I had a very good experience. I was able to make an appointment on the day I wanted, quick too…read more Didn't have to wait at all. I made another appointment for a different optometrist last week was cancelled due to the blizzard. I had to have two appointments. One on Wednesday for the exam then return on Thursday for the contact lenses. I was able to do it all during one visit at Dr Gunderson's office. The office is a bit small but Costco isn't going to give up any more precious floor space than they have to. I thought it was weird to make an eye doctor appointment at a Costco but it turned out to be one of the best appointments I've had at an optometrist. Doesn't seem like they are able to bill a lot of insurance plans. My insurance approved them but they can't bill my insurance. No real big deal as the whole appointment for contact lenses including the retinal photo was only $149. I'll submit for reimbursement. Although it was a very quick appointment, I did not feel rushed. Everything was explained to me and was thoroughly impressed. Anyone who has a hesitation, like I did, about not going to a "real doctor office", should feel at ease.

Dr Gunderson was very good in answering all of my questions. I highly recommend him and his team…read more I look forward to going to him for years to come.

The receptionist checked our insurance to make sure our visit was covered. We were told that the…read moreexam was covered but eyewear was not covered. Turns out that our insurance was "out of network" and did not cover the exam or eyewear. We were billed $403 for the exam. Not a very ethical business in my opinion.

Questionable/shady billing practices and bad record keeping…read more My family had met the out of pocket maximum on our medical insurance. I had already sent a child and gone myself to appointments (annual for the child with glasses, my following up on a now long term concussion) and insurance covered those appointments. I had no reason to believe that annual, regular (preventative) exams would not be covered. (I had believed that it would be part of our medical, not having used this under our current insurance before -- our plan with Kaiser included annual optometrist checks -- and Dr. Nunn was listed as an in network medical provider on the insurance page with no notations for how that would be covered despite my being logged in AND we had met our family out of pocket maximum). They have paperwork with a variety of clauses but it was verbally altered to include that the regular exam may not have inclusion of all the tests they use. I figured even $50 for additional testing they believe necessary might be okay since I otherwise should have no liability. In addition, when I walked in for the first set of appointments (2 children each date, one week apart), I was told they couldn't confirm my insurance so I actually called member services, confirmed they were in network and that the standard exam should be covered -- I noted what it was for and my expectations -- and then put the receptionist in touch with the insurance company. (Did I mention I sent the insurance information to them ahead of the appointments?) Fast forward 3 weeks and I get a bill for over $500 for the first 2 appointments. Now, here is the problem: The receptionists did not have the knowledge to answer my insurance coverage questions, and instead just rushed me to add my initials to the several disclaimers on their paperwork. When I asked about the refraction exam disclaimer (which notes that some insurances do not cover it) , they simply said "that might not be covered." (I took that specific risk but the clause that insurance may not cover standard exam seemed extraneous based on the phone call to member services and sending the info along to reception.) As I continued to fill the paperwork, I did everything, and then proceeded with the routine exams. The exams seemed fine, Dr. Nunn seemed mostly good (she had missed something on my exam but a specialist caught it so maybe it was just an unusual catch for low level reading glasses adjustment -- huge for my concussion related migraines but not necessarily super regular need). Now, however, her billing representative told me that since there are so many insurance plans they can't possibly know ahead of time if there is coverage. This ignores that they had previously billed the same insurance for myself and one of my other children (prior to our meeting our deductible and out of pocket max) and they had those accounts to guide at least some knowledge of the plan.They also have an electronic system to connect to my insurer and could have checked before the day of service. I have now paid over $1000 for four appointments. Her biller left me a message that if there were symptoms like headaches, that could change the insurance coverage. First, one of my kids did note that several times so they didn't make proper notes that day and second, this seems to be asking me to note symptoms after the fact to deal with their incompetence with the insurance (and someone less scrupulous may have made something up and participated in insurance fraud).The total bill was over $200 more, by the way, than the private pay cost that I was offered (at the same time I was asked about symptoms in a voicemail that I have retained) which was revoked with no notice.  The office may look fancy but their billing and record keeping practices (in my experience) are a real question.

Eyecare Center in Boulder & Dr. Eric Dupuis are outstanding! While traveling I had a contact lens…read moreemergency and needed replacements right away. After looking at reviews of optometrists in the area I contacted Eyecare Center and explained my situation, without hesitation or any attitude (I run into that more and more these days), the office had me come right over. I saw Dr. Dupuis, he was great.. professional yet personable, and witty without the use of tired, corny eye jokes my eye doc back home uses. I originally had just planned to just buy a pair of replacement contacts, but Dr. Eric took the time to check my contact lens prescription to ensure it was still accurate...it wasn't. He gave me an emergency pair of contacts with my updated prescription. Their pricing on lenses was less than what my eye doc back home charges so I ended up ordering more through Eyecare Center to have mailed back to my home. The only negative is the fact they're located in Boulder and not where I live, otherwise I'd be switching to Eyecare Center & Dr. Eric for my eyecare needs. Big thanks Dr. Dupuis, keep up the great work!

Worst customer service ever. Bought two pair of glasses and received them roughly 2 weeks ago. One…read moreof the glasses gives me double vision unless I strain to focus. Went in to see what they can do about it, waited over half an hour and then was informed that they can't see me any time soon because they have to prioritize customers that just received an exam. I have to make a special trip so asked if I can make an appointment, no, just have to come in and hope they have time. I spent almost $700 on these glasses. I

Top notch optometrist. Dr. Robinson is knowledgeable, personable and highly experienced! The office…read morestaff was efficient and friendly! Such a good experience once again.

Dr. Robibson is an amazingly professional, thoughtful and efficient optometrist. Dr. Robinson is…read morea rare gem.

Dr. Koditek is amazing. This review has nothing to do with his level of service, knowledge or…read moreexperience. On the other hand, there is a staff member there that can be very rude and passive aggressively judgmental with any option you choose that is not hers. At first, she comes off helpful, then she starts judging you and your choice of frames. To say the least, I felt belittled and not treated with respect. I normally don't go out of my way to submit bad reviews, but I wanted to share my experience to hopefully brace any future or existence customers that go to Carbon Valley Eye Care. It's unfortunate that that one experience is making me contemplate taking my business elsewhere. My suggestion as someone who has worked in customer service for 12 years, it might be a good idea to have some sort of frequent customer service training (there are plenty of online trainings that don't cost much and would really help staff make customers feel respected and welcomed) it's such a simple skill that unfortunately for some has to be learned.

My family and I have been going to Dr. Berger and Dr. Koditek for several years (long before they…read moreopened this office in Frederick. I do highly recommend them both however I cannot say the same for the office staff or the lab that makes their lenses. The glasses I purchased were loaded with all the extras (anti-glare, anti-scratch, polycarbonate, photo sun, etc.) however within a year I noticed that the lenses seemed cloudy and no amount of cleaning made it better. I took them to the office and they replaced the lenses under a 2 year warranty. Thought everything was good. Unfortunately when I went back to replace them again for the same issue (called crazing) I was told that they couldn't honor the warranty on the replacement lenses as the warranty only covered the first pair! Worse yet, the woman I spoke with insisted that the only way that this would occur is if I left them in extreme heat which I had not. It didn't matter, she insisted that "everybody does this when they take them off and leave them on the dash" (something that I never do!). It didn't matter, she was convinced that the issue was mine and only due to my leaving them in a high temp environment - couldn't be anything else! Interestingly my record showed these lenses being replaced twice for this issue and somehow I don't have any recollection of that. I suspect that it really is a quality issue with the lab that this office uses as I purchased a different set of glasses from an eye doctor in Firestone (scheduling issue trying to get in with CV Eye Care) and haven't had any issues with crazing of the lenses for that pair. My wife recently took her glasses back to CV Eye Care for the same reason (first time) and they replaced the lenses without any issue (she spoke with someone else). The lack of customer service from this woman and the real possibility that they are using an inferior lab for their lenses makes it clear to me that I should take my business elsewhere.

The doctor that I saw was so friendly and helpful. *BUT* - I've had nothing but hassles since…read more Have been trying to get answers from the front desk for 3 weeks about my RX and which pair is which. I've asked if they're able to compare my current glasses to the new RX to see if I truly need to spend the hundreds of dollars for two new pairs. The person who answers emails - their Lead Patient Coordinator - only answers with "please see attached" and has yet to reply or give any info re: my actual questions, she just keeps sending the RX sheet. I'm not an ophthalmologist, clearly, and don't know how to read those prescriptions and so am kind of stuck. I had a great exam but am not able to move forward to get the glasses that I need - so a total waste of both time and money to go to this practice.

Front Range Eye Health Center is SPECTACULAR!…read more Coming from a glasses girlie who has been repping four-eyes since 3rd grade, I've seen my fair share of docs. At this facility alone, I've seen three different Opthamologists. Every single one has been brilliantly versed in their eye care knowledge. We've had very thorough examinations and my countless questions have always been answered with kindness and a detailed explanation. The front office and glassware staff are equally as great at their roles! We've never had an issue getting an appointment -- even an emergency appointment. My husband and I agree, it's always one of the most enjoyable doctor visits!

Dr. Siegel was very thorough and answered all my many questions. What a joy! I will definitely go…read moreback to her for my yearly eye exam. ~ mary

I don't see how to leave a review for the eyeglass store at this location, so I'll put it here. I…read moreused their one-year lens replacement policy for my scratched lenses. The new lenses were a little off. They made me a little dizzy walking around with them. I told the optician my concerns, but her responses were repeatedly a dismissive "weird" and "interesting." Only saying they were the same prescription. Fine, but I could not see as well as the original ones. Even after I mentioned that I've had glasses not right at other places, they had been able to adjust them perfectly, and could she try that? She made a slight adjustment to the nose piece and told me to wear the lenses for a few days. That was silly, as I should be able to see through them as perfectly as the originals...and they made me dizzy! The fact that she was so unwilling to help was incredibly frustrating. Ultimately, I had to refuse the new lenses and have my old ones put back in. Her immediate "okay" showed a complete lack of concern. I am disappointed that spending $700 gets me this kind of customer service. If I could have seen clearly, I obviously would have walked away with them. I drove from Boulder to get them. She was completely unconcerned that these did not work for me. Glasses are expensive. Go somewhere where your vision is important to them.

Always the best eye care. Modern equipment; efficient visit; fabulous personality. Highly…read morecompetent. I am a physician, and very picky. Dr. Robinson has my highest recommendation.

This was my 2nd visit to Superior Eye Health. I was seen by Dr. Nicholson, and she is great. Very…read moredetailed, efficient and puts the patient at ease. She answered all of my related questions. The staff is great, Ashley and Alissa are excellent assistants. I highly recommend Superior Eye Health and Dr. Tanya Nicholson.

Wouldn't give me the measurements for my glasses. I had an eye exam here and the nurse was very…read morenice, the doctor was above and beyond great. After the exam, met with staff in charge of frames and lenses. As soon as I told them I was relying on my TWO different insurance companies for the product I was quickly convinced they would not help me. I asked for the measurements for me to order glasses online and they said they wouldn't, even had to ask her manager, they both said no. This country is going through a hard time right now and most of us have to pinch every penny, have some compassion

Dr. Roth and the Complete Eye Care team have been great! I've been in for both contact/glasses…read moreexams and for medical appointments, and have been happy each time.

I had such a great experience with Dr. Patel and her team! Every step of the way (5 different…read moretrials!) they were so sweet and kind to help me through to find my right fit (I was trying nee brands). Also the kids play area was sooo great! Thank you team! See you next year!

I LOVE this store! The owner specializes in fun independent brands and really has a great selection…read moreof funky frames. They also have a great team and the store manager is AWESOME to work with! Definitely one of my top favorite optical stores in Colorado!