My first visit was for a whitening. The office staff was pleasant and professional. The dental assistant (she didn't introduce herself, and I'm legally blind so I couldn't see any name) was pleasant and efficient. I would rate higher, but felt the communication needs to be improved for patients. At least, in this incident. I have never had a whitening, so I didn't know what to expect. She began to do the procedure without explaining what she was going to do. I stopped her to ask her what she was going to do. This made me feel uneasy throughout the visit. Other than the lack of information and communication, I felt she did a efficient, professional job. The follow up visit, I was given my whitening material to take home. Dr. Wu discussed fully what I was to do, and answered all my questions. He was thorough and patient. I appreciated his calm mannerism as he discussed everything. I will recommend this place in the future. read more

Terrible care terrible customer service awful experience. They just want your money Shawty work. Terrible care my back teeth weren't even cleaned still Crud on them. You know the worst part they think they do such a great job and deserve such admiration when they do such a terrible job! This Voicemail just proved all of this. Customer service is lacking here. read more

East Bay Dental - Terrible customer service avoided it at all cost! - General Dentistry Near Me - Antioch, California

If I could give negative stars, I would. I had one of the worst dental experiences of my life at this office, and I'm now dealing with pain, anxiety, and a potentially dangerous situation because of it. I came in on April 8th for a routine cleaning and exam. I was told I needed two old fillings replaced--tooth #15 and tooth #31. Sounds simple enough, right? Instead, it turned into a nightmare. Without clearly explaining what was happening, Dr. Ammso drilled tooth #15 down to a nub, told me I'd probably need a root canal, and slapped on a temporary crown--none of which I agreed to. I had clearly said I didn't want invasive work like crowns or root canals because I have PTSD from military service and a pacemaker, which usually requires antibiotics before deep procedures. They ignored all of this. On top of that, she kept hitting my gums with tools during the drilling, and when I flinched in pain, she blamed me. My mouth bled for days and I'm still sore. After all that, they brought me a second treatment plan, charged me $262, and billed my insurance--for procedures I never agreed to in the first place. Tooth #31? That was supposed to be a simple filling. It still hurts, and I didn't have pain before they touched it. I came back a week later on April 16 to try and get the crown placed properly (even though I wanted to wait for the VA to fix it). Dr. Marasco came in, and when I tried to explain what had happened, he literally said, "No one held a gun to your head." Excuse me?? That's how you talk to a veteran with anxiety who just got taken advantage of? He then refused to fix the work or place the crown--even though I had already paid. I left in tears, with an aching tooth, a temporary crown, and a huge feeling of regret for ever walking into this place. If you have medical issues, trauma history, or just expect basic informed consent and compassion from your dental provider, I highly suggest looking elsewhere. read more

Dr Wu was amazing. Total professional and so polite and calm. I will be back and only use his skills.

Great service, very welcoming, and friendly. I'll definitely be going back. Office is clean and the ambiance is nice with music playing in the background. They made me feel comfortable and met my request. Jack Ray read more

Dr. Ammsso was very patient and thorough with my mom. I appreciated that so much. The dental assistant, Jenny was very patient, kind and gentle. I can see that my mom was very comfortable. Thank you for taking great care of her. Thank you for making this initial visit a great one. read more

Super rushed and borderline unprofessional Normally dont review but this has happened to me twice with them already. I went in for a cleaning at 4pm i was asked back at 3:55 and was literally only in the chair til 4:15 thats including my super rushed x rays, they literally only used the ultrasonic cleaner once on top and bottom then focused on my bottom font teeth causing me a lot of pain, the hygienist kept telling me to put my tongue back (im tongue tied it hurts to do so) and then finished didn't even floss me. I would like to add they spent the entire cleaning talking about some girl they followed on instagram and their personal family drama. I was the last person in there and you could tell they were trying to go home. When i booked my appointment i mentioned i was an invisalign consultation when i noticed this wasn't going to be a part of the appointment i mentioned it to the girl that polished me and she got the hygienist to do the "consult" which consisted of her looking at my bite for a minute, once i bite down and smiled she told me to bite normally (which i was) then said "as long as you dont want to fix your bite and only want to fix the bottom crowed it should be fine the receptionist will give you the price" and that was it. Subpar at best honestly which sucks because i had such a good experience my very first time with them, i same experience happened when i went during a lunch hour last year though it was a one time occurrence apparently not. read more

I cannot believe anyone could rate this office over a 1 star. Came for my routine dental cleaning, front desk staff was nice, gave me a ton of paperwork to fill out. My "cleaning" lasted all of 30 seconds as the hygienist swirled the electric brush over my teeth. NO FLOSSING. They spent way more time getting the xray, and I'm sure it because they get paid for them... I chalked it up to maybe that day they were short staffed, but my son and husband went later in the week and received the same horrible care. We will not be rescheduling. read more

This is my second time with East Bay Dental doing regular cleaning. My first with Dr Wu was ok, he got to all my teeth and cleaned all the stains and build ups. However, he was kind of rough and end up cutting a piece of tissue under my tongue. Today, I came and they assigned me to Dr Ammsso, and lord help me, because I came for a facial rather than teeth cleaning. She is not only very rough (I had to stop and tell her to be gentle), but she also cleaned my teeth so fast that she misses so many areas. It was so rough that she splashes water all over my face and down my neck......She cleaned my teeth in probably 5-10 min. They didn't even floss my teeth at the end....Her assistant does a better job than her, who take her time and careful. Never going back and will let my family and friends know to stay clear of this place. read more

I should have reviewed this place a long time ago. We used to live in oakley and didn't like the dentist we had so we tried here. Absolutely loved it. All of the people from the front desk personnel to the dentist were always superb. The dentist I had (sorry I can never pronounce his name let alone spell it but here goes) I believe it was manusco or something close. He worked with me endlessly to fix my admittedly poor dentitican and because I fell (someone tripped me, that's my story and I'm sticking with it) I had quite a few teeth busted and he went through the possibilities for fixing my front rack and put in implants. They look great but unfortunately he didn't get to finish as we moved. Too bad I really had confidence in him, thanks doc can't say enough good things I would reccomend him to anyone. read more

East Bay Dental is amazing! The staff is friendly, the office is super clean, and Dr. Dalia is incredibly gentle and knowledgeable. She clearly takes pride in her work and helped fix a cosmetic imperfection on my tooth that really boosted my confidence. Best dental experience I've ever had--highly recommend! read more

Sorry, this review is late but due to a "it's time for your cleaning" prompt from the company it just reminded me that i neglected to write a review. Visited East Bay Dental in Nov 2024 for a cleaning for my wife (first time there and new to Delta Dental Care) as well as a tooth extraction since one of her teeth had broken off. There was no issue with the routine cleaning but they refused to do the extraction of the broken tooth without a bone graft. Since my wife did not want the graft ($800) they "recommended" other dentists that could do an extraction. I had never heard of an office that would not extract a tooth for a patient without doing additional work for a bridge or an implant POSSIBILITY ( I assume) if the patient did not want the procedure. We thought that was a little off base and that was our first and last visit. Why would you recommend another dentist if you ARE a dentist? By the way, we had our previous dentist in Concord do the extraction with no questions and no upcharge. read more

Love this place and so does the fam. Dr. Lawrence works wonders though I wish he worked here on other days of the week... I think his days are Tuesdays? I think. Which is fine, the other dentists here are pros as well and super nice. We're covered with Delta Dental USA at my job and this location accepts this coverage... not sure if others. The receptionists here are also really nice and welcoming. No complaints at all... well, I guess one complaint would be for the insurance itself that I wish it covered more such as crowns at 100%, but it's fine. As long as cleanings and other preventative maintenance are all covered, I'm not complaining. Parking here is no issue and the place seems clean and well organized. Highly recommended :) read more

My first visit to this clinic was in 2022 for general check up and cleaning. Everything went well with Dr Marasco; he is very professional and friendly. A few months ago, I had a dental emergency and the picture was totally different with Dr Amsso...I don't want to go into more details because it's my fault for not looking at the reviews before choosing this facility. read more

Dr Wu is the only qualified dentist at east bay dental I have been disappointed last 5 years and missing teeth due to his staff unacceptable work and have to pay out of pocket at another dentist because he doesn't stand behind his ot dentist work! last 5 years has been worse dental work in my life I would stay away from east bay dental unless you don't mind leaving with less teeth than you walked in with read more

I found this dental office after another dental office nearby in Antioch stopped taking my dental insurance. The staff is very friendly and on time. I trust my dentist and he's friendly, listens and addresses any dental concerns. read more

I like the Dentist Dr Morasco very much but won't be going back. I was called on a Friday @ 3:45 told my appt for following Monday with him was canceled. Appt had been in place for 6 months. Told they were " not doing as many cleanings". read more

Just moved here. It was just not a great experience. I ended up cancelling my husband's appointment because I didn't want him to also have a bad experience. Poorly rushed cleaning. Old equipment and dusty office. I could have forgiven the office atmosphere but the dentist that gave me a "cleaning" and did my exam didn't really care or do a good job. She jab my mouth a bunch of times. She also didn't even measure my gums. But then she told me that I've been doing a great job with brushing and flossing. Um, I know for a fact I haven't so I knew that means she didn't really look. Or worse, she doesn't know what she's doing. She did tell me that next time they could go over a plan for dental implants. Like I'd let them do an implant on me after doing a bad job on a simple cleaning. Such a shame. I really wanted to like this place. read more

I absolutely do not recommend this facility. I cannot speak to the actual work of the dentists because after my initial appointment, supposedly for a consultation for a partial, the customer service was so poor, I opted not to return. The actual time spent with the drntist was all of about maybe 15 minutes. She then passed me off to the woman who handles quotes and insurance. This is where things went very wrong. Prior to the appointment I had already contacted my insurance carrier to determine rates and coverage. Nonetheless the woman, her name escapes me, at the dental office told me she needed to request a prior authorization, that it should take, I believe, about a month and she would get back to me. After several months I heard nothing. I called to follow up and got the biggest, most ridiculous runaround. First she told me the authorization was never received. I asked if she followed up to determine why. Then she gave me some cock and bull double talk. Long story short, after a few more days futzing around I called back. She gave me a different, conflicting story. As it turned out, and finally she was forced to admit, not only had she never requested an authorization, there was actually no requirement that she do so, all of which she knew from the beginning. She had caused me to wait months, unnecessarily, lied about what had transpired and for the life of me I still have no explanation for the way she responded. When I challenged her about what was going on she tried to double talk me. She even tried to tell me I told her a prior authorization was needed. Huh?! I have no idea if she is just incompetence or if for some reason that escapes me she wanted to avoid having me return, but based on this kind of service, I certainly wasn't going to chance having anyone here fool around with my teeth. In all my years, I have never encountered something like this at a dental office. Based on these encounters I have opted to find a different dentist. I have no confidrnce with this facility and would not trust this office. On to another dentist I go. read more

I have Medicare with two cleanings per year and guess get that treatment. Teeth cleaning in under 9 minutes. Will change dentists.

I went to this office because my partial broke. I first saw Dr Lawrence who said that the lab couldn't duplicate my partial. He then referred me to Dr. Abdou, who tried several different things, none of which worked. He also said the lab (all the labs were in So Cal, which is where my original partial was made) couldn't do it. The office manager called and told me it couldn't be done and that Dr Abou would call me to explain the problem. After waiting 2 weeks, I called him. Dr Abdou apologized for not calling. He said he'd refer me to a specialist. it's been months...he never called. In the meantime, I went to another dental office. I now have a new partial done exactly as i want it. I will never go to East Bay Dental and suggest you don't either. Not only couldn't they do it, the equipment they have is not up to date. read more

I really had an issue here. I couldn't get the dentist to work with me with regard to a dental treatment plan and cost for that plan. When I called to get an appointment to revisit the costs and the treatment plan, I was told the dentist would not treat me unless I agreed to the treatment plan (and therefore the cost of said plan). With the almost prohibitive cost of dentistry, it is vitally important that the dentist is open to working with me when putting together a treatment plan. And, I am stuck. He is my preferred dental provider and I have been wholly and most frustratingly unable to change my Provider. If I wasn't gnashing my teeth together before, I certainly am now. read more

East Bay Dental has a friendly staff. Dr. Wu is superb and very friendly. We are satisfied with their service. read more

I never liked going to the dentist until I came here. Dr. Wu is extremely gentle, always checking to see how I'm doing. He's great explaining procedures and what to expect. The office staff are friendly and helpful. read more

Doc was really nice and gentle. she was reassuring and provided great care. The hygienist didn't seem as friendly or engaging but he doc was awesome. My teeth did well the next day and there was no tooth pain. It was a good visit. Thank you! read more

Very happy with Dr. Wu. He's patient and let's you know your options for your dental care. I highly recommend him!!!

I was assigned to this office by my dental program and was apprehensive about my first visit. I first noticed that the office is an open concept with chair 'stations' that face windows but are separated only by tall storage units for privacy. Because of the tall ceiling, the sound level is higher than most dental offices I've been to. I didn't think I was going to like what seemed like lack of privacy but I quickly became accustomed and did not notice the sound level at all, though there were about 3 or 4 dentist working at the same time. I primarily went for a cleaning and xrays. I was pleasantly surprised that there were no dental hygienist on site and that the cleaning was done by the dentist. My dentist was awesome, very gentle and considerate and I left the office without needing anything more than my next cleaning... Odd as it sounds It was a pleasure and I look forward to my next office visit. read more

I am adding to this review. So my father had a temporary crown put in. It fell out prematurely and I emailed the office. Dr. Wu answered and came out to my parent's HOUSE to put the crown back in. I mean - what? That is definitely above and beyond! Who does that?!? That kind of customer service is so hard to find these days! I am changing my rating from 100 stars to 500! read more

Do not come here. I find them Unethical. They tried to charge $750 dollars for a simple removal of a space maintainer (a metal bracket the size of a fingernail). And said that my insurance wants to charge that much. I called the insurance and the insurance told me it was not true. What happened was the dentist coded the procedure to be a more expensive one when they could have coded it to be a simple extraction. They were untruthful in how much the procedure costs and how much is covered. They took my daughters back with no updates or explanations on what they are doing. And my daughter said they left her in the X-ray chair alone for a really long time before giving her a cleaning without telling her when they will be back. Also gave my other daughter a cut in her tongue when they cleaned her teeth. Really unprofessional and uninformed front office staff as well when they explained the billing. They laughed and snickered the whole time when a certain patient left. read more

I would to relay my disappointment and aggravation in not being told up front that I would not be getting a dental cleaning during my first visit. This is the first time in my adulthood (30 yrs), in several cities and states, that a dental appt does not result in a cleaning. I took off work for this appt and now have to return to get the service I requested. I recommend that the office staff inform new patients that they will not be receiving a cleaning on their first visit, or offer them a long enough appt to accommodate both the oral exam and cleaning. I should have been informed and offered this choice. read more

Been coming here for my family and I since 2016 & I recently switch my whole family (Family of 6) to a different dentistry. A few reasons why: - they've cancelled at least 2-4 appointments on me in the past two years, all less than 2hr notice. (One time it was 15min before my appt) the dentist seemed to always have an "emergency" or couldn't make it in. -I was told before that they don't prefer to see children under5/6 years old because they didn't have a "pediatric" dentist, but when I asked for a referral (I had dhmo)a few months later from them so my younger children can be seen at a different dental office with a pediatric dentist, they asked how come I didn't want to bring them there and that they'd (all of sudden) will be able to see my younger children. ( I still ended up having my younger children be seen elsewhere.) -sometime later I felt rushed during appts for cleaning. -what made me finally switch dental offices was when I asked for a referral for my son for Ortho check up multiple times and never got one until weeks later. First time I called and asked them if they can fax it over to the orthodontist-- they said yes they will that day. (Never did) Second time, I called to check if they faxed it and said they're going to fax it by end of day (nev r did) So finally, I came in and waited until they gave me one to bring to my orthodontist. I had to cancel & reschedule my son's orthodontist check-up appt twice because they didn't get the referral. Would not come back here. Front desk staff, needs to get on top of things. read more

The Best Dental Team in town,and definitely Covid-19 proof and professional.....The enviroment is very relaxing/welcoming,Dr.Morasco has great communication skills and made me aware of how important it is to take care of your teethnow then later...... Cassandra read more

WILL NOT RECOMMEND THIS PLACE!!! We were seeing Dr. Kain Li when we lived in Antioch, CA. He have put the crown on my tooth. I did feel discomfort went back next day. He did fix something and assured me that I will feel some kind of discomfort for awhile till I get used to it. So, time has passed I still feel discomfort plus pain around that new crown and tooth next to it. He didnt do a good job!!! Also, its not pleasant when he runs to another patient while doing your procedure and he doesn't give a decent dental advise how to keep your teeth healthy. To be honest, I don't want to even give a star to this place, but, have to. Since the omputer system won't post my comment read more

East Bay Dental are very nice but I needed a quote for an 3 broken teeth due to plastic in a piece of Sausage from Evergood foods. I have some other work that needs to be done on my teeth, but I had to have a quote only pertaining to these teeth at this time for the Insurance Company for Evergood. The dentist gave me a quote that included other teeth as well. So the insurance company wanted to go back and get xrays just these teeth and a statement for it. I was charged another $90 for the consult which is fine but I asked the dentist four times for it to be just for these three teeth and nothing else included. He assured me every time of course. When I got the paper work it was identical to what I had gotten before including x rays of the other teeth. When I called them they said that is what I needed. So my husband decided to call after I told him I did not want to go back there. Of course they sent him the revised quote just what I wanted! I feel this is disrespectful to me because my husband is a man they would give it to him. I will not go back there. I worked as a Dental Assistant for four different dentists 34 years ago in my father's dental practice in which my father was the head Dentist. I have met a dentist that would not abide by their patients wishes. I feel like they just treat you like you do not matter and just get you in and out, especially when they are going to Charge $24,000 for work on 3 teeth only!!! read more

Receptionists suck. They don't have good customer service skills- especially to be able to keep customers coming back. They cancel appt instead of reschedule. They give you A time and day and if it doesn't work for you then that's too bad.. Dr rushes, first 2 appts were okay.. but after that I noticed Dr would rush so much more.. my appt wouldn't be longer than 10min. That's including the assistant doing X-rays or helping with cleaning or something. Don't think I would go back... and according to the girls who pick up they don't care if we book elsewhere read more

OMG, talk about convenience, comfort and accommodating! I've been a patient/client for over 15 years . The amazing staff makes it easy to get checked in and also assist me with understanding the cost involved with my insurance co-pay portion. I once called in for my adult son's emergency toothache ( not their patient), they urgently squeezed him in ASAP!! Thank you so much. Dr. Lawrence WU is totally Awesome, he keeps it one hundredth ( ) giving me full diagnosis details and explaining every treatment option and costs. I am never pressured into anything, I am given choices but with top priority importance suggestions. I appreciate this because my experience with Western Dental was a partial mandate treatment procedure ( not given any options, tooth pulled, mandated ). I later found out that I had options. I'm getting ready to have a root canal and crown work done. The personable relaxed ( Dr. not rigid or use unconcerned tone) discussion helped me to make my decision . I believe EAST BAY DENTAL is Antioch's Best by far. Thank you for consistent pleasant experiences! read more

The first day I walked into the office I felt like it was Home and the Employees and Dr. were so nice and Professional. The Area and Office setting was clean and Pleasant.I now have a Dentist I can call my Second Home. read more

East Bay Dental - General Dentistry Near Me - Antioch, California

Check them out! My whole family goes there and has been very happy . Dr.Wu explains everything and in my case discussed options since it was for my bridge and a tooth that needed pulling to put in a implant after the area is ready . Front office and dental assistants are friendly , efficient... Great experience read more

Like most, I do not particularly enjoy my yearly visit to the dentists. Thus, all I am looking for is a place that gets the job done right, act professional, in the least painful way possible and be pleasant when we are at it. And, yes this place met all my requirements and beyond. Appointments were accommodating, office decor is nice, office staff were pleasant, got my tooth the much-needed clean and at time filled without scarring my fragile soul. Also, they somehow manage to motivate me to take the time to brush my teeth and floss, at least for the next three weeks following the visit. So, if you got a teeth problem, dont sit on it, and bite the bullet (not literally). Bottomline, my teeth needs some TLC, and this place has got it. Update 8/2014: Having recently moved away from California and is in searching for a pleasant denist in the new town, I already start to miss here. read more

Dr Richard Marasco is a superman. He is friendly and superbly competent. He took the time to answer all my questions about my first life extraction (wisdom tooth). I had viewed many videos of similar procedure and ready for it. However, he exceeded all my expectations. Total painless procedure in less than 60 seconds. I must say he is now designated as the best dentist I have ever had (and i have had a few in 4 countries and 3 continents). read more