I gave 5 star coz they always make sure youre comfortable everytime you come by. Everyone is very caring and friendly. They have the best doctors and staff. :) their hands has magic lol when they are working on me, they make sure I dont feel anything, I'm not hurt or something. Their hands are so light they also offer payment plans that are budget friendly! so highly recommended indeed! read more

Clean office. Friendly and patient staff. Quality work. They offer a variety of care practices.

Extra careful from this dental. If I have less than 1 star, I will give them. honesty is not near to them., they just want your money. I have two insurance. One from my work and another one from my wife works. My insurance not under their network but the insurance I have from my wife covers under there network. I make my appointment and explained that time. So I took day off from work. I went there, they told me $128 visits fee. I asked I have two insurance one under network and another one out of network. She told me yes but we have charge you $128, like you don't have insurance so you can talk with your insurance not us. I told her just forget my insurance out of the network, use my network insurance. So she told me my dr. Wont allowed me. Any time you are going to do any treatment from us you have deal with insurance. I didn't get why they are not using my network insurance why they use outside of the network. Her answer was we have use your insurance not covered by network. I told thanks I found out before I spent money. $128 is nothing but honesty is the matter. I know there purpose of them they want money 100% in advance and not deals with insurance. I don't recommend this denial clinic. read more

Autumn Lake Dental - General Dentistry Near Me - Oakley, California

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Don't go to this dentist. I was totally uncomfortable every time I went there. Also, the dentist missed my vein when taking blood and had to jab me again. A very unprofessional dentist and only wants money. Doesn't care about anything else. Their assistants are new and don't have experience. For example, the assistant took an impression and couldn't get it out of my mouth. I almost fell out of the chair as she pulled and pulled on the impression. It never came out. She had to go get help. But it wasn't from the doctor. Don't know where he was. Also, a new person was taking x-rays of my implant. I say new person because he kept taking ex-rays over and over and over again. I finally said I don't like all those harmful rays going into my body. He got help and the assistant said the x-rays were fine right from the beginning. I could go on. Totally incompetent people working there. Stay away from that dentistry. P.s. I have been reading all the reviews and I DO NOT believe all of the 5 star reviews. Probably neighbors and friends. The Dr. has no bedside manner at all. read more

I had to check this place out since they offered a $125 new patient special, they're 5 mins from my house, and my housemate said the office was very "high tech." I did in fact see more details of my teeth than I ever wanted to see. (Sometimes ignorance is bliss.) Front desk, hygienist, admin, & dentist were all very nice & efficient. Even got a free water bottle as a thank you gift. Sweet potato! No complaints. read more

When you walk into the building, you are greeted by welcoming staff. Alejandro and Ana are extremely polite and helpful. They both provided positive energy every time I came in and answered multiple questions I had. The ambience of the space was bright and comforting. They have big windows surrounding the waiting room paired with a comfortable sectional and individual seats. If you get thirsty, they do have a Keurig stacked with coffee, tea, and hot chocolate for the little ones. Each patient room was nice and clean. There are 1-2 tv's in each room and one of them being on the ceiling to watch while you are getting work done. This place is equipped with newer technology, and I was surprised when I first came. Thinking about how some offices still use old technology still amazes me. With portable devices and more sufficient data makes the experience more educational. Over 10 years ago, I had a baby tooth that had chipped and needed repair. Dr. Ton capped it for me and fixed it for me during an emergency. They got me in fast for the time that I was home visiting during the holidays. I believe 13 years later, I need work done on the same tooth. This time around I chose to do an implant. The process was easy and seamless. I live 1.5 hours away but trust Dr. Ton's work enough to travel this far for work done. Although the process for an implant is longer than what I wanted, I know taking these recommendations and precautions from staff would have a longer lasting tooth. During the process of my implant, I felt a small pinching bone spur that was so irritating. I had called and asked for a checkup, and they fitted me in quickly to look at it. After a small procedure to fix my issue, my irritation was suppressed and have not felt anything since. In between appointments, I had to catch up on some cleaning and was scheduled with Sarah. Sarah is awesome, she makes comfortable conversation and shares what she enjoys, family. I had asked for a professional second opinion on my wisdom teeth and she provided me with an educational answer. Although sometimes when you try to respond to her answers, I still find it hard to not bite fingers in the process. I would highly recommend her work to anyone. She is very gentle with the tools and makes the experience calming. I will get my implant put in tomorrow and I am sure it will be another smooth experience. read more

The only thing I regret is not finding this lace sooner. I have an issue with dentist (lots of trauma from the 80's) so I didn't go. Now that I have a 10yr old son who I take, he asked me why I don't go . Yesterday (Monday) we went for a cleaning. Everything went smooth till I was told that 4 fillings I got when I was a kid were now getting soft and the doctor recommended getting them redone. Decided since I'm off for the week to just schedule it.. Asked the front desk when I could come back - was told tomorrow (Why did they need to make it so convenient for me).. Sure I'll take it... Walked in the morning, anxioety was HIGH but I told myself I'm doing this w/out the laughing gas. Procedure took about an hour.. from the start the assistant and dentist were very warming, both has soft gentle hands and low and behold NO PAIN no nothing! I highly recommend Autumn Lake Dental in Oakley! read more

I'm new here but , friendly office staff, quick service ,good people, comforting, nice doctor(s).

I've left a review before for this dental office and for the most part it's been posit I've. But, they let me down today. Not only did they insist that I stay in pain until mid February maybe even March until they can do the procedure, but they once again gave me a prescription for a medication (Which they have been told time and time again) does not work for me. So now I have to stay in UNBEARABLE pain from the tooth that I broke until they have time to fix it and in the meantime I can't take anything for the pain because they won't prescribe it. For the first time in my life I'm going to say I do not recommend a Autumn Lake Dental for anyone looking for pain relief or for any type of dental care because I don't know what's going on at that office but they've decreased their customer service and it shows very much so. So front friend, if you're in pain this is not the dental office that you want to go to because unfortunately and I hate to say this but I don't believe that they care not one bit I do not believe they give a shit how much pain any of us are in. I recommend this dental office not to anyone. read more

I am removing a star as they have started to send threatening text messages claiming they will cancel or move appointment times on their own. They already have a no show fee established so it seems inappropriate to also harass and threaten about such things. Additionally, they have an online submission in their emails that says you can send them a message to cancel or reschedule. I have used that feature to try and reschedule an appointment and supposedly doesn't work and they are aware but do not advise because I called to reschedule and they had no idea I needed to reschedule and didn't care I had messaged them. If this type of service continues, I would take my business elsewhere. read more

Doctor Ton And his staff originally quoted me 1500 to pull teeth and build denture I made arrangements to cover that amount through Care Credit and went for it. When I dis they discovered that they mis qouted me and the cost was now twice that much, made arrangements for payments on balance. Dropped off payment paperwork. Two weeks after receiving denture it came apart. When I returned for repair they refused to fix until they were paid in full. Not showing any regard for what they had agreed too Twice in the course of this treatment there price and rules changed. Dr Ton shows no integrity to his clients and did not back his work. It's a shame as the staff was awesome and helpful but Ton doesn't adhere to his arrangements or quality of work. read more

Autumn Lake Dental - General Dentistry Near Me - Oakley, California

Great first time experience. The Hygenist, Marisol, was incredibly thorough, yet very careful and gentle. My Dentist, Dr. Jenny Lui, was informative, thorough in her examination, and made suggestions that will improve my teeth health. The Office was very clean and it had all the latest technology. I enjoyed watching the ceiling TV while my teeth were being worked on. All in all, a great experience. read more

I found this place through Yelp. I gave Autumn Lake Dental a call to make an appointment to get my teeth cleaned and also to check out a chip on my tooth and they took me in the next day. I drove about 15 minutes to the office. (I chose this place because they were affordable, a lot of good reviews, and close to home.) There was a lot of parking outside and in the inside was a very nice desk receptionist name Ana. She was very polite and friendly. I sat down for about 10 minutes and the dentist came and got me from the lobby. Got sat down, they did an initial exam on me which was for free and checked on my chipped tooth. Turns out, I had a cavity on my wisdom tooth. They took pictures of each of my tooth with this super tiny telescope looking tool and showed me everything that needed to be done to my teeth. I was pleasantly surprised and happy with the end result of my cleaning. Kitty, I think that was her name was the gal who cleaned my teeth and got the tartar out of the back of my teeth and also cleaned around my braces. It was very comfortable. She didn't do it in a rush and took her time, she also answered most of my concerns and questions about my teeth. She was also through and gentle cleaning my teeth. She then called in Dr. Ton. He educated me about my options for my cavity. He was very knowledgeable and very personable. I loved all the interactions with the staff because they truly care about their patients. I honestly enjoyed the whole experience at the dentist plus they have TV's for you to watch while you get your teeth cleaned even when you're laying down which impressed me as well. Overall, I do recommend anyone to come here. The office was clean, receptionist was nice and helpful, whole staff was excellent and did a wonderful job. Thank you to Autumn Lake Dental! I will see you guys again for my next dental cleaning! -The preggo lady with the cavity lol read more

I was forced to change MD's due to my insurance, so I was very nervous with having to start over with someone new. The greeting was warm so things got off to a good start. After I checked in and made my payment, I was asked if I wanted to schedule the next visit for 6 months. I politely said that I need to wait until after my appointment, to determine if I am pleased with the service. After my cleaning I was asked if I was pleased, and I was happy to say YES, and I scheduled my next appointment for 6 months. I would indeed refer family and friends, and I look forward to a long lasting relationship. Hopefully my insurance will not change again!!!!!! read more

This has been my dentist for years. Had a cleaning appointment, new insurance which they asked for and was provided. Had to reschedule my cleaning for later in the week. Came to get cleaning and first thing $50 cancelation fee. Fair. Then oh my insurance new insurance isn't a provider. So pay out of pocket. Well played. You got your $50 for a cancellation charge and even if my insurance was in your network I wouldn't come back. read more

My medical information was mixed with someone else's and I almost received 3 unnecessary fills and a cap inserted. This was on top of finding out my appointment was canceled when I arrived and that a stranger had been linked to our account. I was told they would do something to compensate for the error and confusion, and during the follow-up visit, when we expressed what happened to Dr. Ton, he very heartlessly said, "I'm sorry you feel that way and understand if you'd like to go somewhere else." We were shocked at how nonchalantly he said that. He was willing to lose 2 patients over $100 or less he could have waived for the layers of issues. We would have even accepted something creative towards a future service, something to show he cared about us staying. He is going to lose patients over his lack of humility and care of those he serves. He relies heavily on the positive experience you get from his dental assistants. We will NEVER go back. read more

First of all let me explain why I give them a 5 star... I had a bad infection and left side of my face was swollen. Over a month ago western dental saw me and put me on antibiotics, then scheduled me with "( THEIR SO CALLED ORAL SURGEON) ". I had to wait 3 weeks for the appointment cause their oral surgeon only came in once a month. So my appointment came and they only put oral gel in my mouth and started pulling, pushing on my tooth and it hurt like crazy. He then begins to say I cannot treat you because im not a real oral surgeon. So they give me a referral and kick me to the curb. So everywhere was booked till April. Autumn lake dental took me in right away. Other places charge up to 100$ just for exam and x-rays. Not Autumn 1$ . Beings I have medical and they don't take medical this was all coming out of my pocket. They were very kind and considerate, knowledgeable took care of me. They wouldn't touch me while my face was still swollen, but got me in 5 days later for the extraction. I'm sitting here now just got it pulled , and they did an awesome job, they made sure that I wasn't in any pain, and my tooth has been swollen and very infected, it took about 30 mins in total to get me all numbed up.. and only took about 10 mins to actually pull the tooth.. gave me meds in syringes,gazz and gave me a quiz after I was done to make sure I knew what to do... I highly recommend them and I'll be coming back every time. I'd rather pay their low cost of 390$ rather then use my medical insurance for someone that just wants to make extra money, don't give a shit about my health, and kicks me to the curb when I'm hurting . Thank you Autumn lake dental. Yall saved my life litteraly .... read more

Autumn Lake Dental - General Dentistry Near Me - Oakley, California

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I'm a "special" dental patient, so keep that in mind with my rating. I'm very anxious, have past dental issues that make me even more anxious. So honestly their staff and services deserve a *****, however, their accounting and prepayment policies, make me knock them down to ***. I never leave there with a full understanding of why i'm paying so much out of pocket. Like thousands of dollars out of pocket stuff. I wish they were more inclined to work with the patient, on what they can afford and not push their CREDIT line so strongly. They were not open to doing part of the services now and part later, when my insurance would have renewed, meaning less out of pocket for me. They held strong to "everything needs to be done at one time". Also prepaying for services. I dont understand why they dont charge at time of service. I've had two instances now, that I prepaid on their credit terms, and then not received services. So i'm getting a bill for work i have not even received yet, and had to dispute it with the credit company. My latest is prepaying for services they referred me to a different office to perform, and only being told "dont worry we will adjust it when the other office confirms what they charged your insurance"? Like thats not helpful but ok, since i'm in so much pain i dont want to argue with you. I will continue to be a patient through this set of issues, as I feel i cant delay it by trying to find another dentist. Hopefully things turn around, and i can do a follow up post with *****. Happy thoughts and vibes for a GREAT outcome so i can do that. read more

I just had my first visit and I must post a comment. Such a modern and professional facility filled with lovely and personable staff. My comfort was foremost and I was given a down to earth evaluation and plan moving forward. Dr. Ton was amazing and I felt I was being treated like family. Her assistant "Kitty" who walked me through the examination and a cleaning had a caring human touch. It was the very best dental experience I have ever had. It maybe in a little town but the quality of operation was big city plus. I strongly recommend the practice and look forward to my follow up visits. Who ever says that about their dentist. I just did. read more

Updated review for WISDOM TEETH!!! I've always been told horror stories about other people's experiences, so I was definitely nervous. Little did I know, there was no need for that because they made it completely PAINLESS and made sure I was comfortable the entire time. The hardest part for me when it comes to dental work is the numbing shots they give you, I hate feeling that needle. But when I say PAINLESS, I mean; when they were done numbing me, that's when I learned that they had even started. I'm not going to tell you how they make it painless because then it might not work out for you, but trust me, it's awesome. I don't know why other dentist don't practice that trick! I've also been told that most people are put under for this procedure, but that didn't happen either. And I still felt nothing. So if you have high anxiety about it, come here and don't sweat it! read more

Autumn Lake Dental - I also got to keep my teeth in this cool box (I only have two wisdom teeth) - General Dentistry Near Me - Oakley, California

Yet again, 4 years later, Dr. Ton has saved the day, but not for me, this time my 10 year old who chipped her tooth trying to catch a golf ball. We were able to make an emergency visit and get her fractured tooth repaired. See the before and after photo! read more

Autumn Lake Dental - Nothing beats the smile of a child. - General Dentistry Near Me - Oakley, California

I work in San Francisco so I needed a dentist with late hours and weekend appointments. Autumn Lake Dental offers both. The staff is professional, courteous, friendly, and humorous. I did not feel any pain while getting my temporary . I'm looking forward to my next appointment when I will receive permanent royalty on my tooth. Update: I got another today along with a filling. (Yes, these are different teeth. Yes, I still have more work left.) I was tired at the end of the week and I know they had to be, but they were still the same awesome people they were on my first visit. I'm so glad I picked Autumn Lake Dental. read more

Autumn Lake Dental - A great way to kick off my weekend! I'm a new patient and I love it here! Professional, friendly, and awesome #tempcrownroyalty - General Dentistry Near Me - Oakley, California

Business owner responded to my comment and said that their office called me and discussed to offer refund. NOT TRUE! I am the one who called them to complain and tell them how I'm so disappointed with what happened. There was no offer for refund, but instead they asked me "is there anything they can do?" That's totally different. So if they are really willing to refund my daughter, they can send the check to my daughter's address they have on file. read more

Autumn Lake Dental - General Dentistry Near Me - Oakley, California

My husband had a tooth ache all weekend, Called Autumn Dental and Dr. Ton took care of him within an hour!! They brought him back into the state of the art dental office and worked his magic. Dr Ton AMAZING AS WELL AS HIS STAFF. We are the kinda of family that doesn't believe what the read...we have to see for ourselves!! This office completely left us in WOW.. read more

After going to the same dentist since high school, I decided to make the one hour drive to Oakley in order to have my teeth cleaned at Dr. Ton's office. Ana and Angela (Dr. Ton's staff) are extremely friendly, and helped put some calm to my dentist anxiety. Everyone is professional and knowledgeable. I was amazed by the advanced dental equipment and plush patient rooms (there are televisions hanging from the ceiling for viewing when you are reclined in the chair). Dr. Ton also uses a combination of his DSLR and a mirror, in order to provide his patient's with high definition images of their teeth anatomy. I highly recommend this office and will be returning to have some more work done! read more

After reading all the low reviews and patronizing this place 3 times, its seems something is a bit off with there accounting. I pre paid for my service ( I'll never do that again). Not only did they try to charge me for stuff I had already paid for but when i didnt use the services they provided because their machine was broken and they couldn't handle my autistic daughter, the amount they gave me back did not add up. I won't be patronizing this place again. The inside is nice though. read more

I've been going to Autumn Lake Dental for the past two years now for all my dental treatments, and I must say, I've always had the best experience with the staff and Dr. Ton. They are always so accommodating. The office is very modern with all the new high tech gadgets. There's even TVs in each room so you can be entertained while they are working on your smile. If you're looking for a new dentist- look no further! Thank you Dr. Ton for fixing my smiling :-D read more

Autumn lake dental is the best dentist I have ever been to in my life! The whole staff is great from the minute you walk in the door. Thank you to the & Dr's. read more

Autumn Lake Dental responded. They said I went to another dentist, it means my teeth have problem. I think I better explained it. I went to Autumn Lake Dental for annual clean up, I be told I need to fix few cavity and need to make another appointment and pay another few hundreds to fix the cavity. Later my implant fall down, I need to go to an implant dentist, because not every dentist do implant. During social chatting, I told the new dentist, I had cavity and need to fix it very soon. He checked my X-ray and my mouth, he told me I did not have any cavity, I did not need to fix any. I was shocked to learn that. Normally I trust my primary dentist and will not go for second opinion, insurance did not cover second opinion visit. If not my implant fall off and I went to an implant dentist, I will never know I have no cavity. read more

Well, it's been3 years since my review and I am happy to say that I've been faithfully getting dental treatment at Autumn Lake Dental. I completed all my major treatments and now have great oral health, something that I never thought I would have and I enjoy going to my cleanings now! read more

They are so unorganized and no one knows what they are doing here as far as management and front desk staff goes. One benefit was the late hours and open on Saturday's, but Every time I go there's a problem and I can't be seen due to their mistakes. Constant waste of time. read more

5 Stars No Explanation Needed ! Ok, maybe it does need a explanation The staff very friendly and care for you they make sure you get the best best service and it's worth you money + It's very clean and comforting the moment you walk in it feels like your in your own house. read more

Autumn Lake Dental - General Dentistry Near Me - Oakley, California

I've been coming here since 2015 with my children Kurt, Sean and Jordan. We drive here from Danville mostly on late Saturday appointments and it's always worth the long drive to get great Dental care and most of all value for our money since we are cash patients/no dental insurance. Their family dental membership plan is one of the best things that this modern/hi-tech Dental office offers and I would always recommend this dental office to friends, family and just everyone. I've brought more than 5 families in this clinic over the years and they never failed me. I will definitely keep recommending Autumn Lake Dental! read more

Autumn Lake Dental - General Dentistry Near Me - Oakley, California

I've waited a few weeks to write this review. Let me start off by saying I have anxiety when it comes to the dentist. I shake, cry, and feel sick. I recently broke a tooth and was afraid of going to get it fixed. While looking for a dentist that can handle my anxiety I came across Autumn Lake Dental. I've read all the reviews yelp, talked to people on Facebook, and looked them up in the Best Of Oakley. I finally made the phone call to the office to get seen and who ever answered the phone was so calming and helpful. She really helped me feel like this might be the place to go. So I made the appointment to get my mouth checked out and I can honestly say they are the greatest. Walking in I was already shaking and ready to cry but the staff was great. They talked in calm friendly voices and I started to feel relaxed. We came up with a game plan of what we were going to do with my teeth and we planned the next visit. Got my tooth pulled and it was the best experience ever. No pain. I love the fact that when you walk in they know who you are and greeted with a lovely hello. Hands down the best dentist I've ever been too. They totally have a forever client with me. read more

Had a horrible experience at this establishment. I went in on Friday for an emergency visit , I had a cracked molar and exposed nerve. Unfortunately, I had just had eye surgery on Monday, so the dentist said that I would have to wait 2 weeks to get the needed root canal. However, in the meantime she prescribed Amoxicillin and told me to take Tylenol for the pain. I explained that I was already taking Tylenol and Aleve and the pain was still bothering me. She said to give the antibiotics a chance to work. Over the weekend I had to take over the recommended dosage of both Tylenol and Aleve to manage the pain. On Monday I called my primary physician of 30 years because my stomach was starting to bother me due to taking a lot of pills. He told me to contact the dentist to get a prescription for pain medication to make me more comfortable until I could get the root canal. I contacted the dentist and asked for a prescription, I was denied and was told to continue to take the Tylenol. Really, I am in pain and received no compassion from this dentistry. Do they think that all black people are drug addicts? If I was a white woman in this same situation would I have been treated differently? Why do they take your picture to go in your file? Racism is alive and well here. read more

I have been trying to get an appointment with this dental office for over three weeks I have called and the person the guy that answered the phone is clueless I also have sent messages to the doctors for an appointment as this as it says on the website if you'd like an appointment send a message for an appointment will get back to you within 24 hours it has been a week now and I never heard from them I've sent numerous emails none were answered to me this is terrible customer service have not been there but after my attempt several times to get an appointment with him I do not recommend this place they obviously don't care about people and their dental needs. read more

DO NOT GO HERE. This place is very overpriced. A total rip off to hard working people even if you are insured. Also, the gentleman working up front is a poor representation of the office, he does not respect people's time. I am going to find a place that is more reasonable for my family. Any recommendations are appreciated. read more

I had an EXCELLENT experience from start to post care follow up. Kitty my hygienist was gentle and very efficient with my xrays, cleaning & explaining what she was doing during my exam. 10+ stars. THE ABSOLUTE BEST experience I've ever had with a hygenist. After my cleaning I had the pleasure of meeting Dr Cortez who was just as lovely and thorough with my exam, procedure & post care check in. I highly recommend Autumn Lake Dental. The entire team was courteous, respectful & helpful. All the qualities one expects when seeking great care. I have over 28 years experience working in healthcare and know what excellent patient care & service is. I can't wait until my next visit! read more

My first visit to the Autumn Lake Dental office, I have to say it is state of the art. When do you actually enjoy a visit to the dentist? I was surprised. I would recommend this to friends and family. It is all around professional and has a suitable environment for family's and children. The staff and hygienist are very thorough! read more

I live in San Francisco and was in the town of Oakley to visit my best friend. I phoned in the day before and the nice receptionist promptly scheduled an appointment for mid-afternoon on a Saturday to take care of some dental work I've been putting off. Oops. Here's what I remember: The injection was incredibly comfortable. You wouldn't believe me if I told you, but I totally didn't feel any discomfort at all! I can't quite describe it exactly, but Dr. Ton used some sort of futuristic high-tech vibrating device to administer this specially formulated pain suppressing medication. I don't recall a time where the dentist and his compassionate staff went as above and beyond to ensure such a high level of patient comfort. I'm starting to think Dr. Ton is secretly some sort of magician. During my procedure, I was given the choice of watching my favorite movie, "Anchorman" from the gorgeous flat-screen built into the ceiling and it almost felt like like I wasn't even at the dentist's office. #teleportationdevice #AMC? Because I had a lengthy procedure, he gave me small breaks in between and I had the opportunity to make small talk with his professional (but oh so cute) office staff. Everyone was not only efficient but also friendly and conversant. The next day, Dr. Ton even invested his personal time to call me to followup and ensure I was very satisfied with the care I received and was recovering comfortably without any concerns or complications. Who does that?? Lastly, I want to share that the billing process was originally a small nightmare because my insurance somehow overpaid. Fortunately, Ana was totally on it and contacted me to inform me I had a refund check that would be sent to my personal address. $$$. What more can I possibly say? Dentist and dental office of the year! :) read more