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Earth Stone and Rock

3.3 (29 reviews)
Closed Closed
Updated 3 months ago

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Linz Y.

IT'S BEEN A WEEK NOW - still did not receive my refund. They kept delaying refund process and kept changing their words. They first told me they would wire transfer the funds last Friday and then on Monday they said they would zelle me the refund. They try their best to avoid phone calls and kept telling you to wait for their call. This company is a total scam. REVIEW UPDATED! The manager emailed me back calling me I seemed as if I was on steroids and said I made numerous order change requests. I made 1 change and made a cancellation after. Please do not reply back with incorrect information and I wish you the best luck : )

Jo J.

BUYER BEWARE! Chris, the owner of this company is a complete piece of work in all the worst ways! I placed an order for rock more than a month ago. Delivery date was set. This has been cancelled on me THREE TIMES either the DAY OF or day before scheduled delivery. At first, i was understanding. Now, I'm convinced I'm being scammed. Chris is money hungry and DOES NOT CARE about his business's reputation OR his customers livelihood. He is here to make a quick buck and he will treat you like crap along the way. The first two cancellations i was very understanding. Things happen. This third time i called to figure out a solution. Chris was not only a compete a** To me via email but on the call he HUNG UP ON ME and told me that he wasn't in the mood to talk to me today. Real nice, as he's sitting on my $1,500. Yesterday, i received an order confirmation for an entirely different kind of rock from what i ordered and only a sample. Not the 16,000 lbs of Del Río pea gravel i placed an order for. Today we were cancelled -- the day of delivery. He had the audacity to treat us so foul when he has our hard earned money. Due to my HOA, we are required to have a landscaped yard within 60 days of moving in. Well, i am officially being fined WEEKLY because of chris. not onlt did he take my money with no service, hes costing me more money. we are taking this right to the Better Business Bureau and will be consulting with legal counsel to pursue a lawsuit if we are not reimbursed fully. It's not surprising he has served time for fraudulent acts before. Just see the proof! He's a convicted thief and he admitted as much. I'll update with screenshots as we dig deeper. This guy cannot keep getting away with this.

The good: ESR made two deliveries of 4-tons each to my home of bocce ball court material. The material is excellent and the bocce ball court is a ton of fun! The support personnel at ESR were very polite and helpful and worked through some supply timing hiccups in a graceful manner. Thank you to Reyna, Layla, Nikki and Aiman! The bad: Neither my contractor nor my bride will work with Chris again. He was rude and vulgar to each of them for no good reason...all they wanted to do was to purchase materials that ESR presumably wanted to sell. In the end, Chris made it happen, but the road to getting it done was very rough until ESR's support team stepped in.

Drew L.

The materials from Earth Stone Rock turned out great. The quality and overall performance exceeded my expectations. I am very happy with the outcome of the project and appreciate your team's efforts in providing top-notch materials. I will definitely keep Earth Stone Rock in mind for future projects. Thank you again for your outstanding service.

Chelsey M.

This review is about owner Chris and his unapologetic, careless and zero customer service. I never received materials from his company because he would rather talk about politics. Tried to order samples (because they offer to send samples for a fee) through their website in mid-September. Between Sept and now (2.5 MONTHS) I've called 3 times and have been bounced around to various depts only to be told they'll "be shipped soon", which they never were. I wrote an email to Chris - the owner - a few days ago letting him know the situation and letting him know I was disappointed. The response I got back (photo below) was an unapologetic political rant and quite unnerving from someone who owns a business. Zero helpful solutions, zero apologies, zero customer service, zero sh***s about anyone but himself and his agenda. Seemingly there is no industry untouched from becoming a political platform. I'm trying to order rocks, I really don't need to discuss how either of us voted or what you pay your employees. There are SO MANY great examples of businesses out there that actually care for their clients and then there are those who have crumbled under fear of not getting their way and taking it out on their customers, as Chris does. Spend your money at the former, not here.

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4 years ago

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1 year ago

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2 years ago

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9 months ago

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3 years ago

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2 years ago

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9 months ago

they delivered exactly what I bought, on time. their communications, by email, with their office, were excellent.

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5 years ago

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2 years ago

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2 years ago

they helped me order the exact correct amount of material, and saved me thousands in the process.

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4 years ago

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3 years ago

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6 years ago

Absolute disaster around customer service. I put in an order over 5 weeks ago and they won't get back to me. Buyer beware!!!!

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4 years ago

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6 years ago

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Review Highlights - Earth Stone and Rock

So I wrote to Chris and asked if I could buy a small quantity of gravel and pick it up on my return trip.

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Earth Stone and Rock - buildingsupplies - Updated July 2026

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