I had to go back 3 times to get my prescription right, maybe it was my fault, I don't know. But Dr…read moreJacobsen was very caring, explained what could be the problem, was very thorough and stuck with me until we got it right. They did not charge me for the second and third time exams, they just wanted to get my prescription right. I was very happy with them. My experience with their vision center was not as good. I have a pair of expensive glasses now that I cannot use.

Best Best Best staff at this location!! I went into today for my first time and I will always use…read morethem for my eye care needs. Thank you all at Front Range Eye Center for being so kind to me during my visit today!

Don't let this false advertisement fool you. The current owners (as of late 2024) are new and do…read morenot offer the same level of customer care that CJ and Beth were legendary for... They shouldn't be able to claim the 30 yrs of service noted on their website.

I was very impressed with Dr. Roffis who came highly referred by my other eye doctor that I now…read morelive too far away from. Dr. Roffis was personable, warm and his explanations were easy to follow. Other eye care providers had suggested for 15 years that anti-glare coating would reduce the halo effect around headlights coming at me at night. The coating never improved the headlight glare. Dr. Roffis told me that only anti-reflective coating will help this situation. I feel I am in great hands with Dr. Roffis and his whole team is friendly and highly responsive to questions over the phone and in the office.

Worst customer service ever. Bought two pair of glasses and received them roughly 2 weeks ago. One…read moreof the glasses gives me double vision unless I strain to focus. Went in to see what they can do about it, waited over half an hour and then was informed that they can't see me any time soon because they have to prioritize customers that just received an exam. I have to make a special trip so asked if I can make an appointment, no, just have to come in and hope they have time. I spent almost $700 on these glasses. I

Quick appointment time, personable & courteous front office staff, & exam was professional. We've…read morebeen going to them for over 5 years & appreciate the fact we can call & get attention to the matter at hand in a very timely manner.

If I could provide a zero rating I would. How is it possible to forget a patient for an hour and a…read morehalf and proceed to state "well the folder wasn't in the door". The business has truly gone downhill and we have been loyal since 2002. we are leaving and truly an inexcusable failure of the business and employees.

'Can't wait to see if the customer service I had when making my appointment matches the medical…read moreservice! First of all, when I called, NO long phone message/tree!! My call was answered by an operator who directed my call to scheduling which was answered right away by the receptionist who was pleasant, quickly understood my situation and matched my needs, quickly took basic information to make my appointment and conveyed confidence being a part of Eagle Vision. (To me, all of the above is a real "plus" when making doctors appointments these days... I miss it) Hopefully, Eagle Vision will meet or exceed my expectations! I'll let you know if they do!

Amazing customer service! Would highly recommend to anyone needing anything eyewear related!read more

Staff was not helpful after the initial eye exam. We did not want to buy our glasses there and had…read moreissues with our prescription. I would not recommend.

Front Range Eye Health Center is SPECTACULAR!…read more Coming from a glasses girlie who has been repping four-eyes since 3rd grade, I've seen my fair share of docs. At this facility alone, I've seen three different Opthamologists. Every single one has been brilliantly versed in their eye care knowledge. We've had very thorough examinations and my countless questions have always been answered with kindness and a detailed explanation. The front office and glassware staff are equally as great at their roles! We've never had an issue getting an appointment -- even an emergency appointment. My husband and I agree, it's always one of the most enjoyable doctor visits!

The doctor that I saw was so friendly and helpful. *BUT* - I've had nothing but hassles since…read more Have been trying to get answers from the front desk for 3 weeks about my RX and which pair is which. I've asked if they're able to compare my current glasses to the new RX to see if I truly need to spend the hundreds of dollars for two new pairs. The person who answers emails - their Lead Patient Coordinator - only answers with "please see attached" and has yet to reply or give any info re: my actual questions, she just keeps sending the RX sheet. I'm not an ophthalmologist, clearly, and don't know how to read those prescriptions and so am kind of stuck. I had a great exam but am not able to move forward to get the glasses that I need - so a total waste of both time and money to go to this practice.

Since a review has not been posted for Envision (Boulder CO) since Dec 2024, thought now might be a…read moregood time - in light of my recent experience - to revisit the reviews to learn if anything has changed...especially when it came to the atmosphere...and how patients are treated upon arrival, during exam/adjustments, and through post-visit follow-up...and here's what I found... - Atmosphere/attitude - patient-waiting area, receptionist, etc. continues to be as previously described (uncaring, methodical, rote, patient-unfriendly); - Exam (initial measurements) - Assistant (Sirisai) was very friendly, helpful, exacting, willing to entertain/explore questions/concerns presented; - Exam (Dr. Israelson) - very professional, thorough, focused, appeared caring, etc. during exam; however, comprehensive report requested by the patient (me) and provided via email was incomplete...and did not contain pertinent information that could be referenced in the event of an out-of-state/country visit/emergency (based on comparison to reports from other optometrists); - Eyeglass adjustment area - helpful, courteous, etc. - Post-visit Patient classifications (new vs. existing; self-pay vs insurance) - unusual/disincentivizing approach; Responses to email/request were inaccurately read/comprehended and, therefore, inaccurately, incorrectly and/or inappropriately responded to - creating extra work to ensure request was appropriately acted upon as requested by patient; and . Requests for access/retrieval of records/images (Optomap) were not user-friendly (despite techno-skills)...actually the process was a bit convoluted. Based on past reviews (summarized below)...it appears that not much has changed - especially with those critical core values that directly impact the patient and their relationship with the practice.... June 4, 2024 - "...office has become increasingly difficult to deal with." Nov 23, 2022 - "Crabby, unhappy employees." Jun 18, 2011 - "...the staff preferred to talk amongst themselves, joking around, complaining and just ignoring...customer." "...what is up with the snottiness and unfriendly vibe?" Apr 15, 2018 - "There is clearly a customer service problem going on here...condescending and rude...At Envision, the customer is never, ever right." Despite the decent experience with EnVision's professional folks (likely a 4 star) - and a desire to ensure myself and others be treated in an overall respectful, appreciated way (afterall, patients are the primary reason for their existence) I would be...and am...reluctant to refer...and, therefore, subject others...to the office "atmosphere" described both now and in the past (clearly a -0 star).

I can't say enough positive things about my experience with The Envision Clinic and Dr. Israelson…read more A few years ago, I had LASIK surgery, and since then, my vision has been pretty good. I hadn't been to an optometrist in years because I didn't feel the need. That all changed one morning when I woke up with an intense case of pink eye. The Envision Clinic was able to get me in so quickly, and Dr. Israelson was incredible. She was kind, knowledgeable, and supportive, instantly putting me at ease. She prescribed treatment that worked immediately, and during our conversation, she took the time to discuss how eye health can often reveal other potential medical issues, including signs of a brain cancer recurrence--something that resonated with me deeply, as I'm a brain cancer survivor. A few weeks later, once my eye had healed, I returned for a comprehensive eye exam. I've never had such a thorough and thoughtful evaluation in my life! Dr. Israelson's attention to detail was unmatched. Although The Envision Clinic doesn't accept insurance, their pricing is very reasonable, and the quality of care is worth every penny. Dr. Israelson identified a slight astigmatism in my left eye and some mild degeneration in my LASIK correction. She explained everything clearly and practically, helping me understand why LASIK wouldn't be a good option for me again and recommending glasses specifically for driving and nighttime use to reduce glare. Her advice was incredibly practical and tailored to my unique needs, especially as someone with a complex medical history. The clinic itself is top-notch. It's clear they invest heavily in advanced equipment, staff training, and staying up-to-date with the latest research. They also have an impressive selection of frames--from trendy and fashionable to truly unique designs. Although I'm moving from Boulder to Denver soon, I'll happily make the drive back to see Dr. Israelson. She's one of the most compassionate and competent medical professionals I've ever encountered--and I've worked with many doctors over the years. If you're looking for exceptional care, practical insights, and a personalized experience, I can't recommend The Envision Clinic and Dr. Israelson enough.

As always, Dr. Chenore and his team provide the best care, service and comfort! I go in there and…read morefeel like I'm with friends. Top notch technology, huge selection of contacts and glasses and you will get exactly what you need and want with smiles all around.

We needed replacement eye glass frames for my elderly mother that had fallen and broke her last…read morepair of glasses. We stopped in from a google search for closest vision center. We were greeted by Serrina who immediately took on the task of finding a replacement frame. We were not patients with an appointment but she treated us like we were their most important customers. She found the frame, made the lenses fit, and had them ready in less than 30 min. A crisis averted with the help of a very professional and friendly staff!