If I could provide a zero rating I would. How is it possible to forget a patient for an hour and a half and proceed to state "well the folder wasn't in the door". The business has truly gone downhill and we have been loyal since 2002. we are leaving and truly an inexcusable failure of the business and employees. read more

'Can't wait to see if the customer service I had when making my appointment matches the medical service! First of all, when I called, NO long phone message/tree!! My call was answered by an operator who directed my call to scheduling which was answered right away by the receptionist who was pleasant, quickly understood my situation and matched my needs, quickly took basic information to make my appointment and conveyed confidence being a part of Eagle Vision. (To me, all of the above is a real "plus" when making doctors appointments these days... I miss it) Hopefully, Eagle Vision will meet or exceed my expectations! I'll let you know if they do! read more

The doctor was thorough and congenial. She explained everything understandably. Most of other staff were friendly enough. I came to update my prescription for glasses, but they mentioned free samples of contact lenses. Later they called and left a message that I could stop by and pick them up. I hadn't worn contacts in years and wasn't sure if I wanted to again, but since they were "free"... I though "why not?" Just know that the free contact lens samples aren't really free, unless you're insurance covers contacts. When you pick them up, they will inform you that you need to see the doctor *I'm not sure they even said doctor), for a "quick check" or something equally vague. At no time did anyone use the word exam. Turns out it was a contact lens exam where I put in a pair of the samples and the doctor checked to make sure they fit. This is reasonable and makes sense, but what no one mentioned is they charge $90 for this exam. It also took well over an hour which I wasn't planning on when stopping to pick up the "free" samples. I knew my insurance didn't cover this exam and I would be out of pocket for something "free", which just bothers me. It felt deceptive. I didn't want to have argue about it later, so I gave back the samples, said I no thanks, I didn't need them, and wasn't happy by the way, about the $90 charge I wasn't informed about up front. Isn't there a law against that now? They looked a little like a kid caught with a hand in the cookie jar, so I don't think this was the first time it happened. The woman behind the desk agreed to not charge me for the exam, which was great, but then looked at me very confrontationally and asked what I wanted to have happen then. I couldn't think of what to say as it seemed an odd question, but the minute I left, I wished I asked for my afternoon back, since they'd wasted the best part of it. That's kind of the reason for this long review to be honest, to say what I wished I'd said at the time. LOL read more

I took hours of my time to get a court order for Vision Therapy for our child. I fought for years because this institution sold me on this service I even went to a judge and ask that he order it and he did. After about 70 emails and hundreds of dollars spent in legal fees Dr Gabriel has withdrawn her recommendations which leads me to believe Vision Therapy is not a medical issue. Our daughter is 10 she deserves better treatment! Dr Gina Gabriel has suggested that our daughter receive this treatment supported the evidence and presented it to the courts but when my ex husband became involved she was convinced that her previous findings did not support this treatment. So Im taking two points away. However when my daughter tore my cornea with her fingernail I received the best of treatment from Eagle Eye Vision. This was very painful and the care and also follow up left me with absolutely no damage. Eagle Eye Vision and Eye Clinic great for customer service and eye treatments poor on their own scientific evidence pertaining to Vision Therapy and also wasting judges time on treatments that might help a child. read more

I got prescription glasses after my appointment and they were so helpful and friendly. After I broke my glasses, I took them in for repair and they fixed them so fast. I appreciate Eagle Vision for their professionalism, freindly service and their expertize! read more

Our family has been coming here for several years. Dr. Gabriel is wonderful with little ones, and although my longtime eye doctor recently left the practice, his replacement seems to be great too. I came in recently with my child who was having an issue with his eye. The new doctor was great with him, and explained clearly to me what the issue was and treatment options. She called in the prescriptions and we left. What impressed me, was that 30 minutes later, she called me (after the practice was closed for the weekend) to tell me to give the pharmacy extra time to fill the request. The doctor had learned the pharmacy was unusually busy at that time, and that she was concerned we would arrive before the request was completed. I truly appreciated her concern! read more

I was getting eye strain headaches at work and couldn't get an appointment with my normal vision center for a few weeks. I called Eagle and got something for later the same week. They called me back shortly after and offered me a slot the next day. All of the forms are online which is great. The building doesn't look like much from the outside but inside is open, clean, and inviting. The front desk staff was nice. The vision tech that takes all the initial measurements and such was extremely friendly. The Optometrist that I saw was super friendly and thorough. The Optician was very candid, helpful and friendly. Even better, the entire ordeal for a checkup, with OptiMap, and classes was $200 less than the place I was going. I'd definitely recommend them. read more

I had by chance to visit Eagle Eye Care center after having visited a less expensive big box eye clinic. Since I had not had a formal eyes exam in over five years, I decided I needed a more comprehensive eye exam. I was extremely impressed with the practice and the practice focus on the patient experience. I was fortunate enough to have my exam by Gina Gabriel, OD, MS. I have never have such a through and comprehensive eye exam as I have been wearing glasses since the age of eight. Doctor Gabriel was extraordinarily through in her exam and explaining each step in the exam and the purpose of each assessment. I have spent my entire professional career in working with Surgeons and Physicians in many countries. I can say Doctor Gabriel is a superior clinician, diagnostician and a highly effective communicator. Monica helped me with my new glasses and fit for a guy that has no style or sense of aesthetics what so ever. The entire staff and team and highly coordinated, efficient highly focused on the patient experience. Exceptional care and service doesn't happen by chance, they are focused of delivering extraordinary service. I have no conflicts of interests and nothing to gain from my review of their practice. Kudos to entire team at Eagle Eye Care. Pat M. read more

Always such a nice helpful staff! I have been going there for a few years and the same nice people still work there! Good selection of glasses. Have seen different Doctors (because of my schedule) each Doctor has been nice and personable. read more

Dr. Deal is fantastic! I have been a patient of Dr. Deal's for 9 years now and once I learned the Eagle vision team I followed him there. He makes you feel comfortable during your visit and takes the time to explain everything in detail. I have the most confidence in him handling my eye care needs and have recommended him to my family as well. read more

I'm an idiot for going to this place. Sure, their service is fine, but their billing is incredibly misleading and I've been billed incorrectly three times now. I was overcharged and mislead on every visit I've had with them. I should have just called it quits after the first visit. Family members kept recommending this place, so I went against my better judgement. If you go here, ASK THE ITEMIZED VALUE OF EVERYTHING YOU ARE GOING IN FOR. They will not tell you up front, and they will only tell you half-truths about what your insurance covers. Save yourself the financial headache, and go somewhere else. read more

The staff and dr were friendly. However, I didn't feel they took my vision issues seriously. Not only did I not get a written prescription (because she needed me to bring in my old glasses for that) I was told to get yellow tinted sunglasses and readers to clear up my situation. Went someplace else and am happy to be wearing glasses that actually help me see better. I wasn't taken seriously because my prescription was low... didn't mean it wouldn't make and a difference driving at night. Being told to buy some crap was annoying. read more

Dr. Wray and her staff are amazing. I had a unique problem with the vision in my right eye and she didn't stop until she figured it. I highly recommend Dr. Wray! read more

I have been going to Eagle for about 3 years now since my Target optometrist diagnosed me with an eye issue that needed a bit more of a specialist. I found them online and had driven past for many years. I have been impressed with every interaction in the past 3 years. The doctors are not only knowledgeable and thorough but incredilby nice and friendly. The staff are efficient and very helpful as well as kind and completely knowledgeable. They are consumate professionals as well as making me feel like a special patient. I have had many exams and tests as well as multiple sets of hard-to-fit contact lenses. I've also had glasses lenses made through them. They give you a discount on lenses and frames if you get contacts through them. They are easy to work with and helped me with every single aspect of my life as a new contact wearer. Again, my contacts are for a special issue so it took an expert to fit them. Dr. Forrest is one of the kindest, nicest, and most thorough docs around who also specializes in hard-to-fit contacts like mine. He's the only one in the area who fits Scleral lenses. I highly recommend him and his new associate Dr. Wray. She has been outstanding at understanding my issues and giving me the care and referrals I've needed. I will never go to anyone else if I can help it. The office is appealing as well. It may look like a 1960s building outside but the inside is nicely decorated. They offer coffee and tea as well as a kid's play area. Free and easy parking and access in and out. This is the go to place for eye care in the Longmont area. You will not be disappointed! read more

I went into the Eagle Vision for a new screw or something of that sort because my lens kept falling out. This was the 3rd time that I went there and EVERY SINGLE time it seems like the glasses people are too busy, running around in a hurry and frantic . Like I said it was the 3rd time I went in for the same thing. The ladies would always ask me if I got my glasses there at Eagle and when I would say no its like their attitude changed and they tried to just get me out as fast as possible. The last time I went in a guy on the optical side helped me and thank god for him. Leo was busy but didn't make it seem like I was an inconvenience and wasting his time. He was very nice and funny, really witty, and assured me that he would take of my glasses so that the lens wouldn't continue to fall out. He explained to me why my lens was falling out and replaced all the screws because he said the screws had no threads. I have VSP and I know that Eagle accepts my insurance. Leo gave me a detailed quote and explained EVERY SINGLE LITTLE DETAIL that was relevant to me and my next pair of glasses. This kid is definitely a keeper! Any question had an answer. Every insecurity I had with my insurance was eased and he has an awesome smile. I will definitely be scheduling my next exam with Eagle Vision and I will only be ordering my glasses from Leo. read more

Dr. Potter is an amazing eye doctor. Though I am in the military and move a lot I still have all of my records faxed to Dr Potter to see her every time I'm in town. I only feel comfortable with super knowledgeable Dr's and she is by far the best I have ever seen. read more

Fantastic experiences! I am a picky eyeglasses wearer and they have made this as painless as possible. I had an issue with the new glasses where I just wasn't happy. They rechecked my prescription (which was correct) and then I worked with the glasses people to find some lens curvature options that worked for me. Much better second time out (they made em right!) Then I went back in and had a fitment and readjustment, and they were great that time too. I got contacts through them and they went above and beyond to get me contacts exam and some samples before I went on vacation on late notice. Super friendly front desk staff and optical dept. I've seen 3 docs there (Blackwood, Wray and Potter) and all three were superb! This place is willing to work with you! GREAT experience! read more