I'm a Marriott Platinum Elite member. I travel a lot. I stay at a lot of Marriott hotels. Some are…read moregreat, others run down. Some are well staffed, some not so well staffed. This one has a complete JERK of a manager! When I made the reservation week ago, I requested a late checkout. That's a perk of being a Platinum Elite member. It matters to me. When I arrived, I confirmed the late checkout. No problem. At 11:46AM on the Sunday of my last day, the housekeeper knocked on the door. I told her I have a late checkout and went about my business. Moments later the manager called my room. He told me they're busy and have 49 checkouts today and that I had 5 minutes to leave my room or be charged with another day. I explained the steps I had taken and he tried to tell me that he "wasn't the person who checked [me] in". I told him that's not my problem -- that this isn't the first time I've checked into a Marriott hotel -- it's actually the third this week -- and that I'm acutely aware of and follow the process. Dejected that his bullying tactic didn't work (like they have enough housekeepers to clean 40 rooms in 2 hours), he said I could have my 2PM late checkout. What a complete jerk! I'll never return. Ever. And neither will anyone at my company. I guarantee that! About the hotel: there are 3 carts in the whole place...for 40 checkout's on a Sunday afternoon. The signage for the elevators is wrong -- at the wrong end of the hallways if you can believe it -- yet nobody has corrected it. The elevators have buttons missing -- front desk lady said it's been like that for a while "but they're not important buttons, so it still works just fine." There's no drawer in the room for utensils -- they're on a shelf in a plastic container. Bedroom 2 is so small you can't layout luggage anywhere other than on the bed or in the kitchen...and there's no folding luggage in either bedroom, which makes no sense whatsoever. The good: it's close to a mall and ballpark. The rooms were clean, albeit dated, and the table and chairs which is positioned in the middle of the kitchen, can be moved against the wall where it was supposed to be in the first place so you can plug in your computer. Avoid this place like the plague. No place is worth being bullied. And there are Marriott and other hotels within walking distance to choose from. What a jerk!

The staff was friendly. No complaints there. However the…read moreroom's cleanliness was disappointing. When we walked into the room we were overwhelmed with odor. It smelled like hot dogs or fried bologna and it did not go away. It was super strong and became nauseating. We were too tired to request a new room at 10pm and I wasnt sure there even was another one available. It was a busy weekend. The plumbing fixtures were spotty and streaked and looked like they were cleaned with dirty water. We just drank out of our water bottles. That kind of made us skeptical to use any glasses provided Did not try the breakfast so I cannot review.

We were looking for a place to stay for the night on our drive home. Our first time staying at this…read morelocation and it didn't disappoint. Conveniently located near I-80 with plenty of parking. We were greeted warmly upon check-in. The hot breakfast was well stocked and dining room nicely appointed. Our room was clean and spacious. We were happy with our stay.

5/2025 I stayed at this HIX on a Saturday night in May. I needed a place to stay as I was driving…read morethru I-80. They follow the HIX playbook. The room, breakfast area, lobby & parking lot was clean. My car was not molested. I will stay here again next time I'm passing thru. My only suggestion is to have bigger signs to your hotel from I-80.

Bathtub broken TV didn't work…read moreStaff definitely seems like they do not want anyone to be there One monsoon shower in basement 'spa' didn't work and the other shot out mainly ice cold water The steam room smells sour like cat pee. When mentioning the smell to the spa worker she said she could fix that and proceeded to spray a can of air freshener while we were sitting in it.

I loved it here! It is so warmly decorated, and for Christmas the mansion really shines. I took the…read moreChristmas tour, which was very interesting and Taylor was so knowledgeable about the history. After having been partially destroyed by fire, vacated by a vagrant, and after sitting unloved and overgrown, the house has taken new life after being restored by the Winner family in the past 29 or so years. It really is magical inside and outside. I can see why people choose this as a wedding venue. I would love to come back and stay there and experience the spa. The guest rooms are pristine and the grounds are gorgeous.

Just don't get Rowdy or they'll get salty! They have 16 year olds working in the pool bar area so…read morebe cautious.

Managers here were so rude they wouldn't serve us because we had out of state ids which is crazy…read morebecause we were all 22 coming here to celebrate our college roommates birthday. Had to really do some convincing with ids which was very annoying but will say espresso martinis were very good. Just disappointed with how we were treated by staff here.

Amanda is so awesome. Very friendly and helpful. Can't beat her as an employee. Strawser Const Inc…read moregives her 5 start in hospitality.

I was expecting more from a Holiday Inn. This is definitely a basic no frills place to lay your…read morehead. Convenient location off of the interstate. Main floor had a very strong chlorine smell that permeated all way up to our third floor room. The hallways had a "wet " smell. Over all the room was clean but "damp" . No hand soap in the bathroom. Used the almost empty bottle of bottle wash so I didn't make a big deal about it. Also only one wash cloth. They have breakfast from 7-10 on the weekends, a pool and workout room. Not impressed but wasn't mortified either.

Check in was easy but when at the concierge desk I asked if there was anything going on the weekend…read moreI was there they stated no but in fact there was so many event going on in the resort! There was a bourbon tasting, movie night at the indoor pool and a dinner for a sorority! Also you could pay 100 in the cigar lounge to attend an event! There is no buffet for breakfast you just dine in that wasn't explained to us! We had a 150 voucher dining credit and I kept telling our servers that they never applied it to the voucher so we went to the gatsby on my birthday and spent the 150 in there! We ended up over spending because they never explain how to use the vouchers you get when you buy a package! The champagne that came with the anniversary package was nasty I wanted to exchange it for wine and they wouldn't I don't drink champagne. I think you should be able to choose if we want wine or champagne. Friday (day of birthday) it smelled like weed really heavily! It was so over baring!!! On Thursday it didn't smell like that but Friday and Saturday it was bad and it just made the experience not so good for me! I was so excited to stay here and been wanting to come and have that happen just put a bad taste in my mouth! Friday everything was loud and there was a lot of ppl everywhere! Kids screaming and running the pools were over crowded and it wasn't peaceful anymore! I stayed in my room all day on my birthday! Sad I just wanted to go home so we checked out early Saturday! I won't be back! My favorite place was the cigar lounge and the sauna only peaceful spots in the resort! Bae felt like it was over priced because of the kids and weed smoke and the young adults running around cussing and just being them! Didn't get to experience the Roman bath too many young ppl splashing around and being dum and complaining that they were cold! Our room was clean bed was comfy and pillows was comfortable! All the staff was nice except our very first server she was mean, and I didn't like her attitude. We had questions because this was our first time here at the resort and we didn't know what any of the food items were in. I don't know if she just didn't like our presence but we just ordered chicken wings, because we didn't like her attitude. And left! But 3/10 over all experience!

What a lovely way to spend a weekend! I stayed at The Grand Resort for my sister's birthday, and it…read moretruly did not disappoint. The property is beautiful and luxurious, and from the moment we arrived everyone made us feel incredibly welcome. The rooms were spacious, the beds were wonderfully comfortable, and since we booked a package, we were greeted with a charcuterie board and wine -- such a nice touch. We took full advantage of the spa and enjoyed several services, including pedicures, facials, and deep tissue massages. I opted for the 90-minute massage and... absolute heaven. Truly one of the highlights of the trip. We also dined at Gatsby. While I had just had my wisdom teeth removed and couldn't fully indulge, everyone else's food looked fantastic and they couldn't stop raving about it. Special shout-out to Jimmy for being such an amazing and attentive waiter. Lastly, we spent time at the Roman Pool, and even at the start of winter it was incredible. The water temperature was perfect and kept us nice and warm -- just be prepared for the cold air when getting out, because that part is definitely not for the weak! We're already planning a return visit since we didn't get to experience everything the resort has to offer. Overall, it was a wonderful experience that I would gladly recommend to anyone. Even as a day trip, you won't be disappointed.

This location was great and they had 3 electric chargers. The employees were friendly and the rooms…read moreare super big and clean. Why I can't give this 5 stars..... you will have a Red Hot Moment. No matter how low you set the thermostat, (we had the lowest) the air only ran 1 time at night. It's August guys. I can't imagine how warm July would have been. I finally woke up sweating and did donuts in the middle of the room trying to set off the sensors. It worked and at 3am we finally got air. The ac did not kick back on till 8am. The other setback are the thin ceilings. Think 5 year old running around at 6am on your ceiling.

Nice Hampton Inn, we stood for one night, July 3-4 th. We…read morewere checked in by the new GM, who stated she was suppose to start the following week, she was very pleasant, as she was learning the computer and system. Room was very nice and comfy. This location had a nice pool, little gym, and continental breakfast. Continental coffee or tea 24 hrs a day in the main lobby.

It's a standard courtyard. The facilities age in good condition and they are fully staffed. There…read moreis a restaurant just behind the hotel that has live music in the courtyard. I'll be back just for the proximity to the Kennsington grill.

Nice hotel with restaurant that delivers. Quiet, clean, nland nice staff. Great hotel.read more

Best place to stay in town. Great service and clean hotel. I traveled here for business and I enjoy…read morestaying here.

Staff was always nice and helpful! Complimentary breakfast was tasty and the bar area is really…read morenice, overlooks the harbor!

We enjoyed our stay at the Hampton Inn in town for a wedding. The check in was easy, which was so…read morenice considering we didn't make the reservation, but there were no problems. The room was clean and we enjoyed the coffee out most of the day until the evening, plus the tea option was nice. The continental breakfast was a good one, loved the eggs, super flavorful (more so than usual and love having the egg and ham combination, don't think we see that one too often. They even have Chobai (spelling ??) yogurt, just wished they had granola to add (they might have, I just missed it). It was a great breakfast with cereals and baked goods, you can toast them too. Loved the waffles and the topping options, our boys had a load of fun with all your sweet toppings. The pool is a good size and warm, just a super slippery surface, like scary to walk slippery, might want to look into that. We also had trouble getting onto the wifi, the window wouldn't pop up asking if we agree to the hotel terms, so we settled for our hotspots. It could have been user error why that window didn't pop up, I have no idea. But the service was great and clean and it's in a great location with many places to eat within walking distance and also a movie theater and mall that you can easily walk too as well. We'd highly recommend staying at this Hampton Inn.

The bed was good that's why I might have given it two stars. However, the room had so many LED…read morelights that it was hard to sleep as well as a full half inch gap under the door where the hall light blazed through illuminating the entire room. Not good sleeping conditions. The breakfast: mushy eggs, undercooked, sausage, and cold coffee. No good options for breakfast here. It is not a value.