes messages can be misconstrued on. My Overall recommendation: Based on all of my positive experiences since 2021 til as of present that I'm still doing business with "Impressive Towing NYC" I strongly encourage and recommend them to anyone. My sister and brother in law have now become loyal customers of theirs as well and they too feel the same way an about these kind people and their skillful and very knowledgeable business practices.

I am reaching to express my disappointment with the tow truck drivers at this establishment. There…read morewas an incident involving one of the drivers that nearly resulted in serious injury to my son on 280. A piece of metal detached from the truck and struck his vehicle, which is now totaled, while going 65 mph. Thankfully, my son was not seriously harmed. However, I am alarmed that the driver left the scene of the accident and that the company appears to be avoiding responsibility. My son was able to take photos of the truck at the time of the incident and filed a police report. I hope the owner will address this matter with the necessary seriousness and work with our insurance to resolve the situation.

"Reliable and Professional" I can't recommend these guys…read moreenough! My car was dead because of major engine issues and I needed a tow after waiting for another towing company that my insurance company contracted but never showed up. My insurance company then gave me these gentlemen's number and immediately someone picked up. I told them I was given their number from USAA as a trusted towing company and they immediately took my details and gave me an eta of 10 mins and actually showed up in 6! The drivers connected my vehicle in minutes and we were off to the location. Their pricing was honest , upfront and fair. In the future I will call them directly first , since most auto insurance will reimburse if its one of their trusted partners like this company. If you need a reliable tow with predictable and direct arrival time call these dudes!!

Called early on a Monday morning desperate for a tow. Ramon answered and was so nice and…read moreencouraging - he was able to send a truck in 10 minutes and it was so easy to do a quick and simple - and SO REASONABLE - Zelle payment. Put Hook & Go in your contacts for the next time your car dies. They are the best. Thanks!

The best service ive had in a very long time. It's stressful enough having your car in am accident…read morebut ideal auto made the whole process painless. One simple phone call and they came to tow my car within 30mins. Then handled the whole ordeal with my insurance company from beginning to end. After the initial assessment with insurance, they even applied for supplemental reimbursement because the damage was underquoted. Once the assessment by insurance was done, they completed the work on my car within days. Joey was so pelasant to communicate with, she was extremely helpful and knowledgeable. Most importantly, job on the car was perfect. There's a whole side of my car that looks brand spankin new. Paint job was really remrkable. Top off with an oil change and car wash without charge. I am never going anywhere else for body work after this. I am so lucky I found them.

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