Bob Whitmarsh charged me $1,017 to install two decent deadbolt locks on two very basic doors. I…read moreknow he's been in business forever, so I trusted his name. Is this pricing normal? It isn't, from what I've researched. I didn't ask for prices beforehand, and of course now I wish I had, but I needed the locks put in. I was estimating it to be around $600. I also wish I had read the reviews before I hired him. They are all terrible. He told me it would take 2.5-3 hours. It took 4.5 hours, and that's with me helping him carry tools up, and down my stairs. I see a common thread in the reviews that I wouldn't be proud of as a business owner, especially one my grandfather started. I do not recommend Whitmarsh Lock & Safe, I am very sad to say.

Do not use this guy. He charged me $450.00 for two hours of work. $125 for a service call, $250…read morefor labor and $75 for a foolish strike. When I asked him why I'm being charged for a service call and labor, he said all contractors do this. Given I'm a contractor and I understand what a service all is, he is basically ripping people off. I guess I should have expected something when he pulled up in a new cherry red Tesla.

We highly recommend Marr Locksmith. Eric returned our phone call and helped us in selecting what…read morelock would work best for our door. We are so pleased with the new lock which Eric installed. He did a wonderful job and left everything looking perfect. He is a true professional and we confidently and most highly recommend him.

Lu's treated me extremely well. He quickly figured out the battery in the remote was put in upside…read moredown which explained why the remote didn't work. We had a laugh when he flipped it over and it worked. He could have screwed me over for $200 and I wouldn't have known the difference. Instead he sent me on my way at a cost of $0 and a laugh. I wouldn't hesitate to use him in the future. Thank you Lu!

Fantastic experience! I had a remote starter installed and not only were they competitive the…read morecustomer service was top notch. Lu is a true gentlemen and man with integrity so you cannot go wrong. I don't usually write reviews but the service I received needed to be passed on. I would highly recommend them. Dan C.

The gentleman on duty was out on a job. He had his cell posted to the door. I needed a key lock for…read morea gym locker for that day. He was willing to bring it to my office and he had a credit card processor on his phone. He didn't charge me extra to swing by my office and his price was more than reasonable. Great customer service and generally a nice guy. Give him a try.

Next day service, great communication. Kind and knowledgeable. Will gladly call again for further…read morekey-related needs. Highly recommended. Rest assured this bet's a lock.

Scheduled a time to come in the following day to get my car key copied, Cam was quick to call me…read morefor a quote and get me in at the start of his shift! Great service and dedicated. The shop got busy as time went on. Would come back in the future!

Cam at Locks & Keys is really working hard to help me with a pain in the butt British-car key fob…read moreissue. He's pretty knowledgeable, which is helpful because I'm not with this stuff. They've been around a long time. Give em a try.

Scott was amazing. I managed to lock myself out of my house and after searching locksmiths near me,…read moresaw all the good reviews on here and decided to give them a try and see what the wait would be. Scott answered and said he could be at my place in Lynnfield in 15 mins as he was just finishing up a job in Peabody and on his way back to the office. He was very pleasant, professional and kind. I wasn't aware smart locks can't be picked so he worked diligently on the old lock on the back door. I was very pleased with his work and speed (he had to use a couple of different tools because it was a little more challenging), customer service, professionalism, kindness and lastly the rate. I was expecting to pay at least another $100 for a service like this, so thank you, Scott!

I've no idea where my origional review went of this operations start up as "better than most", when…read morethey were first opening in their initial Rt1-Norwood spot across from MaddenFord. I recall it was an incredibly positive surprise of surprises employing this operation all around! Whenever asked about their type services, my reply's been, see Pop-a-Lock! Service, Quality, Value were all outstanding characteristics @Pop-a-Lock!

Alex was Wonderful. He did a great job and was very…read morerespectful. I Certainly will use them Again..

Very impressed. I contacted Mati on Yelp. He immediately responded with a price and offered to come…read moreout that same day. Mati was polite, programmed a duplicate quickly, and honored his quote. Highly recommended.

I had lost my car keys. Contacted dealerships, but there was a long wait, they wanted me to tow the…read morecar there and the cost was triple of what SherlockLock quoted me. I specifically looked up for Toyota certified locksmiths. SherlockLock drove to me in snow -- they were prompt, accommodating, great communicators. They did a great job. I have the key that works and can access my car again! I am so grateful to Luis and Rick! Excellent work! Thank you.

Honestly, they are really horrible with communication. I called a week ago and set up a time to…read morehave them come to do a remote on my vehicle. The day comes, and I don't hear anything from the guy I spoke to, so I messaged him at the time he was supposed to be there, to which I got back, " I can't make it, sorry. I'm stuck. With kids, sorry." I took the time off from work to meet him and didn't even get the respect of communicating he couldn't make it beforehand. The only reason I got a response was because I reached out to him. I tried communicating multiple times and was left unread. So I called again, and the woman took down my information again and said that the tech would get in touch with me. Shocker, no one ever did. I reached out to the original guy in hopes he was the one, as I really need to get this remote. He said, "I'll do it." Perfect, great. Day comes, and I messaged him in the morning to verify before I left work early again. He sent me someone else's name and number of the tech that would be doing it. So I reached out to the new guy and verified he could be there for 3 p.m. He said he could, and he actually showed up early, which I felt bad because I wasn't home right when he got there, but even he said I should have gotten a discount for making me wait so long to have this service done, but they weren't having that. I get life comes up, but lack of professionalism and courtesy is unacceptable. Being left unread and ignored for days when I was asking to have a service they provide done is just wrong. Luis was prompt and super fast, but the rest of the experience with this company was unprofessional and lacking basic human courtesy. To update my review, they had Luis messaging me to remove my review because he was worried they would fire him for a bad review, even though I specifically mentioned him being the only good part of this experience. I told him that I was going to leave my review as it wasn't against him; it was against the company for their poor handling of my situation and their lack of professionalism. I said if they would like to call me to talk to me about it, that would be completely fine. Well, they did, and the man I originally spoke with kept telling me I should remove my review because, "things happen" and I should understand. When I told him that Luis was the only good part of the interaction and that my review would remain up, he became aggressive and said, "I hope you get what is coming to you." I have never in my life had a company be so unprofessional and not only not try to fix the issue but bully me into removing my review, then take it out on the employee who actually did their job correctly. Luis had messaged me to tell me that they laid him off from the company due to bad performance. 1- That is absolutely ridiculous as he was the ONLY good part of this entire situation. 2- It is absolutely absurd to have an employee messaging a customer to have reviews taken down or changed. Have a better business practice, and you won't receive bad reviews. They should be absolutely ashamed of themselves to retaliate against a good employee for their poor business practices and unprofessionalism.

Quick respond, fast service. Not too bad with pricing either. Would recommend. Used them twice…read morealready.

Last year, this company came to my home to replace the front door lock. The guy who came (not…read morearthur), also took a look at my back door, fiddled it it, and broke it. Got charged an arm and a leg (far more than agreed upon) for front door, and the back doors were never repaired. had to hire someone else. deeply unprofessional.